If your Afterpay payment failed, your refund has not posted, a merchant canceled or returned an order, you were charged a late fee, your account is locked, or you need to dispute an order you never received, start with the correct Afterpay support route. Afterpay handles customer issues through its Help Center, mobile app chat, support phone number, account tools, dispute process, and billing-error process.
Afterpay Customer Service Phone Number and Support
Use the following Afterpay customer service options for payment problems, refunds, late fees, billing errors, order disputes, account access, fraud concerns, and complaints:
- Afterpay U.S. Customer Service Phone Number: 1-833-844-8095
- Phone Support Hours: Daily, 8:00 AM-9:30 PM ET
- Afterpay Canada Support: 1-833-918-6111
- Afterpay Help Center: Afterpay Help Center
- Contact Afterpay Support: Contact Afterpay Support
- Start a Chat: Available through the Afterpay mobile app 24/7
- Afterpay Account Login: Log in to Afterpay
- Submit a Support Request: Get in Touch with Afterpay
- U.S. Terms of Service: Afterpay U.S. Terms
- Installment Agreement: Afterpay Installment Agreement
- Legal Notice Address: Afterpay US Services, LLC, 1955 Broadway, Suite 204, Oakland, CA 94612
- Website: Afterpay.com
Choose the Correct Afterpay Support Route
Afterpay issues can involve Afterpay, the merchant, your bank, a payment card, a refund processor, or a delivery carrier. Choosing the correct route can help you avoid delays.
Payment Problems and Failed Payments
If an automatic payment failed, log in to the Afterpay app or website and review the payment schedule. You can usually make a manual payment by selecting the overdue or upcoming payment and choosing “Pay Now.” If your card was blocked, expired, restricted, or declined by your bank, Afterpay may not be able to override the bank decision.
Changing a Payment Due Date
Afterpay allows some Pay-in-4 customers to change the due date of a payment from the app or website. The option may not be available for first payments, last payments, overdue payments, payments due within 24 hours, new customers, customers already on hardship arrangements, or monthly payment loans.
Refunds and Returns
If you returned an item or a merchant canceled an order, the merchant usually has to process the refund before Afterpay can update your payment schedule. Afterpay says it sends an email when a refund is on the way. If you have not received that email, contact the merchant first to confirm the refund has been processed.
Order Not Received
If you never received your goods, Afterpay allows customers to raise a “Goods not received” dispute through the app or online account. Afterpay says this sends a query directly to the merchant, so include clear details and any correspondence with the store.
Billing Errors and Unauthorized Charges
If you believe a payment amount is wrong, a payment was not posted, you were charged more than once, a credit was not applied, or a transaction was unauthorized, contact Afterpay as soon as possible. Afterpay says it can assist with billing errors on orders up to 120 days old.
Late Fees and Overdue Payments
Afterpay Pay-in-4 orders may have late fees if an installment is not paid after the applicable grace period. If you are experiencing financial difficulty, contact Afterpay before payments become further overdue.
Account Access and Verification
If you cannot log in, verify your account, receive a sign-in code, update your phone number, or access your payment schedule, use the Afterpay app, account login page, or Help Center. Do not share sign-in codes with anyone who contacts you unexpectedly.
Merchant Support
Afterpay has separate support for retailers and merchants. The merchant support team cannot help with customer order or account issues. Customers should use the Afterpay app, customer Help Center, or customer support phone number.
What to Have Ready Before Contacting Afterpay
Before calling Afterpay customer service, chatting in the app, or submitting a request, gather the details that match your issue:
- Email address and phone number tied to your Afterpay account
- Afterpay order number
- Merchant name and merchant order number
- Purchase date, order amount, and payment schedule
- Refund amount, return tracking number, and merchant refund confirmation if available
- Payment method used, but do not share full card numbers publicly
- Screenshot of the charge, payment schedule, refund status, or error message
- Correspondence with the merchant about a return, cancellation, refund, or missing order
- Carrier tracking information if the issue involves a package not received
- Any prior Afterpay case numbers, chat screenshots, or support emails
Common Afterpay Customer Service Issues
Customers commonly contact Afterpay customer service for help with:
- Failed automatic payments
- Late fees and overdue payment schedules
- Changing or rescheduling payment due dates
- Refunds after returns or canceled orders
- Orders not received or merchant disputes
- Billing errors, duplicate charges, or unauthorized transactions
- Account login, verification, phone number, or sign-in code issues
- Spending limit changes, declined orders, or account restrictions
- Afterpay Card, in-store payment, app, and checkout problems
- Gift cards purchased through Afterpay
- Hardship assistance and payment difficulty
- Fraud, phishing, fake support numbers, and suspicious messages
Afterpay Refunds, Returns, and Merchant Cancellations
Afterpay does not usually control whether a merchant accepts a return or approves a cancellation. The merchant normally must process the refund first. Once the merchant processes the refund, Afterpay says the refund will reflect on the Afterpay order and the payment schedule will be adjusted.
If you returned an item by mail, the merchant may need time to receive and process the return. During that time, your Afterpay payment schedule may continue. For Pay-in-4 orders, Afterpay may allow you to push back the next payment to allow time for the refund to process.
Refund Tips
- Contact the merchant first to confirm the refund or cancellation has been processed.
- Save the return receipt, tracking number, and merchant refund email.
- Check your Afterpay app for refund updates.
- Remember that refunds may go back to the card used for each installment.
- If you used multiple cards, refunded amounts may not arrive at the same time.
- If your bank card was canceled, contact your bank about how the refund will be routed.
Afterpay Billing Errors and Order Disputes
Afterpay says billing errors may include the wrong date or amount, duplicate charges, payments not posted, credits not applied, goods or services not delivered as agreed, or transactions you did not authorize. If the error relates to an order, Afterpay says you should try to resolve the issue with the merchant first.
If the merchant cannot help, use the Afterpay app or online account to raise a dispute. For “goods not received” disputes, include the merchant name, order number, tracking details, delivery status, and copies of messages with the merchant.
Afterpay Late Fees, Spending Limits, and Payment Difficulty
Afterpay Pay-in-4 late fees may apply when a scheduled installment is not paid after the applicable grace period. Afterpay says overdue payments can affect future spending limits, and accounts may be suspended until late payments are paid.
If you are having trouble paying, log in to your Afterpay account as soon as possible. You may be able to change a payment due date for some Pay-in-4 orders, or contact Afterpay for hardship assistance. Do not wait until multiple payments are overdue if you need help.
Afterpay Account Access, Security, and Verification
Afterpay may require account verification, sign-in codes, phone verification, or payment-method verification. For security, Afterpay says representatives will never ask for your password, PIN, full card number, sign-in code, or a “test” transaction.
If you receive a message asking for that information, do not respond through the message. Go directly to the Afterpay app or Afterpay.com and contact support through official channels.
Afterpay Gift Card and App Purchase Issues
If you bought a gift card through Afterpay and did not receive it, check your email, spam, and junk folders. Some gift card issues may involve the gift-card provider, merchant, or Afterpay app flow. Save the order number, gift card tracking information, purchase confirmation, and recipient email.
For app checkout or Afterpay Card issues, capture screenshots of the error message, merchant name, transaction amount, and time of the attempted purchase before contacting support.
Afterpay Scam and Fraud Warnings
Be careful with calls, texts, emails, social media messages, or search ads claiming to be Afterpay support. Scammers may imitate Afterpay and ask for account logins, sign-in codes, payment card details, “test” purchases, or remote access.
- Use Afterpay.com, the Afterpay app, or the official Afterpay support phone number.
- Do not share your password, PIN, full card number, or sign-in code.
- Do not complete a “test” transaction for someone claiming to be Afterpay support.
- Be cautious of fake refund, locked account, or overdue-payment messages.
- Do not trust random phone numbers posted in social media comments or ads.
- If you suspect fraud, contact Afterpay through the app or official support number and contact your bank or card issuer if payment information was exposed.
Afterpay Reviews and Complaints
The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Afterpay. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.
Customers comparing buy-now-pay-later services may want to consider payment flexibility, late-fee rules, refund timing, merchant dispute handling, account access, spending limits, customer support availability, fraud protections, and how clearly each provider explains payment schedules and fees.
How to Escalate an Afterpay Complaint
If your Afterpay issue is not resolved after your first support contact, take these steps:
- Save your Afterpay order number, merchant order number, payment schedule, and support case details.
- Keep screenshots of the charge, refund status, payment due dates, and app messages.
- For refunds, get written confirmation from the merchant that the refund was processed.
- For goods not received, raise the dispute through your Afterpay account and include merchant correspondence.
- For billing errors, include the charge amount, date, type of charge, and explanation of the error.
- For unauthorized transactions, contact Afterpay and your bank or card issuer immediately.
- Reply through the same Afterpay support thread when possible instead of opening duplicate requests.
- If the issue remains unresolved and involves a financial product or billing dispute, consider using the appropriate consumer-finance complaint process.
Afterpay Competitors and Related Customer Service Pages
If you are comparing buy-now-pay-later providers, payment apps, or online shopping finance options, you may also want to review these related CSN pages:
- Affirm Customer Service
- Klarna Customer Service
- Zip Customer Service
- PayPal Customer Service
- Cash App Customer Service
- Venmo Customer Service
Related Resources
- ChargeOnMyCard.com for help identifying unknown Afterpay, BNPL, app, merchant, installment, or online-shopping charges
- ThinkItsAScam.com for fake Afterpay support, refund, payment, debt, and shopping scam warnings
- ZeroStars.org for customer reviews and complaint experiences
- Consumer Financial Protection Bureau for consumer finance education and complaint resources
Afterpay Customer Service FAQs
What is the Afterpay customer service phone number?
The current Afterpay U.S. customer service phone number is 1-833-844-8095. Afterpay lists phone support as available daily from 8:00 AM-9:30 PM ET.
Does Afterpay offer 24/7 chat?
Afterpay says chat is available through the Afterpay mobile app 24/7. Log in to the app and use the support or chat option for account-specific help.
What should I do if my Afterpay payment failed?
Log in to the Afterpay app or website, review the payment schedule, and select “Pay Now” if available. Also check whether your card is active, unrestricted, and accepted by your bank.
Can I change my Afterpay payment due date?
Some Pay-in-4 customers can change one payment date per order through the app or website. The option may not be available for certain payments, overdue payments, new customers, hardship arrangements, or Pay Monthly loans.
Why am I still being charged after returning an item?
The merchant usually has to process the refund before Afterpay can update your payment schedule. Until the merchant refund is confirmed, your payment schedule may continue.
How long do Afterpay refunds take?
After the merchant processes the refund, it may take a few days to reach the Afterpay order. Once processed back to your card or bank, the timing can depend on your financial institution and may take up to 10 business days.
How do I dispute an Afterpay order I did not receive?
Log in to your Afterpay account, find the order, select the help or dispute option, and choose “Goods not received.” Include tracking information and messages from the merchant.
Does Afterpay charge late fees?
Afterpay Pay-in-4 late fees may apply if an installment is not paid after the applicable grace period. Afterpay says total late fees on an order are capped according to the payment terms shown for that order.
What if I see an unauthorized Afterpay charge?
Contact Afterpay immediately through the app or official phone number and contact your bank or card issuer. Keep screenshots, transaction dates, amounts, and any suspicious messages.
Who owns Afterpay?
Afterpay is part of Block, Inc., the parent company associated with Square and Cash App.
Page Update Note
Updated June 2026: This page was refreshed with current Afterpay customer service routing for phone support, app chat, payments, refunds, returns, billing errors, order disputes, late fees, account access, fraud warnings, and escalation.
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CustomerServiceNumbers.com is not affiliated with Afterpay, Afterpay US Services, LLC, Afterpay US, Inc., Block, Inc., Cash App, Square, or any Afterpay merchant. Phone numbers, links, addresses, support options, payment terms, late-fee rules, refund processes, dispute procedures, and financial-product terms may change. This page is for general contact information only and is not financial, legal, credit, or payment advice. Always verify important account, payment, refund, dispute, fraud, and fee information directly with Afterpay, the merchant, your bank, or the appropriate official support provider.
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