Call Columbia House DVD customer service at 1-888-667-9431 or email customer.service@columbiahouse.com. The official contact page lists Monday–Friday, 8 a.m.–6 p.m., with the time zone shown as EST.
Membership and Cancellation
The current membership terms direct members to cancel through their account page or Member Services at the number above. Check the agreement tied to your enrollment for any outstanding purchase requirement or balance; do not rely on an old promotion’s terms.
When cancelling, ask for written confirmation and the effective date. Also ask whether an order is already processing and whether a separate return request is needed. Save the confirmation with your membership records.
Director’s Selections and Unwanted Shipments
Columbia House’s FAQ describes featured selections that may ship unless declined by the stated deadline. Read each selection notice and use the reply method in that notice if you do not want the DVD.
If a shipment surprises you, compare the selection notice, deadline, reply confirmation and order date. Explain whether you declined it, cancelled membership earlier or never received the notice. Request the correct next step before mailing anything back.
Orders, Delivery and Billing Questions
Use ColumbiaHouse.com to sign in and review the available account information. Have the membership or order reference, DVD title, charge date and delivery details ready. Describe whether the issue is a missing shipment, incorrect item, duplicate order or a charge you cannot match.
For a return or cancellation dispute, keep copies of the correspondence and shipping receipt. Ask which address or authorization applies to the particular order. CSN cannot inspect the account or promise a refund.
Account Access and Current Service Scope
The storefront provides a password-recovery option. Use the email tied to the membership and contact customer service if you cannot connect an older catalog account with your online access.
The current site presents an operating DVD membership service. Historical changes in the business do not mean that members should stop using its current support channels. This guide concerns DVD club assistance, not a music-label contact or an unrelated seller using a similar name.
Columbia House DVD Support FAQs
What is Columbia House DVD’s customer-service number?
The official contact page lists 1-888-667-9431.
When is phone support open?
Published hours are Monday–Friday, 8 a.m.–6 p.m.; the official page labels the time zone EST.
Can I email Columbia House?
Yes. The listed customer-service address is customer.service@columbiahouse.com.
How do I cancel the membership?
The current terms point to your account page or Member Services. Ask for confirmation and check any open orders or balance.
Why did a featured DVD arrive?
The FAQ describes selections that ship unless declined by their deadline. Compare the notice and your reply records with support.
Should I return a DVD without contacting support?
First confirm the return instructions for that order. Keep any authorization, tracking and cancellation confirmation.
Share Your Columbia House DVD Support Experience
Read customer reviews or leave your own review. Describe the contact method, issue and outcome. Keep passwords, account numbers, payment information and private correspondence out of public reviews. Posting here does not create a support request.
About This Guide
CustomerServiceNumbers.com is an independent directory and review website. We are not Columbia House DVD and cannot access customer accounts, manage purchases or decide support cases. Use the linked official channels for assistance.
Official support routes checked October 24, 2026. Contact options and policies may change; consult the linked official pages.