About CustomerServiceNumbers.com
CustomerServiceNumbers.com is an independent, consumer-focused website created to help people understand what they may encounter when contacting a company for assistance.
Since 2004, the site has collected and preserved customer service experiences involving billing problems, account access, cancellations, refunds, warranties, deliveries, technical support and other issues that arise between consumers and businesses.
Visitors can read what other customers encountered and share their own experiences, whether the outcome was positive, negative, mixed or unresolved. Viewed together, these reports may reveal recurring service problems, differences between support channels and examples of companies handling difficult situations well.
CustomerServiceNumbers.com is not operated by the companies discussed on the site. It does not replace an official customer support department, but it can provide consumers with a useful starting point for understanding their options and learning from other people’s experiences.
How CustomerServiceNumbers.com Started
The idea for CustomerServiceNumbers.com grew out of founder Eric Strand’s personal frustration with complicated automated phone systems and the difficulty of reaching someone who could resolve a problem.
One particularly frustrating experience involved trying to cancel an AOL account. After being routed through an unhelpful customer service system, Eric recognized that many other consumers were dealing with the same problem: companies made it easy to sign up for a service but much harder to obtain help, dispute a charge or cancel an account.
That experience helped inspire CustomerServiceNumbers.com and its original mission of helping consumers navigate company phone systems and reach appropriate support departments.
The site’s early consumer-advocacy work was covered by Fast Company in 2008. The article discussed Eric’s AOL experience and the development of CustomerServiceNumbers.com as a resource for consumers attempting to reach real customer service representatives.
Read the original Fast Company article, “AOL’s Bad Service Inspires a Startup.”
About Founder Eric Strand
Eric Strand is the founder and publisher of CustomerServiceNumbers.com. His work on the site began with a straightforward idea: consumers should have a place to document what actually happens when they try to obtain help from a company.
Eric’s goal is not to tell readers what conclusion they must reach about a business. Instead, the site is intended to make it easier for people to find relevant information, compare customer experiences, recognize recurring problems and determine what steps may be worth trying next.
Eric continues to oversee the site’s consumer-focused direction, including the ongoing review of older content, correction of outdated company information, removal of pages that no longer serve a useful purpose and development of more detailed resources around the questions consumers actually ask.
He also manages a group of related consumer-information websites covering corporate escalation, unfamiliar financial charges, potential scams and customer reviews. Although each website addresses a different type of problem, they share the same underlying goal: giving consumers clearer information and a place to make their experiences visible.
Our Goals for CustomerServiceNumbers.com
CustomerServiceNumbers.com is being updated to provide more than a list of phone numbers. Our long-term goal is to develop a practical consumer resource that helps readers understand how to contact a company, what type of support route may be appropriate and what other customers have encountered.
Our continuing priorities include:
- Keeping important company information current: We review phone numbers, support websites, contact forms, company ownership and other details as pages are updated.
- Removing obsolete or misleading information: Pages for defunct businesses, irrelevant subjects or services that no longer exist may be removed or redirected when appropriate.
- Preserving useful consumer history: Older reviews may remain available when they provide meaningful context or document recurring customer service problems.
- Clearly identifying historical information: Readers should be able to distinguish a current support route from an experience submitted years earlier.
- Providing practical next steps: Where appropriate, pages may explain available support channels, complaint procedures, escalation options and official resources.
- Representing different outcomes: The site welcomes reports involving helpful service and successful resolutions as well as complaints and unresolved problems.
- Correcting factual errors: Contact details and company information may change. We aim to correct errors when reliable updated information becomes available.
- Helping users avoid confusion: We try to distinguish official company support from third-party services, advertisements, impersonators and unrelated businesses with similar names.
A Record of Real Customer Experiences
Customer service interactions are usually private and temporary. Once a telephone call ends or a support ticket closes, the experience may disappear even when the underlying problem remains unresolved.
CustomerServiceNumbers.com preserves consumer reports so readers can compare experiences, identify recurring themes and better understand what others encountered when seeking assistance from the same company.
Some reviews and comments date back many years. Historical experiences may still offer useful context, particularly when similar complaints continue to appear. However, readers should always consider the date of a report because company ownership, policies, products, contact methods and service quality can change.
Publication of a review does not mean that CustomerServiceNumbers.com independently verified every statement or endorses the reviewer’s conclusion. Reviews represent the experiences and opinions of the people who submitted them.
How to Interpret Reviews and Complaints
An individual review should not be treated as proof that every customer will have the same experience. Customer service outcomes may vary according to location, department, representative, account history, timing and the specific problem involved.
Readers should consider several factors:
- The date on which the experience occurred
- Whether multiple consumers describe a similar problem
- Whether the company responded or provided a resolution
- Whether the complaint concerns a companywide policy or one isolated interaction
- Whether more recent reports indicate that service has improved or declined
For more information, read our Customer Service Experiences and Review Methodology, which explains how reviews are presented, how historical feedback is handled and how consumers should evaluate individual reports.
Independent and Not Affiliated With Listed Companies
CustomerServiceNumbers.com is independently operated and is not affiliated with, endorsed by or authorized to represent the companies discussed on the site.
Company names, trademarks, logos and contact details are used for identification, informational and consumer-feedback purposes. Any trademarks remain the property of their respective owners.
CustomerServiceNumbers.com does not:
- Operate customer support departments for listed companies
- Answer calls on behalf of those companies
- Access customer accounts, orders or billing records
- Process refunds, cancellations or warranty claims
- Guarantee that a company will respond to or resolve a complaint
Consumers should not post passwords, Social Security numbers, complete payment-card numbers, bank account information or other sensitive personal data in a public review or comment.
Advertising and Editorial Independence
Advertising may appear on CustomerServiceNumbers.com. The presence of an advertisement does not mean that the advertiser sponsors, controls or approves the site’s editorial content, reviews or moderation decisions.
Companies do not receive favorable coverage because they advertise, and critical consumer reports are not removed merely because they are unfavorable. Content may still be moderated or removed when it contains sensitive personal information, spam, threats, unlawful material, impersonation or content unrelated to a genuine customer experience.
Our Consumer Information Websites
CustomerServiceNumbers.com is part of a group of independently operated consumer-information websites created by Eric Strand. Each website addresses a different question consumers may face.
- CustomerServiceNumbers.com: Helps consumers research customer service contacts, support routes, complaints, ratings and experiences involving companies and organizations.
- CorporateOfficeHeadquarters.com: Provides corporate office addresses, headquarters phone numbers, company information and possible escalation routes for unresolved complaints.
- ChargeOnMyCard.com: Helps consumers research unfamiliar merchant names, billing descriptors, recurring subscriptions and charges appearing on credit cards, debit cards or bank statements.
- ThinkItsAScam.com: Examines suspicious calls, text messages, emails, websites, job offers, products and payment requests while explaining common scam warning signs.
- ZeroStars.org: Gives consumers a place to leave detailed company and product reviews, including zero-star or negative ratings when a traditional one-star rating does not adequately express the experience. Positive ratings are also welcomed.
Links between these websites may appear when another resource directly addresses the reader’s problem. For example, a person who cannot resolve an issue through normal customer support may need corporate escalation information, while someone who does not recognize a charge may benefit from researching the billing descriptor before contacting the merchant or financial institution.
A Consumer-First Perspective
The common goal across these websites is to make confusing consumer problems easier to research. That means separating official information from user opinion, acknowledging uncertainty, presenting useful warnings and giving consumers space to explain what happened in their own words.
We do not assume that every complaint proves wrongdoing, nor do we assume that a company is always correct. Consumer reports are most useful when readers can compare them with current company information, official policies and other independent sources.
Whenever possible, consumers should document their interactions, save receipts and correspondence, protect sensitive information and use official support channels before escalating a dispute.
A Note From Eric Strand
Customer service problems can be stressful, especially when you cannot reach the right person or receive a clear answer. I created CustomerServiceNumbers.com because I experienced that frustration myself and believed consumers needed a place to share what happened.
My goal is to continue improving this site and our related consumer websites so they provide accurate information, preserve meaningful experiences and help people make more informed decisions. These sites are not official support departments and cannot guarantee a resolution, but they can make a difficult situation easier to understand and give consumers a place to be heard.
— Eric Strand, Founder of CustomerServiceNumbers.com
Our Continuing Commitment
CustomerServiceNumbers.com remains committed to maintaining a useful, transparent and historically meaningful record of customer service experiences.
As the site is updated, we will continue reviewing older pages, correcting factual information, improving support guidance, removing content that no longer serves consumers and preserving feedback that continues to provide meaningful context.
Our objective is straightforward: help consumers find clearer information, understand their options and make their voices visible.