GEICO Customer Service: Claims, Billing and Policy Help

GEICO customer service assists policyholders and claimants with auto insurance claims, policy changes, billing and AutoPay, roadside assistance, windshield damage, proof of insurance, cancellations, total-loss questions, rental coverage, DriveEasy, property policies and complaints.

The correct telephone number depends on whether you need policy service, are reporting a claim, need emergency roadside assistance, or have a homeowners, renters or other policy provided through a GEICO Insurance Agency partner.

GEICO Customer Service Help by Issue

• Policy question or coverage change: Call GEICO Sales and Service or sign in through the website or mobile app.
• Report an auto claim: File the claim online, through GEICO Mobile, or call the 24-hour claims number.
• Track an existing claim: Open GEICO Claims Express using the claim number or contact the assigned adjuster.
• Emergency roadside assistance: Request service through GEICO Mobile or call the dedicated roadside number.
• Windshield or auto-glass damage: Submit a glass claim online, through the app, or by telephone.
• Billing or AutoPay problem: Review the policy billing schedule and call GEICO’s payment department.
• Cancel an auto policy: Call the dedicated cancellation number and confirm the effective date before ending coverage.
• Proof of insurance: Download an insurance ID card online or through GEICO Mobile, or call for assistance.
• DMV registration problem: Confirm that the policy is active and that the correct vehicle identification number, address and state filing are on record.
• Homeowners or renters claim: Determine which partner insurance company underwrites the policy and contact that company’s claims department.
• DriveEasy concern: Review recorded trips, driver roles, phone permissions and how the score may affect renewal pricing.
• Suspected fraud or account takeover: Secure the GEICO account and email, then report unauthorized policy, payment or claim activity.

How to Contact GEICO Customer Service

• GEICO sales and policy service: 1-800-207-7847
• GEICO claims and 24-hour assistance: 1-800-841-3000
• Emergency Roadside Service: 1-800-424-3426
• Windshield and glass claims: 1-800-510-2291
• Billing, payments and payment plans: 1-800-932-8872
• Policy cancellation: 1-800-841-1587
• Proof of insurance assistance: 1-800-861-8380
• Property insurance: 1-800-241-8098
• Military customers: 1-800-645-4827, also written as 1-800-MILITARY
• Motorcycle insurance: 1-800-442-9253, also written as 1-800-44-CYCLE
• Commercial insurance: 1-866-509-9444
• Flood-policy assistance: 1-800-566-1575
• GEICO Contact Center: GEICO contact options
• Report a new claim: Report a GEICO claim online
• Track an existing claim: GEICO Claims Express
• Manage a policy: Sign in to GEICO
• Official website: GEICO.com

GEICO corporate headquarters:
7272 Wisconsin Avenue
Bethesda, MD 20814

GEICO general mailing address:
P.O. Box 9523
Fredericksburg, VA 22403

GEICO’s current official corporate information lists the Bethesda address rather than the older 5260 Western Avenue address previously published on this page.

GEICO says policy and claims assistance is available 24 hours a day through its website, mobile app and telephone support. Department availability and partner-company hours can vary.

Which GEICO Number Should You Call?

• Buying or changing insurance: Call 1-800-207-7847.
• Reporting an accident or auto claim: Call 1-800-841-3000.
• Vehicle breakdown or tow: Call 1-800-424-3426.
• Cracked windshield: Call 1-800-510-2291.
• Payment or AutoPay: Call 1-800-932-8872.
• Canceling auto insurance: Call 1-800-841-1587.
• Homeowners, renters or property policy: Call 1-800-241-8098 or identify the underwriting partner shown on the policy.

How to Report a GEICO Auto Insurance Claim

A claim can be reported:

• Through the GEICO Mobile app
• Through the online Claims Center
• By calling 1-800-841-3000

Report the accident or loss promptly, even when another driver appears responsible.

Have the following available:

• GEICO policy number
• Date, time and location
• Names and contact information for the drivers involved
• Vehicle descriptions and license-plate numbers
• Insurance information for the other driver
• Police report or incident number
• Witness contact information
• Photographs and video
• Description of injuries and property damage

Do not admit legal responsibility at the scene. Provide accurate facts to the police, GEICO and the other insurer.

What Happens After a GEICO Claim Is Filed?

GEICO may:

• Assign a claim number and adjuster
• Contact the drivers, passengers and witnesses
• Review photographs, reports and statements
• Inspect the vehicle
• Prepare or review a repair estimate
• Determine coverage and liability
• Arrange repairs or issue payment
• Review rental-car eligibility
• Determine whether the vehicle is a total loss

Save the claim number and the names and contact details of every assigned representative.

How to Track a GEICO Claim

Open GEICO Claims Express and enter the claim information.

The Claims Center may allow you to:

• Review the claim status
• Message the assigned adjuster
• Upload photographs and documents
• Review repair information
• View rental details
• Check payment information
• Find the adjuster’s telephone number

If the adjuster does not respond, send a written message through the claim portal and request a supervisor.

Claim Against a GEICO Policyholder

A person injured or whose property was damaged by a GEICO policyholder can report a third-party claim to GEICO.

Provide:

• The GEICO policyholder’s name
• The GEICO policy number when available
• The accident date and location
• The police report number
• Photographs of the damage
• Repair estimates
• Witness information
• Your own insurance information

GEICO must investigate coverage and responsibility before agreeing to pay a third-party claim.

Do not dispose of damaged property or begin non-emergency repairs before documenting the damage and confirming whether an inspection is needed.

Third-Party Claim Is Taking Too Long

Ask the adjuster:

• Whether the GEICO policy was active
• Whether liability has been determined
• What information remains outstanding
• Whether the insured has responded
• Whether an inspection has been scheduled
• Whether a rental vehicle has been authorized
• When the next update should occur

Record every conversation and follow up through the claim portal or in writing.

GEICO Total-Loss Claims

A vehicle may be considered a total loss when:

• It cannot be repaired safely.
• The estimated repairs exceed its value.
• The damage meets the applicable state total-loss rules.

GEICO considers factors such as:

• Mileage
• Features and options
• Prior condition
• Modifications
• Comparable vehicle sales
• Applicable taxes and state requirements

Before accepting a total-loss settlement:

1. Review the vehicle description for mistakes.
2. Confirm the trim, mileage, options and condition.
3. Review the comparable vehicles.
4. Provide receipts for recent upgrades or repairs when relevant.
5. Ask how taxes, fees, deductibles and salvage were calculated.
6. Request the valuation report.

Rental Car During a Total-Loss Claim

Rental-car payment depends on:

• Whether the policy includes rental reimbursement
• Whether another driver is legally responsible
• The applicable coverage limit
• The claim circumstances
• The date the total-loss offer is made

Ask the adjuster for the authorized daily rate, total limit and final covered rental date.

Do not assume the rental will remain covered until a replacement vehicle is purchased.

GEICO Emergency Roadside Assistance

Customers with Emergency Road Service coverage can request assistance through the GEICO Mobile app or call 1-800-424-3426.

Roadside assistance may cover eligible:

• Towing
• Jump starts
• Flat-tire changes
• Lockout assistance
• Fuel delivery
• Mechanical breakdown assistance

Coverage, distance limits and out-of-pocket costs depend on the policy.

What to Provide for Roadside Service

Have ready:

• Policy number or account information
• Exact location
• Vehicle year, make, model and color
• Description of the problem
• Whether the vehicle is in a safe location
• Preferred repair shop when a tow is needed

Call 911 first when the vehicle is blocking traffic or anyone is in immediate danger.

Roadside Provider Did Not Arrive

Check the estimated arrival time and provider information in the app.

If the provider is late:

• Contact the provider.
• Update GEICO through the roadside request.
• Ask for a replacement provider.
• Save any towing or service receipts.

Customers who arrange their own eligible roadside service may be able to request reimbursement, subject to policy limits.

GEICO Windshield and Glass Claims

Report glass damage:

• Online
• Through GEICO Mobile
• By calling 1-800-510-2291

Glass damage may be covered under comprehensive insurance.

GEICO may determine whether the glass can be repaired or must be replaced. Deductibles and repair coverage vary by policy and state.

Before Filing a Glass Claim

Photograph:

• The chip or crack
• The complete windshield
• The vehicle identification number
• Any surrounding body damage

Do not sign an Assignment of Benefits or provide insurance information to a person who approaches you unexpectedly at a parking lot, car wash or gas station.

File the claim directly with GEICO and choose a repair provider through the official process.

GEICO Billing, Payments and AutoPay

Call 1-800-932-8872 for payment and billing assistance.

GEICO accepts payments through:

• GEICO.com
• GEICO Mobile
• Automatic bank withdrawal
• Recurring debit or credit card
• One-time bank or card payment
• Automated telephone payment
• Check or money order by mail

Installment fees and payment-plan availability vary by state and policy.

GEICO AutoPay Problems

Customers may need help because:

• The wrong account was charged.
• A payment processed earlier than expected.
• AutoPay continued after a payment-method change.
• A payment was returned.
• The account shows two transactions.
• The policy was canceled despite a payment.
• A premium changed at renewal.

Before contacting GEICO:

• Review the policy billing schedule.
• Confirm whether the transaction is pending or posted.
• Check for a returned-payment notice.
• Review the renewal premium.
• Save bank statements and confirmation numbers.

Duplicate GEICO Payment

Ask GEICO to confirm:

• Whether both payments posted
• Whether one is a temporary authorization
• Which policy period received the payment
• Whether a refund or policy credit will be issued
• When the correction should appear

Do not cancel a bank transaction without understanding whether doing so could cause the policy to lapse.

GEICO Payment Mailing Address

For ordinary mailed payments:

GEICO Insurance
Remittance Center
P.O. Box 70776
Philadelphia, PA 19176-0776

If you received a cancellation notice, use the return envelope and instructions included with that notice. GEICO publishes a separate Philadelphia remittance address for payments intended to prevent cancellation.

Always include the policy number.

GEICO Rate-Increase Questions

A premium may change because of:

• Claims or driving history
• Vehicle changes
• Address or mileage changes
• Coverage or deductible changes
• Household-driver changes
• Statewide rate adjustments
• Repair, medical and litigation costs
• DriveEasy results where applicable
• Discount eligibility

Ask GEICO to compare the old and new declarations pages and identify each factor that changed.

Also review:

• Annual mileage
• Vehicle use
• Garaging address
• Drivers listed
• Discounts removed or added
• Coverage limits
• Deductibles
• Installment fees

Do not reduce required or important coverage merely to lower the premium without understanding the financial risk.

How to Cancel a GEICO Auto Policy

Call 1-800-841-1587 and say “cancel insurance policy” and then “auto” when prompted.

Have the policy number available.

Before canceling:

• Arrange replacement insurance when the vehicle will remain registered.
• Confirm the new policy’s effective date and time.
• Review state license-plate requirements.
• Check whether an automatic payment is scheduled.
• Ask whether an unused premium refund is expected.
• Request written cancellation confirmation.

GEICO states that it does not charge a policy-cancellation fee, although state rules and other policy adjustments may affect the final amount.

Do Not Create an Insurance Lapse

Canceling before replacement insurance begins can result in:

• Uninsured driving
• DMV penalties
• Registration or license suspension
• Lender or lease violations
• Higher future premiums

Confirm that replacement coverage is active before ending the GEICO policy.

Removing a Vehicle From GEICO

State rules may require the owner to:

• Return the license plate
• Transfer the plate to another vehicle
• Maintain insurance until registration is canceled
• Provide proof that the vehicle was sold

Do not remove insurance from a registered vehicle without checking the state’s requirements.

Proof of GEICO Insurance and DMV Problems

Insurance ID cards can generally be downloaded through GEICO.com or GEICO Mobile.

For assistance, call 1-800-861-8380.

Review the card for:

• Correct named insured
• Vehicle identification number
• Policy number
• Effective and expiration dates
• Vehicle year, make and model
• Correct state

Most states accept a digital insurance card, but state rules vary.

DMV Says GEICO Coverage Is Missing

Confirm:

• The policy is active.
• The VIN matches the registration.
• The registered owner matches the policy.
• The garaging and mailing addresses are correct.
• The state received the required electronic filing.
• An SR-22 or FR-44 was filed when required.

Ask GEICO whether it can resend or correct the state insurance-verification record.

Keep proof of active coverage and receipts for any penalty that resulted from an insurer or reporting error.

GEICO Policy Changes

Policyholders can often use GEICO.com or the mobile app to:

• Add or replace a vehicle
• Add or remove a driver
• Change an address
• Update annual mileage
• Change coverage limits
• Change deductibles
• Update payment information
• Download policy documents

Before submitting a change, review the new premium and effective date.

Keep copies of the old and new declarations pages.

Vehicle or Driver Added Without Permission

Contact GEICO immediately when:

• An unfamiliar driver appears.
• A vehicle was added without authorization.
• The policy address changed.
• Coverage was reduced.
• A new payment method appears.

Change the GEICO password and secure the connected email account.

GEICO DriveEasy Help

DriveEasy uses the GEICO Mobile app and phone sensors to record driving behavior.

Depending on the state and program, recorded factors can include:

• Hard braking
• Phone use
• Distance driven
• Time of day
• Cornering and acceleration

GEICO can use DriveEasy results when calculating renewal pricing. Safer drivers may receive savings, while riskier driving can result in a higher rate in states where permitted.

Incorrect DriveEasy Trip

Use the DriveEasy Help Center or app to:

• Change your role from driver to passenger
• Identify a bus, train or bicycle trip
• Review phone permissions
• Correct a missing or incorrect trip
• Review the recorded score

Check the role assigned to every household driver because the combined results can affect the policy.

DriveEasy Not Recording

Confirm:

• The GEICO app is updated.
• Location permission is enabled.
• Motion and physical-activity permission is enabled.
• Background app access is allowed.
• Battery-saving settings are not stopping the app.
• The correct driver is signed in.

Review the program terms before enrolling or withdrawing because participation and pricing consequences vary by state.

GEICO Homeowners, Renters and Property Insurance

Many property policies offered through GEICO Insurance Agency are issued and serviced by partner insurance companies.

Call 1-800-241-8098 or sign in to identify the company that underwrites the policy.

The partner insurer—not GEICO auto claims—may control:

• Property-claim reporting
• Adjuster assignment
• Coverage decisions
• Payments
• Appeals
• Policy cancellation and renewal

Use the company name and claim number shown on the policy and claim correspondence.

Property Claim Follow-Up

If a homeowners or renters adjuster is not responding:

1. Confirm the underwriting company.
2. Call that company’s claim department.
3. Send a written message through its claim portal.
4. Request the adjuster’s supervisor.
5. Ask for the exact reason for any denial.
6. Request the policy language relied upon.
7. Keep photographs, receipts and inventories.

Do not assume every property claim is handled directly by the same GEICO department that services auto policies.

GEICO Account Security and Insurance Scams

Be cautious of calls, texts or emails claiming:

• Your policy will be canceled immediately unless you pay.
• You must provide a verification code.
• A claim payment requires a fee.
• A roadside or glass contractor needs full account access.
• You must install remote-access software.
• Payment must be made by gift card or cryptocurrency.

Use GEICO.com, GEICO Mobile or a verified number from your policy documents.

Do not provide:

• Your password
• A one-time security code
• Your complete Social Security number
• Full bank or payment-card details
• Remote access to your phone or computer

Possible GEICO Account Takeover

Warning signs include:

• An unfamiliar vehicle or driver
• An unexpected policy change
• A changed email or telephone number
• A payment you did not authorize
• A claim you did not file
• Password-reset messages you did not request

Change the GEICO and email passwords, review account information and contact GEICO immediately.

GEICO Customer Reviews and Complaints

CustomerServiceNumbers.com currently shows GEICO with a rating of 2.3 out of 5 stars based on three reviews.

All three published CSN reviews were submitted in 2018, so the rating is a small and dated sample rather than a current measurement of overall GEICO customer satisfaction.

The CSN reviews describe:

• Third-party total-loss delay: A person whose car was struck by a GEICO policyholder reported difficulty obtaining a rental vehicle and settlement updates.
• Hit-and-run claim frustration: One reviewer complained about the handling of property damage caused by a GEICO customer who allegedly left the scene.
• Difficulty reaching useful support: A reviewer reported encountering suspicious survey pages while trying to obtain an answer.

More recent reviews published on the related CorporateOfficeHeadquarters.com GEICO page describe:

• Repeated chat disconnections when requesting a supervisor
• Limited follow-up on a renters insurance claim
• Difficulty correcting insurance information sent to a DMV
• Substantial premium increases
• Unexpected AutoPay and billing changes
• Difficulty receiving promised callbacks

These are individual customer reports and do not establish that every GEICO customer or claimant will experience the same outcome.

What to Include in Your GEICO Review

A useful review should explain:

• Whether you were the policyholder or another party making a claim
• The type of insurance involved
• Whether the issue concerned a claim, bill, cancellation, policy change, roadside service or DMV filing
• The date the issue began
• Which department was contacted
• Whether a claim or case number was provided
• What resolution GEICO offered
• How long the process took
• Whether the matter was ultimately resolved

Do not include complete policy numbers, claim numbers, driver’s-license numbers, Social Security numbers, medical information, payment-card details or private addresses.

How to Escalate a GEICO Complaint

1. Contact the responsible department. Policy service, claims, billing, roadside assistance and property partners use different processes.
2. Gather documentation. Save policy documents, declarations pages, estimates, photographs, bills, messages and payment records.
3. Request a case or claim number. Record the representative’s name, date and promised action.
4. Use written communication. Send a message through the policy or claim portal so there is a record.
5. Ask for a supervisor. Explain what remains unresolved and what action you are requesting.
6. Request the basis for a decision. Ask for the policy provision, valuation or evidence supporting a denial or settlement.
7. Follow up through the existing case. Avoid creating several unrelated complaints about the same issue.
8. Contact the appropriate state insurance regulator when necessary. Insurance complaints are generally handled by the insurance department in the state where the policy or claim applies.

Information to Include in a GEICO Complaint

Include:

• A partially masked policy or claim number
• The insurance product involved
• The loss, billing or policy-change date
• A concise timeline
• Names of representatives or adjusters
• Previous case numbers
• Copies of supporting records
• The specific resolution requested

GEICO Customer Service Frequently Asked Questions

What is GEICO’s customer-service phone number?

Call 1-800-207-7847 for sales and policy service. For claims and 24-hour assistance, call 1-800-841-3000.

Is GEICO customer service available 24 hours?

GEICO states that assistance is available 24 hours a day through its website, mobile app and telephone system. Some specialized departments and partner insurers may have different hours.

What is the GEICO claims number?

Call 1-800-841-3000 or report the claim online or through GEICO Mobile.

What is GEICO’s roadside-assistance number?

Call 1-800-424-3426 or request service through GEICO Mobile.

What is GEICO’s glass-claim number?

Call 1-800-510-2291 for windshield and auto-glass claims.

How do I cancel GEICO insurance?

Call 1-800-841-1587. Confirm the effective date and arrange replacement coverage before canceling a registered vehicle.

Does GEICO charge a cancellation fee?

GEICO states that it does not charge a cancellation fee for canceling an auto policy. The final balance or refund can still be affected by the policy period, state rules and prior adjustments.

How do I get proof of GEICO insurance?

Download the insurance ID card through GEICO.com or GEICO Mobile. For assistance, call 1-800-861-8380.

How do I correct a DMV insurance-reporting problem?

Confirm the policy status, VIN, registered owner and state information. Ask GEICO whether it can correct or resend the electronic insurance filing.

What is GEICO’s billing number?

Call 1-800-932-8872 for payments and payment-plan assistance.

Who handles GEICO homeowners and renters claims?

Many property policies are issued by GEICO Insurance Agency partner companies. Check the policy for the underwriting company or call 1-800-241-8098.

Who owns GEICO?

GEICO is a subsidiary of Berkshire Hathaway Inc.

Where is GEICO headquartered?

GEICO currently lists its corporate headquarters at 7272 Wisconsin Avenue, Bethesda, MD 20814.

How GEICO Compares With Other Insurance Companies

• Progressive customer service: Offers auto, property, motorcycle, commercial and other insurance products through direct and agency channels.
• Allstate customer service: Provides auto, home, renters, life and other coverage through agents and online service.
• State Farm: Provides insurance and financial services through a large nationwide agent network.
• Nationwide: Offers auto, property, life, pet and business insurance products.
• Farmers Insurance: Provides auto, home, renters, business and specialty coverage through agents.

When comparing insurers, consider premiums, coverage limits, deductibles, claim satisfaction, rental coverage, repair options, financial strength, discounts and access to adjusters.

Related GEICO and Consumer Help Pages

• GEICO corporate office, headquarters and complaints
• Progressive Insurance customer service
• Allstate customer service
• Identify an unfamiliar insurance or GEICO charge
• Check a suspicious GEICO call, email, text or claim message
• Find official chat and online insurance-support options
• Read and share insurance-company reviews

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Government Employees Insurance Company, GEICO Insurance Agency, Berkshire Hathaway or any GEICO partner insurance company.

Our goal is to provide more than a telephone number by helping policyholders and claimants identify the correct department, document a dispute, understand common claims and billing procedures, and report whether the company resolved the issue.

Share Your GEICO Customer Service Experience

Have you contacted GEICO about a claim, total loss, rental car, roadside service, glass repair, payment, rate increase, policy cancellation, proof of insurance, DriveEasy or a homeowners or renters policy?

Leave a review below and explain what happened, which GEICO or partner department you contacted, whether a claim or case number was provided, what resolution was offered, how long the process took and whether the issue was ultimately resolved.

Do not include complete policy or claim numbers, Social Security numbers, driver’s-license information, payment-card details, medical records, private addresses or other sensitive personal information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Government Employees Insurance Company, GEICO Insurance Agency, Berkshire Hathaway or any GEICO partner insurer. GEICO does not provide customer support through this website.

Contact information and support links are provided to help consumers reach the correct organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.