KIXEYE players may need help with a locked account, forgotten password, missing virtual currency, unfamiliar Stillfront charge, failed purchase, ban appeal, game-loading problem, player report, or personal-data request. KIXEYE primarily provides support through its online Help Center and game-specific ticket system rather than through a publicly listed customer-service telephone number.
KIXEYE remains an active developer and publisher of online strategy games. CustomerServiceNumbers.com is independent and cannot access KIXEYE accounts, purchases, virtual items, game progress, support tickets, private messages, enforcement records, or payment information.
How to Contact KIXEYE Customer Support
- KIXEYE Help Center: Visit KIXEYE Support
- Create a support ticket: Open the Help Center, select the closest issue category, and use the speech-bubble contact option
- Account recovery: Use the KIXEYE Account Recovery process
- Password reset: Use the Forgot Password link on the official KIXEYE login page
- Suspected account compromise: support@kixeye.com
- Privacy and personal-data requests: privacy@kixeye.com
- Data Protection Officer: dpo@kixeye.com
- Official games website: www.kixeye.com
- KIXEYE corporate website: KIXEYE corporate information
Phone-number warning: KIXEYE does not currently publish a stable general customer-service telephone number for account recovery, billing, refunds, bans, technical problems, or virtual purchases. Do not rely on a number found only in a search advertisement, social-media reply, forum post, video description, pop-up, or unofficial customer-service directory.
Email clarification: Ordinary game and billing questions should generally use the Help Center ticket system. KIXEYE’s terms specifically identify support@kixeye.com for suspected account compromise or another account-security breach. Privacy emails should not be used as substitutes for ordinary game support.
KIXEYE Customer Support Hours
KIXEYE does not publish dependable general live-agent hours. The Help Center and support articles can be accessed online at any time, but ticket response times depend on the issue, game, support volume, investigation required, and staff availability.
Is KIXEYE Still Active?
Yes. KIXEYE continues to operate online games, accounts, player communities, in-game purchases, events, and technical support.
Current KIXEYE public properties identify or support games including:
- Battle Pirates
- War Commander
- War Commander: Rogue Assault
- Rise of Firstborn
- VEGA Conflict
- Imperia Online through the KIXEYE games site
Game availability may vary by platform, device, operating system, country, and account type. Not every title is available through every app store or gaming platform.
Who Owns KIXEYE?
KIXEYE is owned by Stillfront Group, a global gaming company headquartered in Stockholm, Sweden.
Stillfront acquired KIXEYE in 2019. KIXEYE continues to operate as a game studio within Stillfront’s North American business organization.
KIXEYE.com purchases may use Stillfront or another Stillfront company for payment processing. This can affect the name shown on the player’s bank or credit-card statement.
Where Is KIXEYE Headquartered?
KIXEYE’s current corporate website identifies its headquarters as:
Victoria, British Columbia
Canada
KIXEYE does not currently publish a complete Victoria street address on its corporate or customer-support pages.
KIXEYE’s terms list a Portland, Oregon mailing address specifically for formal copyright and Digital Millennium Copyright Act notices:
KIXEYE
1020 SE 7th Avenue
#14099
Portland, OR 97293
Address warning: The Portland address is a copyright-notice address. It is not identified as KIXEYE’s headquarters, customer-support office, billing department, game studio, public walk-in location, or destination for computers, payment documents, or ordinary complaints.
How to Create a KIXEYE Support Ticket
- Open the official KIXEYE Help Center.
- Select the game or issue category involved.
- Review alerts for known game problems.
- Read the suggested support articles.
- Select the speech-bubble contact option when additional help is still needed.
- Choose the category that most closely matches the problem.
- Answer the requested questions accurately.
- Attach relevant screenshots after removing unrelated private information.
- Save the ticket or conversation information.
Opening several duplicate tickets may delay review. Continue the conversation through the existing support case unless KIXEYE directs you to use a separate form.
Information to Gather Before Contacting KIXEYE
Have the following information available when relevant:
- Game title
- KIXEYE username
- Player ID
- Account email
- Platform used to play
- Device and operating system
- Browser and version
- Approximate date the problem began
- Exact error message
- Purchase date and amount
- Order or transaction identifier
- Payment platform
- Missing item or virtual-currency amount
- Previous ticket number
- Screenshots or video showing the problem
- The resolution being requested
Do not submit a complete payment-card number, account password, email password, security code, government identification document, or another player’s private information.
KIXEYE Account Recovery
Use KIXEYE’s dedicated Account Recovery process when you cannot sign in and ordinary password reset is not sufficient.
Account recovery may be needed when:
- You forgot the account email or username.
- You no longer control the email address.
- The account email was changed without permission.
- The account may have been stolen.
- A Facebook or another third-party login is no longer working.
- You moved to a different device or platform.
- The game appears to have created a new account instead of loading the existing one.
KIXEYE may request information that helps verify account ownership. Provide that information only through the official recovery form or private support channel.
How to Reset a KIXEYE Password
Change the Password While Signed In
- Sign in to KIXEYE.com.
- Open the account settings.
- Select the password-change option.
- Enter the current password.
- Create a unique new password.
Use the Forgot Password Process
- Sign out of KIXEYE and connected Facebook accounts.
- Open the official KIXEYE login page.
- Select Forgot Password.
- Enter the email currently associated with the account.
- Check email and spam folders for the reset message.
- Open the link promptly because it remains active for only two hours.
- Create a new password through the secure KIXEYE page.
Use a password that is not shared with email, Facebook, Apple, Google, Steam, or another gaming account.
Hacked or Compromised KIXEYE Account
If a KIXEYE account may have been compromised:
- Secure the connected email account first.
- Change the email password from a trusted device.
- Review email forwarding and recovery settings.
- Reset the KIXEYE password.
- Review recent KIXEYE purchases.
- Check linked Facebook, Apple, Google, or Steam accounts.
- Remove unfamiliar saved payment methods where possible.
- Contact KIXEYE through the recovery process.
- Email support@kixeye.com about the suspected security breach.
- Contact the payment provider if an unauthorized charge occurred.
Do not pay another player or an unofficial “recovery service” to return an account. Do not give anyone your password, reset link, payment information, or email verification code.
KIXEYE Billing and Purchase Support
KIXEYE games may offer virtual currency, virtual items, upgrades, event content, subscriptions, or other paid features.
A billing ticket should identify:
- The game
- Player ID
- Purchase date
- Amount charged
- Payment platform
- Order or transaction number
- Item or currency expected
- Whether the payment is pending or completed
Do not post purchase receipts publicly because they may display account, payment, or transaction information.
GGS, GoodGameStudios or Stillfront Charge
A purchase made through KIXEYE.com may appear on a bank or credit-card statement as:
- GGS
- GoodGameStudios
- Stillfront
Goodgame Studios is part of Stillfront Group and processes certain KIXEYE.com payments.
Before reporting the charge as fraud:
- Check the KIXEYE purchase history.
- Compare the date and amount.
- Ask whether another household member used the account.
- Check connected Facebook, Apple, Google Play, or Steam purchases.
- Contact KIXEYE support when the descriptor remains unclear.
- Contact the payment provider if the transaction is unauthorized.
For additional guidance, see how to investigate an unrecognized card or bank charge.
Missing KIXEYE Virtual Currency or Items
If a payment completed but the purchase did not appear:
- Restart the game.
- Confirm that the correct account and game server are open.
- Check whether the payment is still pending.
- Check the in-game inventory and messages.
- Do not repeat the purchase immediately.
- Save the platform receipt.
- Submit a billing ticket with the transaction information.
KIXEYE may need to verify the purchase with Goodgame Studios, Stillfront, Apple, Google, Facebook, Steam, or another payment processor.
KIXEYE Refund Policy
KIXEYE’s terms state that virtual-item purchases are generally final and are not refundable, transferable, or exchangeable, except where applicable law requires otherwise.
Virtual items generally:
- Cannot be exchanged for cash
- Do not have the same legal status as ordinary money
- Cannot ordinarily be transferred to another player
- May be lost when an account is suspended, terminated, or deleted
A player may still submit a support request involving:
- A duplicate payment
- A charged purchase that was not delivered
- An unauthorized transaction
- An incorrect purchase amount
- A payment-processing error
- A refund right required by applicable law
Submitting a request does not guarantee approval.
Apple, Google Play, Facebook and Steam Purchases
When another platform processed the payment, that platform’s refund and billing rules may apply.
Check the receipt to identify whether the payment was processed by:
- KIXEYE.com
- Goodgame Studios
- Stillfront
- Apple App Store
- Google Play
- Steam
The company that processed the payment may control the refund decision.
Changing or Removing a KIXEYE Payment Method
KIXEYE states that payment information is not saved on KIXEYE.com or Facebook unless the player chooses to save it for faster future transactions.
To remove or change a saved method:
- Review the payment settings available during checkout.
- Check the account settings of the platform that processed the purchase.
- Remove the method through Apple, Google, Facebook, Steam, or another platform when it controls the billing profile.
- Contact the payment provider when an expired or closed card remains attached to a wallet.
KIXEYE Ban and Mute Appeals
KIXEYE provides separate official appeal forms for:
- Battle Pirates
- VEGA Conflict
- War Commander
Appeals must use the official game-specific form. KIXEYE says appeals submitted through Discord, ordinary support tickets, or unrelated channels will be redirected or denied.
How to Submit an Appeal
- Open KIXEYE’s Ban and Mute Appeal Process page.
- Select the form for the affected game.
- Answer every required question.
- Review the KIXEYE Community Rules.
- Include permitted evidence when relevant.
- Save the automated confirmation.
- Wait for the final appeal decision.
KIXEYE says appeals are reviewed weekly based on staff availability. Do not open repeated support tickets asking for an update.
If an appeal is denied, additional duplicate appeals may be ignored.
Shared, Purchased or Transferred KIXEYE Accounts
KIXEYE’s terms state that players do not own their accounts as transferable property. Buying, selling, sharing, or transferring an account creates significant recovery and enforcement risks.
KIXEYE states that penalties remain attached to an account even if:
- The account was purchased from another player.
- Multiple people shared the login.
- A friend or family member caused the violation.
- The account changed hands after an enforcement action.
Do not purchase a KIXEYE account, virtual currency, or game items through an unofficial marketplace.
Reporting a KIXEYE Player
Some KIXEYE games allow a player to report a disruptive chat message directly by selecting the message and choosing Report.
For other behavior or inappropriate player names, use KIXEYE’s official Player Report form.
Include:
- Game title
- Reported player name
- Date and approximate time
- Description of the behavior
- Relevant screenshots
KIXEYE says reports are manually reviewed and may take up to 72 hours. A report does not automatically result in a penalty.
Do not make false reports or publish another player’s private information. Abuse of the reporting feature can lead to action against the reporting account.
KIXEYE Game Loading and Connection Problems
Before opening a technical-support ticket:
- Check the Help Center for a current alert or known issue.
- Restart the game and device.
- Confirm that the internet connection is stable.
- Update the browser, mobile app, operating system, or Steam client.
- Confirm that the correct KIXEYE account is signed in.
- Temporarily test without a VPN or conflicting browser extension.
- Check available device storage and memory.
- Record the exact error message.
Do not download unofficial game launchers, browser extensions, cheats, automation programs, or “repair tools.” These may expose account credentials or violate KIXEYE’s terms.
Lost Progress After Changing Devices or Platforms
A new device or platform may load a new game profile instead of the existing account.
Before continuing play:
- Confirm which KIXEYE, Facebook, Apple, Google, or Steam account is signed in.
- Record the new and old Player IDs when available.
- Do not make purchases on the unintended account.
- Use the Account Recovery process.
- Provide the original in-game name and account details.
Game progress and purchases may not automatically transfer between unrelated accounts or platforms.
How to Delete KIXEYE Personal Data
Email privacy@kixeye.com to request deactivation or deletion of personal data.
Include:
- Your Player ID
- The exact spelling of your in-game name
- The game involved
- A clear description of the privacy request
KIXEYE may require identity verification before processing the request.
Account or data deletion may permanently remove or make unavailable:
- Game progress
- Virtual currency
- Virtual items
- Purchase history
- Alliance membership
- Player messages
- Support history
- Access to the account
Do not request deletion merely to stop one marketing email, remove one payment method, or resolve an ordinary login problem.
Minimum Age and Parental Permission
KIXEYE’s terms require users to be at least 13 years old. A player under 18, or under the applicable age of majority, must have permission from a parent or legal guardian.
Parents and guardians should:
- Review in-game purchase settings.
- Protect payment methods with passwords or device approval.
- Review chat and community features.
- Discuss virtual currency and recurring game spending.
- Secure the email and platform account connected to the game.
A parent disputing a child’s purchase should identify whether KIXEYE, Apple, Google Play, Facebook, Steam, or another platform processed the payment.
Fake KIXEYE Support and Virtual-Currency Scams
Be cautious with anyone claiming to offer KIXEYE support outside the official Help Center.
Warning signs include:
- A request for your password or email verification code
- A promise of free or discounted virtual currency
- A demand to install remote-access software
- A request for gift cards, cryptocurrency, or off-platform payment
- A promise to remove a ban for a fee
- An offer to sell or recover an account
- A login page using an unfamiliar domain
- A telephone number found only in a sponsored advertisement
Open KIXEYE.com or the official Help Center directly rather than following an unexpected support link.
How to Escalate a KIXEYE Customer Support Complaint
- Identify whether the issue involves an account, game, purchase, platform, ban, player report, or privacy request.
- Review the relevant KIXEYE support article and current service alerts.
- Submit the issue through the closest Help Center category.
- Provide the Player ID, game, platform, dates, and relevant evidence.
- Save the support-ticket information.
- Continue through the existing ticket rather than opening duplicates.
- Use the dedicated Account Recovery form when login is impossible.
- Use the official appeal form for a ban or mute.
- Contact the payment platform when it processed the transaction.
- Email privacy@kixeye.com only for privacy or data requests.
- Contact the card issuer for a genuinely unauthorized transaction when appropriate.
Opening a complaint does not guarantee a refund, restoration of an account, replacement of virtual items, reversal of a ban, transfer of game progress, reimbursement for unavailable game time, or compensation for lost alliance activity.
KIXEYE Customer Service Reviews and Complaints on CSN
CustomerServiceNumbers.com currently has zero published KIXEYE reviews. The displayed 0 out of 5 rating means that no ratings have been submitted; it is not a zero-star customer verdict.
Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify supported patterns involving KIXEYE gameplay, updates, player communities, bugs, billing, virtual purchases, bans, account recovery, or customer-support response times.
Related Gaming and Platform Customer Service Resources
KIXEYE Customer Support Frequently Asked Questions
Does KIXEYE have a customer-service phone number?
KIXEYE does not currently publish a stable general telephone number for account, billing, refund, ban, or game support. Use the official online Help Center.
How do I contact a KIXEYE support agent?
Open the Help Center, select the closest issue category, complete the suggested troubleshooting, and use the speech-bubble option to create a ticket.
What is the KIXEYE support email?
KIXEYE’s terms identify support@kixeye.com for suspected account compromise or another security breach. Ordinary game questions should use the Help Center.
How do I recover a KIXEYE account?
Use the official Account Recovery form when you cannot sign in. Provide accurate account and game information so KIXEYE can verify ownership.
How do I reset my KIXEYE password?
Select Forgot Password on the official login page and use the email currently associated with the account. The reset link remains active for two hours.
Why does my statement say GGS or Stillfront?
Goodgame Studios processes certain KIXEYE.com payments within Stillfront Group. Valid KIXEYE purchases may appear as GGS, GoodGameStudios, or Stillfront.
Are KIXEYE purchases refundable?
KIXEYE’s terms generally describe virtual-item purchases as final and nonrefundable except where applicable law requires otherwise. Billing errors and unauthorized transactions may still be reported.
Can KIXEYE virtual currency be converted to cash?
No. Virtual currency and virtual items generally cannot be redeemed for cash, transferred, or exchanged for monetary value.
Who handles an Apple or Google Play refund?
The app store that processed the purchase may control the refund. Check the receipt and use the appropriate platform’s billing process.
How do I appeal a KIXEYE ban?
Use the game-specific official appeal form. Do not submit the appeal through Discord or an ordinary support ticket.
How do I report another KIXEYE player?
Use the in-game reporting option when available or submit KIXEYE’s Player Report form with screenshots and relevant details.
How do I delete my KIXEYE data?
Email privacy@kixeye.com with the Player ID and exact in-game name. Identity verification may be required.
Can I transfer or sell my KIXEYE account?
KIXEYE does not treat an account as transferable player property. Purchased or shared accounts create recovery and enforcement risks.
Who owns KIXEYE?
KIXEYE is owned by Stillfront Group, a global gaming company headquartered in Stockholm, Sweden.
Where is KIXEYE headquartered?
KIXEYE identifies Victoria, British Columbia, Canada, as its headquarters. A complete current street address is not published on its corporate or support pages.
Is the Portland address KIXEYE headquarters?
No. KIXEYE’s terms identify the Portland address specifically for copyright and DMCA notices.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by KIXEYE, Stillfront Group, Goodgame Studios, Apple, Google, Facebook, Steam, an app store, payment processor, or another game publisher.
Our goal is to help players distinguish KIXEYE support, account recovery, game-specific appeals, payment processors, app stores, privacy requests, corporate ownership, and fake gaming-support services.
Share Your KIXEYE Customer Support Experience
Have you contacted KIXEYE about account recovery, a missing purchase, GGS or Stillfront charge, ban appeal, game error, lost progress, player report, data request, or unanswered support ticket? Share the general issue, game involved, support route used, whether you received a ticket number, and whether the matter was resolved.
Privacy and moderation warning: Do not include your KIXEYE password, account email, Player ID, complete username history, payment-card information, purchase receipt, support-ticket number, IP address, device identifier, account-recovery answers, private alliance messages, ban-appeal evidence, or screenshots containing private account information. Do not upload executable files, suspected malware, or another player’s private information. Public reviews may be moderated for privacy, malware, spam, impersonation, harassment, threats, profanity, copyrighted game content, and unsupported allegations.
Page Update Note
This KIXEYE customer-support page was reviewed and updated on July 28, 2026. The update confirms that KIXEYE remains active and owned by Stillfront Group; verifies its online Help Center, ticket, account-recovery, account-security, privacy, appeal, and player-reporting routes; confirms that no general customer-service telephone number or live-agent schedule is published; explains GGS, GoodGameStudios, and Stillfront billing descriptors; adds refund, virtual-item, account recovery, security, ban, data deletion, technical, scam, and escalation guidance; clarifies the Victoria headquarters and Portland DMCA address; and removes unsupported review claims.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with KIXEYE, Stillfront Group, Goodgame Studios, Apple, Google, Facebook, Steam, an app store, payment processor, internet provider, gaming platform, or another game publisher.
KIXEYE does not provide customer support through this website. Games, platforms, support procedures, ticket options, virtual items, prices, billing descriptors, refund eligibility, account rules, appeal procedures, privacy contacts, corporate ownership, and office locations can change. Verify important information through KIXEYE’s official website, Help Center, terms, privacy policy, app store, and payment provider.
CustomerServiceNumbers.com cannot recover an account, reset a password, provide virtual currency, reverse a ban, approve a refund, restore game progress, remove another player, delete KIXEYE data, investigate malware, transfer an account, or contact KIXEYE on a player’s behalf. Reviews are submitted by individual users and reflect their own experiences and opinions.