Call 1-800-255-0711 for 7-Eleven customer service and Customer Relations. Representatives are available 24 hours a day, seven days a week for store complaints, pricing concerns, 7REWARDS problems, app questions, fuel issues, Wallet transactions, and other general customer concerns.

To find the phone number for a 7-Eleven near you, use the official Store Locator and search by street, city, state, or ZIP code. 7NOW delivery, gift cards, and 7Charge EV charging have separate support numbers listed below.

7-Eleven Customer Service Number and Contact Information

7-Eleven Customer Relations: 1-800-255-0711
Customer Relations Availability: 24 hours a day, 7 days a week

Customer Care Email: 7-11custrel@7-11.com
Online Customer Help: 7-Eleven Help Portal
Corporate Contact Page: Contact 7-Eleven
Find a Local Store and Phone Number: 7-Eleven Store Locator
7NOW Order Support: 1-855-711-7669
7-Eleven Gift-Card Support: 1-866-520-4842
7Charge EV Support: 1-844-711-2474
7Charge Email: support@7Charge.com
7REWARDS Information: 7REWARDS Help and FAQs
7-Eleven App: 7-Eleven App Information
Gift Cards and Financial Services: 7-Eleven Financial Services
Official Website: 7-Eleven.com

Important: Use 1-800-255-0711 for general 7-Eleven Customer Relations. A specific store, 7NOW, gift-card support, or 7Charge may be able to resolve its own issue more efficiently.

How to Reach a Live Person at 7-Eleven Customer Service

The 7-Eleven customer-service number for Customer Relations is 1-800-255-0711. 7-Eleven states that Customer Relations representatives are available 24 hours a day, seven days a week.

Follow the telephone prompts for the service or complaint involved. 7-Eleven does not publish one guaranteed shortcut for bypassing every automated prompt, and its menu can change.

Before calling, have:

The complete store address
The store number from the receipt
The date and approximate time
The register, pump, order, charger, or transaction involved
The receipt or order confirmation
The product or service involved
The name or role of the manager already contacted
A concise description of what happened
The resolution you are requesting

Ask for a case or reference number and record the date and time of the call.

Find a 7-Eleven Phone Number Near Me

Individual 7-Eleven stores have local telephone numbers. Use the official Store Locator to find the phone number for a 7-Eleven near you.

Find a Local 7-Eleven Store and Phone Number

You can search by:

Street address
City and state
ZIP code
Current device location

A local store page may provide:

Store telephone number
Street address
Current operating hours
Fuel availability
7NOW delivery
Mobile Checkout
7-Eleven Wallet acceptance
ATM, lottery, alcohol, EBT, money order, and other amenities

Not every 7-Eleven is open 24 hours. Call the location before traveling when store hours, fuel, food availability, a restroom, Wallet acceptance, or another service is important.

When to Call the Local Store

Contact the local store for:

Current store hours
Whether the store is temporarily closed
Lost and found
Product availability
A recent register or pump transaction
A return or refund request
Food prepared at that location
A missing in-store receipt
An immediate manager complaint

For an unresolved store problem, contact 7-Eleven Customer Relations after speaking with the store manager.

7-Eleven Corporate Office Phone Number and Address

Customer Relations and Complaints: 1-800-255-0711
Commonly Listed Corporate Office or Switchboard Number: 1-972-828-7011
Physical Headquarters: 3200 Hackberry Road, Irving, TX 75063
Customer Care Mailing Address: 7-Eleven, Inc., Attn: Customer Care, Box 711, Dallas, TX 75221-0711

Corporate Office Information: 7-Eleven Corporate Office and Headquarters

7-Eleven’s current consumer-contact pages direct customers to 1-800-255-0711 and the Help Portal rather than the corporate switchboard for ordinary complaints.

The Irving headquarters is not a 7-Eleven retail store, return counter, 7NOW order center, gift-card replacement desk, fuel-dispute counter, EV charging station, or walk-in complaint office.

Do not mail merchandise, food, gift cards, payment cards, original receipts, identification, or other irreplaceable documents to headquarters unless 7-Eleven provides written instructions.

7-Eleven Customer Service Help by Issue

In-store purchase: Start with the local store manager.
Employee, cleanliness, restroom, or store complaint: Contact the manager, then Customer Relations.
Incorrect register price: Keep the receipt and photograph the applicable shelf label or promotion.
Missing 7REWARDS points: Confirm that the receipt identifies a Member Transaction.

Duplicate rewards accounts: Attempt to merge the accounts or call Customer Relations.
7NOW delivery problem: Use the order history or call 1-855-711-7669.
Gift-card problem: Call 1-866-520-4842.
Wallet billing error: Review the Wallet history and call Customer Relations within the applicable deadline.

Fuel-pump or price concern: Record the store, pump, fuel grade, price, amount, and transaction status.
7Charge problem: Call 1-844-711-2474.
Unknown 7-Eleven or SEI charge: Review store, fuel, delivery, Wallet, gift-card, and charging activity before disputing it.

How to Report a 7-Eleven Store or Employee Complaint

Begin with the manager of the store where the incident occurred. Complaints involving cleanliness, employees, pricing, food preparation, store hours, restrooms, safety, product availability, or checkout service require the specific location.

Information to Include

Complete store address
Store number from the receipt
Date and approximate time
Register, pump, or department
Product or service involved
Factual description of what happened
Whether you spoke with a manager
The manager’s response
Photographs or receipts when appropriate
The resolution requested

If the manager does not resolve the matter:

Call 1-800-255-0711.
Email 7-11custrel@7-11.com or use the official Help Portal.
Provide the store location and documentation.
Ask for a Customer Relations case number.
Request that the complaint be routed to the store operator, franchisee, or appropriate field-management team.
Ask for the final response in writing.

Emergencies and External Reports

Call 911 for an immediate threat involving violence, fire, serious injury, robbery, impaired driving, or another emergency.

A serious food-safety issue may also be reported to the local health department. A suspected fuel-measurement violation may be reported to the applicable state weights-and-measures agency. An unauthorized payment-card transaction should be reported promptly to the card issuer.

Incorrect Prices, Discounts and Register Charges

A pricing complaint may involve a shelf label, app offer, 7REWARDS member price, fuel discount, advertised promotion, or amount shown at the register.

Confirm that the displayed price applies to the exact product size and variety.
Check whether 7REWARDS membership is required.
Confirm that the registered phone number or app barcode was entered.

Review purchase-quantity and expiration requirements.
Photograph the shelf label or promotional sign.
Keep the receipt.
Ask the manager to review the transaction.

If the store cannot resolve the discrepancy, send Customer Relations the store information, receipt, displayed offer, amount charged, and requested correction.

7REWARDS Missing Points and Account Problems

7REWARDS members currently earn ten points for every eligible dollar spent. Excluded items generally include fuel outside qualifying promotions, age-restricted products, lottery tickets, financial services, prepaid products, money orders, gift cards, phone cards, stamps, and other listed exclusions.

Confirm the Purchase Was Linked

After scanning the app or entering the registered telephone number, check the receipt. A linked transaction should generally state Member Transaction and display the last four digits of the member identification number.

Missing Points

Provide Customer Relations with:

The account email address or registered phone number
The store address or number
The transaction date and time
The receipt
The eligible purchase amount
The point balance before and after the purchase
A screenshot or photograph when requested

Points can take longer than 24 hours to appear. Current program terms require a rewards discrepancy to be reported within 60 days.

Do 7REWARDS Points Expire?

Registered points remain active when the customer earns or redeems points, earns punches, converts points into a reward, or completes another qualifying account-linked activity at least once every 90 days.

Points and punches can expire after 90 consecutive days without qualifying activity. Points on an unregistered card generally expire 60 days after they are earned unless the card or phone number is linked to an account.

Selected Rewards

Once points are converted into a selected reward, the selection generally cannot be reversed. The reward currently expires 30 days after conversion or earning.

Duplicate Accounts

Open the profile page and add the phone number associated with the second account. Follow the merge prompt when it appears. If the prompt does not appear, call 1-800-255-0711.

7NOW Delivery and Pickup Support

7NOW Customer Service: 1-855-711-7669
7NOW Help Center: 7NOW Help

7NOW complaints may involve missing products, incorrect products, substitutions, damaged items, late delivery, an order marked delivered but not received, duplicate payment, cancellation, driver conduct, or an age-restricted delivery.

Incorrect or Defective Item

Open the 7NOW or 7-Eleven app.
Locate the order in Past Orders.
Select the option matching the problem.
Submit the request.
Save the confirmation and ticket number.
Provide a photograph when required.

Current 7NOW terms generally require the request within seven days of the original order. The photograph must be received to verify a defective or incorrect product.

Order Not Delivered

Report a missing delivery to 7NOW within 24 hours of the expected delivery time. Keep the order number, delivery-status screenshot, messages, delivery photograph, and any evidence that the order did not arrive.

Approved refunds are credited to the original payment method. 7NOW refunds are not paid in cash and are not processed at the store.

Canceling an Order

Cancellation eligibility depends on whether a driver or outside merchant has accepted the order and whether payment has been processed. A canceled authorization may disappear from the account rather than appear as a separate refund.

7-Eleven Gift-Card Support

Call 1-866-520-4842 for 7-Eleven gift-card balances, billing errors, and other card assistance.

Before calling, keep:

The physical or digital card
The purchase receipt
The expected balance
The purchase location and date
The receipt from a declined transaction
The displayed error message

7-Eleven gift cards do not have activation, service, dormancy, or inactivity fees, and the prepaid balance does not expire.

Loaded value is generally nonrefundable and cannot be redeemed for cash except where required by law. Gift cards cannot be used to purchase lottery tickets, other gift cards, or money orders.

Report a gift-card billing error within 60 days. Lost or stolen cards and their remaining value generally cannot be replaced.

7-Eleven Wallet Billing and Account Problems

The Wallet allows customers to load prepaid funds and use them at participating stores and supported app services.

Wallet complaints may involve:

Funds not appearing after a load
Incorrect balance
Duplicate load
Automatic reload
Unauthorized access
Disabled Wallet
Payment failure

Loaded funds may take up to 24 hours to become available. Once value is loaded, the transaction generally cannot be reversed. Wallet funds do not expire and are not subject to inactivity fees.

Turn Off Automatic Reload

Open Wallet in the app, select Manage Wallet, and change the reload preference. A change can take up to 24 hours to become effective.

Report a Wallet Billing Error

Call 1-800-255-0711 within 60 days of the transaction. Review and save the Wallet transaction history before contacting support.

If the account may be compromised, change the password immediately and ask Customer Relations to place the Wallet on hold.

Fuel Price, Pump and Payment Complaints

Record:

Store address
Pump number
Date and time
Advertised fuel price
Price displayed at the pump
Fuel grade
Number of gallons
Final amount
Receipt
Whether 7REWARDS was entered
Error message

A fuel purchase can create a temporary card authorization before the final amount posts. Determine whether the transaction is pending or completed before reporting it as a duplicate charge.

Contact the store manager and Customer Relations when the final transaction is incorrect. Contact the card issuer promptly when the posted charge is unauthorized.

7REWARDS Fuel Discounts and Price Lock

Fuel discounts are available at participating locations and require an eligible 7REWARDS account with a verified phone number.

Fuel savings and promotional limits can vary. Current terms limit combined savings to the applicable program maximum and require eligible payment and participation.

When a discount does not apply:

Confirm the store participates.
Check the account and phone number.
Review the promotion dates.
Check fuel-grade and gallon limitations.
Save a screenshot.
Keep the receipt.
Contact Customer Relations within 60 days.

7Charge EV Charging Support

7Charge Support: 1-844-711-2474
Email: support@7Charge.com
Availability: 24 hours a day, 7 days a week
7Charge Information: 7Charge EV Charging

Have the station address, charger or port number, date, time, vehicle, connector, account email, amount charged, session duration, and error code ready.

Pricing can be based on energy, time, or both, depending on location and applicable law. An additional fee may apply when a vehicle remains connected after charging is complete.

Food Quality, Safety and Allergen Complaints

Stop eating food that appears spoiled, contaminated, undercooked, improperly handled, or likely to contain an unexpected allergen.

When safe and appropriate:

Keep the receipt.
Retain the packaging.
Photograph the food.
Record the freshness or expiration date.
Record the store and purchase time.
Contact the store manager.
Report the matter to Customer Relations.

Seek appropriate medical assistance for serious symptoms or an allergic reaction. A serious sanitation concern may also be reported to the local health department.

Closed Store or Incorrect Store Hours

Many 7-Eleven stores operate 24 hours, but not all locations do. Hours can change because of staffing, local rules, weather, maintenance, safety, or temporary closure.

Confirm that the listing is for the correct store.
Check the official Store Locator.
Look for a temporary notice at the entrance.
Record the date and time.
Call the store.
Report an inaccurate official listing to Customer Relations.

Unknown or Duplicate 7-Eleven Charges

An unfamiliar charge may involve:

An in-store purchase
A fuel transaction
A temporary fuel authorization
A Wallet load
A 7NOW order
A gift-card purchase
A 7Charge session
An authorized household member
An SEI merchant descriptor

Review recent receipts, app orders, Wallet history, fuel transactions, charging sessions, and authorized card users.

For more information about an SEI descriptor that may be connected to 7-Eleven, review the SEI charge explanation.

If a posted transaction remains unauthorized, contact the card issuer promptly. Do not publish complete payment information in a review.

How to Escalate an Unresolved 7-Eleven Complaint

Start with the store manager for an in-store issue.
Use the dedicated route for 7NOW, gift cards, Wallet, or 7Charge.
Keep the receipt, store number, order number, date, and evidence.

State the resolution requested.
Call 1-800-255-0711 or use the Help Portal.
Ask for a case number.
Request referral to the store operator, franchisee, or field-management team.
Keep later messages connected to the original case.
Request the final decision in writing.
Use an appropriate regulator, health department, card issuer, or law-enforcement agency when the issue falls within its authority.

About 7-Eleven, Ownership and Leadership

U.S. Operating Company: 7-Eleven, Inc.
Global Parent: Seven & i Holdings Co., Ltd.
Current President and Interim Co-CEO: Stan Reynolds
Current Executive Vice President, Chief Operating Officer and Interim Co-CEO: Doug Rosencrans

Incoming Chief Executive Officer: Mauricio Leyva, effective August 1, 2026
Other U.S. Brands Operated or Franchised by 7-Eleven, Inc.: Speedway, Stripes, Laredo Taco Company, and Raise the Roost Chicken & Biscuits
Physical Headquarters: 3200 Hackberry Road, Irving, TX 75063
Customer Care: 1-800-255-0711
Commonly Listed Corporate Office Number: 1-972-828-7011

Some stores are operated by franchisees. A franchisee may control local staffing, management, and certain store decisions, while 7-Eleven Customer Relations can record the complaint and route it to the responsible operating team.

Related Convenience Store Customer Service Pages

7-Eleven Customer Service FAQs

What is the 7-Eleven customer-service number?

Call 7-Eleven Customer Relations at 1-800-255-0711. Representatives are available 24 hours a day, seven days a week.

What is the 7-11 customer-service number?

The 7-11 or 7-Eleven customer-service number is 1-800-255-0711.

What is the 711 customer-service number?

People searching for 711 customer service generally mean 7-Eleven. Call 1-800-255-0711.

How do I speak to a live person at 7-Eleven?

Call 1-800-255-0711 and follow the Customer Relations prompts for the issue involved. Representatives are available 24/7.

Does 7-Eleven have a customer-service email?

Current program terms publish 7-11custrel@7-11.com. Customers can also use the official Help Portal.

How do I find the phone number for a 7-Eleven near me?

Use the official Store Locator and enter a street, city, state, or ZIP code. Individual location pages provide the local phone number and operating hours.

What is the 7-Eleven corporate number?

1-972-828-7011 is commonly listed as the Irving corporate-office or switchboard number. Customer complaints should normally be submitted through 1-800-255-0711.

What is the 7-Eleven corporate number for complaints?

Use Customer Relations at 1-800-255-0711 rather than beginning with the corporate switchboard.

How do I report a 7-Eleven store?

Speak with the store manager, then call Customer Relations or use the Help Portal. Include the store address, date, time, receipt, factual complaint, and requested resolution.

How do I contact 7NOW support?

Call 1-855-711-7669 or report the issue through the order history.

How long do I have to report an incorrect 7NOW item?

Current terms generally require the request within seven days of the order and require a photograph of the defective or incorrect item.

How long do I have to report a missing 7NOW delivery?

Report it within 24 hours of the expected delivery time.

How do I report missing 7REWARDS points?

Keep the receipt and confirm that it identifies a Member Transaction. Contact Customer Relations within 60 days with the account and purchase information.

Do 7REWARDS points expire?

Points can expire after 90 days without qualifying account activity. Points on an unregistered card generally expire after 60 days.

What is the 7-Eleven gift-card number?

Call 1-866-520-4842.

Do 7-Eleven gift cards expire?

No. Current terms state that the prepaid value does not expire and has no dormancy or inactivity fee.

Can 7-Eleven replace a lost gift card?

Generally no. Current terms state that lost or stolen cards and their value cannot be replaced.

What is the 7Charge support number?

Call 1-844-711-2474 or email support@7Charge.com.

Where is 7-Eleven headquartered?

7-Eleven, Inc. is headquartered at 3200 Hackberry Road in Irving, Texas 75063.

Who currently leads 7-Eleven?

As of July 29, 2026, Stan Reynolds and Doug Rosencrans are serving as interim co-CEOs. Mauricio Leyva has been appointed CEO effective August 1, 2026.

Who owns 7-Eleven?

7-Eleven, Inc. is part of Seven & i Holdings Co., Ltd.

7-Eleven Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published 7-Eleven reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Customers may leave firsthand reviews involving a store, manager, employee, price, refund, 7REWARDS account, 7NOW order, gift card, Wallet transaction, fuel purchase, 7Charge session, food concern, store hours, Customer Relations, or corporate complaint escalation.

Clearly identify whether the experience involved 7-Eleven, a franchisee, 7NOW, a delivery contractor, 7Charge, a product manufacturer, a fuel supplier, a gift-card issuer, a payment-card company, Speedway, Stripes, or another organization.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share genuine customer experiences since 2004.

This page distinguishes a local 7-Eleven store from Customer Relations, the corporate office, 7REWARDS, 7NOW, gift-card support, Wallet support, 7Charge, franchisees, delivery contractors, payment providers, and government agencies.

CustomerServiceNumbers.com is independent and is not owned by or affiliated with 7-Eleven or Seven & i Holdings.

Share Your 7-Eleven Experience

Have you contacted 7-Eleven about a store complaint, employee interaction, incorrect price, fuel charge, 7REWARDS account, 7NOW delivery, gift card, Wallet balance, food-quality issue, local store phone, or EV charging session? Share your firsthand experience below.

Include the store city and state, approximate date, service involved, support route used, whether a case was opened, response time, requested resolution, and final outcome.

Do not post a complete receipt, payment-card number, gift-card number or PIN, Wallet transaction number, 7REWARDS credentials, verification code, 7NOW order number, delivery address, home address, driver’s-license information, private telephone number, email address, employee schedule, or unredacted documents.

A public review does not replace an urgent call, formal Customer Relations complaint, gift-card error report, 7NOW refund request, Wallet billing claim, card dispute, health-department report, or police report.

Page Update Note

This 7-Eleven customer-service page was updated on July 29, 2026, to improve coverage of the 7-Eleven, 7-11, 7/11, and 711 customer-service number; live-person support; local store phone-number searches; the corporate-office number; corporate complaints; and reporting a store. The update also adds the official Customer Care email and mailing address, preserves verified 7NOW, gift-card, 7REWARDS, Wallet, fuel, and 7Charge guidance, updates ownership and the July-August 2026 leadership transition, removes generic sister-site homepage links, adds an exact SEI charge resource, and accurately states that the live page has a 0/5 rating based on zero reviews.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with 7-Eleven, Inc., Seven & i Holdings Co., Ltd., Speedway, Stripes, a 7-Eleven franchisee, 7NOW, a delivery contractor, 7Charge, a fuel supplier, gift-card issuer, product manufacturer, payment processor, manager, employee, regulator, or government agency.

Phone numbers, email addresses, store locations, hours, executives, complaint procedures, loyalty terms, refund deadlines, fuel promotions, gift-card rules, Wallet terms, delivery policies, charging prices, and corporate relationships can change. Verify important information through 7-Eleven, the applicable store, current receipt, app, service terms, Help Portal, or responsible outside provider.

CustomerServiceNumbers.com cannot issue a refund, restore points, locate a store product, replace a gift card, cancel an order, correct a Wallet balance, reverse a fuel charge, operate an EV charger, investigate an employee, close a store, decide a food-safety claim, or resolve a legal dispute. Contact 7-Eleven, the store, delivery service, card issuer, health department, regulator, law-enforcement agency, attorney, emergency service, or another responsible organization directly.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

7-Eleven Customer Service Number, Local Store Phone and Complaints