Cleo customer service can help with app access, subscription charges, cancellation and ordinary refund requests. Questions about the October 2026 FTC refund program use a separate administrator. Choose the route below before sending a request.
Cleo Customer Service Contacts and Hours
| Issue | Correct contact | Availability |
|---|---|---|
| App, billing or subscription help | Ask Cleo in the app; email team@meetcleo.com | Precise staffed hours not confirmed |
| Unresolved app request | Ask Cleo can provide a link to the support team | Human response time can vary |
| FTC refund payment | Rust Consulting: 1-877-788-4958 | Administrator hours not verified |
The official Cleo support article recommends describing your issue in Ask Cleo. It says email replies should arrive within seven days. No public general-support telephone number was confirmed in the sources checked. Do not treat an administrator’s refund number as a Cleo account-support line.
How to Cancel a Cleo Subscription
Use the instructions for your actual plan and save evidence of the request.
- Cleo Builder: Open your profile, tap Subscriptions, select Manage Cleo Builder, then Unsubscribe. The Builder cancellation FAQ says a confirmation email follows.
- Cleo Plus: Open your profile, select Subscriptions, then Unsubscribe from Cleo Plus. See the Plus cancellation instructions.
- Other tiers or a missing cancellation control: Cleo’s current terms also permit typing “cancel” in the app or emailing team@meetcleo.com. Cancel before the next subscription charge to avoid billing for another month.
Deleting the app does not cancel a subscription. Cancellation, account deletion and requesting money back are separate tasks. The Builder and Plus FAQs advise keeping the account until an expected refund arrives.
Our practical suggestion: save the plan name, request date, confirmation email and next billing date. If another charge appears, send these records to support and ask for both cancellation-status confirmation and a review of that charge. Do not assume removing the app resolves an advance or another product balance; ask about those separately under the applicable agreement.
Cleo Subscription Refunds: 30 Days Versus 27 Days
Cleo’s published instructions differ. The Builder FAQ describes a 30-day subscription-refund window, excluding customers who successfully requested a physical Cleo Card. The Plus FAQ describes a refund within one month if no cash advance was requested.
The current terms, updated August 11, 2026, instead describe a 27-day grace period from initial signup for a subscription tier. Opening a Cleo Card, taking a cash advance or deleting an account without unsubscribing ends that grace period. The terms say fees are nonrefundable after it ends and exclude refunds after subscribing to Plus + Mobile, Pro + Mobile and Builder + Mobile. Qualifying refunds are described as taking four working days.
These differing descriptions do not establish a universal right to a refund. Ask Cleo to identify the policy and product agreement that apply to your plan, signup date and activity. In your request, distinguish stopping future billing from returning a specific past charge. Request a written explanation if a refund is declined.
October 2026 Cleo FTC Refund Help
On October 8, 2026, the FTC announced more than $15.8 million in payments for 2,124,796 eligible instant-cash-advance customers. The underlying March 2025 allegations concerned advertised advance amounts and timing, express fees and subscription cancellation. This is an official refund development; it does not demonstrate a new complaint surge.
The official Cleo AI refund instructions provide this timetable:
- October 8–26: Eligible customers receive notification emails from no-reply@consumersentinel.gov.
- Beginning October 27: PayPal payments are scheduled to be sent.
- Within 30 days: Recipients must accept their PayPal payment.
Call Rust Consulting at 1-877-788-4958 about eligibility notices or payment questions. The program concerns eligible instant cash advances, rather than every subscription charge or every Cleo user. No individual payment amount is promised here.
Keep the notice, payment date and acceptance deadline together. If a notice is unclear, contact the administrator before taking an irreversible action. Sending a subscription-cancellation request to Cleo is a separate process from receiving an FTC payment.
Prepare and Follow Up on a Cleo Support Request
A concise request makes the problem easier to review. Our suggested checklist:
- State the issue: cancellation, a particular subscription charge, app access, an advance or an FTC payment.
- Record relevant dates, amounts and the plan name. Keep receipts and cancellation confirmations.
- Explain the result you want, such as confirmation of cancellation or review of a dated charge.
- Use the correct support route above and keep a copy of your message.
- When following up, include the existing case reference and ask what remains necessary to resolve it.
If you cannot sign in, explain that in your email so the response does not simply send you back to an unavailable in-app control. For account-specific evidence, ask support which secure channel to use. Avoid posting bank details, identification documents or private screenshots in public comments.
Related Cash Advance App Support
For a separate Dave account, see our Dave customer service and ExtraCash guide. Each app has its own cancellation process and support team; contacting one does not cancel the other.
Frequently Asked Questions About Cleo Customer Service
What is the Cleo customer service phone number?
No public general-support number was confirmed in the official sources checked. Use Ask Cleo or email team@meetcleo.com. Rust Consulting’s number is for FTC payments.
How do I reach a person at Cleo?
Describe the problem in Ask Cleo. If it remains unresolved, Cleo says the assistant will provide a link to the support team.
What is Cleo’s customer service email?
Email team@meetcleo.com for ordinary app and subscription questions. Include a short account-specific timeline without passwords or verification codes.
Is Cleo support available 24/7?
Precise staffed hours were not confirmed. Cleo’s support article says email replies should arrive within seven days; this is not a guarantee of immediate assistance.
How do I cancel Cleo Builder?
Open your profile, choose Subscriptions, select Manage Cleo Builder, and tap Unsubscribe. Save the confirmation email.
How do I cancel Cleo Plus?
Open your profile, select Subscriptions, then choose Unsubscribe from Cleo Plus. Retain the cancellation confirmation.
Does deleting the Cleo app cancel my subscription?
No. Complete the subscription cancellation separately. Deleting the app alone does not stop recurring charges.
Can I get a refund for a Cleo subscription?
Eligibility depends on the plan and account activity. The Builder FAQ describes 30 days, but current terms describe 27 days with exclusions. Ask support to confirm which terms apply.
Who should I call about a Cleo FTC refund?
Call refund administrator Rust Consulting at 1-877-788-4958. This line does not handle ordinary Cleo app support.
When do the October 2026 FTC payments begin?
The FTC says notification emails run October 8–26 and PayPal payments begin October 27. Accept a payment within 30 days.
Does every Cleo user qualify for an FTC payment?
No. The announced program concerns eligible instant cash advances. The announcement does not establish eligibility for every user or promise a particular payment amount.
Can CSN cancel my Cleo subscription or issue a refund?
No. CustomerServiceNumbers.com is independent. Cleo handles account requests; the administrator handles FTC payment questions.
Share Your Cleo Customer Service Experience
Leave a review below describing the issue, contact route, approximate response time and whether it was resolved. Keep account numbers, card details, passwords, verification codes and private payment notices out of your review.
Updated October 9, 2026. Contact routes, cancellation instructions and refund-program dates were checked against the linked official sources. CustomerServiceNumbers.com is an independent information and review website, unaffiliated with Cleo AI, the FTC, Rust Consulting or PayPal. We cannot access accounts, cancel subscriptions, determine payment eligibility or issue refunds.