hhgregg Customer Service


How To Contact hhgregg Customer Service

Retail Store Customer Service Call: 1-800-284-7344



10 Responses

  1. Simply FALSE advertising…or, at minimum, very misleading and, I believe to be ILLEGAL in Illinois. Your emails and your website simply shows a “coupon” with the cut-out lines around it that says 15% of purchases of $299 or more in addition to the possible 40% savings already going on….go into the store…and…uuhhh….was told it only pertained to a few TVs and not the entire purchase just a single item/etc. ALL NOT in accordance with what your advertisement says and with Illinois law.

  2. “All available agents are busy helping other customers. Please stay on the line.”

    55 minutes and still no live person.

  3. Wow! I will never shop here again! I bought a fridge the end of July. The fridge was making all kinds of noises so I called the manager Shatal Patel and explained everything to her. She was very rude. I told her my husband moved the fridge a Lil bit to make sure water line was hooked up right and she proceeded to blame my husband for doing something wrong. I explained I had no problems returning the fridge if I didn’t get satisfaction so then she agreed to exchange the fridge after fighting on the phone with her for 10 mins! The second fridge arrived and I thought we were done until later I went to wipe it down and there were all swirl scratches at the top of the left door. I think when the delivery guy was taking the plastic off his watch scratched the fridge. Again I call Shall she says she’ll give me 100 off the fridge. So I said no I want a fridge that’s not scratched! She says I am NOT replacing this fridge again. So I asked where the fridge was that was sent back because there were no scratches on it and I would take that if it’s not damaged. She said it was in the store and she would PERSONALLY check it to make sure it was not scratched. She said it was ok and we scheduled delivery. When the guys came out they unwrapped it and it was scratched several places! So she ordered the components on the new door without the guts. She said delivery guys could fix it well they couldn’t. I was livid. I called and spoke to the district manager. He said he would give me money back for my problems ( which I’ve yet to see) 3 weeks, and talk with the manager Shatal. I will NEVER do business with HHgregg again! They’re a bunch of sheenies there!! Worst store ever!!

  4. hhgregg does not honor what they say, and the employees are very rude, I went to purchase an item only to be told they do not price match that item, I was then told if it goes on sale in 30 days for lower I could get that item for that lower price, except Black Friday, that I understood, when I called customer service they said they do not price match at all during pre Black Friday times, I stated that is not what I was told, the person I spoke to in the store was rude and said you can go to Walmart and get it for that price?? Well that was very rude, that’s why I called customer service and spoke to rose, she was extremely rude and tried to over talk me, I asked to speak to a supervisor, she said no one was available, and took my name and number, I have never been treated so porely in my entire life, I am beyond upset, I will not shop at hhgregg ever again!!!

  5. Store associates very helpful, buying experience easy. Delivery personel, not so much. They are un-reliable, not at all knowledgeable of thier profession. Sean, I think is his name from the Champaign, IL delivery team made threats when the damage they did to our home entry was pointed out. We will not return to hhgregg for any future purchases. We have already made arrangements for purchases elsewhere as we continue our kitchen remodel. I am still contemplating reporting to authorities concerning the threat made to me.

  6. Price match is worthless. Bought a tv from the Gurnee, Ill store and they sent me an update less than 3 weeks later via email from their own website for a valentine be mine discount of 14%. Called the store manager Adam he said it did not apply and would not honor it..

  7. I have been on hold for over 2 hours off and on for two days trying to get to customer service. I have been calling and writing the local store for the last 3 months. I don’t know how this company can continue to stay in business with such terrible customer service.

    One reason is that most of their competitors have bad customer service also. I have switched over to Lowes who has someone who has worked there for 12 years and is knowledgeable and has a good attitude.

    At the moment I am on hold again calling 1-800-284-7344 for customer service. Been on for 20 minutes again and still getting the message “All agents are helping other customers, please continue to hold”

    Me me it is no longer about hhgregg taking care of my problem. I realize they do not care. However it is no longer about a refrigerator, it is a personal issue.

    Still holding , same message 30 minutes later. Had time to find this on the web:

    This Business is not BBB Accredited

    HH Gregg Appliances, Inc.

    Customer Complaints Summary

    1353 complaints closed with BBB in last 3 years | 565 closed in last 12 months

    Complaint Type

    Total Closed Complaints

    Advertising/Sales Issues 158

    Billing/Collection Issues 30

    Delivery Issues 90

    Guarantee/Warranty Issues 189

    Problems with Product/Service 886

    Total Closed Complaints 1353

    Someone finally answered at 10:45. His name is Chris. Sorry he can not help. Feel sorry for him. He has to listen to this all day long and probably can not help anyone.

    Asked for legal department. He got off phone and came back 8 minutes later and said “sorry we do not have a legal department”

    What a company

  8. I went to purchase tablets for my teen grand kids. Salesman approached me and begin to tell me that these are not toys. I told him that I brought these before for my other grand kids. He replied that he don’t want me bringing them back due to my lack of knowledge about the product. I said that I knew what I was buying. Instead of him providing me service he begin to talk down to me as I was his grand kid. Terrible customer service. Should of thank me for being a repeat customer, which I will never be again!!!

  9. I was in the Columbia, S.C.(Harbison) location, I was helped by a gentleman (will not mention Name) I asked about special offer, discounts. I also told him about a discount that I received in my inbox to be applied to my item, he seemed not to know what I was talking about and seemed afraid to go ask. The store manager on duty at about 1145, steeped in I told him about the coupon, gave him the number on the coupon and the amount with exp. date. He seemed agitated and annoyed and very jerky. Because he seemed not to know what I was talking about, he did not try to find out, he said well I already okayed the military discount, and it sounds like you have something that applies to online. I know I should have been prepared and had it printed off, but I expected better from a manager. I asked the employee to let me know what the total would be, and that I would come back with the printed coupon I was referring to. The manager came over and looked, again seemed annoyed, stepped in hit some buttons and stepped away. I just noticed thought that was a perfect training opportunity for the young man, that the manager missed. I most likely would have completed the transaction if the jerky attitude was not there. just my opinion.

Leave a Reply

Your email address will not be published. Required fields are marked *