Speedway Customer Service: Rewards, Fuel & Complaints

Speedway customers may need assistance with a fuel charge, pump problem, Speedy Rewards account, missing points, digital coupon, Speedy Cash card, mobile-app issue, car wash, incorrect store price, food-quality concern, or complaint about a particular location.

The best place to start depends on whether the problem involves an in-store purchase, fuel transaction, rewards account, prepaid card, fleet account, or local Speedway store.

Below are Speedway’s current customer-care options, practical resolution steps, rewards information, complaint guidance, and related consumer resources.

Speedway contact information reviewed and updated in June 2026.

Speedway Customer Service Help by Issue

• Problem with an in-store purchase: Start with the store manager and keep the receipt, store address, date, and transaction details.
• Incorrect shelf or register price: Ask the manager to compare the exact product, displayed price, promotion, and receipt.
• Fuel-pump or payment problem: Record the store, pump number, fuel grade, displayed price, amount, and payment method.
• Temporary fuel authorization: Check whether the transaction is pending or fully posted before reporting it as a duplicate charge.
• Speedy Rewards points missing: Keep the receipt and contact Speedway Customer Care with the account and transaction details.
• Duplicate or old Speedy Rewards accounts: Contact Customer Care and request that eligible accounts be merged.
• Lost Speedy Rewards card: Obtain a new card or use the mobile app, then contact Customer Care about transferring the account.
• Coupon or reward did not work: Review the expiration date, participating-product requirements, account, and store eligibility.
• Speedway app or login problem: Update the app, confirm the account email and phone number, and record the error message.
• Speedy Cash card problem: Keep the card and receipt, check the available balance, and contact Customer Care if the issue remains unresolved.
• Car-wash complaint: Keep the receipt or wash code and report the issue to the store where it occurred.
• Store cleanliness or employee complaint: Identify the exact Speedway location, visit date, time, and manager contacted.
• Food-quality or safety concern: Stop consuming the product, retain the receipt and packaging when appropriate, and report the matter promptly.
• Speedway fleet-card question: Contact the separate Speedway Fleet Card department.
• Unresolved store complaint: Submit the issue through Speedway’s feedback page or call Customer Care and request a case number.

How To Contact Speedway

• Speedway Customer Care: 1-800-643-1948
• Customer Care Hours: Monday through Friday, 7:00 a.m. to 8:00 p.m. ET; Saturday and Sunday, 8:00 a.m. to 5:00 p.m. ET
• Online Customer Feedback: Contact Speedway
• Store and Rewards Feedback: Tell Speedway How It Is Doing
• Speedway FAQs: Speedway Help and FAQs
• Speedy Rewards: Manage Speedy Rewards
• Speedway Mobile App: Speedway App Information
• Speedy Cash Cards and Balance: Check a Speedy Cash Balance
• Speedway Fleet Cards: 1-866-885-4965
• Find a Speedway Location: Speedway Store Locator
• Speedway Office: 500 Speedway Drive, Enon, OH 45323
• Corporate Phone: 1-937-864-3000
• Official Website: Speedway.com

Important: Speedway Customer Care hours are now longer than the hours previously listed on this page. Individual store hours vary by location and may differ from Customer Care hours.

How To Complain About a Speedway Store

Complaints involving employees, cleanliness, product availability, prices, restrooms, store hours, food preparation, fuel pumps, or car washes should identify the exact location.

Start With the Store Manager

For an immediate problem, ask for the shift manager or store manager. Explain what happened and the reasonable resolution you are requesting.

A store manager may be able to address:

• An incorrect price
• A missing promotional discount
• A defective or spoiled product
• A duplicate store transaction
• A fuel-pump receipt problem
• A car-wash code that did not work
• A cleanliness or restroom concern
• An employee interaction
• Incorrect store hours

Information To Include

• The complete store address
• The store number shown on the receipt
• The date and approximate time
• The register or pump number
• The product or service involved
• A factual description of what occurred
• Whether you spoke with a manager
• The manager’s response
• The resolution requested
• Photographs or screenshots when relevant

If the store does not resolve the matter, call 1-800-643-1948 or use Speedway’s online feedback page. Ask for a case or reference number.

Speedway Fuel-Pump and Payment Problems

Fuel complaints may involve a pump that will not start, incorrect price, payment-card decline, missing rewards discount, duplicate-looking charge, receipt problem, or transaction connected to the wrong pump.

Information To Record

• The store address
• The pump number
• The date and approximate time
• The advertised price
• The price shown at the pump
• The fuel grade selected
• The number of gallons
• The final purchase amount
• The receipt
• Whether Speedy Rewards was entered
• Any error message shown by the pump

Contact the store manager while still at the location when possible. The manager may be able to review the pump, receipt, register, and transaction while the details are readily available.

Temporary Fuel Authorizations and Duplicate Charges

Pay-at-the-pump transactions may begin with a temporary authorization before the final fuel amount is submitted. The pending authorization can reduce the card’s available balance temporarily.

Before reporting a duplicate charge:

1. Check whether both transactions are pending.
2. Wait for the final fuel amount to post when appropriate.
3. Compare the transaction with the fuel receipt.
4. Check whether a separate in-store purchase was made.
5. Contact the store if the final amount is incorrect.
6. Contact the card issuer if an incorrect completed transaction remains.

A pending authorization is different from two fully posted purchases. Speedway may be able to confirm the actual fuel transaction, while the bank or card issuer controls when a temporary authorization is released.

Incorrect Speedway Fuel Price or Missing Discount

A fuel-price complaint may involve the street sign, pump display, app price, Speedy Rewards discount, promotional offer, or fuel grade.

Before Leaving the Store

• Confirm the fuel grade selected
• Photograph the street sign and pump price when appropriate
• Keep the fuel receipt
• Confirm that the correct Speedy Rewards account was used
• Review the promotion’s expiration and gallon limits
• Ask the store manager to review the transaction

When contacting Customer Care, provide the store, pump number, fuel grade, gallons, displayed price, charged price, rewards account information, and receipt.

Speedway Fuel-Quality Complaints

If a vehicle develops a problem after purchasing fuel, keep the receipt and document the location, pump, fuel grade, date, and time.

Also record:

• The vehicle make, model, and year
• The amount of fuel purchased
• The tank level before fueling
• When symptoms began
• Warning lights or diagnostic codes
• A repair shop’s written findings
• Fuel samples or photographs when obtained professionally
• Receipts for towing, diagnosis, or repair

Contact Speedway Customer Care and request that the matter be documented. A mechanical problem occurring after a fuel purchase does not by itself establish that the fuel caused the damage, so retain professional diagnostic records.

Do not continue driving a vehicle that appears unsafe or is operating abnormally. Seek qualified mechanical assistance when necessary.

Speedy Rewards Missing Points

Speedy Rewards members can earn points on eligible purchases and redeem them for available coupons, products, or fuel discounts.

If points are missing, retain the original receipt and confirm that the transaction was connected to the correct rewards account.

Information To Provide

• The Speedy Rewards account email or phone number
• The rewards-card number when available
• The store address or number
• The transaction date and time
• The receipt number
• The eligible purchase amount
• The points expected
• A photograph of the receipt

Speedway’s FAQ may provide an option for submitting a receipt for point review. Retain the original receipt until the points issue is resolved.

Purchases That May Not Earn Points

Not every purchase qualifies for Speedy Rewards points. Restrictions may apply to:

• Lottery products
• Money orders
• Gift and prepaid cards
• Financial services
• Taxes and certain fees
• Purchases made with store credit or certain certificates
• Other excluded items listed in the current program terms

Review Speedway’s current Speedy Rewards terms before assuming every dollar or product qualifies.

Do Speedy Rewards Points Expire?

Speedway’s current terms state that Speedy Rewards base, bonus, and club points expire after nine months of account inactivity.

Account activity can include eligible earning or redemption activity associated with the rewards account. Signing in to view a balance may not necessarily extend the expiration period.

To reduce the chance of losing points:

• Keep the account information current
• Use the registered rewards account regularly
• Review the points balance in the app
• Redeem points before a long period of inactivity
• Monitor emails or app notices about expiration

Expired points may not be restored, so contact Customer Care promptly if you believe eligible activity was not credited correctly.

Lost Speedy Rewards Card or Duplicate Accounts

A customer who loses a physical rewards card can obtain a new card at a Speedway location or use the digital account in the Speedway app.

To preserve points:

1. Do not create several new accounts unnecessarily.
2. Record the old rewards-card number when available.
3. Obtain a new card or digital account.
4. Contact Speedway Customer Care.
5. Request that eligible accounts or card balances be merged.
6. Confirm the final points balance after the merge.

Speedway’s current help information directs customers to Customer Care when they need assistance merging accounts.

Speedway App and Account Problems

The Speedway app allows members to manage Speedy Rewards, view points, access coupons, find stores, view fuel prices, and use supported Speedy Cash features.

App complaints may involve:

• Login or password problems
• Wrong point balance
• Coupons not appearing
• Digital card not scanning
• Incorrect preferred store
• App crashes or freezes
• Speedy Cash balance problems
• Account connected to an old email or phone number

Before Contacting Customer Care

• Update the Speedway app
• Confirm the phone has internet access
• Sign out and sign back in
• Try signing in through Speedway.com
• Use the password-reset option
• Confirm the account email and phone number
• Record the exact error message
• Take screenshots when helpful

Do not publish the rewards account password, security code, or complete card number in a public review.

Speedy Rewards Coupons and Redemptions

A reward or coupon may fail because it expired, applies only to a specific product, requires a participating store, has already been redeemed, or cannot be combined with another offer.

Before completing the purchase:

• Review the coupon’s expiration date
• Confirm the product size and variety
• Check the participating-location requirement
• Confirm that the correct account is signed in
• Scan the rewards card or digital barcode
• Review the register total
• Ask the cashier or manager before paying

If a coupon is deducted from the account but the discount is not applied, retain the receipt and screenshot and contact Customer Care.

Speedy Cash Card Problems

Speedy Cash cards may be used for eligible Speedway purchases and can be managed through Speedway’s card and mobile-app tools.

Problems may involve:

• Card declined
• Incorrect balance
• Card not activated
• Digital card not scanning
• Reload not appearing
• Lost or damaged card
• Duplicate transaction
• Online balance-access problem

Before Contacting Support

• Keep the physical or digital card
• Keep the purchase or reload receipt
• Check the available balance online
• Record the store and transaction time
• Record the expected and displayed balance
• Save any error message

Do not publish the complete Speedy Cash card number or access code.

Speedway Gift-Card and Prepaid-Card Scams

Be suspicious of anyone demanding Speedway or other prepaid cards as payment for:

• Taxes
• Utilities
• Fines or warrants
• Technical support
• Government benefits
• A family emergency
• Prize or sweepstakes fees
• Online purchases from an unknown seller

Legitimate government agencies, utilities, and technical-support companies do not ordinarily demand payment through retail gift cards.

Do not share a card number, PIN, barcode, or photograph with an unexpected caller or message sender.

Speedway Car-Wash Complaints

Car-wash problems may include a code that does not work, wash stopping early, incorrect wash purchased, damage claim, closed wash, or a paid wash that was unavailable.

What To Record

• The Speedway location
• The date and approximate time
• The wash package purchased
• The receipt and wash code
• The lane or equipment involved
• Any error message
• Photographs of the vehicle before and after when relevant
• The manager’s response

Report a problem to the store before leaving whenever possible. For a claimed vehicle-damage issue, document the condition promptly and ask how to submit the store’s incident or claim form.

Speedway Food-Quality and Safety Complaints

If prepared or packaged food appears spoiled, contaminated, undercooked, improperly stored, or likely to contain an unexpected allergen, stop consuming it and contact the store manager.

When appropriate:

• Keep the receipt
• Retain the packaging
• Photograph the product
• Record the expiration or freshness date
• Record the store and purchase time
• Contact Speedway Customer Care
• Seek medical care when symptoms or exposure warrant it

CustomerServiceNumbers.com cannot determine whether a product caused an illness and does not provide medical advice.

Closed Speedway Store or Incorrect Hours

Speedway store hours vary by location. A store may close temporarily because of staffing, weather, maintenance, local requirements, or safety concerns.

If a store is closed during its listed hours:

1. Confirm that you are viewing the correct location.
2. Check Speedway’s official location page.
3. Look for a temporary notice at the entrance.
4. Record the date and time.
5. Submit corrected-hours feedback to Speedway.

Unknown or Duplicate Speedway Charges

An unfamiliar Speedway charge may relate to an in-store purchase, fuel transaction, car wash, Speedy Cash reload, fleet-card purchase, or another authorized card user.

Before Disputing the Transaction

• Compare the date and amount with recent receipts
• Ask authorized card users about recent purchases
• Review fuel and in-store purchases separately
• Check whether a transaction is pending or posted
• Review Speedy Cash or app activity
• Contact the store when its location can be identified

If a fully posted charge cannot be connected to an authorized transaction, contact the card issuer promptly. Do not post the complete payment-card number in a public review.

Speedway Fleet Card Support

Business fleet-card accounts are handled separately from ordinary Speedway Customer Care.

• Speedway Fleet Card Support: 1-866-885-4965
• Fleet Card Website: Contact Speedway Fleet Cards

Contact the fleet-card department for:

• Fleet-account billing
• Business card applications
• Driver cards
• Purchase controls
• Rebate questions
• Lost or stolen fleet cards
• Account statements
• Unauthorized fleet transactions

Ordinary Speedway Customer Care may not have access to a WEX-managed fleet account.

Is Speedway Owned by 7-Eleven?

Yes. 7-Eleven completed its acquisition of Speedway in 2021. Speedway continues to operate under the Speedway name and maintains its own website, Speedy Rewards program, customer-care number, and location support.

For most Speedway purchases, rewards issues, and store complaints, begin with Speedway Customer Care rather than general 7-Eleven support.

How To Escalate an Unresolved Speedway Complaint

1. Start with the store manager. This is usually the fastest route for an in-store purchase, price, fuel, employee, food, or car-wash problem.
2. Keep the receipt. Record the store number, date, time, register, pump, or transaction number.
3. State the requested resolution. Ask for a refund review, price correction, restored points, replacement product, or management response.
4. Contact Speedway Customer Care. Call 1-800-643-1948 or use the online feedback form.
5. Request a case number. Save the confirmation and later responses.
6. Provide supporting evidence. Include receipts, photographs, app screenshots, rewards information, and transaction details.
7. Ask for store or district review. A location complaint may need attention above the store-manager level.
8. Keep later contacts connected to the original case. Reference the case number rather than creating several unrelated complaints.
9. Request the final decision in writing. Ask whether the complaint was approved, denied, referred, or remains under review.
10. Use the appropriate outside resource when necessary. Depending on the issue, that may include the card issuer, state weights-and-measures agency, consumer-protection office, health department, or another regulator.

For corporate and ownership information, visit the Speedway Corporate Office Headquarters page.

Speedway Customer Reviews and Complaint Sentiment

At the time this page was updated, CustomerServiceNumbers.com did not have enough published Speedway reviews to calculate meaningful customer sentiment or identify reliable complaint trends.

As customers submit reviews, this section may be updated with recurring topics involving:

• Fuel prices and pump payments
• Temporary card authorizations
• Speedy Rewards points and coupons
• Mobile-app and account problems
• Speedy Cash cards
• Car washes
• Store cleanliness and hours
• Employee and manager interactions
• Food quality and availability
• How effectively complaints were resolved

Future sentiment summaries will be based on actual CustomerServiceNumbers.com reviews rather than general assumptions about Speedway or its locations.

What To Include in Your Speedway Review

• The store city, state, and location
• The approximate date and time
• Whether the issue involved fuel, a purchase, rewards, the app, a gift card, or a car wash
• Whether you contacted the store manager
• Whether Customer Care opened a case
• The resolution you requested
• How long it took to receive a response
• Whether the problem was resolved

Do not publish complete payment-card numbers, Speedy Cash card numbers, rewards passwords, access codes, home addresses, or employee personal information in a public review.

Speedway Frequently Asked Questions

What is the Speedway customer-service number?

Speedway Customer Care can be reached at 1-800-643-1948.

What are Speedway Customer Care’s hours?

Speedway currently lists Customer Care hours as Monday through Friday from 7:00 a.m. to 8:00 p.m. ET and Saturday and Sunday from 8:00 a.m. to 5:00 p.m. ET.

How do I complain about a Speedway store?

Start with the store manager. If the matter is not resolved, call 1-800-643-1948 or use Speedway’s online feedback page. Include the store, date, time, receipt, and requested resolution.

How do I report missing Speedy Rewards points?

Keep the receipt and contact Customer Care with the rewards account, store, transaction date, purchase amount, and receipt information.

Do Speedy Rewards points expire?

Yes. Speedway’s current terms state that base, bonus, and club points expire after nine months of account inactivity.

How do I combine two Speedy Rewards accounts?

Contact Speedway Customer Care at 1-800-643-1948 and request assistance merging eligible accounts or card numbers.

What should I do if I lose my Speedy Rewards card?

Obtain a new card at a Speedway store or use the mobile app, then contact Customer Care about connecting or merging the new number with the existing account.

How do I check a Speedy Cash balance?

Use Speedway’s official Speedy Cash page and enter the card number and access code. Keep the card and purchase receipt until any balance problem is resolved.

Why does my card show a larger pending amount after buying fuel?

The transaction may be a temporary authorization placed before the final fuel amount is submitted. Check whether the transaction is pending or fully posted and contact the card issuer if the hold remains longer than expected.

How do I complain about Speedway fuel?

Keep the fuel receipt and record the store, pump, fuel grade, gallons, date, and time. Contact the store manager and Speedway Customer Care. Obtain professional diagnostic documentation if vehicle damage is claimed.

What is the Speedway Fleet Card support number?

Speedway Fleet Card support can be reached at 1-866-885-4965.

Is Speedway owned by 7-Eleven?

Yes. Speedway is part of 7-Eleven, but it continues to use the Speedway brand, Speedy Rewards program, website, and customer-care channels.

Where is Speedway headquartered?

Speedway’s official terms list 500 Speedway Drive, Enon, Ohio 45323, with corporate phone 1-937-864-3000.

Related Convenience Store Customer Service Pages

• 7-Eleven Customer Service
• RaceTrac Customer Service
• Circle K Customer Service
• Speedway Corporate Office Headquarters

Related Consumer Resources

• Identify an Unknown Speedway, Fuel, or Store Charge
• Check a Suspicious Reward, Gift Card, Text, or Email
• Read and Share Company Reviews
• Find Chat and Online Customer Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, common customer problems, complaint information, rewards guidance, and practical resolution steps.

Our goal is not simply to repeat a customer-service phone number. We help consumers determine whether to contact a store manager, Speedway Customer Care, Speedy Rewards support, Speedy Cash support, a fleet-card provider, or another appropriate organization.

Reviews may be moderated for spam, profanity, payment information, rewards credentials, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Speedway Experience

Have you contacted Speedway about a fuel charge, pump problem, Speedy Rewards account, missing points, gift card, app issue, car wash, incorrect price, food-quality concern, or store complaint?

Leave a rating and review below. Include the store location, service involved, support channel used, whether a case was opened, how long it took to receive assistance, and whether the problem was resolved.

Your experience may help another customer determine whether to contact the store manager, Speedway Customer Care, rewards support, Speedy Cash support, or a payment-card provider.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Speedway LLC, 7-Eleven, Inc., Seven & i Holdings Co., Ltd., WEX Bank, any Speedway location, or any Speedway franchise or operating company. Speedway does not provide customer support through this website. Contact Speedway or the applicable provider directly regarding fuel, purchases, rewards, cards, app accounts, fleet services, employees, or store operations.