Hooters Customer Service: Phone, Complaints, Orders & Reviews

If you had a problem with a Hooters restaurant visit, received the wrong takeout order, need a refund, cannot use a gift card, have a HootClub Rewards problem, or need help with Hooters merchandise, use the support route that matches the issue. For restaurant-specific food, service and order problems, the local Hooters restaurant is often the fastest first contact.

Which Hooters Support Route Should You Use?

• Bad dine-in experience: Ask for the restaurant manager, then submit the Hooters Hotline feedback form if the issue remains unresolved.
• Wrong, missing or poor-quality online order: Call the Hooters location shown on the order confirmation.
• Refund for a restaurant or online food order: Contact the restaurant that processed the order.
• General corporate question: Email support@hooters.com.
• Gift-card purchase or delivery problem: Call 1-844-521-1611.
• Gift-card balance: Use Hooters’ online balance checker.
• HootClub Rewards account problem: Use the Hooters app and current HootClub support resources.
• Hooters Gear return: Follow the current Hooters Online Store 30-day return process.
• Merchandise purchased inside a restaurant: Contact the restaurant where the item was purchased.
• Catering: Contact the nearest Hooters restaurant for availability and pricing.

What to Have Ready Before Contacting Hooters

For a restaurant complaint, gather:

• Restaurant city and location
• Date and approximate time of visit
• Receipt or order number
• Menu items involved
• Name of the manager or employee when relevant
• Photos of an incorrect or damaged order when useful
• Amount of any disputed charge
• Previous customer-service correspondence

For an online order, also keep the order-confirmation email because it identifies the restaurant responsible for fulfilling the order.

Do not publish complete payment-card numbers, gift-card numbers, PINs, receipt barcodes, home addresses, telephone numbers or private correspondence in a public review.

Hooters Restaurant Complaints

Common reasons a customer may need to contact a Hooters restaurant or the Hooters Hotline include:

• Incorrect food order
• Missing takeout items
• Food-quality concern
• Excessive wait time
• Restaurant cleanliness
• Employee or manager conduct
• Incorrect charge
• Online-order problem
• Promotion or coupon problem
• Accessibility concern

For a problem that can still be corrected during the visit, ask for the manager before leaving.

For a complaint after the visit:

1. Locate the restaurant in Hooters’ online location finder.
2. Contact that location directly.
3. Explain the problem and requested resolution.
4. Keep the receipt and manager information.
5. If the restaurant does not resolve the problem, submit the official Hooters Hotline form.

Hooters Online Order Problems

Hooters currently tells customers with an online food-order problem to contact the restaurant directly at the telephone number shown on the order-confirmation email or receipt.

This applies to problems such as:

• Wrong order
• Missing item
• Food prepared incorrectly
• Duplicate order
• Order not ready
• Refund request

The local restaurant is responsible for processing refunds for orders it fulfilled.

If the restaurant does not resolve the issue, use the Hooters Hotline to document the complaint.

Hooters Delivery Orders

A delivery problem can involve more than one company.

If you ordered directly through Hooters:

• Contact the Hooters location that prepared the order for food-quality or missing-item problems.
• Use the applicable delivery support option for driver or delivery-location problems when a third-party delivery provider was involved.

If you ordered through DoorDash, Uber Eats or another third-party platform, use that service’s order-help tools for:

• Missing delivery
• Driver issue
• Delivery-location problem
• Third-party refund request

You can still report a restaurant-specific food or service complaint to Hooters.

Getting a Hooters Refund

For a restaurant-food or direct online-order refund, contact the Hooters location that processed the transaction.

Have:

• Receipt
• Order number
• Transaction date
• Amount charged
• Description of the problem

ready.

A restaurant refund can take additional time to appear after Hooters processes it because card issuers and banks control final posting time.

If the restaurant says a refund was issued but it does not appear, ask for the refund date and transaction information before contacting the card issuer.

Duplicate or Incorrect Hooters Charge

If the final amount on the payment account does not match the receipt:

1. Confirm whether the charge is still pending.
2. Compare it with the restaurant receipt.
3. Contact the restaurant that processed the payment.
4. Ask for a corrected receipt or refund when appropriate.
5. Save any written confirmation.

A pending authorization can differ temporarily from the final posted restaurant charge.

If the transaction is completely unfamiliar and the restaurant cannot identify it, contact the financial institution using the number on the back of the card.

Hooters Gift Cards

Hooters currently sells both mailed physical gift cards and electronic gift cards.

Current gift-card terms state:

• Hooters gift cards are redeemable at participating Hooters restaurants in the United States.
• No fees are imposed on Hooters gift cards.
• They generally cannot be redeemed for cash except where required by law.
• A delivered gift card cannot ordinarily be returned or canceled.
• Lost or stolen gift cards are not replaced.

Treat a Hooters gift card like cash and keep the card number and PIN private.

Hooters Gift Card Customer Service

For problems involving an online gift-card purchase or delivery, Hooters currently publishes:

1-844-521-1611

Have either:

• The gift-card order number, or
• The email address used to place the order

ready.

This number is particularly useful if:

• An eGift card was not delivered
• The recipient’s email address was entered incorrectly
• A physical gift card did not arrive
• An online gift-card transaction has a problem

Use Hooters’ separate online balance tracker to check an existing card’s balance.

Hooters Gift Card Scam Warning

Do not buy a Hooters gift card from an unknown marketplace seller merely because the card appears discounted.

Hooters warns consumers that gift cards, promotional cards and branded merchandise offered through auction or resale sites may not be legitimate.

Purchase cards through:

• A participating Hooters restaurant
• The official Hooters gift-card page

Also be suspicious of anyone demanding payment with a Hooters gift card for:

• Taxes
• Utility bills
• Government fines
• Technical support
• Prize fees

Never disclose a gift-card number or PIN to an unknown caller.

HootClub Rewards

HootClub Rewards is Hooters’ loyalty program and is available through the Hooters mobile app.

The program can provide:

• Member offers
• Birthday benefits
• Visit-based rewards
• Promotional offers
• Reward history

Participation can vary by restaurant, so confirm that the specific location participates before relying on a reward.

Hooters’ current FAQ says a purchase can generally be added to the app by scanning the receipt or entering the receipt code within 30 days of the visit.

HootClub Reward Is Missing

If a qualifying visit does not appear:

1. Keep the restaurant receipt.
2. Confirm that the restaurant participates in HootClub Rewards.
3. Make sure you are signed into the correct HootClub account.
4. Scan or enter the receipt information within the permitted time.
5. Use HootClub support if the visit still does not appear.

Do not post a complete receipt code publicly because it may be associated with your rewards transaction.

Hooters Merchandise and Hooters Gear

Hooters operates a separate online merchandise store for:

• Apparel
• Headwear
• Drinkware
• Souvenirs
• Golf merchandise
• Calendars
• Other branded products

The Hooters Online Store is currently operated with fulfillment support from One Live Media.

Online-store customer-service hours are currently listed as:

Monday-Friday, 9 a.m.-6 p.m. CT
Closed weekends and holidays

Current merchandise-support email:

support+hooters@onelive.com

Current Hooters Online Store Return Policy

The dedicated current Hooters Online Store return page says merchandise must be returned within 30 days after it is received.

Eligible items must generally be:

• New
• Unused
• Unwashed
• Unworn

Current exclusions include:

• Used or abused merchandise
• Certain intimate apparel
• Print-on-demand merchandise, except when damaged or incorrect

Ordinary return shipping costs are the customer’s responsibility and are nonrefundable.

Hooters Merchandise Return Address

The current online-store return address is:

ONELIVE Fulfillment / Exchange
4101 Smith School Road
Building 3, Suite 300
Austin, TX 78744

Include:

• The original order number
• The reason for the return

with the package.

Use a trackable shipping service and keep the tracking number.

How Long Does a Hooters Merchandise Refund Take?

The Hooters Online Store currently says refunds are generally credited within approximately 10 business days after One Live Media receives the return.

The issuing bank can require additional time before the credit appears on the account.

For an ordinary eligible return, the merchandise value is refunded but customer-paid return shipping is not.

Damaged Hooters Merchandise

Damaged or defective Hooters Online Store merchandise must currently be reported within 30 days of purchase.

Contact the online-store support team before mailing the item.

After authorization, a qualifying damaged-item return can receive a prepaid return label.

The current policy says the refund can include:

• Original product cost
• Applicable taxes
• Prorated original shipping charges

after the damaged merchandise is received and approved.

Hooters Merchandise Exchanges

The current online-store policy allows an eligible size exchange within the same product.

It does not permit exchanging one product for an entirely different product.

For a different item:

1. Return the original product for a refund.
2. Place a separate order for the desired product.

The Hooters Online Store says qualifying size exchanges are generally processed within approximately 7-10 business days after receipt.

Merchandise Purchased at a Hooters Restaurant

The Hooters Online Store cannot process a return or exchange for merchandise purchased at a physical Hooters restaurant.

Contact the restaurant where the item was purchased.

Keep the receipt whenever possible.

Food Allergies and Ingredient Questions

Hooters provides nutrition information online, but its FAQ warns that menu items and ingredients can change.

Restaurant kitchens may also prepare multiple menu items in shared spaces.

If you have an important food-allergy concern:

• Review current Hooters nutrition information.
• Speak directly with the restaurant before ordering.
• Explain the specific allergen involved.
• Do not rely on an old menu, blog or third-party ingredient list.

For a serious allergy, make the decision based on current information from the restaurant and appropriate medical guidance.

Hooters Catering

Hooters offers catering and large-order options at participating restaurants.

For catering:

1. Find the nearest Hooters location.
2. Contact that restaurant.
3. Confirm menu availability.
4. Ask about minimum orders, pickup or delivery.
5. Confirm timing and pricing before the event.

Availability and pricing can vary by location.

Hooters Restaurant Hours

Restaurant operating hours vary by location.

Use the official Hooters location finder rather than relying on general corporate customer-service hours.

Each restaurant page can provide:

• Telephone number
• Street address
• Opening and closing times
• Online ordering
• Available location features

Holiday hours may differ.

Hooters Ownership Changed in 2025

Hooters underwent a significant restructuring in 2025.

Hooters of America entered Chapter 11 proceedings in March 2025 as part of a planned sale and restructuring.

On October 31, 2025, the founding Original Hooters group completed an acquisition of Hooters of America in partnership with Hoot Owl Restaurants.

Hooters announced that:

• The founding/operator groups would own approximately 140 of 198 domestic restaurants.
• Original Hooters and Hoot Owl would operate the majority of U.S. locations.
• The business would refocus on the original Hooters restaurant concept, menu and customer experience.

The current corporate contact presented on Hooters.com is:

Hooters Brand Management
107 Hampton Rd., Suite 200
Clearwater, FL 33759

This replaces the older Atlanta address previously shown on this CustomerServiceNumbers.com page.

Is Hooters Still in Business?

Yes. Hooters continues to operate restaurants, online ordering, gift cards, HootClub Rewards and merchandise following its 2025 restructuring and ownership change.

Because individual restaurants can close, relocate or change operators, use Hooters’ live location finder to verify a restaurant before traveling.

How to Escalate a Hooters Complaint

1. Contact the restaurant where the problem occurred.
2. Ask to speak with the manager on duty.
3. Provide the receipt, visit date and requested resolution.
4. For online food orders, remember that the restaurant itself processes refunds.
5. If the local restaurant does not resolve the complaint, submit the Hooters Hotline feedback form.
6. Keep screenshots, receipt information and the date of your submission.
7. For a broader corporate issue, email support@hooters.com or use the current customer-service phone route.

A written complaint should explain what happened, where it happened, what the restaurant already did, and the reasonable resolution you are requesting.

Hooters Reviews and Complaints

CustomerServiceNumbers.com currently shows no published Hooters customer reviews and a 0 out of 5 rating based on zero reviews.

There is therefore not enough first-hand CustomerServiceNumbers.com feedback to establish a reliable trend involving Hooters food quality, restaurant service, wait times, refunds or customer service.

The previous version of this page stated that customer reviews often highlighted Hooters’ atmosphere, food quality and service while complaints focused on customer service, food preparation and wait times. Those broad statements were not supported by any visible CSN reviews and should not be presented as findings from this site’s review section.

If you have contacted Hooters, useful first-hand review details include:

• Restaurant location
• Whether the issue involved dine-in, takeout, delivery, a refund, gift card or HootClub Rewards
• Whether you first contacted the restaurant manager
• Whether you submitted the Hooters Hotline form
• Approximate response time
• Whether the issue was resolved

Do not publish complete receipts, payment-card numbers, gift-card numbers, PINs, home addresses, email addresses, phone numbers or private correspondence.

About Hooters

Hooters began in 1983 in Clearwater, Florida.

The restaurant concept became known for:

• Chicken wings
• Burgers
• Seafood
• Sports-bar atmosphere
• Hooters Girl table service

Following the 2025 ownership change, the founding Original Hooters group and Hoot Owl Restaurants operate the majority of domestic Hooters locations.

Hooters Brand Management currently provides centralized brand and corporate contact functions from Clearwater, Florida.

Related Restaurant Customer Service Pages

• Buffalo Wild Wings customer service
• TGI Fridays customer service
• Applebee’s customer service

Hooters Customer Service FAQs

What is the current Hooters customer service phone number?

Hooters currently publishes 770-951-2040 as a customer-service number on its official customer information pages. Restaurant complaints can also be submitted through the Hooters Hotline feedback form.

Is 1-866-225-4668 still the main Hooters customer service number?

That number appeared on older Hooters and third-party listings, but it is not currently published as the main customer-service number on the official Hooters contact resources reviewed for this page. Use the current Hooters Hotline, 770-951-2040 or support@hooters.com.

What is the Hooters customer service email?

Hooters currently lists support@hooters.com for general inquiries.

Where is the Hooters corporate office?

Hooters’ current Contact Us page lists Hooters Brand Management at 107 Hampton Rd., Suite 200, Clearwater, FL 33759.

How do I complain about a Hooters restaurant?

Contact the restaurant manager first. If the restaurant does not resolve the issue or you want the complaint documented beyond the location, submit the official Hooters Hotline feedback form.

How do I get a refund for a Hooters online food order?

Hooters currently says the restaurant listed on the order confirmation is responsible for processing refunds and addressing food or order problems.

What is the Hooters gift-card customer service number?

For problems involving an online gift-card purchase or delivery, call 1-844-521-1611.

Do Hooters gift cards expire?

Current Hooters gift-card terms do not impose ongoing fees. Review the current gift-card terms and any applicable state law for redemption requirements.

Can I return a Hooters gift card?

Hooters’ current terms state that gift cards cannot ordinarily be returned or canceled after they are ordered and delivered, except where applicable law provides otherwise.

Will Hooters replace a lost gift card?

No. Hooters’ current terms state that lost or stolen gift cards will not be replaced.

How do I check a Hooters gift-card balance?

Use the official balance-check link from Hooters’ Gift Cards page.

How long do I have to return Hooters merchandise?

The current dedicated Hooters Online Store return page says eligible merchandise must be returned within 30 days after it is received.

Does Hooters still have a 90-day merchandise return policy?

An older Hooters FAQ still mentions a 90-day satisfaction guarantee, but the current dedicated Hooters Online Store Returns/Exchanges page states 30 days. Use the current 30-day policy when making a return.

Who pays Hooters merchandise return shipping?

Customers are responsible for ordinary return shipping under the current online-store policy. Different rules apply to qualifying damaged or incorrect merchandise.

How long does a Hooters merchandise refund take?

The current online-store policy says refunds are generally processed within approximately 10 business days after One Live Media receives the return.

How do I report damaged Hooters merchandise?

Contact support+hooters@onelive.com. The current policy says damaged or defective merchandise must be reported within 30 days of purchase and authorized before return.

Can I return merchandise bought at a restaurant through the Hooters Online Store?

No. The current online-store policy directs customers with merchandise purchased at a physical Hooters location back to the original restaurant.

What is HootClub Rewards?

HootClub Rewards is Hooters’ mobile loyalty program for offers, visit-based rewards and other promotional benefits at participating locations.

How long do I have to add a Hooters receipt to HootClub?

Hooters’ current FAQ says a receipt should generally be scanned or entered into the app within 30 days of the restaurant visit.

Did Hooters go bankrupt?

Hooters of America entered Chapter 11 restructuring proceedings in March 2025. The founding Original Hooters group and Hoot Owl Restaurants completed their acquisition transaction on October 31, 2025, and the Hooters restaurant system continues to operate.

Who owns Hooters now?

Following the 2025 transaction, Original Hooters and Hoot Owl Restaurants control the majority of domestic Hooters restaurants. Hooters announced that the groups would own approximately 140 of the 198 domestic locations following the transaction.

Where did Hooters start?

The first Hooters restaurant opened in Clearwater, Florida, in 1983.

How many Hooters reviews are on CustomerServiceNumbers.com?

The Hooters page currently has zero published customer reviews and displays an overall rating of 0 out of 5.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, complaint routes, gift-card resources and customer reviews.

CustomerServiceNumbers.com is not affiliated with Hooters, Hooters Brand Management, Hooters of America, Hooters Inc., Original Hooters, Hoot Owl Restaurants, HBM Gift Cards, One Live Media or any Hooters franchisee. Contact information, restaurant ownership, rewards programs, return policies and gift-card terms can change, so verify important transactions through current official Hooters resources.

Share Your Hooters Customer Service Experience

Have you contacted Hooters about a restaurant visit, takeout order, delivery, refund, incorrect charge, gift card, HootClub Rewards account or Hooters Gear purchase?

Leave a respectful first-hand review below describing the restaurant or support route involved, what happened, how long assistance took and whether Hooters resolved the issue.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact Hooters, request a restaurant refund, submit a Hooters Hotline complaint or open a gift-card case. Do not post full receipts, payment-card information, gift-card numbers, PINs, home addresses, phone numbers, email addresses or private customer-service correspondence.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Hooters, Hooters Brand Management, Hooters of America, Original Hooters or any Hooters franchisee, and those organizations do not provide customer service through this page.