Need help with a GSN Casino account, missing tokens, purchase, refund, game error, lost progress or unexpected charge? GSN Casino has been renamed Royal Lounge Casino, and current player support is now provided through Scopely.

GSN Casino and Royal Lounge Casino customer-support information reviewed and updated in July 2026.

GSN Casino Is Now Royal Lounge Casino

GSN Casino has officially changed its name to Royal Lounge Casino. The name, logo and loading screen have changed, but Scopely says the underlying game remains the same.

Existing players should retain:

Their current account
Player progress and levels
Token balance
Game history
Milestones and achievements
Existing slots, poker and bingo games
Previously earned rewards that remain associated with the account

Players do not need to install a completely separate application. Update the current GSN Casino application through the appropriate app store so the Royal Lounge Casino name and current game version appear.

How to Contact GSN Casino and Royal Lounge Casino Support

Current Game Name: Royal Lounge Casino
Former Name: GSN Casino
Royal Lounge Casino Help Center: Scopely Royal Lounge Casino Support
Game-Specific Support Email: casinosupport@scopely.com
General Scopely Support Email: support@scopely.com
Privacy Email: privacy@scopely.com
Privacy Rights Request Portal: Scopely Data Requests
Scopely Customer Support Directory: Scopely Game Support
Apple App Store: Royal Lounge Casino for iPhone and iPad

Google Play: Royal Lounge Casino for Android
Legal and Privacy Correspondence Address: Scopely, Inc., Attn: Legal Department, 3505 Hayden Avenue, Culver City, CA 90232
Scopely Website: www.scopely.com

Phone-support warning: Royal Lounge Casino does not currently publish a dedicated telephone number for ordinary player support. Use the in-game Help section, official Help Center or casinosupport@scopely.com.

Be cautious with telephone numbers appearing in advertisements, comments, search results or unofficial gaming websites. A legitimate support representative should not ask for your password, verification code, full card number, remote access to your device, gift cards or cryptocurrency.

How to Contact Support From Inside Royal Lounge Casino

In-app support is generally the best route because the game may automatically provide technical and account information that helps Player Services identify the correct account.

Open Royal Lounge Casino.
Open the game’s settings or menu.
Select Help, Support or Contact Us.
Choose the category that most closely matches the problem.
Describe what happened and the resolution you are requesting.
Attach screenshots when they clearly show the error, missing reward or transaction.
Save the support-ticket number or confirmation message.

If the game will not open, use the current Help Center or email casinosupport@scopely.com.

Information to Have Ready Before Contacting Support

Player name or screen name
Player ID, provided privately through official support
Email address associated with the account
Device type and model
Operating-system version
Royal Lounge Casino app version
Date and approximate time the problem occurred
Time zone
Name of the slot, bingo, poker or other game involved
Token balance before and after the incident
Purchase receipt or app-store order number
Exact error message
Screenshots or screen recording, when available
Previous support-ticket number

Never place your player ID, password, purchase receipt, full email address, payment information or verification code in a public CSN review.

Royal Lounge Casino Account or Progress Missing After the Name Change

The change from GSN Casino to Royal Lounge Casino should not create a new account or erase existing progress. Scopely says accounts, game history, levels, achievements and token balances carry over.

If your progress appears missing:

Confirm that the existing GSN Casino application was updated rather than replaced with an unrelated app.
Make sure you are using the same Apple, Google, Facebook or other sign-in method previously connected to the account.
Check whether you are signed into a different Apple ID, Google Account or Facebook account.

Restart the app and device.
Confirm that the device has a stable internet connection.
Avoid beginning extensive play on a new temporary account.
Contact Player Services with any previous player ID, screenshots, receipts or account details that may help locate the original account.

Do not delete and reinstall the application until you know that the account is connected to a recoverable login method. Deleting local app data can make account recovery more difficult when the game was being used as a guest.

Missing Tokens, Rewards or Winnings

Royal Lounge Casino uses virtual tokens and virtual rewards. These items do not represent real money and cannot be cashed out as gambling winnings.

If a reward does not appear immediately, Scopely recommends:

Waiting several minutes for processing
Restarting Royal Lounge Casino
Checking the internet connection
Allowing the game to refresh and reconnect to the server
Contacting support if the reward remains missing

When reporting a missing reward, include:

The feature or game involved
Date and exact approximate time
Reward type and amount
Token balance before and after
Screenshot showing completion or eligibility
Whether the application froze, closed or lost its connection

Daily Challenge or Season Reward Missing

Completing one challenge does not always immediately award a prize. Some challenge rewards become available only after the player earns enough Challenge Points to reach the next milestone.

Check the challenge progress bar, milestone requirements and claim button. Seasonal rewards and passes may also expire when the season ends, so claim unlocked rewards before the displayed countdown reaches zero.

Royal Lounge Casino Purchase Not Received

Purchases may be processed through:

Apple’s App Store
Google Play
Amazon or another supported app store
The Royal Lounge Casino Elite Lounge through ClassicCasino.com

If a purchase was charged but the tokens, pass or other item did not arrive:

Do not immediately repeat the purchase.
Check whether the transaction is completed, pending or declined.
Restart the game and confirm the internet connection.
Review the Apple, Google, Amazon or Elite Lounge receipt.
Take a screenshot of the missing item and current balance.
Contact Royal Lounge Casino support with the order number, date, amount and player ID.

Do not send a full payment-card number by ordinary email. The app-store order number and receipt should normally be sufficient to begin an investigation.

Elite Lounge and ClassicCasino.com Purchases

Royal Lounge Casino may offer an Elite Lounge purchase option that redirects players to a secure checkout page at ClassicCasino.com.

Elite Lounge may provide bonus tokens on qualifying token purchases. The option is being introduced gradually and may not be available to every player or device.

Players may be able to switch between:

Casino Store: Purchases processed through the device’s normal app-store billing system
Elite Lounge: Purchases processed through the Royal Lounge Casino web checkout

The company processing the transaction affects where you should seek billing and refund help. Check the receipt before contacting Apple, Google, Scopely, your bank or another payment provider.

Apple gift-card balances generally must be used through the ordinary Apple in-app purchase route rather than through the separate Elite Lounge web checkout.

Royal Lounge Casino Refund Requests

Scopely’s general terms state that purchases of virtual currency, virtual items and other premium in-game goods are generally final and nonrefundable unless Scopely decides otherwise or applicable law provides additional rights.

Refund procedures depend on who processed the transaction.

Apple App Store Purchase

Apple reviews refund eligibility for transactions processed through Apple.

Visit Apple’s Report a Problem website.
Sign in using the Apple Account used for the purchase.

Select Request a refund.
Choose the applicable Royal Lounge Casino purchase.
Explain the reason for the request and submit it.

Apple determines eligibility under its policies and applicable consumer law. Royal Lounge Casino support can still investigate whether purchased tokens or items were delivered correctly.

Google Play Purchase

Google Play may review eligible Google Play refund requests. Players can also contact the game developer when a purchase was not delivered or did not work as expected.

Use the official Google Play refund process and provide the Google Play order number.

Elite Lounge or Direct Web Purchase

For a purchase processed through ClassicCasino.com or another direct Royal Lounge Casino checkout, contact Player Services. Include the receipt, transaction number, amount, date, player ID and a concise explanation of the problem.

Do not submit the same charge simultaneously as fraud, a refund request and a bank dispute unless you accurately explain the situation to each party. Duplicate or conflicting claims can delay an investigation.

Unauthorized or Unrecognized Royal Lounge Casino Charge

An unfamiliar charge may result from:

A purchase made by another person using the device
A child or household member using a saved payment method

A purchase billed through another Apple or Google account
Multiple smaller purchases grouped on one app-store bill
A delayed charge from an earlier transaction
An Elite Lounge purchase processed outside the app store
Unauthorized use of the payment method or gaming account

To investigate:

Review Apple, Google Play, Amazon and email purchase histories.
Ask household members whether they made the purchase.
Compare the amount and date with Royal Lounge Casino receipts.
Check whether the purchase was processed through the Elite Lounge.
Contact Royal Lounge Casino support.
Report an unauthorized app-store transaction through the appropriate app-store process.

Change compromised passwords and enable purchase verification.
Contact the bank or card issuer promptly when the transaction remains unauthorized.

For additional guidance, see the ChargeOnMyCard.com resource on unrecognized bank and credit-card statement charges.

Royal Lounge Casino App Will Not Open or Keeps Crashing

Try these steps before opening a support ticket:

Check the Apple App Store or Google Play for an update.

Confirm the device is connected to a stable Wi-Fi or mobile-data connection.
Close and reopen the application.
Restart the device.
Confirm the device has enough free storage space.
Install current operating-system updates when compatible.
Disable a VPN temporarily if it appears to be interfering with the connection.
Check whether other apps and websites are working.
Record any error message before reinstalling.

Before deleting the app, confirm that the account is connected to a recoverable login method. Contact support first when you are uncertain whether game progress is stored only on the device.

How to Close a Royal Lounge Casino Account

Scopely’s terms say players may request account closure by:

Opening an in-game Help ticket and asking for the account to be closed
Emailing support@scopely.com and requesting closure

For game-specific assistance, players may also begin with casinosupport@scopely.com.

Before closing the account:

Save receipts needed for pending billing issues.
Resolve missing-purchase or refund requests.
Record the player ID privately.
Understand that progress and virtual items may be permanently lost.
Confirm whether another person uses the same device or connected account.

Deleting the application from a device is not necessarily the same as closing the underlying player account or requesting deletion of personal information.

Royal Lounge Casino Privacy and Data-Deletion Requests

Scopely directs privacy-rights requests through its in-game support system and, for supported games, its online data-request portal.

To begin a privacy request:

Open the game settings.
Select Help, Support, Contact Us or the equivalent option.
Choose the privacy or personal-data request category.
Follow the identity-verification instructions.
Do not uninstall the game until the request is completed.

Players can also visit Scopely’s privacy request portal. For help with the process, email privacy@scopely.com.

A privacy-deletion request can affect account access, saved progress, purchases, virtual items and other information associated with the account.

Royal Lounge Casino Is Simulated Gambling

Royal Lounge Casino includes casino-style slots, bingo, poker and similar games, but it does not offer real-money gambling or an opportunity to win real money or cash prizes.

Tokens, virtual currency, bonuses, passes and other virtual items are licensed for entertainment use within the game. They should not be treated as cash, bank funds, investments or property that can be redeemed outside the game.

Scopely’s terms require players to meet the minimum age for data consent in their jurisdiction. Players under 18 must have permission from a parent or guardian.

Managing In-App Spending

To reduce accidental or unwanted spending:

Enable password or biometric approval for every purchase.
Use Apple Ask to Buy or Google Play family controls for children.

Remove saved payment methods when appropriate.
Set an app-store budget or spending notification.
Review purchase history regularly.
Do not share app-store passwords or verification codes.
Take a break when play or spending is causing distress.

GSN Casino Ownership and Corporate Information

Current Game Name: Royal Lounge Casino
Former Game Name: GSN Casino
Game Operator Identified in the Terms: GSN Games, Inc.
Parent Company: Scopely, Inc.
Scopely Legal Address: 3505 Hayden Avenue, Culver City, CA 90232

Scopely acquired GSN Games from Sony Pictures Entertainment. Royal Lounge Casino support should therefore be directed to Scopely and GSN Games support routes rather than to the Game Show Network television channel or Sony Pictures viewer relations.

The former GSN Games address at 2150 Colorado Avenue in Santa Monica should not be used as the primary current contact for player support.

How to Escalate a Royal Lounge Casino Complaint

Start with in-game support whenever the game opens.
Select the closest support category.
Provide the player ID privately, device details and app version.
Include receipts and order numbers for purchase problems.
Include the date, time, time zone and affected game for missing-token or reward problems.

Request a support-ticket number.
Reply within the existing support conversation rather than opening repeated duplicate tickets.
Use Apple, Google Play or the applicable payment provider when that company processed the transaction.
Ask for written confirmation of any refund, account restoration or account-closure decision.

Contact the payment provider promptly if an apparently unauthorized charge remains unresolved.

A public CSN review does not create a Scopely support ticket, refund request, privacy request or account-deletion request.

GSN Casino and Royal Lounge Casino Customer Reviews

CustomerServiceNumbers.com currently shows 0 published GSN Casino reviews and a rating of 0 out of 5 stars.

Because no reviews are currently published on this CSN page, there is not enough information to identify a reliable positive or negative customer-service trend.

Players may use the review section below to describe firsthand experiences involving:

The GSN Casino to Royal Lounge Casino transition
Missing progress or tokens
Delayed rewards
In-app purchases
Elite Lounge billing
Duplicate or unauthorized charges
Refund requests
Game crashes or loading failures
Account recovery
Account deletion or privacy requests
Player Services response times

Privacy warning: Do not include your password, full email address, player ID, Apple or Google account details, payment-card number, order number, transaction receipt, device identifier, verification code or private support correspondence in a public review.

Frequently Asked Questions

Is GSN Casino still available?

The game continues under the new name Royal Lounge Casino. Existing players can update the current application rather than downloading a separate replacement game.

What happened to my GSN Casino account?

Scopely says existing accounts, progress, history, milestones, token balances and games carry over to Royal Lounge Casino.

What is the GSN Casino customer-service phone number?

Royal Lounge Casino does not currently publish a dedicated telephone number for ordinary player support. Use in-game Help, the official Scopely Help Center or casinosupport@scopely.com.

What is the Royal Lounge Casino support email?

The current game-specific support email published with the Android app is casinosupport@scopely.com.

Do I need to download a new Royal Lounge Casino app?

No. Update the existing GSN Casino application through the appropriate app store. The name and appearance should update while the existing account remains in place.

Why did my tokens disappear?

Restart the game, confirm the internet connection and check whether the reward or purchase is still processing. Contact support with the player ID, time, token amount, game name and screenshots if the balance remains incorrect.

How do I request a Royal Lounge Casino refund?

Check who processed the purchase. Apple reviews Apple App Store refund requests, Google reviews eligible Google Play refund requests, and Scopely Player Services should be contacted for Elite Lounge or direct-purchase problems. Scopely’s terms generally describe virtual-item purchases as final and nonrefundable unless Scopely decides otherwise or the law provides additional rights.

Can I win real money through Royal Lounge Casino?

No. Royal Lounge Casino is a simulated casino game and does not provide real-money gambling or cash prizes.

How do I delete my GSN Casino or Royal Lounge Casino account?

Submit an in-game support ticket requesting closure or email Scopely support. Closing the account may permanently remove progress, virtual items and access to associated information.

Is Royal Lounge Casino still owned by Game Show Network?

No. Scopely acquired GSN Games from Sony Pictures Entertainment. GSN Games operates the game as a Scopely subsidiary.

Is Royal Lounge Casino the same as the Game Show Network television channel?

No. The mobile casino-style game is operated within Scopely’s gaming business. Questions about Game Show Network television programming, cable availability or television sweepstakes should be directed to Game Show Network rather than Royal Lounge Casino Player Services.

Related Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find company-support information and share customer-service experiences since 2004.

This page distinguishes Royal Lounge Casino Player Services from Apple, Google Play, payment providers, the Game Show Network television channel, Sony Pictures, unofficial recovery services and fraudulent support telephone numbers.

CustomerServiceNumbers.com is independent and is not owned by or affiliated with Royal Lounge Casino, GSN Casino, GSN Games, Scopely, Apple, Google, Sony Pictures or Game Show Network.

Share Your GSN Casino or Royal Lounge Casino Experience

Have you contacted Player Services about a missing purchase, token balance, account problem, game crash, refund, unauthorized charge or lost progress? Share your firsthand experience below to help other players understand what happened and whether the issue was resolved.

Describe the support route used, general issue, response time and outcome. Do not publish private account, payment or device information.

Page Update Note

This page was updated in July 2026 to explain that GSN Casino is now Royal Lounge Casino; preserve the established GSN Casino URL; replace outdated GSN support routes with the current Scopely Help Center and game-support email; confirm that existing accounts, progress and token balances carry over; add missing-token, purchase, refund, unauthorized-charge, account-recovery, account-deletion and privacy guidance; explain Apple, Google Play and Elite Lounge billing; clarify that the game does not provide real-money gambling or cash prizes; replace the outdated Santa Monica address with Scopely’s current Culver City legal address; update ownership information; and accurately report the current zero-review CSN status.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Royal Lounge Casino, GSN Casino, GSN Games, Scopely, Apple, Google Play, Amazon, ClassicCasino.com, Sony Pictures or Game Show Network.

CSN cannot access player accounts, recover progress, restore tokens, issue virtual rewards, process refunds, reverse app-store purchases, close accounts or complete privacy requests.

Game names, support links, email addresses, purchasing systems, refund policies, app-store procedures, legal terms and corporate information can change. Verify important information through the Royal Lounge Casino application, Scopely Help Center, current app-store listing, purchase receipt and applicable payment provider.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

GSN Casino Is Now Royal Lounge Casino Customer Support