1-800-824-9081

DirecTV Customer Service

DirecTV Customer Service Number for Support and Help: 1-800-824-9081

DirectTV is a Satellite TV Provider in the U.S.A. They provide multiple HD channels to viewers. DirecTV provides sports, news, tv channels, NFL Sunday Ticket and movie channels.

One of DirecTV’s most popular features is NFL Sunday Ticket. This feature allows you to watch every NFL football game on your TV, computer or mobile device. NFL Sunday ticket is a must for serious NFL fans. However, a common complaint is that they will renew the service each year if you do not cancel the service. 

You can watch live TV or stream up to 45,000 shows or movies OnDemand on up to 5 screens at once. They also offer the next generation DVR, the Genie HD DVR. Looking for customer support for another tv provider? We list all of them at this link for tv and internet service providers.

DirecTV Now Phone Numbers

DirecTV Now: 1-800-531-5000

DirecTV Now: 1-800-531-5000

Customer Express Line: 1-800-824-9081

TTY: 1-800-779-4388

TRS: 1-800-531-5000

Sales: 1-888-777-2454

Customer Service Email
DirecTV does not publish customer service email addresses. However Verizon does have a contact page where you can chat about your customer service issues through a chat client. You can access chat through this link.

Hints to Reach a Live Person
To reach a life person at DirecTV customer service, call their customer service phone number then enter or say your phone number or account number. Eventually, you will be get a human to speak with at DirecTV.

What are DirecTV’s customer service hours?

Support is available every day, 8 a.m. – 12 a.m. ET

Who owns DirecTV?

DirecTV is part AT&T. Since they are part of the same business structure, you can get package deals with DirecTV and AT&T services like internet, phone service and cellular service

Is there a competitor to DirecTV for Satelite TV?

Yes, DISH network is the competition for DirecTV. The downside for DISH is that they do not offer NFL Sunday Ticket.

Can I get help from DirecTV on Social Media?

Yes, DirecTV maintains accounts on Twiter, Facebook and Youtube. Use Twitter or Facebook for customer service issues.
DirecTV Support on Twitter
DirectTV Twitter Account.
DirecTV Support on Facebook
DirecTV’s  Youtube Account

DirecTV Customer Service
DirecTV Customer Service Phone Number

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433 Replies to “DirecTV Customer Service”

  1. Direct TV sucks. I was cheated out of $35. Direct TV didn’t do what they promised me and I had to pay the penalty. Very upset right now

  2. Just got off the phone with customer service – was very pleased the representative was very helpful, polite and professional.

  3. WE JUST GOT OUR DIRECT T.V. AND THE SNOW STORM CAME AND TOOK IT OUT.WE CALLED FOR SERVICE AND GOT NO HELP. WE CALLED A SECOND TIME AND HE SAID THEIR WAS NOT A THING HE COULD DO. SO HE SAID SOMEONE WOULD BE OUT ON TUES. THAT MEANT WE WOULD BE WITHOUT TV FOR 3 DAYS. WE CALLED BUCKEYE AND THEY CAME OUT ON TUES TO INSTALL. I CALLED DIRECT T V ON TUES. TO SEE WHAT TIME THEY WOULD BE OUT TO PICK UP THEIR RECEIVERS. THE LADY ON THE PHONE SAID WE WEREN’T EVEN ON A LIST OF ANY KIND FOR REPAIR OR PICKUP. ITS A GOOD THING BUCKEYE WAS THERE OR WE WOULD STILL BE WITHOUT A T V. THEY LIED TO US. WE WILL NOT RECOMMEND THEM TO ANYONE. THE TECHNICAL SERVICE IS A JOKE. THEY GAVE US NO HELP AT ALL. SO NOW WE HAVE BOXES BEING MAILED TO US FOR US TO MAIL THE RECEIVERS BACK TO THEM. THIS SHOULD BE THEIR JOB,NOT OURS.

  4. Please shutoff our service we no longer want the cable from you pls turn off your service as of 12/31/13 thank you very much- send me a bill saying ldont own you a balance/0000 if there is a balance pls send it..

  5. Yesterday I called to see if I could get a couple of remotes to replace two that had stopped working. After trying to reset the remotes we had, without success, the customer service rep. said she would replace our remotes. They came in the mail TODAY! I am impressed with this service. Thank you very much!

  6. I know exactly what you mean. I am experiencing the same thing and I am trying to get the address of the president tio take my compliant all the way to the top. These cables companies are a true rip off. Please dont go to Dish. They are worse. Trust me.

  7. I just signed up and got the installation a couple of days earlier than scheduled. I have questions and perhaps a small problem or two. I wasn’t home when they installed the dish on the roof, and of course, they put it on the FRONT of the house, which is against the HOA rules. Now I’m stuck with it. I started making calls to get my questions answered, but as I expected, I am getting the run around. I hope that I will get one or two responsible representatives to assist me.

  8. PLEASE SHUT OFF OUR SERVICE WE NO LONGER WANT THE CABLE FROM YOU

    PLEASE TURN OFF YOUR SERVICE AS OF TODAY 11/28/2013 THANK YOU. YOU SEND ME A BILL SAYING I DON’T OWN YOU A BALANCE OF OOOOO . IF THERE IS A BALANCE PLEASE SEND IT TO THIS ADDRESS

    VIRGINIA

  9. I am not happy with the fact that Direct TV representatives will lie just to get a sale. I am a returning customer to Direct TV. When I left Direct last spring I paid $180 for a cancellation fee. One of the things that got me to come back to Direct was that I was told by a sales rep that I would be given that money back as a credit on my bill. Unfortunately, when my first bill arrived, there was no money credited back to me. I called and spoke to a rep that informed me that was simply not allowed. I don’t understand how they can get away with not telling the truth. We had another incident recently. We just had new shingles put on our roof. This messed up the dish. When I called to have someone come out to the house to reset the dish, I was told that it would cost at least $50. When I had Direct installed, I was told that this would be covered by the protection plan. This is the reason we signed up for it. However, when I called, I was informed that this was not covered by the plan. I don’t know if the representatives are just not trained very well to understand their policies or if it is just plain lying. I am a very unhappy customer.

  10. I WILL NEVER EVER deal with Directtv EVER again. It was by far the Worst Experience!!! As a member in mid October 2013 my cable box stop responding I was told that I would have to pay for a new box, and for someone to come to fix it. I stayed on the phone for hours trying to figure this and other things out about my bill. When I finally agreed to just have it fixed they informed me that they could not come to fix it until 2 wks later!!! To try and “help” they said they would have someone call to see if they could come by for something earlier….never happened. I called back a couple days later to be lied to and hung up on by “customer service” i called back and was transferred to the cancelation department. Where i was still disappointed with their horrible attempt to keep a customer. After canceling my service I was charged over 200 dollars in fees (not including early cancelation fees) from my debit card. I called to talk about this amount taken before the notice date that I had received. The lady said “well their is nothing I can do about the money,” and hung up in my face. Involuntary interrupted services, extra hidden fees, DISHONEST and RUDE customer service employees, and countless hours wasted…..NEVER AGAIN

  11. Boy! I sure wished I’d known this site was available before I chose DirecTV! I had an invalid parent staying with me just out of hospital and their credit was “in the dumps” so installed under my name, etc. Then after parent decided not to watch any tv (I did not have one since spouse passed away several years prior), I called to cancel subscription and was informed that unless I paid them $400 for early disconnection,I could not drop their services!!!!! UGH!

    I am not about to pay someone for nothing especially since I am not made out of money by any stretch of the imagination, so I determined to stick it out and try to find something that I could watch without cringing (found only a few) and I am counting the months to when I can HAPPILY call and tell them to disconnect this piece of junk!

    Prior to spouse’s passing away, we had DISH tv and we never had any problems with that company’s service, etc. for the 18+ years we were their customer. The only reason that I did not choose them for my parent’s tv service is because the channels wanted were not available in the basic package.

    Wisdom comes from the experiences we have in living, and I have gotten MUCH WISER from this experience!

  12. This was the worst experience I have ever had with a cable provider. I will cancel my service the day I reach the end of my 2 year contract and I will be sure to tell all my friends about the total lack of customer service I received.

    I don’t like feeling like just another number, I am your customer and deserve to be treated like one. I work hard for my money and thought I chose well who to do business with, apparently not.

    I am being charged for a subscription that I was very clear I didn’t want when I first ordered my service; but, apparently they can not be expected to click the little box that says “don’t auto renew”…that is too much micro managing for them…seems simple enough to me…too bad I am just another number that they can’t manage…

    Thanks again for the wonderful experience.

  13. In the Fall of 2011 I had Directv discontinued, because the monthly bill which had grown higher over the month, was too much for my budget. My husband and a son had passed away and I had more bills than I could handle. While talking with the rep about disconnecting, she said she would place my service on suspense and I could call when I moved and have it installed there. The only thing I knew was that I would be staying with my son’s family in Tennessee and told her so. I didn’t know where I would be living, or when, at that time, and wouldn’t be able to have TV installed. She said she wold hold it in suspense until April and I could call when I got ready for it. In June of 2012 I received a service credit of $1.67. I began receiving bills from Directv in May of 2012. I called to say that I had not had Directv installed and would not be paying this bill. The first rep I spoke with said he would send me a box to return the big box, don’t want the small one back. Another bill for two months marked past due; so I called again. This time the rep said they don’t want the boxes back, just the card from them and sent me an envelope to return both boxes, which I did. Next thing I know, a collector started calling me: early morning, lunch time, late evening; finally I stopped answering the phone. I sent copies of a letter Nov. 15, 2012, to all credit companies and the collection agency. Discovered recently that a collection has been filed on my credit reports that I owe money that I never had service for. Not only that, my late husband always complained that he could never get reception (he was invalid and watched TV a lot when we had DirectV for 6 years) when a rain came. I would like that collection to be removed from my credit report, but how? Why should I have to pay for service I never had??? I never called to have it installed, because I had no place or funds to have it installed.

  14. I am a potential customer. I presently an a customer of a cable service and am not totally satisfied. However, after reading your reviews, and relating them to my experience with your phone service, I am convinced that I will stay with the cable folks. I had to call a couple of different numbers to get to a live person, and it was a chore then. I can imagine if I were a customer and in need of support what I would have to go through. Also, none of your advertisements speak to the potential for difficulty receiving your signals in bad weather. I do thank you for publishing all comments, good and bad.

    Rodney

  15. I had Direct TV for years then ask to have turned off for vacation, the tec. said no and said my bill had to be paid in full, was not due. why he would no (ass)? So the only way was to have the system turned off! And then mailed them all the recivers, then they said I owed them $$$$$$ !?!. NOW I HAVE DISH TV !!!

    I was very happy with Direct TV but, their tec.’s suck!!!

  16. Lost signal. Called customer service. They said my “SWIM” device was malfunctioning then said it would take two to three days to fed ex the device. Three days without TV”. My previous carrier, Time Warner, would have had service man out that day with the part and you’d be watching tv. What a disappointment !

  17. Beware if directv calls you and offers the genie at no charge, and then tells you there is no contract and your bill will stay the same.

    Your bill will not remain the same and as soon as you accept the free genie, it puts you in a 2 year contract.

    I found out recently, Directv is about to raise your current program charges 4% -8% price gouging for sure. Greedy practices taking advantage of the public.

    Maybe time for people to fight back against this type of practice and maybe Directv deserves another law suit as they had in 2010 for their unfair practices toward their customers.

    These people will lie to you and do whatever it takes to entrap you into a contract for another 2 years.

  18. Regarding Bella in Customer Service via Tech Support Phone Call. Her Badge # is LKC4334

    I have MS, vision problems and hard of hearing with limited mobility. What a

    “package” for her to have to deal with when my screen had lost its clarity and was a fuzzy picture with a lot of pink.

    She was wonderful!, Patient, helpful and kind. She wisely suggested I sign up for the Protection Plan and was suggesting it would help me have free service for the Tech that had been lined up to fix the problem.(After she had spent a LOT of time with me to try to solve the problem)

    In the meantime I “jiggled” some more cables and pushed a few more buttons as she had suggested and got my problem solved. When I called back and spoke with Jade telling her the problem had been resolved so the Tech appointment could be canceled, she also recommended I Keep the Protection Plan. I did not once feel that Direct TV was trying to get me to spend more money, but wisely pay for a service that I might really need some day because of my limitations.

    Thank you all for always being so supportive and helpful. I hope especially Bella and also Jade receive my “Thanks” through you. Great representatives of a Great Company.

  19. We have been with direct tv for nine years. We didnt know every two years you are there is an upgrade available at no charge. I called one day asking for some info and the customer relations representative that answered my call informed of of the free upgrade. We took advantage of the upgrade and I now have television in my man cave. Furthermore the installation tech, jay, that came out was not only efficient and polite but was also a blast to have in my house and cave. Thank you direct for employing such great help.

  20. iv been trying to reach a human for 3 days now to cancel my order for Direct to hook up sate service. Their phones are all ways busy or I run out of battery life on my cell. I work and cant wait on the phone for long periods of time.

  21. charged for items not ordered and unable to get anyone at Direct tv to answer the problem. They added NFL Sunday tickets to my bill that I did not order or want and when I tried to get through to them nada. going to satellite I guess because their service at direct tv sucks

    KDC

  22. The Automated billing system called me 15 times in 7 days before 8 am and after 7pm. I pay my bill and then my dish just “stops working” and Now I am being told I have to pay 50 bucks for them to come out. I waited 2 days to hear back from a supervisor and still had to call them to get assistance. They thank me for being a customer for over a year but yet I cant get a call back….. BUT they can call me 15 times when they need something or want to offer something. NOT OKAY. I am now stuck waiting to get a tech out, paying full price and getting awful service.

    I will say Customer support expert Kristen was very sweet and I felt awful for being so frustrated with her. Sadly the conversation I had with her has been the HIGHLIGHT of this experience.

  23. Your customer service (SUCKS) I tried calling five times and wasted 45 minutes of my time on a Sunday .Guess what your customers have days off to. For the outrageous amount we pay as your customers we all need to be treated like customers not like pieces of crap. If I could reach through the phone I would strangle the automation recording. I sincerely hope this reaches the upper management .You need to fix your customer service and I thank you for destroying my Sunday off with my family because your %99 is a (f——G)LIE

    Bull crap and nobody reaches out to the customer and that’s not good buisness

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