Quick answer: For Alo Yoga merchandise orders, call 1-855-793-3100. This guide covers retail orders, deliveries, eligible returns and refunds. Streaming or fitness-subscription questions need the support route for that separate service.
Alo Yoga sells clothing and accessories through aloyoga.com, operated by ALO, LLC. Start with the contact channel that matches your purchase, and keep the order confirmation handy.
How to Contact Alo Yoga
- Retail customer service: 1-855-793-3100.
- Email: support@aloyoga.com. You can send an email anytime; that does not guarantee an immediate response.
- Phone and chat hours: Monday–Friday, 6:00 a.m.–6:30 p.m. Pacific; Saturday–Sunday, 8:00 a.m.–4:30 p.m. Pacific, as listed in Alo’s shopping help area.
- Online help: Use Alo’s official FAQ/contact page and the chat option on its website when available.
Give support your order number, the email used at checkout and a short description of the problem. Ask for a case number or written confirmation so you can refer to the same request later.
Missing or Delayed Orders
Check your confirmation email, shipping address, tracking history and whether the order was split into separate shipments. If tracking says delivered but the package is missing, record the delivery date and any carrier photo or delivery-location details before contacting Alo.
For a missing delivery, wrong item or damaged product, describe that issue directly to retail support. Include clear photos where relevant and explain whether you are requesting an investigation, replacement or refund review. A replacement or refund depends on the individual case; starting a standard preference return may not address a missing package.
Returns and Refund Status
Alo’s refund policy describes eligible unused merchandise with tags and proof of purchase within 30 days of purchase. Check the actual item terms: Final Sale items are excluded from returns and exchanges, while Exchange Only items have different limits and are not ordinary refundable purchases.
Start through the official returns portal and read the current return instructions. Online versus store purchases and U.S. versus international orders have separate conditions. Use your order number and email privately in the official portal.
A return request, a package received by the retailer, an approved refund and money appearing on a bank statement are different stages. Keep the return tracking receipt. When following up, ask which stage the return has reached and, if a refund was issued, its date and payment destination. Do not treat a portal request as proof that a refund has been approved.
Order Changes and Cancellation Requests
Contact retail support promptly if you need to cancel, correct an address or change an item. State the exact change and ask whether the order can still be altered. Keep any confirmation; submitting a request alone does not establish that an order was changed or canceled.
Alo Yoga Versus Alo Wellness Club
Alo’s Terms of Use distinguish its retail business from ALO Wellness Club. If your question concerns an Alo Moves or Wellness Club subscription, check that service’s account, receipt and support instructions. The retail phone number on this page is verified for merchandise support; do not assume it handles a separate streaming subscription.
Unresolved Support Requests
Reply with the existing case reference, a concise timeline and the outcome you are seeking. Include the order date, tracking or return evidence, and the last response received. If a stated follow-up date has passed, ask for a status update and the next step. CSN cannot access orders, approve refunds or escalate a private account.
Reviews and Frequently Asked Questions
Read customer reviews or share your own experience. Explain the issue, contact method and eventual outcome. Leave out order numbers, addresses, account credentials and payment details.
What is Alo Yoga’s customer service number?
For retail merchandise support, call 1-855-793-3100 during the Pacific-time hours listed above, or email support@aloyoga.com.
Does the return window start when my package arrives?
The current policy states 30 days from purchase, subject to eligibility and item exceptions. Check the linked policy and your order terms before starting a return.
Can Alo cancel my order or guarantee a refund?
Ask retail support to review your specific order. A cancellation request or return initiation is not a guarantee of cancellation or refund approval.
Official contact and policy sources checked October 27, 2026. Next editorial review: November 3, 2026. That is a CSN review target, not a customer claim deadline. CSN is an independent consumer-information site and is not Alo Yoga.