Need Fathead customer service? Start with the official contact page or Fathead Help Center for assistance with wall decals, Big Heads, custom products, and existing orders.
Support information reviewed November 11, 2026.
1. Fathead contact options
Fathead’s support directory directs customers to its online contact form. It lists working hours as Monday–Friday, 8 a.m.–5 p.m. Eastern, with weekends closed. We have not verified a customer-service telephone number in the current official contact information reviewed.
2. Track an existing order
The official contact page includes an order-tracking link that uses your order number and checkout email, including for custom-order progress. Open tracking through Fathead’s website and compare the status with your confirmation email before submitting a delivery inquiry.
3. Prepare your support request
- Order number and purchase date.
- Product name and whether it is custom-made.
- Photos of damage, packaging, or a printing issue.
- A concise explanation of the outcome you are requesting.
For installation problems, describe the surface and the steps you followed. Keep personal details and order identifiers out of public reviews.
4. Exchanges and custom products
Review the official exchange guidance before requesting an exchange. It distinguishes standard products from Custom Creation orders: custom sales are final and ineligible for exchanges, but shipping-damage replacements may be available. Ask support to confirm the applicable remedy before sending anything back.
5. Damaged items or installation trouble
Keep the original packaging and photograph the affected area promptly. Fathead’s exchange guidance lists a 30-day warranty period for purchases through fathead.com. Report the issue within the stated period and request instructions. Consult the Help Center’s product and installation section before applying or removing a decal.
6. Follow up on an unanswered request
Save your submission confirmation and any case number. Reply in the same conversation with a brief summary of the issue and the date you first contacted support. Ask whether more photos or order details are needed and when to expect an update.
7. Frequently asked questions
Can I call Fathead?
The official support material reviewed directs customers to the online contact form. Use that verified channel instead of an unconfirmed phone number.
Can I exchange a custom Fathead?
The published policy says Custom Creation orders are final and cannot be exchanged. Contact support about shipping damage, which is addressed separately.
8. Official help resources
The Help Center has sections for orders, shipping, exchanges, products, and installation. Check the current instructions for your product before relying on an older order policy.
9. Share your experience
Describe your support experience and outcome below. CustomerServiceNumbers.com is independent, is not affiliated with Fathead, and cannot access orders or arrange replacements.