Just Energy customer service: Call 866-587-8674 for account and billing help. California customers should use 877-226-5368. Check your bill for any account-specific contact instructions.
Contact information reviewed November 11, 2026.
1. Contact Just Energy
The official website lists customersupport@justenergy.com for customer support. You can also reach the online contact center. Published support hours are Monday–Friday, 8 a.m.–7 p.m., and Saturday, 9 a.m.–6 p.m. Central Time, according to Just Energy’s support information.
2. Billing issue or power outage?
Ask Just Energy about your supply plan, contract, or account charges. Report a power outage to the local utility that maintains the delivery network. Just Energy’s outage directory links customers to utility contacts and outage maps.
3. Prepare for your call
- Your account number and service address.
- The billing period and charge you want explained.
- Payment confirmation, if a payment is missing.
- Your plan name and renewal notice, if relevant.
Share account details privately with support. Do not include them in a public review.
4. Review bills and payments
Open My Account to review available account information. Use the regional billing guide to identify payment options for your location. When questioning a bill, ask which amounts represent supply, delivery, taxes, or optional services and how the disputed amount was calculated.
5. Cancellation or moving service
Just Energy’s cancellation FAQ directs customers to customer service and notes that early termination fees may apply. Ask for the effective date, any fee, and written confirmation. For a move, provide both the old and new service dates and ask whether your existing plan can continue.
6. Follow up on a complaint
Keep a dated record of calls and messages. If a response does not address your question, request another review and explain the specific unresolved charge or account action. Ask for a case number and an expected response date.
7. Frequently asked questions
Who handles an outage?
Your local utility handles delivery-network repairs and outage restoration. Use its official outage channel.
Is the enrollment number also customer service?
Just Energy lists 866-288-3105 for plan enrollment. Existing customers seeking account help should begin with the customer-service number above.
8. Official resources
Use the customer-service hub for billing, FAQs, and regional support links. Contact details and account options can vary by location.
9. Share your experience
Describe your issue and its outcome below without personal information. CustomerServiceNumbers.com is independent, is not affiliated with Just Energy, and cannot access accounts or restore utility service.