How to Contact Jkm Ribbon Customer Service
Phone Number: 1-800-767-3635
CustomerServiceNumbers.com association with this company:
This website is not associated with the company. The website is for reviews, ratings, complaints, and information only. Please do not leave any personal information in the comments or reviews. Also, please report any inaccurate information in the comment section below.
In November of 2014 I placed a ~$140 order with JKM Ribbon – my card was charged immediately – but I received an email that stated I would receive the items in 3-4 weeks. I did not receive the items, and 6 weeks later followed up with an email. I received what I now know to be a standard email exchange – an excuse for a delayed response (holidays, weather etc.), with an “expected” date of 4 weeks in the future. Each time the new “expected” date passed, I had to contact JKM Ribbon and received the same excuse-and-delay emails. After six months of this pattern of behavior, I asked about refunds, and JKM Ribbon offered store credit. I replied that after half a year I had not seen anything else I wished to order (particularly since in my experience it does not seem that you will actually get your order from JKM Ribbon).
After further email exchanges where I explained that JKM Ribbon had in essence held my money hostage for over half a year, the company agreed to refund my money. This email exchange was in July of 2015 promising a refund by the end of August. In September, I followed up and was again put through the hoops of delayed response and future “expected” dates. At the end September (after again following up) I received an email that stated there would be a credit posted to my card in 21 days. After six weeks with no refund, I followed up with yet another email. This week (end of November) after more than a year has passed, I was offered a “repayment” plan by JKM ribbon – starting in a month (highly unlikely), for three months.
Of course, now digging a little further into JKM Ribbon it appears they have very few satisfied customers – most like me – appear to have their money taken with no product ever shipped and many list the same experience as mine (including being offered a repayment plan that never occurs). I of course, am at fault for trusting this company and should have disputed the charges as soon as this nonsense started. The Better Business Bureau gives JKM Ribbon an “F” – which is bad in the business sense – but quite frankly I cannot see how what they are doing is legal. I doubt that JKM Ribbon has ever actually sold the product I bought and wonder how many other products they have advertised and “sold” are actually sent.
If you feel the slightest inkling to order from JKM Ribbon, read a few more reviews – if you know anyone ordering ribbon (crafting, weddings, small businesses etc.) – please give them a heads-up.
Seems like now you’ve got your customer service phone disconnected!! Why???? I’ve had an order for over $100. pending since June, 1013 & haven’t got it yet! I keep getting the run-around from them. NOT A HAPPY CUSTOMER!!!!!!!!!!!!!!!!!!!
Worst company ever. DO NOT ORDER FROM THEM! About three years ago I placed an order with them. Many months, many mails, and much frustration later (and no product), they eventually agreed to cancel the order, atlhough would not refund the money. I got credit. . .OK, I would give them another chance, so I placed another order, however, they DO NOT ACCEPT CREDIT TO PAY FOR SHIPPING, so, I had to pay the shipping charge. Months (years?) later, I still have nothing. Second order was cancelled, but I won’t give them more money . . .and they will not take a phone or email order, will not use credit to pay for shipping, and will not give a refund. So . . they keep my almost $200 . .and keep scamming more and more customers. I really don’t understand how a company like this is allowed to stay in business.