LeatherUp.com Customer Service

I ordered a leather coat in which was way too tight & the arms were long, it also had armor that couldn’t be removed. The belt I ordered was also too small so I exchanged it for a larger size, The items that I returned & exchanged were all in the same box. I’m so glad that I insured them with a tracking number because almost a month later I still haven’t received a refund although I received my exchange. So I called them & at first they were questioning me as if I haven’t sent the coat back they asked me for my postal tracking number they didn’t see anything about my returns, I said I have proof. I said If I have to I will dispute the charge with my credit card company.The guy put me on hold & said he’d pull up the return order form. He said he sees that it says it was returned & then said that they will call me back after it was sent to management to look over. Why couldn’t he just give me the refund then?? As soon as II located the tracking number & I called them back instead of waiting. The girl looked it & sent me an email saying I will get my refund. I don’t trust this company! If I wouldn’t have called I’d never have gotten my money back, in which I’m still waiting on….Horrible Customer Service!!!