800-234-3993 is How To Contact Cox Customer Service
Cox Communications provides cable television service, high speed internet, home security and telephone service to customers in the United States.
Cox Cable Phone Numbers by State
Arizona Customer Service Number: 1-866-867-2629
Arkansas Customer Service Number: 1-888-952-3278
Central Florida Customer Service: 1-888-269-9693
Cleveland Ohio: 1-216-535-3500
Acadiana Louisiana: 1-888-215-8474
Baton Rouge Louisiana: 1-800-457-8974
Gulf Coast: 1-850-478-0200
Hampton Roads Virginia: 1-757-224-1111
Las Vegas: 1-702-383-4000
Mid Georgia: 1-478-784-8000
New Orleans: 1-504-304-8444
Northern Virginia: 1-703-378-8422
Fredericksburg Virginia: 1-540-373-6343
Oklahoma City: 1-405-600-8282
Omaha Nebraska: 1-402-933-3000
Orange County and Palos Verdes California: 1-800-234-3993
Absolute joke of a large company with absolutely no customer service. 1. Tore a 2′ x 2′ hole in my drywall. Blew water all through my garage water damage everywhere. Removed stone from my planters Installed cable in my decorative Stamped driveway in the joint with no epoxy to hold it in. Called over a dozen times and the same answer sorry we will have someone contact you. Here I sit 10 months later with No call nobody has even showed up to look at my situation. Taking them to the contractors board.
Terrible service. If I deducted fees for every time that I did not have service or channels that I pay an ungodly amount for Cox would be paying me. I give up, switching carriers. Really do not understand how they are still in business.
will you ever have senior rates for those of us who would like to have services, but cannot afford your rates?
Cox representive sold me a new package which was suppose to be Cheeper And more Channels . It did not and was not.
I think he just wanted a commission!
This is my first experience with Cox Communications, and it has been absolutely terrble. All I wanted was a landline for my 90 year old parents so they have access to a phone in their senior living residence. They already had adequate TV service through their facility. I made it abundantly clear that we just wanted to connect up a telephone. Well, the incompetence in achieving a simple task was soon apparent. Not only did it take almost an hour to make the application for service, the representative miscopied my cell phone number and this resulted in not getting a call prior to the arrival of the service man. Even though I was present in my parents’ apartment, I missed the service person when I took them to breakfast never suspecting that they would arrive and leave unannounced! It was only when I called, that it was discovered that the service people were calling the wrong number! Even still, the Cox representative acted as though it were my fault for the wrong number– Then, I waited another 9 hours to get the phone installed. Then, I was informed that the service order called for the installation of high speed internet–a service I clearly stated that we did not need, nor want. And, in addition to that upset, the installation of the phone destroyed my parents’ access to the TV service they already had through their facility! Because this event happened on the weekend, I am unable to address these issues until Monday, and then of course, we will be charged for services we did not order, and did not want, and the installation process took away my parents’ primary source of entertainment which they enjoedy prior to the installation. The man who installed the phone was excellent, but he could not remedy the faulty number and the faulty order that was imposed upon us from the service contract people. I am ready to tell Cox to go to the place down under, and swear that I would never use or recommend their services again. Perhaps, the only way to fix this is simply to cancel the service entirely and start with another company. The problems we had with Cox destroyed about 10 hours of my time this weekend, and probably will waste a good deal more of my time when I try to get these snafus straightened out. Boo to Cox !! I think their representatives purposely put us down for service we did not want in order to boost their “productivity
No stars!!! For months we have been working with Cox.. We are loyal customers and for 25 years have been customers . We pay over $400 a month for services. For the fourth time in the last five weeks we have had difficulty with our TV and the new boxes . Tonight when calling customer service we got a ridiculous reception from both Anna and especially Richard the loyalty customer service person who became very irate with us because we were concerned about the service . This person who is supposed to be customer service was upset with us for airing our concerns and our frustration with the company . My husband and I both are master degreed leveled people who work in jobs were customer service is something that is not only important but also valued . Cox needs to retrain their loyalty specialists in the area of customer service . Obviously Richard does not value us as a customer and did not feel that it was an imposition for us to pay What we pay a monthly basis and not receive service for three days ( which is when they can send someone out here to fix the problem . )He was not sure why we should air our concerns to him. We did remind him that he is the customer service loyalty person that they transferred us to . I am sure you record these conversations, please follow up and maybe retrain your customer service loyalty personnel . Cox also needs to service their customers in a more efficient manner. For over $400 a month we get to wait three days for somebody to come out and figure out or troubleshoot the problem with our cable TV our phones and our Internet. Shame on you Cox Cable !
Not impressed with Cox.
I signed up for Cox internet 8/31/13. I was told by the Cox representative that I would be charged $19.99/MO for the first year, then $39.99 thereafter. It would always stay at $39.99. After only 6 months by bill jumped to $39.99 I just shrugged my shoulders and paid it.
Now one year after signing up, my bill has increased again…now it’s $62.99/mo. This time I made a phone call to the billing department. Their explanation was, after one year of service my preferred internet would now cost me $62.99/mo. This was something I was never told, or presented in writing to begin with.
I lowered my plan from preferred internet to essential internet for $42.99/mo.
I am not impressed with Cox whatsoever and will be searching for a new company to do business with.
If they would like to make this up to me I would consider staying with them. If not, good bye forever.
I have been a Cox customer for 20 years. I have never had any issues with this company. I did have to call them with a networking issue. The technical support dept. took sometime time get to my call but after they did Kimberly, apologized for my wait. She asked about what she could do for me and was very patient while explained my networking issue. Might I add that I do not have any idea what a networking issue is, or do I care but I just knew something was not right. Kimberly took the time to explain what was happening and had the problem fixed within seconds. Yes, seconds. I would like to thank Kimberly for her patients while listening to my problem and not making me feel like a idiot for not understanding. Thank you Cox for having Kimberly on your team.
TV service out 6 times in thelast week! When I get thru to customer service (not too long a wait) they seem to be polite and concerned – but useless. I tell them the service is out – they check their online system and eventually agree with me 🙁 sometimes they are able to give me an “approximate” time for a fix. But, most of the time – no clue. Fortunately, I don’t have my phone or security system With them !