Ubisoft players may need customer service for an account login problem, Ubisoft Connect issue, Ubisoft+ subscription, game purchase, refund, missing content, account security problem, two-step verification, sanction, technical problem or an existing support case. Ubisoft primarily provides player support online rather than through one universal customer-service telephone number, so the best support route depends on the game, account and type of issue.
How to Contact Ubisoft Customer Service
- Ubisoft Help: Ubisoft Help and Player Support
- Account Management: Ubisoft Account Management
- Ubisoft Store Order Support Email: support@ubisoft.com
- Ubisoft Store: Ubisoft Store
- Ubisoft Store Refund Policy: Refund Policy
- Ubisoft+: Ubisoft+ Subscription Information
- Corporate / Legal Address: Ubisoft, Inc., 300 Mission Street, 20th Floor, San Francisco, CA 94105
- Official Website: Ubisoft.com
Ubisoft does not currently publish one universal set of support hours for all player, account and technical issues. Available options can depend on the issue selected through Ubisoft Help.
Best Ubisoft Support Route by Issue
- Cannot access a Ubisoft account: Start with Ubisoft Help and Account Management.
- Account may have been compromised: Secure the associated email account, change the Ubisoft password when possible, review linked accounts and contact Ubisoft Support.
- Two-step verification problem: Use Ubisoft’s Account Management and account-security support.
- Game will not launch or connect: Select the exact game in Ubisoft Help and follow its technical or connectivity troubleshooting.
- Ubisoft Store order: Use Ubisoft Store support or email support@ubisoft.com.
- Refund for a Ubisoft Store PC game: Check the Ubisoft Store refund tool and current refund eligibility.
- Purchase made through another retailer: Contact the retailer or gaming platform that processed the transaction.
- Ubisoft+ cancellation: Manage the subscription in your Ubisoft account if purchased directly from Ubisoft. If purchased through another platform, cancel through that platform.
- Sanction or ban: Use Ubisoft Help to review the sanction and request support or an appeal where available.
- Existing case: Sign in to Ubisoft Help and check your current support cases before creating another request.
Ubisoft Account Login and Recovery Help
Ubisoft accounts are used across services including Ubisoft Connect, Ubisoft+, online games, rewards, purchases and linked gaming platforms. Before contacting support about an account-access problem, confirm that you are attempting to sign in with the correct Ubisoft account rather than creating a new one.
Useful information to have ready includes:
- The email address associated with the Ubisoft account
- Your Ubisoft username
- The platform involved, such as PC, Xbox, PlayStation or Nintendo
- Any error message displayed during login
- Approximately when you last accessed the account successfully
- Names of platform accounts linked to the Ubisoft account
Use Ubisoft Account Management to review account information and security settings. If normal account recovery does not work, use Ubisoft Help.
Ubisoft Account Security and Two-Step Verification
Ubisoft recommends protecting accounts with two-step verification, a strong password and a secure email account. Players can also review linked gaming accounts and recent login activity through Ubisoft’s account tools.
If you believe someone accessed your account without permission:
- Secure the email account associated with Ubisoft.
- Change your Ubisoft password if you still have access.
- Review linked Xbox, PlayStation, Steam or other gaming accounts.
- Check account login history for activity you do not recognize.
- Enable or review two-step verification.
- Contact Ubisoft Support if account details or purchases were changed.
Ubisoft says its staff will never ask you to reveal your account password. Do not provide passwords or authentication codes in a public review or to someone who contacts you unexpectedly.
Ubisoft Store Refunds
Refund eligibility depends on the product, where it was purchased and how much it has been used.
Ubisoft Connect PC Game Refunds
Ubisoft’s current U.S. Store policy says an eligible Ubisoft Connect PC game can generally be submitted for a refund within 14 days of purchase when it has been played for less than two hours. Additional conditions can apply.
To check eligibility, sign in to the Ubisoft Store account used for the purchase, open your order history and review the order details for the refund option.
DLC, Season Passes and Virtual Currency
Ubisoft’s current policy states that DLC and season-pass content that becomes automatically available after purchase is generally not refundable once purchased. Virtual-currency packs that are automatically delivered in the game are also generally non-refundable.
Check the current Ubisoft Store Refund Policy before assuming a purchase qualifies.
Purchases Made Outside the Ubisoft Store
Ubisoft states that it cannot refund purchases made through third-party retailers. If you bought a game or content through PlayStation, Xbox, Nintendo, Steam, Epic, Apple, Google or another seller, start with that retailer’s refund process.
This distinction is especially important when an Ubisoft title appears in your account but the payment itself was processed by another company.
Ubisoft Wallet Refunds
Ubisoft Wallet has separate rules from ordinary game refunds. Ubisoft currently says funds added to a Ubisoft Wallet may qualify for a refund when the request is made within 14 days and none of the funds from that specific transaction have been used.
Partial use can affect eligibility. Ubisoft Wallet Rewards are not refundable.
If the issue involves a Wallet transaction you do not recognize, secure the account and contact Ubisoft Support promptly.
How to Cancel Ubisoft+
Ubisoft+ is a recurring subscription service. If you subscribed directly through Ubisoft, you can cancel through the subscription section of your Ubisoft Store account.
Cancellation normally takes effect at the end of the current billing cycle, so access continues until that period ends.
If you subscribed through another platform, manage the subscription through that platform rather than Ubisoft’s direct billing system.
Visit Ubisoft+ to review current subscription options and account-management information.
Ubisoft+ Refunds
For U.S. and other non-EU/UK customers, Ubisoft’s current policy generally treats the current Ubisoft+ billing cycle as non-refundable after access begins, subject to applicable law. Cancellation prevents future renewal rather than automatically refunding the current subscription period.
If you believe a subscription renewed incorrectly or an unauthorized charge occurred, contact Ubisoft Support and save the transaction date, amount and billing method.
Game Crashes, Connection Problems and Technical Support
Ubisoft publishes game-specific troubleshooting because the correct steps can differ by title and platform. Ubisoft Help currently covers games including Rainbow Six Siege, Assassin’s Creed titles, The Division 2, The Crew Motorfest, For Honor and other Ubisoft releases.
Before creating a technical-support case, gather:
- Exact game title
- PC, Xbox, PlayStation, Nintendo or other platform
- Error message or error code
- Whether the problem occurs when launching, connecting or during gameplay
- Date the problem started
- Recent game, system or network changes
- Steps already attempted
- A screenshot of the error when useful
Start from Ubisoft Help and select the exact game rather than relying on troubleshooting written for another Ubisoft title.
Ubisoft Bans, Sanctions and Player Reports
Ubisoft Help includes a Player Reporting and Sanctions section for account sanctions, bans and Code of Conduct issues.
If you believe a sanction was applied incorrectly, use Ubisoft Customer Support to request review when an appeal route is available. Ubisoft’s current privacy information states that players may request a manual review of a sanction through Customer Support.
When submitting a sanction complaint, provide factual information such as the game, date, sanction message and relevant case information. Avoid creating multiple accounts or repeated cases in an attempt to bypass an enforcement action.
Ubisoft Discord and X Support
Ubisoft’s current Help page also offers Discord and X support for general questions, in-game issues, bugs and service information.
These channels have an important limitation: Ubisoft states that account-related support cannot be provided through Discord or X. Login problems, compromised accounts, personal information and account changes should go through Ubisoft’s private support process instead.
How to Escalate a Ubisoft Customer Service Complaint
- Start with Ubisoft Help. Select the correct game, account or purchase issue.
- Use the correct account. Sign in to the Ubisoft account associated with the problem whenever possible.
- Document the issue. Save receipts, screenshots, error codes, order information and previous support messages.
- State the requested resolution. Explain whether you need account recovery, a technical fix, refund review, subscription correction or sanction review.
- Keep the existing case information. Use the same case when following up rather than restarting the explanation each time.
- Contact the payment platform when necessary. A PlayStation, Xbox, Nintendo, Steam, Apple, Google or other retailer transaction may need to be resolved by that company.
- Use Ubisoft’s formal dispute process only when appropriate. Ubisoft publishes a Notice of Dispute process for unresolved U.S. disputes after ordinary customer service has been tried.
The corporate/legal address should not be treated as a walk-in customer-service center, game-support desk or place to return products without instructions from Ubisoft.
About Ubisoft
Ubisoft is a global video-game developer and publisher founded in France. Its major franchises include Assassin’s Creed, Rainbow Six, Far Cry, The Division, For Honor, Just Dance and other console, PC and mobile games.
Ubisoft Entertainment SA is the global company, while Ubisoft, Inc. appears in current U.S. store and legal materials. Ubisoft currently operates through a reorganized Creative Houses structure. Vantage Studios, a Ubisoft subsidiary, oversees major franchises including Assassin’s Creed, Far Cry and Rainbow Six.
Ubisoft Connect, Ubisoft Store and Ubisoft+ are related services but may have different support, billing and refund procedures.
Ubisoft Customer Service Reviews and Complaints
This Ubisoft page is being restored from a historical CustomerServiceNumbers.com URL. A verified historical CSN rating and review total are not currently available for the restored page, so CustomerServiceNumbers.com is not assigning a positive or negative customer-service trend.
If you have recently contacted Ubisoft, you can leave a firsthand review below. Helpful reviews explain:
- The Ubisoft game or service involved
- Your platform
- Whether the issue concerned an account, purchase, Ubisoft+, refund, security problem, sanction or technical issue
- Which official support route you used
- Whether a support case was created
- What Ubisoft said would happen next
- Whether the issue was ultimately resolved
Protect your account: Do not post your Ubisoft password, email password, two-step verification code, backup codes, payment-card information, complete transaction information, private support correspondence or other sensitive account information in a public review.
Ubisoft Customer Service Frequently Asked Questions
What is the Ubisoft customer service phone number?
Ubisoft does not currently publish one universal U.S. customer-service telephone number for ordinary account, game and technical support. Use the official Ubisoft Help portal.
How do I contact Ubisoft Support?
Visit Ubisoft Help and select the account, game, purchase, subscription or support topic that applies to your issue.
What is the Ubisoft customer service email?
Ubisoft currently lists support@ubisoft.com in its U.S. Store Terms for questions concerning Ubisoft Store orders. General account and game problems should normally begin through Ubisoft Help.
How do I recover my Ubisoft account?
Start with Ubisoft Account Management and the account-recovery options in Ubisoft Help. If you suspect unauthorized access, also secure the associated email account, change your password and review linked platform accounts.
How do I get a refund from Ubisoft?
Eligible Ubisoft Connect PC games purchased through the Ubisoft Store can generally be submitted for a refund within 14 days of purchase and with less than two hours of playtime, subject to current terms and exclusions.
Can Ubisoft refund a PlayStation or Xbox purchase?
Purchases made outside the Ubisoft Store generally need to be handled by the retailer or platform that processed the transaction.
How do I cancel Ubisoft+?
If the subscription was purchased directly from Ubisoft, cancel it through your Ubisoft Store account. Cancellation generally takes effect at the end of the current billing cycle. If you subscribed through another platform, manage it through that platform.
Can I appeal a Ubisoft ban?
Ubisoft Support provides sanctions and ban assistance. Ubisoft states that players may contact Customer Support to appeal eligible sanctions and request manual review.
Does Ubisoft support accounts through Discord or X?
No for account-specific problems. Ubisoft offers Discord and X support for general questions and technical topics but states that those channels cannot provide account-related support.
Where is Ubisoft’s U.S. office?
Current Ubisoft legal and privacy materials list Ubisoft, Inc., 300 Mission Street, 20th Floor, San Francisco, CA 94105. This is a corporate/legal address and should not be treated as a walk-in game-support center.
Related Ubisoft and Gaming Resources
- Microsoft Customer Service – useful for Xbox and Microsoft Store billing or account issues involving Ubisoft games.
- PlayStation Customer Service – useful for PlayStation Store purchases, subscriptions and console account issues.
- Ubisoft Help
- Ubisoft Account Management
- Ubisoft Store Refund Policy
- Ubisoft+
About This Page
Updated August 20, 2026. CustomerServiceNumbers.com reviewed Ubisoft’s current Help portal, account and security support, Ubisoft Store contact information, refund policy, Ubisoft+ cancellation rules, Wallet terms, sanctions support, U.S. legal address and current company structure.
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Ubisoft Entertainment, Ubisoft, Inc., Ubisoft Connect, Ubisoft+, Vantage Studios, Microsoft, Xbox, Sony, PlayStation, Nintendo, Steam, Apple, Google or another gaming platform or retailer. We cannot access a Ubisoft account, reset a password, remove a sanction, restore game progress, cancel a subscription, process a refund or modify a support case.
Ubisoft support routes, games, refund rules, account-security procedures, subscription terms and platform policies can change. Confirm important account-specific information directly through Ubisoft’s official support resources.