Depop is an online fashion marketplace where people can buy and sell secondhand clothing, accessories, footwear, vintage items, designer fashion, and other eligible products. Customers may need help with a missing order, refund, item that was not as described, seller payout, payment problem, account login, suspension, shipping label, marketplace fee, suspected scam, or another buying or selling issue.
Depop primarily provides customer support online through its Help Center, Resolution Centre, and account-specific contact forms. The company does not currently publish a general customer-service phone number, so the correct support route depends on the type of problem.
- Depop Help Center: Get Depop Help
- Contact Depop Support: Submit a Support Request
- General Support Email: support@depop.com
- Order Problems: Use the Resolution Centre from the affected purchase whenever available.
- Service Status: Depop Status
- Official Website: Depop.com
- Headquarters: London, United Kingdom
- Parent Company: eBay Inc.
How to Contact Depop Customer Service
For most problems, start with the official Depop Help Center or the support options connected to the transaction or account involved. Depop asks customers submitting a support request to use the email address linked to their Depop account when possible because this helps the support team verify the account.
Depop also publishes support@depop.com through its official Help Team profile. However, order disputes, login problems, account suspensions, seller-payment concerns, and other account-specific issues are usually better handled through the Help Center and the correct support form.
Depop does not currently publish general telephone customer-service hours or a general customer-service phone number on its Help Center. Be cautious with websites or callers claiming to provide a special Depop support phone number.
Depop Support by Issue
- Order has not arrived: Check tracking, contact the seller, and raise an issue through the purchase if enough time has passed.
- Item significantly not as described: Use Depop’s order-dispute process and provide photographs or other evidence.
- Refund problem: Review the transaction and refund status, then contact Depop if the seller or in-app process has not resolved it.
- Seller payout problem: Review the Payments section and payout status before submitting a support request.
- Cannot log in: Use the account-access support route and contact Depop from the email linked to the account when possible.
- Account suspended: Follow the suspension notice and submit an appeal with supporting evidence.
- Possible phishing or scam: Stop communicating outside Depop and report suspicious messages or emails.
- App or website problem: Check the official Depop Status page before repeatedly submitting support tickets.
Depop Missing Order and Shipping Problems
If an order has not arrived, first open the purchase and review its tracking information. If there is no tracking update or the shipment remains in pre-shipment status, contact the seller through Depop.
For U.S. purchases, Depop says most sellers ship within five days. Once more than five days have passed, a buyer can raise an issue with the seller through the app. The seller then has 48 hours to provide proof of shipment or issue a refund. If the seller does not respond within that period, Depop says the buyer will be automatically refunded.
Depop also states that U.S. orders that have not shipped within 10 days are automatically canceled and refunded. For eligible purchases made through Depop Payments, a non-delivery claim generally needs to be raised within 30 days of the original purchase date.
Keep screenshots of tracking, seller messages, the listing, and any shipping updates until the order problem is fully resolved.
Depop Refunds and Items Not as Described
Eligible purchases may be covered by Depop Protection when an item does not arrive or is significantly different from its listing. Covered situations can include incorrect items, counterfeit items, substantial undisclosed damage, wrong sizes or colors, missing bundle items, and other major listing discrepancies.
Depop Protection does not mean every purchase qualifies for a refund. For example, changing your mind, deciding an item does not fit as expected, or minor imperfections that are normal for a used or vintage item may not qualify under the protection program.
If Depop approves a return, follow the return instructions carefully and use tracked shipping. Keep the item until the dispute is complete. When Depop or the seller agrees to a return, deadlines may apply, so do not delay sending the item back.
Visit Depop Refund Help for the current process and eligibility rules.
Depop Seller Payout and Payment Help
Sellers having trouble receiving money should first review the Payments area of the Depop account. Check whether the sale is complete, whether the account has been verified, whether the linked bank details are correct, and whether Depop is displaying a scheduled payout or withdrawal date.
Depop Payments uses payment-processing services to handle eligible transactions. Payout timing can depend on the seller’s country, account verification, shipping status, transaction status, and the payout system currently available to the account.
If a payout appears delayed beyond the date shown in the account, contact Depop through the Help Center and include the affected sale privately. Do not publish bank-account information, identification documents, payout screenshots containing sensitive details, or full transaction numbers in a public review.
Depop Fees and Unexpected Charges
Depop’s fees can differ by country and by whether a person is buying or selling. U.S. transactions can include payment-processing charges for sellers, while eligible buyers may see a Marketplace fee added to a purchase.
Because fee structures can change, review the current Depop Seller Fees and Charges information and the price breakdown shown before completing a transaction.
If a fee appears incorrect, save the sale receipt and fee breakdown before contacting Depop. Explain which charge you are disputing and why you believe it does not match the published fee rules.
Depop Account Login and Security Help
If you cannot access your account, use Depop’s account-issue support route. Depop recommends contacting support from the email address associated with the account whenever possible and may request the username, account email, mobile number, billing information, or other information needed to verify ownership.
Once access is restored, enable two-factor authentication on both the Depop account and the email account connected to it.
If you notice unfamiliar messages, transactions, account changes, payment activity, or other actions you did not authorize, secure the email account connected to Depop, change passwords, enable two-factor authentication, and contact Depop immediately.
Depop Suspended or Deactivated Accounts
Depop may temporarily or permanently restrict an account for reasons that can include prohibited listings, inappropriate content, transactions conducted outside Depop, harassment, suspected fraud, unresolved buyer disputes, or a need to verify account information.
If you believe a suspension was incorrect, Depop provides an appeal process. Follow the link included in the enforcement or suspension communication and provide relevant evidence supporting your position.
Avoid opening replacement accounts to bypass a suspension. Instead, keep copies of the original notice, appeal confirmation, supporting documents, and any response from Depop.
Depop Scams, Phishing and Fake Customer Service
Depop warns customers about fake emails, messages, payment links, and people pretending to be customer-service representatives. Depop says it does not contact users through WhatsApp, SMS, or phone calls for customer support.
- Keep purchases and payments inside Depop.
- Do not send payment by bank transfer, direct PayPal payment, Venmo, cash, cryptocurrency, gift card, or another off-platform method.
- Do not give another user your password or verification code.
- Do not click an unexpected payment or account-verification link.
- Forward suspicious Depop emails to reportphishing@depop.com.
- If payment information was entered into a suspicious website, contact the bank or card issuer promptly.
Check Whether Depop Is Down
If the Depop app will not load, checkout is failing, tracking information appears incorrect, shipping labels are unavailable, or the website is responding slowly, check Depop Status before assuming the problem is specific to your account.
The status page reports current and recent incidents affecting the Depop website and app. If a widespread outage is already being investigated, submitting multiple support requests may not resolve the technical problem faster.
How to Escalate a Depop Complaint
For an unresolved Depop complaint, keep the issue tied to the affected transaction or account whenever possible.
- Open the affected purchase, sale, payout, or account issue.
- Use the Resolution Centre or correct Help Center support form.
- Submit the request from the account-linked email address when possible.
- Include the Depop username and relevant transaction details privately.
- Attach screenshots or photographs that directly support the complaint.
- Save the support-request confirmation and all replies.
- If the first response does not resolve the issue, reply within the same support conversation and clearly state what remains unresolved.
- For an account enforcement decision, use Depop’s formal appeal process rather than repeatedly opening unrelated support tickets.
For genuine unauthorized card or bank transactions, contact the payment provider as well as Depop. Observe any dispute deadline imposed by the bank or card issuer.
About Depop and eBay
Depop was founded in 2011 and is headquartered in London. The marketplace focuses on peer-to-peer fashion resale and secondhand shopping.
eBay completed its acquisition of Depop in July 2026. Depop continues to operate under its own brand and platform as part of eBay.
Depop Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published Depop customer reviews. The displayed rating is 0.0 out of 5 based on zero reviews and should not be interpreted as a negative customer rating.
Because there are no published reviews yet, there is not enough CSN feedback to identify reliable patterns involving Depop refunds, missing orders, seller payouts, account suspensions, fees, fraud investigations, customer-service response times, or dispute outcomes.
Related Online Marketplace Customer Service Pages
Depop Customer Service FAQs
What is Depop’s customer service phone number?
Depop does not currently publish a general customer-service phone number through its Help Center. Customers should use the Depop Help Center, Resolution Centre, or official contact form.
What is Depop’s customer service email?
Depop’s official Help Team profile lists support@depop.com. Account-specific problems are generally best submitted through the official Help Center contact form.
Is Depop customer service available 24 hours?
Depop does not currently publish verified 24/7 customer-service hours on its Help Center. Online help resources and support-request forms can be accessed at any time, but that does not mean a support representative will respond immediately.
What should I do if my Depop order never arrives?
Check tracking and contact the seller. Once the applicable waiting period has passed, raise an issue through the purchase. U.S. buyers can generally raise an issue after more than five days if the seller has not shipped.
When does Depop automatically cancel an unshipped U.S. order?
Depop currently states that U.S. orders that remain unshipped for 10 days are automatically canceled and fully refunded.
How do I get a refund from Depop?
Open the affected purchase and use Depop’s dispute process. Eligible purchases may qualify for Depop Protection when an item is not received or is significantly not as described.
How do I appeal a Depop suspension?
Use the appeal route provided in Depop’s account-enforcement communication and include evidence supporting the appeal.
How do I report a fake Depop email?
Do not click its links or attachments. Depop instructs users to forward suspected phishing emails to reportphishing@depop.com.
How can I tell whether Depop is having an outage?
Check the official Depop Status page for current website and app incidents.
Who owns Depop?
Depop is part of eBay. eBay completed its acquisition of Depop in July 2026, while Depop continues to operate under its distinct marketplace brand.
Where is Depop headquartered?
Depop’s current company information identifies London, United Kingdom, as its headquarters. Depop does not currently publish a headquarters street address through its main company-information page.
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Share Your Depop Customer Service Experience
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Independent-site disclaimer: CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with Depop, Depop Limited, eBay Inc., Stripe, Klarna, PayPal, USPS, or any Depop buyer or seller. CustomerServiceNumbers.com cannot access a Depop account, issue a refund, release a seller payout, restore an account, cancel an order, change a suspension decision, investigate a transaction, or provide Depop customer support.