Duquesne Light Customer Service: Outages & Billing

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Duquesne Light customers may need assistance with a power outage, downed wire, partial power, high electric bill, payment arrangement, service shutoff, moving request, electric supplier charge, damaged property, tree near a power line, suspicious utility call, or unresolved complaint.

The correct place to start depends on whether the problem is an electrical emergency, ordinary outage, residential account question, business-account matter, payment problem, property-damage claim, or regulated utility complaint.

Below are Duquesne Light’s current contacts, outage and safety information, payment-assistance options, billing guidance, complaint steps, and related consumer resources.

Duquesne Light contact information reviewed and updated in June 2026.

Duquesne Light Customer Service Help by Issue

  • Power outage: Report the outage online, through the Duquesne Light mobile app, or by calling 1-888-393-7000.
  • Downed wire, low wire, broken pole, or dangerous condition: Stay at least 30 feet away and call 911 and Duquesne Light’s emergency number.
  • Partial power or flickering lights: Report the condition through the outage and emergency department.
  • Residential billing or account question: Call 1-888-393-7100 or sign in to the online account.
  • Business-account question: Contact Duquesne Light’s Business Customer Service department at 412-393-7300.
  • Unexpectedly high electric bill: Compare electricity usage, billing days, supplier charges, rates, weather, and account changes before requesting a billing review.
  • Corrected or make-up bill: Ask whether the account qualifies for a payment extension or payment agreement.
  • Unable to pay the bill: Review payment arrangements, CAP, CARES, Dollar Energy Fund, LIHEAP, weatherization, and other assistance.
  • Service disconnected for nonpayment: Use Duquesne Light’s Service Restoration portal or contact Customer Service.
  • Medical condition affected by shutoff: Review the Medical Certificate process promptly. A medical certificate does not erase the bill.
  • Starting, stopping, or transferring service: Use Duquesne Light’s online change-of-service tools and save the confirmation.
  • Electric supplier or generation-charge problem: Review which company supplies the electricity and contact that supplier when appropriate.
  • Tree touching or threatening a power line: Do not trim it yourself. Report an immediate hazard to the emergency number.
  • Streetlight outage: Use Duquesne Light’s streetlight reporting tool unless the light is maintained by the City of Pittsburgh.
  • Property allegedly damaged by Duquesne Light: Submit a customer claim or call the claims department.
  • Suspicious utility call or door visit: End the interaction and verify it through Duquesne Light’s official residential number.
  • Unresolved regulated utility complaint: Contact the Pennsylvania Public Utility Commission after first giving Duquesne Light an opportunity to resolve it.

How To Contact Duquesne Light

Important: The older Pittsburgh-area numbers 412-393-7100 and 412-393-7000 may still appear in Duquesne Light materials. However, Duquesne Light’s current public contact pages primarily direct residential customers to the toll-free 1-888-393-7100 customer-service number and 1-888-393-7000 outage and emergency number.

How To Report a Duquesne Light Power Outage

Customers can report an outage online, through the Duquesne Light app, or by calling 1-888-393-7000.

Information To Have Ready

  • The service address
  • The Duquesne Light account number, when available
  • The phone number associated with the account
  • Whether the entire property is without power
  • Whether neighboring properties have electricity
  • Whether the breakers or fuses have been checked
  • Whether a wire, pole, transformer, or tree appears damaged
  • Whether the home has partial power or flickering lights
  • Whether anyone depends on electrically powered medical equipment

Before Reporting an Ordinary Outage

  1. Check whether neighboring homes or businesses are also without power.
  2. Check the home’s breakers or fuses when it is safe to do so.
  3. Look for an outage notification in the Duquesne Light account or app.
  4. Report the outage.
  5. Save the outage confirmation.
  6. Enroll in My Alerts for restoration updates.

If surrounding homes have electricity but only one property is without power, the issue may involve the individual service line, meter equipment, electrical panel, or customer-owned wiring.

Downed Wires and Electrical Emergencies

Never approach, touch, drive over, or attempt to move a downed electrical wire. Assume every wire is energized.

Duquesne Light recommends maintaining at least 30 feet of distance from a downed power line.

What To Do

  1. Stay away from the wire and anything it is touching.
  2. Keep children, pets, neighbors, and vehicles away.
  3. Do not touch fences, trees, puddles, vehicles, or debris near the wire.
  4. Call 911 when there is an immediate danger, fire, injury, or traffic hazard.
  5. Call Duquesne Light at 1-888-393-7000.
  6. Provide the nearest address, cross street, landmark, or pole location.
  7. Remain at a safe distance until emergency personnel or Duquesne Light arrives.

If a Wire Falls on a Vehicle

Remain inside the vehicle unless a fire or another immediate danger requires escape. Call 911 and warn others not to approach.

If escape is necessary because of fire:

  • Do not touch the vehicle and ground at the same time
  • Jump clear with both feet together
  • Shuffle away using very small steps
  • Do not return to the vehicle

Partial Power, Flickering Lights, and Voltage Problems

Duquesne Light’s emergency department accepts reports involving partial power, flickering lights, low wires, broken poles, and other hazardous electrical conditions.

Before reporting the issue, document:

  • The date and time
  • Which rooms or circuits are affected
  • Whether the entire property is affected
  • Whether neighboring properties have the same problem
  • Whether lights become unusually bright or dim
  • Whether appliances are shutting off or malfunctioning
  • Whether a transformer or line is making an unusual sound
  • Whether any burning odor, smoke, or heat is present

If there is smoke, fire, sparking equipment, a burning odor, or another immediate danger, leave the affected area and call 911.

Duquesne Light can inspect utility-owned equipment. A licensed electrician may be required when the problem involves the meter enclosure, service entrance, panel, grounding, breakers, or internal wiring owned by the property owner.

Duquesne Light Outage Status and Restoration Estimates

The Duquesne Light outage map provides current outage information and restoration updates. Customers can also enroll in My Alerts for text or email notifications.

Restoration estimates may change because of:

  • Additional damage discovered by crews
  • Blocked roads
  • Unsafe weather conditions
  • Tree damage
  • Broken poles
  • Damaged transformers
  • Multiple outages in the same area
  • Difficulty reaching equipment

If the Map Says Service Was Restored

  1. Check the main breaker or fuse panel.
  2. Check whether neighbors have power.
  3. Report the outage again if the property is still without service.
  4. Explain that the surrounding area appears restored.
  5. Ask whether the individual service line or meter equipment may require inspection.
  6. Save the new outage confirmation.

Outages During Severe Weather

Outage restoration can take longer when severe storms create widespread damage, flooding, blocked roads, fallen trees, broken poles, or unsafe working conditions.

Prepare Before a Storm

  • Update the contact information on the Duquesne Light account
  • Enroll in outage alerts
  • Download the mobile app
  • Charge phones and portable batteries
  • Keep flashlights and batteries available
  • Plan for refrigerated medication
  • Prepare for medical equipment that requires electricity
  • Review safe generator procedures
  • Keep trees and debris away from customer-owned electrical equipment

Generator Safety

  • Operate generators outdoors and away from doors, windows, and vents
  • Never operate a generator in a home, basement, garage, or enclosed porch
  • Install and test carbon-monoxide alarms
  • Keep generators dry
  • Allow the generator to cool before adding fuel
  • Do not connect a generator directly to household wiring without approved transfer equipment
  • Use a qualified electrician for permanent generator connections

Improper generator connections can send electricity onto utility lines and endanger workers and neighbors.

Unexpectedly High Duquesne Light Bills

A high electric bill may result from increased energy use, extreme weather, a longer billing cycle, corrected billing, a supplier-rate change, electric heating, malfunctioning equipment, or additional household activity.

How To Review a High Bill

  1. Compare the kilowatt-hours with the previous month.
  2. Compare usage with the same month from the previous year.
  3. Check the number of days in the billing period.
  4. Review whether the meter reading was actual, estimated, or corrected.
  5. Check the electric-generation supplier listed on the bill.
  6. Compare the supplier price with Duquesne Light’s Price to Compare.
  7. Review distribution, generation, transmission, tax, and rider charges separately.
  8. Review electric heating and cooling use.
  9. Check water heaters, well pumps, pool equipment, dehumidifiers, and portable heaters.
  10. Use Duquesne Light’s energy-use tools to examine changes.

Common Causes of Increased Electricity Use

  • Electric resistance heat
  • Heat pump backup strips operating frequently
  • Portable space heaters
  • Air conditioning during unusually hot weather
  • Electric water-heater problems
  • Additional occupants or guests
  • Electric-vehicle charging
  • Dehumidifiers
  • Well or sump pumps
  • Older refrigerators or freezers
  • Pool pumps and heaters
  • Construction equipment

Duquesne Light can explain the billed usage and utility charges. Diagnosing customer-owned appliances, heating systems, or wiring may require an electrician, HVAC contractor, plumber, or appliance technician.

Duquesne Light Delivery Charges and Electric Suppliers

Pennsylvania customers may choose a competitive electric-generation supplier. Duquesne Light continues to deliver the electricity, maintain the distribution system, read the meter, and respond to outages.

A Duquesne Light bill may therefore include:

  • Distribution charges: Charges for delivering electricity through Duquesne Light’s system.
  • Transmission charges: Charges associated with moving electricity over the regional transmission system.
  • Generation or supply charges: Charges for the electricity itself.
  • Supplier charges: Charges based on a competitive supplier’s agreement.
  • Taxes, riders, and other approved charges: Charges authorized under applicable tariffs and regulations.

Contact the Electric Supplier When:

  • The supplier rate is different from the promised rate
  • A fixed-rate term expired
  • A variable rate increased
  • The account was enrolled without authorization
  • A cancellation fee appears
  • The customer cannot obtain the supplier agreement
  • The supplier promised savings that did not occur

Contact Duquesne Light when the issue involves meter readings, distribution charges, service delivery, outages, account information, or the supplier shown on the bill.

Customers can compare current supplier offers through PA Power Switch, the Pennsylvania Public Utility Commission’s shopping website.

How To Dispute a Duquesne Light Bill

Identify the exact charge, usage amount, meter reading, supplier, payment, service date, or account action being disputed.

Documents To Collect

  • The current bill
  • Prior bills
  • The Duquesne Light account number
  • Meter readings or photographs
  • Payment confirmations
  • Supplier agreements
  • Start, stop, or transfer-service confirmations
  • Emails, letters, and chat records
  • Previous case numbers
  • Repair reports involving customer-owned equipment

Questions To Ask

  • Was the meter reading actual or estimated?
  • Was an earlier reading corrected?
  • Why does the bill cover more than one month?
  • Which company supplied the electricity?
  • Did the generation rate change?
  • Was a payment applied to the correct account?
  • Did service begin or end on the correct date?
  • Was a late charge, deposit, or restoration charge added?
  • Can the company provide the explanation in writing?

Request a case number and record the representative’s name, date, explanation, and promised action.

Corrected and Make-Up Bills

A corrected bill may include electricity usage from more than one month when earlier service was not billed correctly or a meter problem affected the account.

Duquesne Light states that customers receiving certain corrected or make-up bills may qualify for a payment extension or payment agreement.

When receiving a corrected bill:

  1. Ask which billing periods are included.
  2. Request the original and corrected meter readings.
  3. Ask why the usage was not billed earlier.
  4. Confirm whether estimated readings were involved.
  5. Request an itemized calculation.
  6. Ask about a payment extension or installment agreement.
  7. Keep the written explanation and arrangement terms.

How To Pay a Duquesne Light Bill

Residential customers currently have several payment options.

  • Online: Pay through the Duquesne Light account or use the guest-payment option.
  • Digital Wallet: Eligible online payment options include Apple Pay, Google Pay, PayPal, and Venmo.
  • Telephone: Call 1-888-393-7100 to pay by bank account or credit or debit card.
  • Mobile App: Pay through the Duquesne Light app.
  • AutoPay: Enroll in automatic withdrawal through the account.
  • Western Union: Use city code DUQUESNE PA. A service fee may apply.
  • Walmart: Provide the Duquesne Light bill and use payment code WMBP. A service fee may apply.
  • Mail: Send the check and remittance stub to P.O. Box 371324, Pittsburgh, PA 15250-7324.

Duquesne Light currently states that residential online and automated telephone payments do not carry a company payment fee. In-person payment agents may charge a separate convenience fee.

Payment Safety Tips

  • Use Duquesne Light’s official website, app, number, or authorized payment location
  • Confirm the account number before paying
  • Save the payment confirmation
  • Do not send gift-card numbers to someone claiming to be Duquesne Light
  • Do not rely solely on caller ID
  • Verify urgent payment demands by calling 1-888-393-7100

Duquesne Light Payment Arrangements

Residential customers with an overdue balance may qualify to pay the balance in monthly installments along with their current monthly charges.

Both the new monthly bill and the payment-arrangement installment generally must be paid on time and in full.

Before Accepting an Arrangement

  • Confirm the total past-due balance
  • Ask how many monthly installments are included
  • Confirm the monthly installment amount
  • Ask when the first installment is due
  • Confirm whether a down payment is required
  • Ask what happens if one payment is missed
  • Confirm whether a deposit or restoration payment applies
  • Request written confirmation

Active residential customers may be able to apply or update income through Duquesne Light’s online payment-arrangement portal.

Duquesne Light Customer Assistance Program

The Customer Assistance Program, commonly called CAP, provides qualifying low-income customers with an income-based monthly payment.

Potential CAP benefits include:

  • Reduced monthly payments
  • Payments based partly on household income
  • Debt forgiveness when program requirements are met
  • A possible security-deposit waiver
  • Energy-saving guidance
  • Referrals to community resources
  • Reduced risk of shutoff when monthly obligations are met

Current eligibility generally requires the applicant to be an adult living in the household and have qualifying household income. Program limits and requirements can change.

Information Needed for an Application

  • Names of household members
  • Household income and income sources
  • Proof of income
  • Birth dates
  • Identification information
  • Duquesne Light account information
  • Any recent LIHEAP award information

For current CAP questions and enrollment information, call 1-888-393-7600. Customers already enrolled in CAP who need payment-arrangement assistance may be directed to 412-393-7200.

Additional Duquesne Light Payment Assistance

Duquesne Light’s assistance resources include:

  • Payment arrangements
  • Customer Assistance Program
  • CARES hardship assistance
  • Dollar Energy Fund grants
  • LIHEAP referrals
  • Income Eligible Energy Assessment
  • Home weatherization
  • Medical Certificate protection
  • Emergency Repair Fund
  • Service-restoration assistance

CARES

CARES may help customers experiencing temporary hardship by connecting them with available company and community resources.

Dollar Energy Fund

Dollar Energy Fund may provide utility assistance to qualifying households when funding is available. Eligibility and application periods can change.

Income Eligible Energy Assessment

Qualifying customers may receive help identifying ways to reduce electricity use and improve energy affordability.

Home Weatherization

Weatherization programs may provide eligible households with energy-saving improvements through local agencies.

Emergency Repair Fund

Duquesne Light offers an Emergency Repair Fund intended to help qualifying homeowners correct unsafe customer-owned electrical conditions.

Contact Duquesne Light or the participating assistance agency early. Funding is limited, and approval is not guaranteed.

Service Shutoff and Restoration

If electricity has been disconnected for nonpayment, use Duquesne Light’s online Service Restoration portal or contact Customer Service to determine the amount and steps required.

Before Making a Restoration Payment

  • Confirm the exact amount required
  • Ask whether the full balance or a partial payment is necessary
  • Ask whether a deposit is required
  • Confirm whether a payment arrangement is available
  • Use an approved payment method
  • Save the confirmation number
  • Ask whether Duquesne Light must be notified after payment
  • Confirm the expected restoration process

If the dispute concerns an imminent shutoff or termination and Duquesne Light has not resolved it, contact the Pennsylvania Public Utility Commission by telephone at 1-800-692-7380 rather than relying solely on an online complaint.

Medical Certificates

A medical certificate may provide temporary shutoff protection when termination of electric service would aggravate a serious illness or medical condition in the household.

The certificate generally must be completed by a qualified medical professional and submitted according to Duquesne Light’s requirements.

Important limitations may include:

  • The certificate provides temporary protection rather than permanent free service
  • Current bills may still need to be paid
  • A payment arrangement may be required
  • The certificate may have an expiration date
  • Renewal may require updated medical verification
  • The customer remains responsible for the account balance

Do not wait until after shutoff to begin the process. Contact Duquesne Light as soon as a termination notice is received.

Starting, Stopping, or Transferring Service

Duquesne Light provides online options for beginning service, ending service, or transferring an existing account to another address in its service area.

Information You May Need

  • The existing account number
  • The old and new service addresses
  • The requested start and stop dates
  • Identification information
  • Contact phone number and email
  • A forwarding address for the final bill
  • Landlord or property-management information when applicable

Moving Between Properties

Confirm:

  • Which address should be disconnected
  • Which address should remain active
  • Whether service dates should overlap
  • Where the final bill should be sent
  • Whether a deposit transfers or is refunded
  • The confirmation number for each service order

Review the final bill to make sure the correct property and date were used.

Streetlight Outages

Use Duquesne Light’s streetlight reporting page for streetlights maintained by the utility.

If the streetlight is within the City of Pittsburgh, Duquesne Light currently directs customers to contact Allegheny City Lighting at 412-255-5483.

Information To Provide

  • The nearest street address
  • The pole number, when visible
  • The nearest intersection
  • Whether the light is completely out
  • Whether it remains on during daylight
  • Whether it is flickering
  • Whether the pole or wiring appears damaged

Use the emergency number rather than an ordinary streetlight form when wires are down, a pole is broken, or another immediate electrical hazard exists.

Trees Near Duquesne Light Power Lines

Do not trim, cut, or climb a tree that is touching or close to an energized power line.

Report an immediate hazard when:

  • A branch has fallen onto a line
  • A tree is sparking
  • A tree damaged a pole or transformer
  • A line is hanging unusually low
  • A tree is creating an active outage or fire hazard

For a dangerous condition, call 1-888-393-7000.

For routine vegetation concerns, use Duquesne Light’s Trees and Power Lines resources.

Customer-Owned Electrical Equipment

The utility owns and maintains much of the equipment used to deliver electricity, but the property owner is responsible for portions of the service equipment and building wiring.

Customer-owned equipment may include:

  • The meter socket or enclosure
  • The weather head
  • The electrical mast
  • Service-entrance conductors in certain installations
  • The main electrical panel
  • Breakers and fuses
  • Grounding equipment
  • Internal building wiring

After storm, tree, vehicle, or construction damage, ask Duquesne Light which equipment must be repaired by a licensed electrician before service can be restored.

Duquesne Light Property-Damage Claims

Customers who believe Duquesne Light caused damage may submit an online customer claim or call 412-393-6032.

Potential claim categories may include:

  • Appliance damage
  • Vehicle damage
  • Lawn or driveway damage
  • Sewer-line damage
  • Personal injury
  • Other property damage allegedly caused by company operations

Information To Keep

  • The date and time of the incident
  • The service or incident address
  • A description of what occurred
  • Photographs or video
  • Damaged items
  • Repair estimates
  • Receipts
  • Outage or service-request numbers
  • Witness information

Duquesne Light states that claim processing does not guarantee reimbursement. The company also states that it is not responsible for food loss or other damage caused by weather-related outages.

Customers who repair or replace damaged property before the investigation is complete should preserve the damaged items and receipts when possible.

Duquesne Light Scam Calls and Door Visits

Scammers may impersonate Duquesne Light and threaten immediate disconnection, ask to inspect a bill, demand a prepaid card, or claim the neighborhood has been flagged for a billing review.

Duquesne Light Scam Warning Signs

  • Demand for a prepaid or gift card
  • Threat of immediate termination unless money is sent
  • Caller refuses to let you verify the account
  • Caller ID displays Duquesne Light but the behavior is suspicious
  • Door-to-door salesperson claims to be Duquesne Light
  • Person asks to see or photograph the electric bill
  • Person claims a supplier must be selected to avoid losing service
  • Person requests immediate entry into the home without a scheduled appointment

Duquesne Light states that it does not ask customers to purchase prepaid cards, does not make sales calls or door-to-door product sales, and rarely requires access inside a home without an appointment.

What To Do

  1. End the call or interaction.
  2. Do not provide payment or account information.
  3. Do not rely on caller ID.
  4. Call 1-888-393-7100 to verify the account.
  5. Ask a person at the door to remain outside while identification is verified.
  6. Call 911 if you feel threatened or unsafe.
  7. Report the incident to Duquesne Light.
  8. Report financial loss or attempted theft to local police.

Customers who have experienced identity theft can ask Duquesne Light about adding an additional account password.

How To Escalate an Unresolved Duquesne Light Complaint

  1. Contact the correct department. Outages, billing, supplier charges, payment assistance, claims, and business accounts may be handled separately.
  2. Request a case number. Record the representative’s name and contact date.
  3. State the requested resolution. Ask for a billing correction, meter review, service restoration, payment arrangement, claim review, or written explanation.
  4. Keep supporting records. Save bills, payments, outage notices, photographs, service confirmations, and correspondence.
  5. Request supervisor review. Explain exactly what remains unresolved.
  6. Upload documents securely. Use Duquesne Light’s secure document-upload feature for account-related evidence.
  7. Request the final decision in writing. Ask which account record, tariff, supplier agreement, or company policy supports the decision.
  8. Contact the Pennsylvania Public Utility Commission. Use the PUC complaint process when a regulated Duquesne Light issue remains unresolved.

Pennsylvania Public Utility Commission Complaints

  • PUC Bureau of Consumer Services: 1-800-692-7380
  • Online Complaint Information: File an Informal Utility Complaint
  • Mailing Address: PA Public Utility Commission, Bureau of Consumer Services, 400 North Street, Keystone Building, Harrisburg, PA 17120

The PUC generally requires customers to contact the utility first and give it an opportunity to resolve the complaint.

If the complaint concerns an imminent shutoff or termination, the PUC recommends calling 1-800-692-7380 rather than relying only on an online submission.

Customers generally must continue paying current monthly charges while a disputed past balance is investigated.

Duquesne Light Customer Reviews and Complaint Sentiment

At the time this page was updated, CustomerServiceNumbers.com did not have any published Duquesne Light reviews and could not calculate meaningful customer sentiment.

The previous page described positive and negative customer trends that were not supported by reviews submitted directly to CustomerServiceNumbers.com. Those generalized claims have been removed.

As customers submit reviews, this section may be updated with recurring topics involving:

  • Power outages and restoration estimates
  • Downed wires and safety response
  • High or corrected bills
  • Electric supplier charges
  • Payment arrangements and CAP
  • Service shutoffs and restoration
  • Starting or transferring service
  • Trees and streetlights
  • Customer property claims
  • How effectively complaints were resolved

Future sentiment summaries will be based on actual CustomerServiceNumbers.com reviews rather than assumptions about Duquesne Light or its customers.

What To Include in Your Duquesne Light Review

  • The city or general service area
  • Whether the issue involved an outage, bill, supplier, payment, shutoff, tree, or claim
  • The approximate dates involved
  • The support channel used
  • Whether Duquesne Light provided a case number
  • How long it took to receive a response
  • Whether the promised action occurred
  • Whether the issue was resolved

Do not publish the complete account number, Social Security number, payment information, full service address, medical information, gate codes, or employee personal information.

Duquesne Light Frequently Asked Questions

What is the Duquesne Light residential customer-service number?

Residential customers can call 1-888-393-7100. Live representatives are currently available Monday through Friday from 8:00 a.m. to 5:00 p.m. ET.

Is Duquesne Light’s automated phone system available 24 hours?

Yes. Duquesne Light currently states that its automated residential telephone system is available 24 hours a day, seven days a week.

What is the Duquesne Light outage number?

Report a power outage, downed wire, partial power, flickering lights, broken pole, or hazardous condition at 1-888-393-7000.

What should I do when I see a downed power line?

Stay at least 30 feet away, keep others back, call 911 when there is immediate danger, and report it to Duquesne Light at 1-888-393-7000.

How do I check a Duquesne Light outage?

Use Duquesne Light’s online outage map or mobile app. Customers can also enroll in My Alerts for status updates.

What should I do if my neighbors have power but I do not?

Check the breakers or fuses when safe, then report the outage again. The problem may involve the individual service line or customer-owned electrical equipment.

How do I dispute a Duquesne Light bill?

Compare the usage, meter reading, billing dates, supplier charges, and payments, then contact 1-888-393-7100 and request a case number and written explanation.

Can Duquesne Light provide a payment arrangement?

Eligible residential customers may be able to pay a past-due balance in installments along with current monthly charges. Apply through the payment-arrangement portal or contact Customer Service.

What is the Duquesne Light CAP phone number?

For current Customer Assistance Program information, call 1-888-393-7600. Existing CAP customers with payment-arrangement questions may be directed to 412-393-7200.

Does a medical certificate cancel a Duquesne Light bill?

No. A medical certificate may provide temporary shutoff protection, but it does not eliminate the account balance or ongoing payment obligations.

How do I restore disconnected Duquesne Light service?

Use the online Service Restoration portal or contact Customer Service to confirm the required payment, arrangement, deposit, and restoration steps.

How do I start, stop, or transfer Duquesne Light service?

Use Duquesne Light’s online change-of-service page. Save the confirmation number and verify the old and new service addresses and effective dates.

How do I report a Duquesne Light scam?

Call 1-888-393-7100 or use the online scam-reporting form. Contact local police when money, identity information, threats, or criminal conduct are involved.

Does Duquesne Light demand prepaid cards?

No. Duquesne Light states that it does not ask customers to purchase prepaid cards. A caller making that demand should be treated as suspicious.

How do I submit a property-damage claim?

Use Duquesne Light’s online customer-claim form or call 412-393-6032. Preserve damaged items, photographs, estimates, and receipts.

Will Duquesne Light reimburse food lost during an outage?

Duquesne Light states that it is not responsible for food loss or other damage caused by weather-related outages.

How do I file a complaint against Duquesne Light?

Contact Duquesne Light first and request a case number and supervisor review. If the regulated utility issue remains unresolved, contact the Pennsylvania Public Utility Commission at 1-800-692-7380.

Where is Duquesne Light headquartered?

Duquesne Light Company is headquartered at 411 Seventh Avenue, Pittsburgh, Pennsylvania 15219.

Related Electric Utility Customer Service Pages

Official Duquesne Light and Pennsylvania Resources

Related Consumer Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize utility contacts, outage routes, billing guidance, complaint information, assistance programs, and practical resolution steps.

Our goal is not simply to repeat a utility phone number. We help consumers determine whether to contact residential Customer Service, the outage department, business support, CAP, a competitive electric supplier, the claims department, or the Pennsylvania Public Utility Commission.

Reviews may be moderated for spam, profanity, account numbers, service addresses, medical information, payment details, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Duquesne Light Experience

Have you contacted Duquesne Light about an outage, downed wire, high bill, supplier charge, payment arrangement, shutoff, service transfer, tree, streetlight, scam, or property-damage claim?

Leave a rating and review below. Include the general service area, type of problem, support channel used, whether Duquesne Light opened a case, how long it took to receive assistance, and whether the issue was resolved.

Your experience may help another customer determine whether to contact Customer Service, the outage department, payment assistance, an electric supplier, the claims department, or the Pennsylvania Public Utility Commission.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Duquesne Light Company, DQE Holdings, any competitive electric supplier, the Pennsylvania Public Utility Commission, Dollar Energy Fund, or any assistance agency. Duquesne Light does not provide customer support through this website. Contact Duquesne Light or the applicable organization directly regarding electric service, outages, billing, payments, suppliers, claims, shutoffs, safety conditions, or complaints.

This page provides general consumer information and does not provide electrical, legal, regulatory, financial, medical, or emergency advice. Duquesne Light tariffs, Pennsylvania Public Utility Commission rules, supplier agreements, official safety instructions, and individual account records control each customer’s service and bill.

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