Need help finding ION Television, restoring an antenna signal, reporting a cable or streaming problem, correcting closed captions, checking the schedule, or commenting on a program or advertisement? ION directs viewers to its official online HelpDesk and support-ticket system.
ION Television viewer support at a glance
- Submit a viewer-support request: Open an ION support ticket
- ION HelpDesk hours: Monday-Friday, 8:30 a.m.-5:00 p.m. Eastern Time
- Help articles: ION Television Knowledge Base
- Find ION in your area: ION Find Us tool
- Program schedule: ION Television schedule
- ION broadcast stations: ION station list
- Official website: IONTelevision.com
ION does not currently publish a general viewer-service telephone number on its official support pages. Submit a ticket so the concern reaches the appropriate reception, streaming, programming, advertising, website, audio, or accessibility queue.
Avoid fake television-support contacts: ION is a free broadcast network and should not require payment-card information to investigate a viewer reception, schedule, captioning, audio, or programming complaint. Do not give an unknown caller remote access to your television, streaming device, computer, or home network. Use verified iontelevision.com or support.iontelevision.com pages.
How to contact ION Television
Use ION’s official viewer-support form. The form asks for an email address, city, state, ZIP code, ION network, viewing method, platform or channel number, issue category, subject, description, and optional attachment.
Available support categories include:
- Antenna, cable, or satellite reception
- Streaming-TV support
- Channel availability
- Audio, video, or display problems
- Closed-captioning concerns
- Programming-guide or schedule errors
- Advertising concerns
- Programming and content feedback
- ION website problems
The normal Digital HelpDesk schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time. It is normally closed on Saturdays, Sundays, major national holidays, and some Ohio state holidays. Tickets can still be submitted outside staffed hours and will remain in the support queue.
What to include in an ION support ticket
Provide enough information for ION to identify the station, platform, program, advertisement, or technical problem:
- City, state, and ZIP code
- Whether the concern involves ION, ION Mystery, or ION Plus
- How the channel is received: antenna, cable, satellite, or streaming
- Local channel number, call letters, provider, or streaming-platform name
- Television, streaming-device, or app model when relevant
- Approximate date and time the problem occurred
- Program, episode, movie, sporting event, or advertisement involved
- Description of the missing signal, audio, video, guide, captioning, or content issue
- Steps already taken to troubleshoot the problem
- A photograph or screenshot when it helps demonstrate the issue
Save the support-ticket confirmation and any reply from ION. If the problem continues, respond through the same ticket when possible so the support history remains together.
How to find ION Television in your area
Use the official ION Find Us tool to search for local over-the-air, cable, satellite, and available streaming options. Channel numbers and availability differ by market and provider.
The ION station list provides information about stations associated with the network. Viewers should still check the local television guide or provider lineup because a network may appear on a primary channel, subchannel, or different channel number.
ION antenna reception problems
If ION disappeared from an antenna television, perform a channel rescan. ION’s Find Us page recommends opening the television or converter-box menu, selecting Setup or Settings, and running the available channel scan or auto-program function.
Before submitting a ticket:
- Confirm that the antenna cable is securely attached
- Restart the television or converter box
- Run a complete channel rescan
- Check whether other local over-the-air stations are also missing
- Try repositioning the antenna and scanning again
- Record the local ION channel number or station call letters
If ION remains unavailable, review the official antenna reception guidance and submit a support ticket with the ZIP code, station, equipment, and troubleshooting steps.
ION cable or satellite channel problems
For a missing channel, outage, pixelated picture, incorrect guide listing, or provider-specific problem, contact the cable or satellite provider first. The provider controls its equipment, account authorization, channel package, local lineup, and service outages.
If the provider says the issue originates with ION, submit an ION ticket and include:
- Provider name
- Channel number
- City and ZIP code
- Whether the problem affects picture, sound, captions, schedule data, or total availability
- Date the provider was contacted and what it reported
ION also provides a cable and satellite reception article.
ION streaming-TV problems
The ION support form accepts reports involving streaming services and connected-TV platforms. Select Streaming TV Support and identify the exact platform, device, channel, and problem.
For loading, crashing, login, buffering, audio, video, captioning, guide, or availability issues, first:
- Close and reopen the app or channel
- Restart the television or streaming device
- Confirm the device has an internet connection
- Install available app, device, or television updates
- Check whether other channels on the platform work normally
Contact the streaming provider when the problem involves its account, subscription, billing, password, application, or device support. Submit an ION ticket when the problem appears limited to ION’s channel, program feed, schedule data, audio, captions, or advertisements.
ION program schedules and channel lineups
Check the official ION schedule for current program information. Local times and listings can vary, so compare the ION schedule with the guide supplied by the local station or television provider.
When reporting an incorrect guide listing, include the provider, city, channel, date, time, program shown in the guide, and program that actually aired. A photograph of the guide and on-screen program can help document the discrepancy.
Schedules and program rights can change. A support ticket can report a guide error or share programming feedback, but it does not guarantee that a canceled, moved, or unavailable program will return.
Programming and content feedback
Use the support form’s Programming/Content Feedback category to comment on a show, movie, sporting event, schedule decision, language, violence, or other content concern.
Identify the network, program title, episode if known, date, time, market, and specific scene or issue. Describe the concern clearly without including threats, profanity, or unrelated personal information.
Advertising complaints
ION’s HelpDesk accepts reports about advertisements, including repetitive ads. Include the advertiser or product name, approximate date and time, ION network, city, viewing platform, program airing around the advertisement, and a description of the concern.
Use the official articles for advertising feedback or repetitive advertising. Attach a photograph or screenshot only when it does not expose private account information.
Closed-captioning and audio problems
ION asks viewers experiencing a closed-captioning problem to submit a support ticket. Include the channel, program, date, time, provider or platform, and whether captions were missing, delayed, inaccurate, incomplete, or out of sync.
For audio that is out of sync with the picture, ION recommends turning the television off and on, changing to another channel and returning, or unplugging the television for approximately 30 seconds. If the issue continues, submit a ticket for review.
For cable, satellite, or streaming reception, also report the problem to the provider when the audio or captioning issue may be caused by its equipment or application.
ION Television ownership and corporate information
ION Television is owned by The E.W. Scripps Company. Scripps completed its acquisition of ION Media in January 2021 and operates ION as part of its national media portfolio.
The current Scripps corporate headquarters is:
The E.W. Scripps Company
312 Walnut Street
Cincinnati, OH 45202
Corporate telephone: 513-977-3000
The Scripps corporate telephone number is not ION viewer technical support. Use the ION ticket system for reception, streaming, schedules, programming, advertising, captioning, and audio concerns.
The former ION Media address at 601 Clearwater Park Road in West Palm Beach should not be assumed to be the current destination for viewer correspondence following the Scripps acquisition.
Privacy guidance for ION Television reviews
Protect your information: Do not publish a complete home address, telephone number, email address, cable or satellite account number, streaming login, password, payment information, IP address, router information, or photographs showing private account details. A city, state, ZIP code, provider, and channel number are usually enough to describe a reception problem publicly.
ION Television customer service reviews
As of August 18, 2026, this CustomerServiceNumbers.com page has a rating of 0 out of 5 stars based on 0 reviews. There are no customer review dates, experiences, or reliable themes to summarize.
If you leave an ION Television review, include your city or market, viewing method, channel or platform, approximate date, type of issue, support route used, and whether the matter was resolved. Do not publish private account, login, or payment information.
Frequently asked questions
How do I contact ION Television?
Submit a request through the official ION Television support form. The form routes antenna, cable, satellite, streaming, programming, advertising, website, audio, and captioning concerns.
What are ION Television’s support hours?
The Digital HelpDesk lists normal working hours of Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time. It is normally closed on weekends and major holidays.
Does ION Television have a customer-service phone number?
ION does not currently publish a general viewer-service telephone number on its official support pages. The Scripps corporate number is not a substitute for ION’s viewer-support ticket system.
How do I find the ION channel in my area?
Use the official Find Us tool and enter the applicable location information. Channel numbers differ by city, station, television provider, and viewing platform.
Why did ION disappear from my antenna television?
Run a complete channel rescan, check the antenna connection, restart the television or converter box, and verify the local ION station. Submit a ticket if the channel remains unavailable.
Who handles ION cable or satellite outages?
Contact the television provider first because it controls the account, equipment, channel package, and local distribution. Contact ION if the provider says the network feed or ION schedule data is the source of the problem.
How do I report a closed-captioning problem?
Submit an ION support ticket with the program, date, time, channel, market, provider, and description of whether captions were missing, inaccurate, delayed, incomplete, or out of sync.
Who owns ION Television?
ION Television is owned by The E.W. Scripps Company, which completed its acquisition of ION Media in January 2021.
Related television network customer service pages
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with ION Television or The E.W. Scripps Company. Programming, schedules, channel availability, station affiliations, streaming platforms, support hours, and contact options can change. Confirm important information through ION’s official website and HelpDesk.
Last reviewed: August 18, 2026.