RaceTrac Customer Service: Fuel Holds, Rewards, Receipts and Complaints

Eric Strand

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RaceTrac customers may need help with a temporary fuel-payment hold, incorrect or unfamiliar charge, missing receipt, RaceTrac Rewards account, gift card, mobile-app problem, food or beverage concern, or complaint about a particular store.

The correct support route depends on whether the problem involves an immediate store purchase, fuel transaction, bank authorization, Rewards account, gift card, fleet account, existing RaceTrac debit card, or unresolved corporate complaint.

Below are RaceTrac’s current customer-service contacts, issue-specific support options, complaint steps, corporate information, and customer-review status.

RaceTrac Customer Service Help by Issue

  • Problem with a store purchase: Start with the manager on duty and keep the receipt, product, packaging, store address, and purchase time.
  • Fuel-pump problem: Record the store, pump number, fuel grade, displayed price, gallons purchased, transaction amount, and any pump error.
  • Temporary fuel hold: Check whether the amount is pending or fully posted. RaceTrac states that a pump authorization can be as high as $99 depending on the financial institution.
  • Credit or debit dispute: Use the Credit/Debit Disputes topic on RaceTrac’s contact form and contact the card issuer promptly if a fully posted transaction is unauthorized.
  • Receipt request: Select Receipt Requests on the contact form and include the store, date, approximate time, amount, payment method, and pump number when applicable.
  • Rewards or app problem: Select Rewards or Mobile App on the contact form and retain the receipt, account phone number or email, and screenshots.
  • Gift-card problem: Keep the card and purchase receipt, then contact RaceTrac Guest Engagement or select RaceTrac Gift Card Inquiries on the contact form.
  • Food, beverage, or cleanliness complaint: Speak with the store manager and provide the exact store location, date, time, product, and photographs when appropriate.
  • Fleet-card question: Contact the separate RaceTrac fleet-card team rather than ordinary store customer service.
  • Unresolved store complaint: Request a case or reference number from Guest Engagement and ask for store, district, or corporate review.

How to Contact RaceTrac Customer Service

Important: RaceTrac’s general contact form is the preferred route for most customer concerns because it allows the company to route the complaint by topic and store location. RaceTrac does not prominently direct ordinary customer issues to a general public email address or live-chat service on its main contact page.

RaceTrac Contact Form Topics

RaceTrac’s contact form allows customers to choose among several issue categories:

  • ATM errors
  • Application status
  • Credit or debit disputes
  • Food and beverage concerns
  • General suggestions
  • Guest feedback
  • Pre-authorization holds
  • RaceTrac gift-card inquiries
  • Receipt requests
  • Store promotions
  • Vendor applications
  • RaceTrac Rewards
  • Mobile-app problems
  • Donation and partnership requests
  • Video-surveillance requests

Select the most specific topic available. A narrowly categorized request is generally easier to route than a broad general complaint.

How to Complain About a RaceTrac Store

Store-specific complaints may involve employee conduct, incorrect prices, cleanliness, restrooms, food preparation, beverage stations, product availability, fuel pumps, safety conditions, or a purchase that was not handled correctly.

Start With the Store Manager

For an immediate problem, ask for the manager on duty before leaving the location. The manager may be able to review the register, pump, posted promotion, receipt, product, or store condition while the details are still available.

A store manager may be able to address:

  • An incorrect shelf or register price
  • A promotion that did not apply
  • A defective, damaged, expired, or spoiled product
  • A duplicate-looking store transaction
  • A missing fuel or store receipt
  • A cleanliness or restroom concern
  • A food or beverage problem
  • An employee interaction
  • A closed service or unavailable advertised item

Information to Include in a Store Complaint

  • The complete RaceTrac store address
  • The store number shown on the receipt or location page
  • The date and approximate time
  • The register or pump number
  • The product, fuel grade, or service involved
  • The purchase or authorization amount
  • A factual description of what occurred
  • Whether a manager was contacted
  • The manager’s response
  • The resolution requested
  • Photographs, screenshots, or receipts when relevant

If the store does not resolve the issue, call 1-888-636-5589 or submit the official RaceTrac contact form. Ask for a case or reference number when one is available.

RaceTrac Fuel-Pump and Payment Problems

Fuel complaints may involve an incorrect pump price, card decline, pump that will not start, missing Rewards credit, receipt problem, incorrect fuel grade, duplicate-looking transaction, or temporary authorization amount larger than the final purchase.

Information to Record

  • The store address
  • The pump number
  • The date and approximate time
  • The advertised fuel price
  • The price displayed at the pump
  • The fuel grade selected
  • The number of gallons dispensed
  • The final purchase amount
  • The payment method
  • The receipt or attempted-receipt details
  • Any error shown on the pump

Contact the store manager while still at the location when practical. The manager may be able to inspect the pump and transaction before equipment logs or shift details become more difficult to identify.

RaceTrac Pre-Authorization Holds

When a credit card, debit card, or gift card is used at the pump, the financial institution may temporarily authorize an amount larger than the final fuel purchase. RaceTrac states that this authorization can be as high as $99, depending on the financial institution.

The hold is generally released after the bank receives the completed transaction, but the release may take several days under the bank’s policy. A pending authorization is not necessarily a second completed charge.

What to Do About a Fuel Hold

  1. Check whether the amount is marked pending or posted.
  2. Keep the fuel receipt.
  3. Record the store, pump, date, time, and final purchase amount.
  4. Contact the card issuer and ask when its authorization will be released.
  5. Use the Pre-Authorization Holds topic on RaceTrac’s contact form if the amount appears incorrect or does not clear.
  6. Contact RaceTrac and the card issuer again if the final posted amount does not match the purchase.

Prepaying inside may reduce some pump-authorization issues. However, RaceTrac states that unused prepaid funds can still take a couple of days to be released by the financial institution.

Incorrect, Duplicate, or Unfamiliar RaceTrac Charges

An unfamiliar RaceTrac transaction may be connected to fuel, an in-store purchase, a gift-card reload, another authorized card user, or a temporary authorization that appears separately from the completed purchase.

Before Disputing the Charge

  • Compare the date and amount with recent fuel and store receipts.
  • Ask authorized card users about RaceTrac purchases.
  • Check whether the transaction is pending or posted.
  • Look for a separate final amount that replaced a temporary authorization.
  • Review RaceTrac app, Rewards, or gift-card activity when applicable.
  • Contact the store if the location can be identified.
  • Use RaceTrac’s Credit/Debit Disputes contact topic.

If a fully posted transaction cannot be connected to an authorized purchase, notify the card issuer promptly. The bank or card issuer—not a public review website—handles card blocking, fraud investigations, replacement cards, and formal payment disputes.

For additional investigation steps, see what to do about an unrecognized bank or credit-card charge.

How to Request a RaceTrac Receipt

Use the Receipt Requests topic on RaceTrac’s contact form. Provide as much transaction information as possible:

  • Store address or store number
  • Purchase date
  • Approximate purchase time
  • Purchase amount
  • Fuel pump or register number
  • Fuel grade and gallons, when applicable
  • Payment method
  • Last four payment-card digits only, if RaceTrac requests them securely

A missing receipt may be easier to locate when the store, approximate time, transaction amount, and payment method are all provided.

RaceTrac Rewards and Mobile-App Support

RaceTrac Rewards problems may involve missing points, an offer that did not apply, account verification, an incorrect phone number, login problems, an app error, a suspended account, or a reward that could not be redeemed.

Before Contacting Rewards Support

  • Keep the purchase receipt.
  • Confirm that the correct phone number or Rewards account was used.
  • Update the RaceTrac mobile app.
  • Sign out and sign back in.
  • Use the password-reset option if necessary.
  • Check the offer’s expiration date and participating-item requirements.
  • Record the exact error message.
  • Take screenshots when helpful.

Submit the issue through the Rewards or Mobile App topic on RaceTrac’s contact form or call Guest Engagement at 1-888-636-5589.

Do RaceTrac Rewards Points Expire?

RaceTrac’s current Rewards Points Terms state that points earned by active members expire on a rolling 365-day schedule. Rewards and points are not transferable and have no cash value.

RaceTrac also reserves the right to modify or discontinue Rewards benefits, point requirements, offers, and account eligibility. Review the current RaceTrac Rewards Terms before relying on an older promotion or point rule.

RaceTrac Gift-Card Support

RaceTrac’s current terms state that its gift cards are accepted at participating RaceTrac locations, have no expiration date or management fee, and generally cannot be redeemed for cash. RaceTrac identifies Consumer Incentive Programs, Inc. as the gift-card issuer.

Gift cards used through the mobile app cannot be used for certain restricted purchases, including tobacco, alcohol, lottery products, prepaid cards, money orders, and financial services.

For a Gift-Card Problem

  • Keep the physical or digital card.
  • Keep the purchase and activation receipt.
  • Check the card balance through RaceTrac.
  • Record when and where the card was purchased.
  • Take screenshots of app or balance errors.
  • Select RaceTrac Gift Card Inquiries on the contact form.
  • Call Guest Engagement at 1-888-636-5589.

Gift-card warning: Do not publish a complete gift-card number, PIN, barcode, security code, or photograph in a public review. Anyone with those details may be able to use the remaining balance.

RaceTrac Returns, Refunds, and Product Complaints

RaceTrac does not prominently publish one universal online return-and-refund policy covering every fuel, food, beverage, gift-card, and convenience-store purchase. The local store manager is generally the best starting point for a recent in-store purchase.

For a refund or replacement review:

  • Keep the receipt.
  • Retain the item and packaging when safe and appropriate.
  • Do not continue consuming food that appears spoiled or contaminated.
  • Photograph the product, expiration date, shelf label, or register price when helpful.
  • Speak with the store manager promptly.
  • Explain the specific resolution requested.
  • Submit Guest Feedback or Food & Beverage feedback if the store does not resolve the matter.

A refund is not automatically guaranteed. The available resolution may depend on the product, store circumstances, payment method, documentation, and applicable law.

RaceTrac Food-Safety and Product-Recall Concerns

If a prepared or packaged food product appears spoiled, contaminated, improperly stored, incorrectly labeled, or associated with a recall notice, stop consuming it and contact the store manager and RaceTrac promptly.

When appropriate, retain:

  • The receipt
  • The product packaging
  • The UPC, lot, batch, or date code
  • The expiration or best-by date
  • The RaceTrac store and purchase time
  • Photographs of the product and label

Follow the instructions in the manufacturer’s or government agency’s official recall notice. Seek appropriate medical assistance when symptoms, an allergic reaction, or a suspected food-safety exposure warrants it.

CustomerServiceNumbers.com cannot determine whether a product caused an illness and does not provide medical advice.

RaceTrac ATM Problems

RaceTrac states that all of its locations have an ATM. Fees and participating surcharge-free networks can vary by region and financial institution.

  • ATM retained a card: Contact the financial institution that issued the card.
  • ATM did not dispense cash: Contact the bank or financial institution promptly.
  • Missing ATM receipt: Contact the financial institution that processed the transaction.
  • Incorrect or unfamiliar ATM transaction: Notify the financial institution and select ATM Errors on RaceTrac’s contact form when store assistance is also needed.

Do not post a complete card number, PIN, bank-account number, or ATM receipt containing sensitive information in a public comment.

RaceTrac Debit Card Support

RaceTrac’s current FAQ states that new RaceTrac debit cards are not available while the program is being enhanced. Customers who already have a RaceTrac debit account should contact Zipline at 1-877-403-2222 or use the Zipline member portal.

Zipline support is separate from ordinary RaceTrac Guest Engagement. Contact Zipline for an existing debit-card account, lost card, damaged magnetic stripe, account access, Secure ID, or related payment-account support.

RaceTrac Fleet Fuel Card Support

Business fleet-card accounts are handled separately from ordinary RaceTrac store and Guest Engagement questions.

Use the fleet-card department for:

  • Business account applications
  • Fleet-card billing
  • Driver cards
  • Lost or stolen fleet cards
  • Purchase controls
  • Rebates
  • Statements
  • Unauthorized fleet transactions

Guest Engagement or a local store may not have access to a separately administered business fleet-card account.

RaceTrac Store Hours and Local Phone Numbers

Most RaceTrac locations are open 24 hours for fuel and in-store purchases, but services and hours can vary by location. Temporary closures may occur because of weather, maintenance, staffing, construction, emergencies, or local requirements.

Use the official RaceTrac store locator to confirm:

  • The correct store address
  • The local phone number
  • Current fuel prices
  • Fuel grades
  • Diesel availability
  • Food and beverage options
  • EV charging
  • Truck or travel-center services
  • Online ordering
  • ATM and other amenities

How to Escalate an Unresolved RaceTrac Complaint

  1. Start with the store manager. This is usually the fastest option for an in-store purchase, price, employee, cleanliness, food, restroom, or pump problem.
  2. Keep your documentation. Save the receipt, store number, pump number, photos, screenshots, authorization records, and product packaging.
  3. Use the official contact form. Select the topic that best matches the issue.
  4. Call Guest Engagement. Contact 1-888-636-5589 during the published support hours.
  5. Request a case number. Save the confirmation email and later responses.
  6. State the requested resolution. Ask for a receipt, corrected charge, Rewards review, refund review, replacement, store follow-up, or written response.
  7. Ask for higher-level review. Request district, regional, or corporate review if the first response does not address the documented issue.
  8. Keep follow-ups connected. Reference the same case instead of submitting several unrelated complaints.
  9. Contact the correct outside organization when necessary. Depending on the problem, this may be the card issuer, ATM provider, fleet-card provider, health department, weights-and-measures office, consumer-protection agency, or another regulator.

RaceTrac Corporate Office and Headquarters

The corporate office is not a replacement for the local store, Guest Engagement, bank, fleet-card provider, or debit-card administrator. Start with the department that can access the transaction or account, then use the corporate office for an unresolved escalation.

About RaceTrac

RaceTrac is a third-generation, family-owned fuel and convenience retailer headquartered in Atlanta, Georgia. The RaceTrac family of operations includes RaceTrac stores as well as the RaceWay, Energy Dispatch, and Gulf divisions.

RaceTrac stores sell fuel, prepared food, coffee, frozen beverages, snacks, convenience products, gift cards, and other merchandise. Services vary by location and may include diesel, ethanol-free fuel, E85, EV charging, truck parking, high-flow diesel lanes, online ordering, ATMs, and RaceTrac Rewards.

RaceTrac Customer Service Reviews and Complaints

RaceTrac currently has 0 customer reviews on this CustomerServiceNumbers.com listing and therefore does not yet have a meaningful customer rating or established review themes.

As reviews are submitted, feedback may help readers understand customer experiences involving:

  • Fuel-pump assistance
  • Temporary payment holds
  • Incorrect or duplicate charges
  • Receipt requests
  • RaceTrac Rewards points and offers
  • Gift cards
  • Mobile-app support
  • Food and beverage complaints
  • Store cleanliness
  • Employee or manager interactions
  • Response times and complaint resolution

These are topics customers may choose to review; they are not claims about existing RaceTrac reviews on this page.

Related Convenience Store Customer Service Pages

RaceTrac Frequently Asked Questions

What is the RaceTrac customer-service number?

RaceTrac Guest Engagement can be reached at 1-888-636-5589.

What are RaceTrac customer-service hours?

RaceTrac’s official contact page lists Guest Engagement hours as Monday through Friday from 8 a.m. to 6 p.m. EST.

Does RaceTrac have a customer-service email?

RaceTrac primarily directs ordinary customer issues through its official topic-based contact form. The form can route store feedback, card disputes, fuel holds, receipts, gift cards, Rewards, mobile-app problems, food concerns, and other requests.

Does RaceTrac offer live chat?

RaceTrac does not prominently publish a general customer-service live-chat option on its main contact page. Use the local store, Guest Engagement phone number, official contact form, or applicable account provider.

How do I complain about a RaceTrac store?

Start with the store manager. If the issue remains unresolved, call 1-888-636-5589 or use RaceTrac’s contact form. Include the exact store, date, time, transaction, manager contacted, and requested resolution.

Why is there a large pending RaceTrac fuel charge?

A financial institution may place a temporary authorization on a credit, debit, or gift card used at the pump. RaceTrac states that the authorization can be as high as $99 and may take several days to clear depending on the bank’s policy.

How do I request a RaceTrac receipt?

Select Receipt Requests on RaceTrac’s contact form. Include the store, date, approximate time, amount, payment method, and pump number when applicable.

How do I report missing RaceTrac Rewards points?

Keep the receipt and submit the problem through the Rewards topic on RaceTrac’s contact form or call Guest Engagement. Include the account phone number or email, store, transaction date, amount, and screenshots when relevant.

Do RaceTrac Rewards points expire?

RaceTrac’s current Rewards Points Terms state that points expire on a rolling 365-day schedule.

Do RaceTrac gift cards expire?

RaceTrac’s current terms state that its gift cards have no expiration date or management fee. Other restrictions apply, including restrictions on cash redemption and certain age-restricted or financial products.

What is the RaceTrac fleet-card number?

RaceTrac Fleet Fuel Card Support can be reached at 1-855-804-1457.

Where is RaceTrac headquarters?

RaceTrac’s Store Support Center is located at 200 Galleria Parkway SE, Suite 900, Atlanta, Georgia 30339.

Page Update Note

This RaceTrac customer-service page was reviewed and updated on July 21, 2026, to correct Guest Engagement hours and the corporate address and to add fuel-hold guidance, receipt requests, Rewards and gift-card support, payment-dispute steps, fleet contacts, store-complaint instructions, corporate escalation information, and the current CSN review status.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, common customer problems, complaint routes, account-support information, and practical resolution steps.

Our goal is not simply to repeat a phone number. We help consumers determine whether to contact a local RaceTrac store, Guest Engagement, the Rewards team, a gift-card issuer, Zipline, a fleet-card provider, a financial institution, or the RaceTrac corporate office.

Customer reviews may be moderated for spam, profanity, payment information, account credentials, personal information, and unrelated content while preserving the reviewer’s original meaning.

Share Your RaceTrac Experience

Have you contacted RaceTrac about a fuel transaction, temporary payment hold, receipt, Rewards account, gift card, app issue, food concern, incorrect price, store condition, employee interaction, or unresolved complaint?

Leave a rating and review below. Include the store location, issue involved, support route used, whether a case was opened, response time, requested resolution, and whether the problem was resolved.

Privacy warning: Do not post a complete payment-card number, bank-account number, PIN, gift-card number, barcode, Rewards password, authentication code, home address, driver’s-license information, private employee information, or an unredacted receipt containing sensitive details.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer website and is not affiliated with RaceTrac, Inc., RaceTrac Petroleum, RaceWay, Energy Dispatch, Gulf, Consumer Incentive Programs, Inc., Zipline, any RaceTrac fleet-card provider, any RaceTrac location, bank, card issuer, ATM provider, vendor, or related company.

RaceTrac does not provide customer support through this website. Contact RaceTrac, the applicable store, payment provider, financial institution, gift-card issuer, fleet-card provider, or other responsible organization directly regarding purchases, fuel, accounts, cards, payments, refunds, recalls, employees, or store operations.

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