Start at the Gameloft Customer Care portal for game account, purchase or technical problems. Gameloft’s official terms identify this as its help route. Choose the affected game and platform so your request reaches the appropriate support team.
Choose the Game and Platform
The portal provides a game search and general technical, purchase and gameplay topics. Use the exact title shown in your app or game library, and identify the platform where the issue occurred.
Some games use a dedicated Gameloft help center and contact form. For example, Disney Dreamlight Valley has its own support route. A form for a different game may ask for the wrong account information or send the case to the wrong team.
Account Access and Lost Progress
Record your Player ID if available, the game, platform, prior device and what changed before progress disappeared. Tell support whether you switched devices, reinstalled, changed a connected account or saw an account restriction.
Follow the game’s own recovery instructions before overwriting a save or starting a new account. Recovery and cross-platform compatibility depend on the title; do not assume that one Gameloft game’s instructions apply to another.
Missing Purchases or Unrecognized Charges
For a missing item, prepare the store receipt, order reference, item name, amount, purchase date and Player ID. Explain whether the payment completed and whether the item ever appeared. Hide payment-card details in screenshots.
The official portal has separate purchase-help topics. Select the store or platform shown on your receipt and describe whether you need item delivery, an explanation of a charge or a refund assessment. The relevant game team or store must determine the available remedy.
Technical Problems and Follow-Up
Describe the error, the device and operating-system versions, the game version and when the fault began. Mention whether it happens every time and what safe checks you have already tried. A screenshot or short description of the exact point of failure can be more useful than saying only that the game is broken.
Keep the case reference for follow-up. A business-development or advertising address is not a substitute for player support. No general player-support telephone number or guaranteed response time was verified in the checked official routes.
Gameloft Support FAQs
Where do I contact Gameloft player support?
Start at support.gameloft.com and choose the affected game. Follow its specific help and contact options.
Why must I select a game and platform?
Support information and account systems differ by title, platform and store.
What should I include for lost progress?
Provide the game, Player ID if available, previous and current devices, and the change that preceded the problem.
What should I include for a missing purchase?
Have the receipt, order reference, item, date, amount, platform and relevant Player ID ready.
Can an advertising contact fix my game account?
Use official player support. Advertising and business contacts are not the verified account-help route.
Can CSN restore progress or refund a purchase?
No. The relevant Gameloft team or store must review the account and transaction.
Share Your Gameloft Support Experience
Read customer reviews or leave your own review. Describe the contact method, issue and outcome. Keep passwords, account numbers, payment information and private correspondence out of public reviews. Posting here does not create a support request.
About This Guide
CustomerServiceNumbers.com is an independent directory and review website. We are not Gameloft and cannot access customer accounts, manage purchases or decide support cases. Use the linked official channels for assistance.
Official support routes checked October 24, 2026. Contact options and policies may change; consult the linked official pages.