BET Customer Service, Paramount+ Streaming and TV Help

BET customer service depends on whether the issue involves the BET television network, BET.com, a cable or streaming-TV provider, the discontinued BET+ service, or BET programming now available through Paramount+. BET does not currently publish a verified general customer-service phone number, but it provides an online feedback form for network and website comments.

Brand clarification: This page concerns BET, also known as Black Entertainment Television. BET and BET+ are entertainment brands and are not sportsbooks, casinos, gambling operators, or betting platforms.

How to Contact BET Customer Service

BET does not currently publish a dedicated telephone number for routine viewer support, BET.com problems, programming feedback, or network complaints. The primary direct contact route is BET’s official online feedback form.

Use the BET Contact Us page for comments, suggestions, and feedback involving BET or BET.com. BET notes that it reads comments but may not respond to every message.

Before submitting feedback, gather:

• The program, episode, article, or video involved
• The date and time the problem occurred
• The device, browser, or BET app being used
• The cable, satellite, or streaming-TV provider
• The exact error message or code
• Screenshots showing the problem
• The specific response or correction being requested

For postal correspondence, BET lists:

BET Networks
1515 Broadway
New York, NY 10036

BET Television Channel and TV-Provider Help

If BET is missing from a cable, satellite, or live-TV streaming package, contact the company that provides the television subscription. BET cannot directly change a customer’s channel lineup, restore a disconnected TV account, correct a provider bill, or reset the provider’s login credentials.

Contact the TV provider for:

• BET channel availability
• Channel-package changes
• TV-provider username or password problems
• Activation and authentication errors
• Missing live channels
• DVR recordings
• Black screens, pixelation, or signal problems
• Parental controls
• Provider billing and cancellation

Before changing a TV package primarily to watch BET, confirm that BET is included in the current channel lineup for the service address.

BET.com and BET App Help

The BET app is available on supported mobile and television platforms. Access to some videos or live programming may require authentication through a participating television provider or another qualifying service.

If BET.com or the BET app is not working:

1. Close and reopen the app or browser.
2. Restart the television, phone, tablet, or streaming device.
3. Confirm that the internet connection works with other services.
4. Update the BET app and device software.
5. Sign out and sign back in.
6. Verify the TV-provider credentials directly with the provider.
7. Clear the browser cache or app cache when supported.
8. Disable a VPN, proxy, ad blocker, or privacy extension temporarily.
9. Try another supported browser, device, or internet connection.
10. Record the exact error message before contacting support.

Deleting and reinstalling an app can remove saved settings and require a new login. Confirm that the correct credentials are available first.

What Happened to BET+?

BET+ was a standalone paid streaming service featuring BET originals, Tyler Perry programming, movies, comedies, dramas, and other entertainment. The standalone BET+ service was discontinued in June 2026.

More than 1,000 hours of BET+ programming moved to Paramount+, subject to licensing and availability. BET and former BET+ titles can now be found through the BET collection on Paramount+ or by searching Paramount+ for an individual title.

The BET television network, BET.com, BET Digital, and BET Studios continue to operate. The closure primarily affected the separate BET+ subscription service and apps.

Did a BET+ Subscription Transfer to Paramount+?

No. Paramount+ states that BET+ subscriptions did not automatically transfer to Paramount+. Former BET+ subscribers who want continued access to the migrated programming need to establish a Paramount+ subscription.

Do not assume that an old BET+ email address and password automatically created a paid Paramount+ account. Check Paramount+ separately and review any transition or promotional messages sent to the former BET+ account email.

Is the BET+ App Still Available?

The standalone BET+ streaming service is no longer available. Old BET+ app installations, bookmarks, or device channels may display a closure message or redirect viewers to Paramount+.

Deleting an old BET+ app does not cancel an unrelated Paramount+ subscription. Review each subscription through the company that bills it.

Former BET+ Charges and Billing Problems

If a BET+ charge appears after the service’s closure, first identify the exact statement description, transaction date, amount, and billing provider. The charge could involve an earlier billing period, a delayed transaction, a subscription sold through another company, or a separate Paramount+ account.

Former BET+ subscriptions may have been billed directly or through:

• Apple App Store
• Google Play
• Amazon or Fire TV
• Roku
• A cable or internet provider
• A live-TV streaming service
• Another third-party subscription platform

Steps to Investigate a BET+ Charge

1. Record the complete bank-statement description, amount, and date.
2. Search email accounts for BET+, Paramount+, app-store, Roku, Amazon, or provider receipts.
3. Check subscription settings on every device and billing platform used.
4. Confirm whether a household member created a Paramount+ subscription.
5. Review both former BET+ and current Paramount+ account emails.
6. Contact the company identified as the billing provider.
7. Save cancellation emails and screenshots of the subscription status.
8. Contact the card issuer promptly if the transaction is unauthorized.

Do not dispute a charge solely because the BET+ app disappeared. First determine whether the transaction belongs to a prior BET+ period, a third-party subscription, or a separate Paramount+ plan.

Paramount+ Support for BET Programming

Paramount+ is now the streaming home for former BET+ programming. Call Paramount+ customer service at 1-888-274-5343 or use the Paramount+ contact page for:

• Paramount+ account access
• BET programs missing from Paramount+
• Subscription billing
• Cancellation
• Unexpected charges
• Plan or payment changes
• Streaming errors
• Device activation
• Profiles and account security
• Questions about the BET+ transition

Have the Paramount+ account email, subscriber name, billing provider, transaction information, device model, error code, and last four digits of the payment method available. Do not send a password or complete card number.

How to Cancel Paramount+

The correct cancellation process depends on who bills the subscription.

Subscription Purchased Directly from Paramount+

1. Sign in to the Paramount+ account through a web browser.
2. Open the Account page.
3. Locate the subscription or billing section.
4. Select the cancellation option.
5. Complete every confirmation screen.
6. Save the confirmation email and a screenshot of the account status.

Subscription Purchased Through Another Company

If Apple, Google Play, Amazon, Roku, a cable company, or another service controls the billing, cancel through that company’s subscription settings. Paramount+ may not be able to cancel or refund a subscription billed by a third party.

Deleting the Paramount+ app, signing out, removing a profile, or stopping use of the service does not cancel a paid subscription.

Unauthorized BET or Paramount+ Charges

An unfamiliar streaming charge may involve:

• An old or forgotten account
• A second account using another email address
• A household member’s subscription
• A free trial converting to a paid plan
• A third-party app-store subscription
• A promotion that expired
• A subscription restarted on a connected device
• Unauthorized use of the payment method

If unauthorized access is suspected:

1. Change the Paramount+ password.
2. Secure the associated email account.
3. Review profiles, activated devices, and subscription details.
4. Remove unfamiliar devices when possible.
5. Contact Paramount+ or the billing provider.
6. Contact the bank or card issuer if the transaction is unauthorized.

BET Programming, Articles and Content Feedback

Use BET’s online feedback form for comments concerning programming, articles, videos, website content, or general network suggestions. Include the program or page title and a direct URL when possible.

BET states that it cannot accept unsolicited show ideas or creative content through its general contact process. BET also says it cannot forward fan mail to performers or program talent.

Do not submit scripts, treatments, music, show proposals, copyrighted material, or confidential creative work through a general customer-service form.

BET Auditions, Casting and Employment

Customer service cannot guarantee an audition, acting role, music placement, writing assignment, interview, or appearance on a BET program. Verify casting calls through BET, Paramount, the production company, or a recognized casting organization.

Legitimate employers and casting professionals should not require payment by gift card, cryptocurrency, wire transfer, or cash-app transfer to secure a job or audition.

For corporate employment opportunities, use Paramount Careers. Do not send Social Security numbers, banking information, identity documents, or employment records through public comments.

BET Closed Captioning and Accessibility Complaints

BET provides a separate contact for qualifying complaints involving closed captioning of internet-delivered video programming:

• Closed-Captioning Phone: 1-212-846-6006
• Closed-Captioning Email: closedcaption@viacom.com
• Mailing Address: Paramount, 1515 Broadway, New York, NY 10036

This contact is only for covered closed-captioning and accessibility complaints. BET expressly states that unrelated technical assistance, customer service, email-abuse, and routine programming questions should not be sent to this accessibility contact.

A captioning complaint should identify the program, episode, platform, device, date, approximate time, and nature of the caption problem.

BET and Paramount Privacy Requests

BET and Paramount privacy information, cookie controls, and data-request options are available through the Paramount Privacy Center.

Use the privacy process for access, deletion, correction, or other rights involving personal information. Routine streaming, billing, programming, and TV-provider problems should be directed to the applicable customer-service route instead.

How to Escalate a BET or Paramount+ Complaint

1. Identify the responsible company. Determine whether the issue belongs to BET, Paramount+, a TV provider, an app store, or another billing platform.
2. Use the correct contact route. Submit BET programming feedback through BET.com or contact Paramount+ for current streaming and billing problems.
3. Save documentation. Keep billing receipts, cancellation confirmations, screenshots, error codes, chat transcripts, and case numbers.
4. Request further review. Ask for billing, account-security, technical, accessibility, or supervisory review based on the issue.
5. Contact the billing provider. Apple, Google, Roku, Amazon, cable companies, and other third parties may control cancellations and refunds.
6. Contact the payment issuer when appropriate. This may be necessary for an unresolved unauthorized charge.
7. State the desired resolution. Specify whether you want account access, cancellation, a billing review, removal of an unauthorized subscription, technical correction, or written response.

Related Streaming Customer Service Pages

• Paramount+ Customer Service
• Hulu Customer Service

Frequently Asked Questions About BET Customer Service

What is BET’s customer service phone number?

BET does not currently publish a verified general customer-service number for network feedback or BET.com problems. Use BET’s official online contact form.

What is the Paramount+ customer service number?

Paramount+ customer service can be reached at 1-888-274-5343.

Is BET+ still available?

No. The standalone BET+ streaming service was discontinued in June 2026. Former BET+ programming moved to the BET collection on Paramount+, subject to availability and licensing.

Did my BET+ subscription automatically become Paramount+?

No. Paramount+ states that BET+ subscriptions did not automatically transfer. A separate Paramount+ subscription is required to watch former BET+ programming on Paramount+.

Where can I watch BET+ shows now?

Former BET+ programming is available through the BET collection on Paramount+. Search for the individual program if it does not appear on the collection page.

Why am I still seeing a BET+ charge?

Check the date, statement description, and billing provider. The transaction may involve an earlier period, a delayed charge, a third-party subscription, or another streaming account. Contact the company controlling the billing and the card issuer if the charge is unauthorized.

Who handles BET channel problems?

Your cable, satellite, or live-TV streaming provider handles channel packages, provider login credentials, signal problems, DVR access, and provider billing.

How do I complain about BET programming?

Use the official BET.com contact form and include the program, episode, date, direct URL, and a clear explanation of the concern.

Can BET customer service forward fan mail or accept my show idea?

No. BET says it cannot forward fan mail to talent and does not accept unsolicited creative ideas or content through its general contact process.

Is BET a betting or gambling company?

No. BET stands for Black Entertainment Television. It is an entertainment network and is unrelated to sportsbooks, online casinos, or gambling accounts.

Is CustomerServiceNumbers.com affiliated with BET or Paramount+?

No. CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with BET, Paramount+, CBS Interactive, Paramount Skydance, or any television provider.

Page Update Note

Updated August 5, 2026: This page was restored to explain the June 2026 closure of BET+, the move of BET+ programming to Paramount+, the fact that subscriptions did not automatically transfer, current Paramount+ support, BET television and website feedback, TV-provider assistance, billing and cancellation steps, closed-captioning contacts, and fake-support warnings.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information, complaint resources, and company support routes since 2004. CSN distinguishes among BET network feedback, TV-provider support, former BET+ subscriptions, current Paramount+ accounts, third-party billing, and accessibility complaints so readers can use the appropriate contact route.

Share Your BET Customer Service Experience

Have you contacted BET, Paramount+, a TV provider, or a former BET+ billing provider? Share the contact method you used, the type of issue, how long assistance took, and whether the problem was resolved.

Do not post passwords, verification codes, complete card numbers, account email addresses, billing addresses, private employment information, scripts, medical information, or legal documents. This review section is for BET entertainment and streaming experiences, not gambling or sportsbook complaints.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with BET, BET Networks, Black Entertainment Television LLC, Paramount+, CBS Interactive Inc., Paramount Skydance Corporation, any television provider, app store, production company, performer, casting organization, or billing platform. This page is provided for informational and consumer-review purposes. Services, programming, subscription terms, phone numbers, support routes, and content availability may change. Verify important information directly with BET, Paramount+, or the company controlling the television or streaming subscription.

Last reviewed: August 5, 2026.