Ghirardelli customer service can help with Ghirardelli.com orders, shipping, damaged chocolate, product-quality concerns, ingredients, allergens, Ghirardelli Chocolate Shop purchases, and eligible satisfaction-guarantee requests. A 2026 voluntary recall also applies to specific large-format powdered beverage mixes, so affected customers should check the exact product, package size, lot code, and best-by date.
How to Contact Ghirardelli Customer Service
- Ghirardelli.com customer service: 1-888-402-6262
- Online-order email: CustomerService@ghirardelli.com
- Customer service hours: Monday–Friday, 8 a.m.–5 p.m. PT
- Contact page: Ghirardelli Contact Us
- Chocolate Shop and authorized-retailer product concerns: 1-844-776-0419
- Consumer-product email: consumerservice_gh@lindt.com
- Official website: Ghirardelli.com
Ghirardelli 2026 Powdered Beverage-Mix Recall
Current safety notice: Ghirardelli voluntarily recalled specific powdered beverage mixes in April 2026 because of potential Salmonella contamination associated with a milk-powder ingredient.
- Recall questions: 1-844-776-0419
- Recall-line availability: 24 hours a day, 7 days a week
- Official notice: Ghirardelli Voluntary Recall Notice
The recall involves specific large-format products primarily intended for restaurants, food-service companies, and institutional customers. Some products may also have been sold to consumers through online sellers.
Affected product categories include certain:
- Chocolate-flavored frappe mixes
- Classic white frappe mixes
- Premium hot cocoa bulk pouches
- Chocolate and cocoa sweet ground powder
- White chocolate-flavored sweet ground powder
- Vanilla frappe mix
- White mocha frappe mix
- Mocha frappe mix
- Frozen hot cocoa frappe mix
Not every product with one of these names is recalled. Compare the exact product name, package size, lot number, and “Best If Used By” date with the official recall notice.
Do not consume a product that matches the recall. Keep the package information available and call Ghirardelli for disposal, return, or refund instructions. Anyone who becomes ill after consuming a recalled product should seek appropriate medical assistance.
Choose the Correct Ghirardelli Support Route
- Ghirardelli.com order: Call 1-888-402-6262 or email CustomerService@ghirardelli.com.
- Online order arrived melted, damaged, missing, or incorrect: Contact online-order support within 14 days of receiving the shipment.
- Ghirardelli Chocolate Shop purchase: Call 1-844-776-0419 or email consumerservice_gh@lindt.com.
- Product from an authorized retailer: Try returning it to the retailer first. If the retailer cannot help, use the consumer-product number or email.
- Unauthorized marketplace seller: Contact the seller or marketplace. Ghirardelli’s satisfaction guarantee generally excludes unauthorized sellers.
- Ingredient, allergen, nutrition, or baking question: Check the current package and review the official product FAQs before contacting consumer care.
- Chocolate Shop or ice-cream-shop complaint: Contact the location first, then use Ghirardelli consumer care if the issue remains unresolved.
- Wholesale or business purchase: Use the distributor information on Ghirardelli’s Where to Buy page.
What to Have Ready for a Product Complaint
Ghirardelli may request:
- Product name and package size
- Product code or lot code
- “Best If Used By” date
- Purchase date and location
- Ghirardelli.com order number, when applicable
- Receipt or other proof of purchase
- Photographs of the product and packaging
- Shipping carton and packing materials for delivery damage
- A description of the taste, appearance, packaging, ingredient, or safety concern
- The number of affected packages
- The resolution being requested
Retain the product and packaging unless it would be unsafe to do so. Do not mail chocolate, damaged merchandise, or food products to Ghirardelli unless customer service provides specific return instructions.
Ghirardelli Satisfaction Guarantee
Ghirardelli’s satisfaction guarantee covers eligible products purchased by original end-user customers from Ghirardelli or authorized U.S. sellers. Requests must generally be submitted within 45 days of the original purchase.
Ghirardelli.com Purchases
For a Ghirardelli.com purchase, contact 1-888-402-6262 or CustomerService@ghirardelli.com. Have the order information, product code, best-by date, and photographs ready.
Ghirardelli Chocolate Shop Purchases
For an eligible product purchased at a Ghirardelli Chocolate Shop, contact 1-844-776-0419 or consumerservice_gh@lindt.com. Ghirardelli may require the receipt, product code, best-by date, and photographs.
Authorized-Retailer Purchases
Start with the store where the product was purchased. If the authorized retailer cannot resolve the issue, contact Ghirardelli consumer care. Be prepared to identify the seller and provide proof of purchase.
The guarantee does not automatically promise approval. Ghirardelli may verify the seller, purchase, product, and supporting documentation before authorizing a refund or replacement.
Ghirardelli.com Shipping and Returns
Ghirardelli uses temperature-sensitive shipping rules because chocolate can melt during transit. Standard shipping is generally estimated at two to five business days, although remote destinations may take longer.
Warm-weather restrictions can limit standard shipping between approximately mid-April and mid-November. Some warm locations, including certain Florida destinations, may require expedited shipping throughout the year.
Review the current Ghirardelli shipping and returns policy before ordering.
Melted, Damaged, or Unsatisfactory Delivery
If a Ghirardelli.com order arrives melted, damaged, incorrect, or otherwise unsatisfactory, contact customer service within 14 days of receipt. Ghirardelli may request photographs and detailed information before authorizing a replacement or refund.
Shipping charges are generally excluded from refunds. Incorrect or incomplete delivery addresses may result in additional reshipping charges.
Chocolate Delivery Tips
- Track the package and arrange for prompt delivery pickup.
- Do not leave chocolate outdoors or in a hot vehicle.
- Accept the delivery instead of refusing it.
- Move the package to a cool, dry location promptly.
- Photograph visible damage before discarding the shipping carton.
Ghirardelli Ingredients, Allergens, and Nutrition
Ingredients and manufacturing information vary by product and can change. Always read the package you are purchasing rather than relying solely on an older label, online review, recipe, or generalized product description.
Ghirardelli states that some products contain gluten-containing ingredients. Bars and SQUARES may be produced on shared equipment with products containing certain tree nuts. Individual products may also contain milk, soy, wheat, tree nuts, or other allergens.
Use the Ghirardelli Product FAQs and the current package label for product-specific information.
Allergy warning: Do not consume a product if the ingredient or cross-contact information is unclear for your allergy. Contact Ghirardelli before consuming it. Seek emergency medical assistance for a serious allergic reaction.
Ghirardelli Chocolate Shops and Store Complaints
Ghirardelli operates Chocolate and Ice Cream Shops in multiple locations. Hours, menus, services, and store phone numbers vary.
- Find a Chocolate Shop: Ghirardelli Store Locations
- Find products or a retail partner: Where to Buy Ghirardelli
For a restaurant, sundae, food-service, receipt, employee, or store-condition complaint, contact the location manager first. Keep the receipt and note the location, visit date, approximate time, products ordered, and names of any employees involved.
Ghirardelli Corporate Information
Ghirardelli Chocolate Company is part of the Lindt & Sprüngli Group.
Ghirardelli Chocolate Company
1111 139th Avenue
San Leandro, CA 94578-2631
Corporate phone: 1-510-483-6970
The corporate number is not the best route for online orders, refunds, product complaints, or recall questions. Use the appropriate customer-service number first.
The San Leandro address is not a general product-return address. Do not mail food, packaging, or damaged merchandise there without receiving instructions.
Privacy and Security Warning
Contact Ghirardelli through Ghirardelli.com or verified company email addresses. Do not provide passwords, complete card numbers, card-security codes, Social Security numbers, or government-identification documents through ordinary email or social media.
Do not publish your home address, email address, telephone number, order number, tracking number, receipt, payment information, or complete product codes in a public review.
Accurate Ghirardelli Reviews and Complaints
Ghirardelli currently has a rating of 3.7 out of 5 stars based on 3 customer reviews on CustomerServiceNumbers.com.
The three reviews are from 2014–2015. They include one positive flavor comment, one ingredient complaint, and one nutrition-information question. This small, older collection is not sufficient to identify current customer-service, shipping, product-quality, or complaint trends.
Ingredient formulations and nutrition information can change. Statements in older reviews should not replace the current product label or information provided by Ghirardelli.
Share Your Ghirardelli Experience
When leaving a Ghirardelli review, consider including:
- The exact product or store involved
- Where and when it was purchased
- Whether it was a Ghirardelli.com, Chocolate Shop, or retailer purchase
- Whether the issue involved quality, ingredients, shipping, packaging, or service
- Which support number or email you used
- How quickly Ghirardelli responded
- Whether a refund, replacement, or explanation was offered
- Whether the final resolution was satisfactory
Keep personal, payment, medical, order, and identifying information out of your public review.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com independently researches company contact information and links readers to official support, safety, policy, and store resources. Phone numbers, emails, hours, recalls, addresses, and related links are checked against current company or government materials when posts are updated.
Consumer reviews remain the opinions of their individual authors. They are not treated as verified company statements or substitutes for official product-safety information.
Related Customer Service Pages
- Hershey Customer Service
- M&M’S Customer Service
- Keebler Customer Service
- Shari’s Berries Customer Service
- The Swiss Colony Customer Service
Frequently Asked Questions About Ghirardelli Customer Service
What is the Ghirardelli customer service phone number?
For Ghirardelli.com orders, call 1-888-402-6262. For eligible Chocolate Shop or authorized-retailer product concerns, call 1-844-776-0419.
What are Ghirardelli customer service hours?
Ghirardelli.com customer service is available Monday–Friday, 8 a.m.–5 p.m. Pacific Time. The 2026 recall information line at 1-844-776-0419 is available 24/7.
What is Ghirardelli’s customer service email?
For Ghirardelli.com orders, email CustomerService@ghirardelli.com. For eligible Chocolate Shop or authorized-retailer product concerns, email consumerservice_gh@lindt.com.
What Ghirardelli products were recalled in 2026?
The recall applies to specific large-format powdered beverage mixes, including certain frappe, hot cocoa, sweet ground powder, white chocolate, vanilla, mocha, and frozen hot cocoa products. Check the exact product, package size, lot code, and best-by date against Ghirardelli’s official recall notice.
What should I do with a recalled Ghirardelli product?
Do not consume it. Call 1-844-776-0419 and follow Ghirardelli’s current disposal, return, or refund instructions.
How long do I have to report a damaged Ghirardelli.com shipment?
Contact Ghirardelli within 14 days of receiving the shipment. Keep the product, packaging, photographs, order number, and delivery information available.
How does the Ghirardelli Satisfaction Guarantee work?
Eligible original U.S. purchasers must generally submit a request within 45 days of purchase. Ghirardelli may require proof of purchase, photographs, the product code, best-by date, and seller information.
How do I report a Ghirardelli product-quality problem?
Use the support route matching where the product was purchased. Have the receipt, purchase location, product code, best-by date, photographs, and a description of the problem ready.
Where can I find Ghirardelli allergen information?
Check the current product packaging and the official Ghirardelli Product FAQs. Contact consumer care if the allergen or cross-contact information remains unclear.
Who owns Ghirardelli?
Ghirardelli Chocolate Company is part of the Lindt & Sprüngli Group.
CustomerServiceNumbers.com Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with, endorsed by, or authorized by Ghirardelli Chocolate Company, Lindt & Sprüngli, Ghirardelli Chocolate Shops, or any retailer, distributor, marketplace seller, or delivery company.
CustomerServiceNumbers.com cannot access orders, track packages, authorize returns, issue refunds or replacements, determine satisfaction-guarantee eligibility, inspect food products, confirm allergens, diagnose illness, administer recalls, or provide emergency assistance. Contact Ghirardelli, the original seller, a medical professional, or emergency services as appropriate.
Reviews and comments are user-submitted opinions. They are not independently verified and are not endorsed by CustomerServiceNumbers.com. Phone numbers, emails, hours, addresses, recall details, shipping terms, guarantee requirements, ingredients, allergens, links, and company policies can change. Confirm important information with Ghirardelli, the current product package, and applicable official safety notices before acting.
Last Updated: August 13, 2026
