How to Contact Dominion East Ohio Customer Service
Phone Number: 1-800-362-7557
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7 Responses
Go to your local community action to sign up for PIPPplus. They also offer HEAP and PIPP.
I HAVE BEEN TRYING OVER 2 WEEKS TO GET MY GAS ON ALSO I HAVE A 5YR OLD IN THE HOUSE THEY ARE TAKING THERE GOOD OLD TIME TO GET MY ACCOUNT PROCCESSED IT VERY ANNOYING THAT THEY DONT CARE AN CANT SEEM TO DO THER JOBS RIGHT I HAVE FAXED ALL THE INFO MUILTIPLE TIMES AN WHEN I CALL BACK IT STILL BEING PROCCESSED ITS A BOUNCH OF BULLS*** AN I AM GOING TO THE BETTER BUSSINESS ABOUT THE ISSUE
smell of gas…came within the hour, a bad shutoff valve on the stove…they fixed it and good service for a Sunday afternoon
I HAVE A GOOD REPORT ON THIS COMPANY.I HAD LOST MY BILL AND DIDN’T HAVE MY ACOUNT NUMBER,
DIDN’T KNOW WHAT TO DO.(I PAY MY BILL BY PHONE)I CALLED THE 800 NUMBER AND WITH IN 5 MIN
GOT MY ACOUNT NUMBER AND WAS ABLE TO PAY MY BILL.(I WAS SHOCKED IT WENT WELL)SO I JUST WANTED TO GIVE CREDIT WHERE CREDIT IS DO.
Why can’t I get a simple printout of my bill???? I went online registered and could not get pass that process??? Online service has come a long way perhaps you should hire NEW IT personal. Oh, and how about answering the phone for your paying customers, after all you make a lot of money from our business. Use some of it to hire operators that are trained and want to Work!!!!!!
The customer service is non-existent. They made a mistake online with my bill and instead of fixing it, have told me that there’s no way to reverse it and no way to fix it. SO basically due to an error on their part, that I called and spoke with FIVE people about, I am not up the creek. I am so incredibly angry I want to go to a twice as expensive natural gas company just to get away from this horrid company that is unwilling to do anything about a mistake THEY made. Unbelievable. There are NO other options for gas that aren’t double the cost. It’s just so horribly insane that they can be rude and nasty and just not care.
The customer service at this place is a joke. I called to inquire about a recent bill. Was met with extreme rudness and hostility. Asked to be transferred to a supervisor but was put on hold for over 20 minutes. I also, recently moved out of a place and was scheduled to have the gas cut off. They give you a 4 hour window in which they will be there. The person showed up outside of the window and I wasn’t there. Called dominion to see if they would send someone back out, they refused, even though it was their fault. I was so upset, spoke with 4 different “managers” who only could say sorry. I took a walk through the neighborhood and saw a dominion truck and asked if they could stop by to cut the gas off- they couldn’t without a work order. This company does not care about anything but getting their money. They have you by the balls as there is no other providers in the area. The rudeness and unprofessionalism of this company is unreal.