Newegg Customer Service Phone Number, Returns & Order Support

Newegg customer service can assist with orders placed through Newegg, returns, refunds, payment questions, shipping issues, account access, Marketplace purchases, and warranty information. The best support option depends on whether your order was sold directly by Newegg, fulfilled by a Marketplace seller, or covered by a manufacturer’s warranty. Customers in the United States can reach Newegg customer service by phone at 1-800-390-1119 during published business hours or use the official Help Center for live chat, order tracking, returns, and self-service account tools.

How to Contact Newegg Customer Service

• Customer Service Phone: 1-800-390-1119
• Phone Hours: Monday-Friday, 6:30 AM-5:00 PM Pacific
• Live Chat: Daily, 6:00 AM-5:00 PM Pacific
• Help Center: https://kb.newegg.com/contact-us
• Order Tracking: Available through your Newegg account.
• Returns: Start an RMA through your order history.
• Website: https://www.newegg.com/

Corporate Office

• Newegg Commerce, Inc.
• 21688 Gateway Center Drive, Suite 300
• Diamond Bar, CA 91765

The corporate office is not intended for routine customer-service requests, returns, or technical support.

Common Reasons to Contact Newegg

• Order status
• Shipping problems
• Returns and refunds
• Marketplace seller issues
• Warranty information
• Payment problems
• Account login issues
• Price Match Guarantee questions
• Gift cards and promotional offers

Marketplace Orders

Many products sold on Newegg are offered by independent Marketplace sellers. For Marketplace purchases, customers may need to contact the seller directly through the Newegg messaging system for warranty questions, returns, exchanges, or product-specific issues.

Returns and Refunds

Most return requests begin through your Newegg order history. Eligibility depends on the item’s return policy, condition, seller, and return window. Always review the return policy shown on the product page before purchasing.

Warranty Claims

Some products are covered by the manufacturer’s warranty rather than Newegg’s return policy. When appropriate, customers should contact the manufacturer directly for warranty service.

Protect Yourself from Scams

• Use only Newegg’s official website.
• Do not share passwords or verification codes.
• Ignore callers requesting payment by gift card or cryptocurrency.
• Verify order emails through your Newegg account.
• Never post order numbers, payment information, or personal identification in a public review.

Newegg Customer Service Reviews and Complaints

CustomerServiceNumbers.com provides a place for consumers to share their experiences with Newegg customer service. The review summary on this page should reflect only reviews currently visible on this page.

Share Your Experience

If you have contacted Newegg customer service regarding an order, return, refund, shipping issue, Marketplace purchase, or warranty claim, you may leave a factual review below. Important: Posting on CustomerServiceNumbers.com does not contact Newegg, create a return request, initiate a refund, or open a customer-service case. Last Updated: July 13, 2026

Disclaimer

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Newegg Commerce, Inc. Information, policies, phone numbers, business hours, and support options may change without notice. Always verify current information on Newegg’s official website before relying on it.