Wamsutta Customer Service Phone Number for Support and Help
Wamsutta® makes bath products that are sold at Bed Bath & Beyond.
Wamsutta Corporate
Address:
650 Liberty Avenue
Union, NJ 07083 USA
Hours
7 Days 24-7 Depending on Service
More Phone Numbers
Tech Support: 1-800-462-3966
Corporate: 1-908-688-0888
Email Address
I purchased a king set of Wamsutta sheets from BBB a year ago or so but don’t use them every week , have bought these sheet many times in the past with no problems. These are 100 percent Egyptian cotton , the have a huge hole in them and two of the four pillow cases are also waring on the ends. Very disappointed in the ware of these sheets . I have a set of the same brand I’ve had over five years that are in better shape. I’ve always loved and recommend these sheets but not sure that’s the case anymore .
Hi,
My name is Jenny. I am a lotal customer or your product and recently purchased two pairs of Wamsutta ultra plus socks but one of the socks ripped only after the second use. I frequently purchase Wamsutta products and have never experienced issues with your brand. I know that your company prides itself on quality which is why I wanted to make a complaint “You know the name. You may have already experienced the quality and style that have made Wamsutta a staple in American homes for more than 170 years. Now see what our timelessly elegant, effortlessly chic linens, towels, and accessories can do for your home. It’s a smart new approach to decorating, with instantaneous results”
Thabk you for your time. If you have any questions I can be reached
I am very upset and frustrated over my 625 Wamsutta sheets. The last two sets after washing them twice the color NOW looks like a tie dye job. I i actually blamed my husband and thought it had to be something he was doing when he put them in the wash as I had told him to only use the ALL FREE and CLEAR detergent. When I saw them I was so upset as to pay over a $100.00 and I will not use sheets that look like this, no matter how new they are. I then went and purchased a new set and I did the sheets and the exact same thing happened. They have lost their color and are splotched every where like tie dye. What is going on? We DID NOT put the All directly on the sheets, instead I put a small amount in and filled the tub and let it agitate and mix thoroughly BEFORE I put them in and it still happened. Very unhappy with this purchase as I now know its a defect in your sheets. DONT BUY THESE. I wont buy from Bed, lBath and Beyond as these sheets are not good at all. DISAPPOINTED and FRUSTRATED. When I called they said wash the sheets in cold water. WTF is that about? Sheets are to be washed in warm or hot. Seriously. Never heard of washing these sheets i cold water and a cool dryer. How do you get the germs off? You guys need to wash these yourself and watch and see what happenes. Horrible.
I purchased 4 wamsutta bathroom rugs about 3inths ago from bed bath and beyond. I washed the rugs teice due to excessive shedding. After washing and air drying the rugs continue to shed. The shedding ends up in my bedroom all over my white carpet. It’s so bad that the shedding has some how made it on two vacations ony clothing. I have to constant vacuum my bedroom to get rid of the shedding tracked in from the rugs. I would like a full refund or new rugs
Several months ago I purchased several bathroom rugs for a LOT of money. I have washed them twice and air dried them and they have turned “nappy” looking. The threads have all rolled into tiny balls and they look awful! I cannot believe a product this expensive tears up in under 5 months and 2 washings. I would like a full refund!
I purchased the 1000 count sheets from BBB. The fitted sheet tore. I returned them and bought a new set, changed how I wash and dry them, today they are shredded!
I cannot believe that I have had much less expensive sheets that lasted for years and years!
We have bought probably 5-6 sets of Wamsutta king size sheets that range from 120.00-150.00 per set and they almost always get a hole in one of the sheets on the first wash. At first I thought it was our washing machine or dryer but we’ve had three different washer and dryers due to moving since buying these sheets. We haven’t found a sheet that’s as soft and cooling as these sheets but they are not holding up for the price we pay. It may be time to start looking for a better brand.
I bought some Wamsutta towels at BBB a few months ago. Have only used them twice and already the threads are pulling out of the trim causing it to loosen. Plus there are little snags all over the towels that we’ve used. We’ve laundered these towels maybe twice and done so according to label directions and they’re falling apart. Wamsutta why don’t you manufacture these towels in the states instead of Mexico and put out a quality product instead of these cheap pieces that fall apart in a matter of weeks. It’s not a price thing (at least for the consumer) because these were considered very good towels that we paid a fairly high price for. Didn’t think that at the price we paid they would fall apart but guess I was wrong. Wamsutta – you disappoint me. Won’t buy your towels again.
Purchased a King bedspread, washed it and it shed piles of lint, enough bags of lint to destroy my washer. Put the bedspread right in the garbage purchased at Bed Bath & beyond $90.00 did not save the receipt or would have returned it. Will NEVER buy this brand again.Wamsutta makes and sells inferior products. How do they get away with it?
I purchased a Wamsutta bathrobe a couple of weeks ago. I struck a match and a spark from the match landed on the robe and the robe immediately caught fire. I managed to extinguish the flames and attempted to call the company to alert them of this danger. I found the company is actually owned by Bed Bath and Beyond. While speaking the BBB customer service, which was helpful to the extent of giving me the number of the store where purchased it the store was not so helpful. Since I know longer have the receipt for the robe I was told the sale could be tracked thru the card I used but 20% of the purchase would be deducted. I am unhappy with that as I have been a customer for many years for one. The other unhappy thought is even when I suggested that a warning should be placed on this item no one seemed to care. A real danger of burning both a person wearing this garment and the surrounding proximity was quite evident.
I bought some Wamsutta towels at BBB a few months ago. Have only used them twice and already the threads are pulling out of the trim causing it to loosen. Plus there are little snags all over the towels that we’ve used. We’ve laundered these towels maybe twice and done so according to label directions and they’re falling apart. Wamsutta why don’t you manufacture these towels in the states instead of Mexico and put out a quality product instead of these cheap pieces that fall apart in a matter of weeks. It’s not a price thing (at least for the consumer) because these were considered very good towels that we paid a fairly high price for. Didn’t think that at the price we paid they would fall apart but guess I was wrong. Wamsutta – you disappoint me. Won’t buy your towels again.
I purchased Wamsutta 3 piece Perfect Soft bath rugs a few months ago. They are a perfect dark teal color however they shed continuously. The fibers bunch up and track all over the carpet in my bedroom. These rugs look great after being washed and a day later the fibers come out and create a high maintenance mess! I am very disappointed and need to know what my options are. I also purchased two sets of teal bath towels to match these rugs, so I am out a lot of money and not satisfied with this purchase. I expected Wamsutta to be a high quality product so therefore did not retain my receipt from Bed, Bath & Beyond. Item # RN100350/CA53138.
I purchased several Wamsutta Duet bath towels about 7 months ago. Side seam unraveling already. Contrast to a couple of other brands of towels I’ve owned and washed hundreds of times for more than 15 years with seams still intact. First major Wamsutta purchase, liking how they seemed to be constructed and ready availability at Bed Bath and Beyond, along with what seemed to be a reasonable price. I had hopes of finding replacement information for the defective item. I had also planned to replace more towels and wash cloths with the Duet series. Guess I’ll hold off until communicated with by company rep. So far, other like items seem to be ok.
I previously thought that Wamsutta was a good quality brand. I purchased four small rugs for my bathroom at Bed Bath and Beyond, spending over $80. After washing them three times, and letting them air dry rather than putting in the dryer as the tag suggested, the tape around one of the rugs came unattached, leaving me with 15 inches of loose tape. I am trying to repair it, pinning, basting them sewing as I don’t want to buy another Wamsutta rug to replace it. When they do have to be replaced, it will be with another brand!
I too thought that Wamsutta was a good brand. I has found this not to be true. I purchased 2 sets of sheets for our new guest room; within 3 years these sheet have not held up for the price I paid. They should have lasted well more than 10 years since they are not used that often. They have lost all of their elasticity. Very disappointed.
I purchase a Warmsutta Dream Zone oversized King down comforter at BB&B. I love the quilt! The only problem is I am unable to locate Duvet Covers that fit this size. Do you make the corresponding Duvet Covers and where can I find them?
I purchased a Wamsutta bathrobe a couple of weeks ago. I struck a match and a spark from the match landed on the robe and the robe immediately caught fire. I managed to extinguish the flames and attempted to call the company to alert them of this danger. I found the company is actually owned by Bed Bath and Beyond. While speaking the BBB customer service, which was helpful to the extent of giving me the number of the store where purchased it the store was not so helpful. Since I know longer have the receipt for the robe I was told the sale could be tracked thru the card I used but 20% of the purchase would be deducted. I am unhappy with that as I have been a customer for many years for one. The other unhappy thought is even when I suggested that a warning should be placed on this item no one seemed to care. A real danger of burning both a person wearing this garment and the surrounding proximity was quite evident.
I purchased a Wamsutta bathrobe a couple of weeks ago. I struck a match and a spark from the match landed on the robe and the robe immediately caught fire. I managed to extinguish the flames and attempted to call the company to alert them of this danger. I found the company is actually owned by Bed Bath and Beyond. While speaking the BBB customer service, which was helpful to the extent of giving me the number of the store where purchased it the store was not so helpful. Since I know longer have the receipt for the robe I was told the sale could be tracked thru the card I used but 20% of the purchase would be deducted. I am unhappy with that as I have been a customer for many years for one. The other unhappy thought is even when I suggested that a warning should be placed on this item no one seemed to care. A real danger of burning both a person wearing this garment and the surrounding proximity was quite evident.