E-PASS is operated by the Central Florida Expressway Authority (CFX). For E-PASS account and transponder help, call 1-800-353-7277 or 407-823-7277. Start with CFX’s official contact page so your request reaches the correct toll operator.
E-PASS Contact Options
CFX lists telephone assistance Monday–Friday, 7:30 a.m.–7 p.m., and Saturday, 8 a.m.–4:30 p.m. English and Spanish assistance is available. Email e-pass@cfxway.com for nonurgent questions. Check the official page for current hours and in-person service locations before traveling.
Email and public comments are poor places for full payment-card information or passwords. CFX’s contact page carries a Florida public-records notice. Use the official account system or ask the service team how to provide sensitive supporting documents.
Account Access, Funding and Vehicle Changes
Use the E-PASS login linked from CFX Contact Us. For a login problem, describe the error and the account email you used, without sharing your password. For a missing payment or replenishment issue, keep the date, amount and confirmation number ready.
CFX’s E-PASS FAQs explain account funding and vehicle requirements. Check that the correct plate and vehicle information are associated with your account. When replacing or selling a vehicle, ask support how the account and transponder records should be updated; changing one record may not resolve an earlier invoice.
Pay By Plate Invoices and Toll Disputes
Follow the Pay Your Invoice link on CFX’s official contact page. First identify the agency named on the invoice, the plate, travel date and invoice number. If you already have a prepaid toll account, compare the invoice with its transaction history before requesting a review.
Explain precisely what appears wrong: the vehicle, travel date, amount, duplicate payment or account association. Keep copies of the notice and supporting records. Ask whether the stated payment deadline still applies during review; do not assume that contacting support automatically pauses it.
E-PASS, SunPass and E-ZPass Are Different
CFX’s FAQs distinguish its E-PASS service from SunPass, which is managed by Florida’s Turnpike Enterprise. Interoperability does not make the accounts interchangeable. A transponder’s acceptance on a road does not establish which company handles your account login or refund.
For account changes, contact the operator that issued your account. For a mailed invoice, begin with the agency printed on that notice. Describe both the invoice issuer and your transponder provider if they differ. This helps support identify whether the problem belongs with account records or the invoicing agency.
Transponder Questions
Have the transponder type, identifying number and relevant vehicle details ready. Explain whether it is new, being replaced, associated with a different vehicle or failing to register trips. Ask CFX for the instructions that apply to that device and the roads you plan to use; avoid relying on another toll brand’s setup directions.
E-PASS Customer Service FAQs
Who operates E-PASS?
The Central Florida Expressway Authority operates E-PASS.
What is the E-PASS phone number?
Call 1-800-353-7277 or 407-823-7277 using the hours listed by CFX.
Is E-PASS the same account as SunPass?
No. They have different operators and account systems, even where their transponders are accepted on the same roads.
Where should I pay a CFX invoice?
Start at the Pay Your Invoice link on CFX’s official contact page and match the invoice details before paying.
What helps with a disputed toll?
Provide the invoice or transaction number, travel date, plate and relevant payment or account records through official channels.
Can CSN remove toll fees?
No. CFX or the relevant toll operator must review the request. A public review does not open a dispute.
Share Your E-PASS Support Experience
Read customer reviews or leave your own review. Describe the contact method, the issue and the outcome. Keep account numbers, payment details, passwords and other private information out of public reviews. Posting here does not create a support request.
About This Guide
CustomerServiceNumbers.com is an independent directory and review website. We are not E-PASS and cannot access customer accounts, arrange service or approve claims. Use the linked official channels for assistance.
Official contact routes checked October 23, 2026. Hours, options and policies may change; check the linked official pages before contacting support.