CenterPoint Energy provides natural gas service in parts of Indiana, Minnesota, Ohio and Texas, along with electric delivery service in the Houston area and electric service in southwestern Indiana. The correct customer service, outage or emergency number depends on the customer’s location and type of service.
Gas leak or downed power line: Leave an area where natural gas may be leaking and call 911 and CenterPoint from a safe location. Do not use a phone, light switch, vehicle or anything that could create a spark while near the suspected leak. Stay at least 35 feet away from a downed power line and anything it may be touching.
Select the correct service area: CenterPoint publishes different numbers for Houston electric delivery, Houston natural gas, other Texas gas regions, Indiana, Minnesota and Ohio. Check the service address and utility name shown on the bill before calling.
Louisiana and Mississippi update: CenterPoint sold its natural gas utilities in Louisiana and Mississippi to Delta Utilities on April 1, 2025. Former CenterPoint customers in those states should use the current contact information printed on their Delta Utilities bill. See the official service-transition announcement.
CenterPoint Energy Phone Numbers by Location
| Service area | Reason for calling | Phone number |
|---|---|---|
| Houston electric delivery | Customer service, power outage or downed line | 713-207-2222 800-332-7143 |
| Houston natural gas | Customer service | 713-659-2111 800-752-8036 |
| Houston natural gas | Suspected gas leak | 713-659-2111 888-876-5786 |
| Indiana | Customer service, gas leak or electric outage | 800-227-1376 |
| Minnesota residential | Customer service | 612-372-4727 800-245-2377 |
| Minnesota commercial | Business customer service | 612-321-4939 |
| Minnesota | Suspected gas leak | 612-372-5050 800-296-9815 |
| Minnesota | Home Service Plus | 877-477-1664 612-342-4610 |
| Ohio | Customer service or suspected gas leak | 800-227-1376 |
| Beaumont, Texas | Natural gas customer service | 800-376-9663 |
| East Texas | Natural gas customer service | 800-259-5544 |
| South Texas | Natural gas customer service | 800-427-7142 |
| Texas outside Houston | Suspected gas leak | 888-876-5786 |
CenterPoint lists general customer service hours as 7 a.m.–7 p.m. Monday through Friday, excluding holidays. Emergency reporting and account self-service options may remain available outside those hours. Confirm any recently changed number through the official CenterPoint contact directory.
Houston Electricity: CenterPoint or the Retail Provider?
CenterPoint delivers electricity in the Houston area but does not sell the electricity plan. The company that sends the customer’s electric bill is normally the retail electric provider. This distinction determines which company should handle the problem.
| Issue | Company to contact |
|---|---|
| Power outage, downed line, damaged pole, meter equipment or streetlight | CenterPoint Energy |
| Electricity plan, energy rate, bill balance, payment, deposit or nonpayment disconnection | The retail electric provider named on the bill |
| CenterPoint delivery charge appearing on a retail-provider bill | Begin with the retail provider; ask which portion requires CenterPoint review |
| Houston natural gas bill or gas service | CenterPoint natural gas customer service |
Report a CenterPoint Power Outage
- Check the home’s breakers or fuses without approaching damaged or wet electrical equipment.
- Determine whether nearby properties and streetlights are also without power.
- Visit the CenterPoint outage reporting page to report the problem or open the outage tracker.
- Houston customers can also call 713-207-2222 or 800-332-7143. Indiana customers can call 800-227-1376.
- Save the outage confirmation and check the tracker for restoration updates.
Estimated restoration times can change after crews inspect damage. Report a newly downed line by phone even when a larger neighborhood outage already appears on the map.
Natural Gas Leak Instructions
- Leave the building or area immediately on foot and ask others to leave.
- Do not switch lights or appliances on or off.
- Do not smoke, light a match, start a vehicle or operate equipment that could create a spark.
- Do not use a phone while near the suspected leak.
- Once safely away, call 911 and the CenterPoint gas-leak number for the service area.
- Do not report a suspected gas leak through email, a website comment or social media.
Additional instructions are available from the CenterPoint Safety Center.
Billing, Payments and Account Access
Customers whose utility bill comes directly from CenterPoint can use CenterPoint My Account to review available account and payment options. Depending on the service area and account, online features may include:
- Viewing bills and payment history
- Making a payment
- Enrolling in automatic payments or paperless billing
- Requesting a payment arrangement or extension when available
- Managing service and account preferences
- Checking appointment or service-request information
Houston electric customers should normally pay the retail electric provider shown on the bill—not CenterPoint. If a payment is missing, save the confirmation number, date, amount and bank or card record before contacting the company that accepted the payment.
Start, Stop or Transfer CenterPoint Service
Have the following information available when starting, stopping or transferring service:
- Complete service address
- Requested start or stop date
- Account holder’s legal name and identification information
- Existing account number, if applicable
- Forwarding address for a final bill
- Meter-access, gate, pet or landlord information
Do not assume that an online request is complete until a confirmation is received. Customers facing an approaching move date should call the appropriate state or regional number if no confirmation appears.
High Bill or Meter Dispute
- Compare the disputed bill with the same billing period from the previous year.
- Check whether the bill is based on an actual or estimated meter reading.
- Separate usage charges, delivery charges, taxes, fees and any past-due balance.
- Photograph the current meter reading when it is safe and permitted to do so.
- Ask the billing company to explain the reading dates, usage calculation and unusual adjustments.
- Request a meter review or test when appropriate and ask how any testing charge would be handled.
- Record the representative’s name, date, case number and promised response date.
Houston electric customers may need both the retail provider and CenterPoint involved: the retail provider handles the bill, while CenterPoint maintains delivery and metering infrastructure.
Payment Arrangements and Disconnection Notices
Contact the company that issued the bill as soon as a payment problem develops. Do not wait until the scheduled disconnection date. Ask about:
- Payment arrangements or due-date extensions
- Energy-assistance referrals
- Required amounts and deadlines to prevent disconnection
- Reconnection requirements after payment
- Medical, seasonal or state-specific protections that may apply
A regulator complaint does not automatically suspend a valid payment deadline. If disconnection is imminent, tell both the utility and regulator the exact date shown on the notice.
Property Damage or Loss Claim
CenterPoint maintains a claim process for certain property damage, vehicle damage, personal injury and other reported losses. A submitted claim is not a guarantee of reimbursement.
- Address any immediate safety hazard first.
- Photograph the damage and surrounding equipment from a safe location.
- Keep repair estimates, receipts, spoiled-property records and other supporting documents.
- Write down the date, time, weather conditions and service-request or outage number.
- Open the CenterPoint contact page and select its Damage/Loss Claims information.
- Ask for a claim or reference number and the expected review period.
Do not enter a restricted work area, touch utility equipment or approach a downed line to collect evidence.
CenterPoint Energy Complaint Escalation
- Start with the correct CenterPoint regional number or, for Houston electric billing, the retail electric provider.
- Ask the representative to open a case and provide its reference number.
- Request a supervisor or specialized billing, metering, outage or claims team if the first representative cannot resolve the issue.
- Send a concise written timeline with supporting bills, photographs, notices or payment records.
- If the regulated utility issue remains unresolved, contact the appropriate state utility agency.
| State | Utility complaint resource | Phone |
|---|---|---|
| Texas | Public Utility Commission of Texas | 888-782-8477 |
| Indiana | Indiana Utility Regulatory Commission | 800-851-4268 |
| Minnesota | Minnesota Public Utilities Commission | 651-296-0406 800-657-3782 |
| Ohio | Ohio utility complaint guidance | PUCO: 800-686-7826 |
State agencies generally expect customers to give the utility an opportunity to resolve an ordinary billing or service dispute first. Emergency gas, fire and electrical hazards should always go to emergency responders and the utility—not a regulator’s complaint form.
Utility Scam Warning
Be cautious when an unexpected caller threatens immediate disconnection and demands gift cards, prepaid cards, cryptocurrency, wire transfers or payment through an unfamiliar link or QR code. Caller ID can be spoofed.
Do not provide an account password, verification code or full payment-card number to an unsolicited caller. End the call and independently dial the official number printed on the bill or listed in the CenterPoint contact directory.
Information to Have Ready
- Account number, kept private from public comments
- Service address and correct state or region
- Utility type: electricity, natural gas or both
- Retail electric provider name, when applicable in Houston
- Bill date, meter-reading dates and disputed amount
- Payment confirmation or bank record
- Outage, service-order, complaint or claim number
- Names and dates from earlier conversations
- A concise description of the requested resolution
Frequently Asked Questions
What is CenterPoint Energy’s main customer service number?
There is no single customer service number suitable for every CenterPoint customer. The correct number depends on the state, region, utility type and whether the issue involves an emergency.
Does CenterPoint handle Houston electricity bills?
CenterPoint delivers electricity in the Houston area but does not sell retail electricity. Questions about an electric plan, payment, deposit or bill balance normally go to the retail provider named on the bill. CenterPoint handles outages and delivery infrastructure.
How do I report a Houston power outage?
Use the official outage reporting page or call 713-207-2222 or 800-332-7143.
What should I do if I smell natural gas?
Leave immediately without operating anything that could create a spark. From a safe location, call 911 and the gas-leak number for the service area.
Does CenterPoint still serve Louisiana and Mississippi?
No. CenterPoint completed the sale of its Louisiana and Mississippi natural gas utilities in April 2025. Delta Utilities assumed responsibility for those former customers.
What is CenterPoint Energy’s corporate information number?
CenterPoint’s official directory lists 713-207-1111 for corporate information. It should not be used instead of an emergency, outage or state customer-service number.
How should I document an unresolved complaint?
Keep bills, notices, payment records, photographs and a dated call log. Ask for a case number during every contact and state the specific correction or resolution being requested.
CenterPoint Energy Reviews
Customers may use the comment section to describe non-emergency experiences involving CenterPoint billing, outages, meters, appointments, gas service or complaint handling. Include the state and general type of service, but do not publish an account number, complete address, telephone number, email address or other private information.
Related Customer Service Information
- If Reliant is the retail electric provider named on a Houston-area bill, see the Reliant Energy customer service guide.
Page updated August 3, 2026. Telephone numbers, service territories and regulator procedures can change. Confirm critical information through the official company or government resource before acting.
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