Southern Living customer service can help with magazine subscriptions, cancellations, automatic renewals, billing, address changes, missing or damaged issues, duplicate subscriptions and gift orders. The correct support route depends on whether you have a standalone print subscription, a Southern Living Insiders membership or an order placed through Magazines.com or another subscription seller.
Southern Living Customer Service Phone Number and Contact Information
- Magazine subscription customer service: 1-800-272-4101
- Subscription customer-service email: SLVcustserv@cdsfulfillment.com
- Published telephone hours: Southern Living’s current official contact page does not state customer-service hours.
- Manage a standalone print subscription: Southern Living Customer Care
- Southern Living Help Center: Print, website and membership help
- Submit a support request: Contact Southern Living Support
- Print magazine FAQs: Magazine subscription help
- New and gift subscriptions: Southern Living at Magazines.com
- Official website: SouthernLiving.com
- People Inc. Birmingham office: 4100 Old Montgomery Highway, Birmingham, AL 35209
- People Inc. corporate office: 225 Liberty Street, 4th Floor, New York, NY 10281
The Birmingham and New York office addresses are not ordinary subscriber-service mailing addresses. Start with the dedicated subscription number, email or account portal for renewals, cancellations, delivery problems and billing questions.
Best Southern Living Support Route by Issue
- Standalone print subscription: Use the Southern Living Customer Care portal or call 1-800-272-4101.
- Southern Living Insiders membership: Sign in to Southern Living Account Settings or submit a Membership Support request.
- Subscription purchased through Magazines.com: Review the order through the Magazines.com account and contact that seller about its billing or automatic-renewal terms.
- Missing or damaged issue: Report it through the print subscription portal or Help Center.
- Address change: Update the delivery address through the account connected with the subscription.
- Duplicate magazines: Confirm whether there are two active subscriptions under different names, addresses or account numbers.
- Cancellation: Use the applicable account portal and save the cancellation confirmation.
- Unexpected renewal charge: Identify the seller and subscription account before disputing the payment.
- Gift subscription: The purchaser should contact the seller with the gift recipient’s name, address and order confirmation.
- Website login or technical problem: Use the Southern Living Help Center rather than the print-subscription billing line alone.
- Editorial question: Use Southern Living’s editorial contact route rather than subscription customer service.
Information to Have Before Contacting Southern Living
- Subscriber name exactly as printed on the mailing label
- Subscription account number
- Delivery address and ZIP code
- Email address associated with the order
- Telephone number associated with the account
- Subscription purchase date
- Name of the seller or website used to order
- Order confirmation number
- Renewal notice or invoice
- Date and amount of a disputed charge
- Last four digits of the payment method
- Issue date for a missing or damaged magazine
- Old and new addresses for a delivery change
- Previous case number or email correspondence
- A clear explanation of the requested resolution
Do not publicly post a subscription account number, complete mailing label, full home address, payment-card number, bank information, password or private customer-service correspondence.
Standalone Magazine Subscription Versus Southern Living Insiders
Southern Living currently offers two different ways to receive the print magazine:
- A standalone Southern Living print magazine subscription
- A magazine benefit included with Southern Living Insiders
A standalone print subscription is normally managed through the Southern Living Customer Care portal. The portal can be used for account information, address changes, missing issues, temporary delivery suspensions, automatic-renewal preferences and customer-service contact.
Southern Living Insiders is a separate membership that may include the print magazine along with digital or member benefits. Insiders membership billing, payment information and automatic-renewal settings are managed through Southern Living Account Settings.
Do not assume that cancelling one service automatically cancels the other. Verify whether the account is a standalone print subscription, an Insiders membership or both.
How to Find a Southern Living Subscription Account
The print subscription portal may allow access using account information such as:
- Account number and ZIP code
- Subscriber name and mailing address
- Last name and account number
The account number may appear on the magazine mailing label, renewal notice, invoice or customer-service email.
If the portal cannot locate the subscription:
- Check for spelling differences in the subscriber’s name.
- Try the address originally used when ordering.
- Check whether the order was placed under another household member’s name.
- Look for a gift-order confirmation.
- Confirm whether Magazines.com or another seller processed the order.
- Contact customer service with the payment and delivery details.
How to Cancel a Southern Living Subscription
For a standalone print subscription:
- Open the Southern Living Customer Care portal.
- Locate the subscription account.
- Review the account summary and renewal status.
- Select the cancellation or automatic-renewal option shown for the account.
- Complete the requested steps.
- Save the confirmation page, email or case number.
- Review the payment account for any later charge.
For a Southern Living Insiders membership:
- Sign in to the Southern Living account.
- Open Account Settings.
- Select the Subscriptions section.
- Locate the membership and choose Manage.
- Review the renewal and cancellation options.
- Save written confirmation of the change.
For a subscription purchased through Magazines.com or another seller, use that seller’s account and cancellation process. The publisher may not control the original payment or renewal authorization.
Unsubscribing from email newsletters, throwing away renewal notices, deleting an online account or refusing delivery does not necessarily cancel a paid magazine subscription.
Automatic Renewal and Recurring Subscription Charges
Some Southern Living subscription offers automatically renew until the customer turns off renewal or cancels. The price charged at renewal may be different from the introductory offer.
Before ordering, review:
- The initial subscription price
- The number of issues included
- The length of the subscription term
- Whether automatic renewal is enabled
- The expected renewal rate
- When a renewal notice will be sent
- Which company will appear on the payment statement
- The cancellation and refund terms
Save the checkout page and confirmation email. Promotional rates may not continue for future terms.
Unexpected Southern Living Renewal Charge
For an unexpected charge:
- Determine whether the transaction is pending or completed.
- Review Southern Living, Magazines.com and other subscription accounts.
- Search email for the original order and renewal notice.
- Check whether another household member placed the order.
- Identify the company name shown on the payment statement.
- Contact the seller that processed the renewal.
- Request cancellation and a written refund decision.
- Save the cancellation confirmation.
- Contact the payment provider promptly if a completed charge remains unauthorized.
Do not dispute a charge using only the name Southern Living without first checking whether Magazines.com, a fulfillment company or another authorized seller processed the subscription.
Southern Living Refund Requests
Refund eligibility can depend on where the subscription was purchased, the offer accepted, whether the order renewed automatically and how many issues have already been served.
When requesting a refund, provide:
- The account and order numbers
- The purchase or renewal date
- The amount charged
- The seller that processed the transaction
- The cancellation date
- The number of issues already received
- The reason for the refund request
Ask whether the refund is full or prorated, whether unmailed issues are included and how long the credit should take to appear. Obtain the answer in writing.
Change a Southern Living Mailing Address
Standalone print subscribers should use the magazine account portal. Southern Living Insiders members should update the delivery address through Account Settings.
For an address change:
- Sign in to the correct subscription or membership account.
- Confirm the old delivery address.
- Enter the complete new address.
- Save the effective date and confirmation.
- Set up USPS forwarding during the transition.
Southern Living says address changes connected with an Insiders magazine benefit may take approximately 3-8 weeks to affect delivery because mailing labels are prepared in advance.
Missing or Damaged Southern Living Issues
Report a missing or damaged issue through the print support portal or Southern Living Help Center.
Include:
- The issue month and year
- The subscriber name
- The delivery address
- The account number
- Whether the issue was missing or damaged
- A photo of serious delivery damage when useful
If several consecutive issues are missing, verify the subscription expiration date, address, temporary suspension status and whether the publisher has recorded a return from the postal service.
Duplicate Southern Living Subscriptions or Issues
Duplicate magazines may indicate two active subscriptions rather than a single mailing error.
Compare the mailing labels for differences in:
- Subscriber name
- Account number
- Address formatting
- Expiration date
- Seller or gift purchaser
Contact support and ask whether the accounts can be merged, extended or cancelled. Do not assume that cancelling one account will stop the other.
Temporary Delivery Suspension
The standalone subscription portal includes a temporary delivery-suspension option. Use this when magazines should be paused during an extended absence rather than permanently cancelling the subscription.
Before submitting the request, confirm:
- The suspension start date
- The restart date
- Whether missed issues extend the subscription
- Whether an address change would be more appropriate
Southern Living Gift Subscription Help
A gift-subscription problem may need cooperation from both the purchaser and recipient.
Have ready:
- Purchaser’s name and email address
- Recipient’s name and mailing address
- Order confirmation
- Purchase date
- Expected first issue
- Seller used to place the order
The gift recipient may not have access to the purchaser’s billing or renewal settings. The purchaser should contact the seller when the problem involves payment, cancellation or automatic renewal.
Southern Living Insiders Membership Support
Southern Living Insiders is separate from a basic standalone print subscription. Depending on the plan, benefits may include the magazine, Recipe Vault access, newsletters, member offers or other items.
Members can use Account Settings to:
- Review membership status
- View membership details
- Manage automatic-renewal preferences
- Update a payment method
- Review transaction history
- Change the magazine delivery address
If a current print subscriber joins an Insiders + Magazine plan, Southern Living says remaining unserved print issues should be extended into the new membership. Contact Membership Support before cancelling an existing print subscription solely because you joined Insiders.
Print Delivery Through Southern Living Insiders
Southern Living says the first magazine included with an Insiders membership may take approximately 3-8 weeks to arrive.
If the first issue has not arrived after eight weeks:
- Confirm the membership is active.
- Review the delivery address in Account Settings.
- Check whether an existing print subscription was extended.
- Submit a Membership Support request.
- Save the support confirmation.
Website Login and Digital Account Problems
A SouthernLiving.com website account may be different from the standalone print-subscription account portal.
For a login problem:
- Confirm which website or portal you are trying to access.
- Use the password-reset option for the correct account.
- Check spam folders for reset messages.
- Verify the email address used when joining.
- Do not create multiple accounts until support checks the original account.
- Use the Southern Living Help Center for website or Insiders access issues.
Editorial Questions and Product Identification
Subscription customer service may not be able to identify furniture, paint colors, recipes, plants, travel locations or products shown in an old article or magazine issue.
For an editorial or product-identification question, provide:
- Issue month and year
- Article title
- Page number
- Photo or screenshot
- Description of the item
Use Southern Living’s editorial contact information or the article’s author and product links when available.
Stop Southern Living Promotional Text Messages
Southern Living’s SMS terms state that recipients can reply STOP to opt out of promotional text messages. Text HELP for assistance.
Stopping marketing texts does not cancel a print subscription or Insiders membership. Manage paid subscriptions separately.
Fake Magazine Renewal Notices and Subscription Scams
- Verify a renewal notice through Southern Living’s official account portal.
- Check whether the notice came from the publisher, Magazines.com or an unrelated subscription solicitor.
- Do not call a telephone number from a suspicious renewal notice without independently verifying it.
- Do not provide a complete payment-card number to an unexpected caller.
- Do not pay a magazine renewal with gift cards, cryptocurrency or wire transfer.
- Do not allow an unknown representative to remotely control a computer or phone.
- Be cautious with notices designed to look like invoices when no subscription was ordered.
- Keep legitimate renewal confirmations and cancellation records.
- A review posted here does not cancel a subscription or dispute a charge.
How to Escalate a Southern Living Subscription Complaint
- Identify the subscription type and seller.
- Use the appropriate account portal.
- Call 1-800-272-4101 or email SLVcustserv@cdsfulfillment.com for a standalone print subscription.
- Submit a Help Center request for Insiders or website support.
- Provide the account number, dates, charges and requested resolution.
- Ask for a case number or written response.
- Save renewal notices, payment records and cancellation confirmation.
- Contact the payment provider when a completed unauthorized charge remains unresolved.
- Report suspected subscription fraud or deceptive billing to the Federal Trade Commission.
- FTC subscription guidance: Automatic renewal and subscription advice
- Report suspected fraud: ReportFraud.FTC.gov
Southern Living Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows one visible Southern Living review with a rating of 3.0 out of 5.
The review was submitted on August 10, 2018. It asks where to purchase two chairs shown on the cover of the 2018 Southern Living Idea House issue. It does not describe a current billing, cancellation, delivery or customer-service complaint.
One older product-identification question does not establish current Southern Living-wide customer-service trends. New reviews can help readers understand present subscription ordering, renewals, cancellations, billing, missing issues, address changes and Insiders membership support.
Related Customer Service Numbers Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize telephone numbers, subscription portals, billing guidance, cancellation steps, delivery help and complaint routes.
We are not owned by Southern Living, People Inc., IAC, Magazines.com, CDS Global, a fulfillment provider, postal carrier or payment processor.
Share Your Southern Living Customer Service Experience
Have you contacted Southern Living about a subscription, automatic renewal, cancellation, unexpected charge, missing issue, address change, duplicate subscription, gift order, refund or Insiders membership? Leave a factual review below and explain which support route you used, how long assistance took and whether the matter was resolved.
Comments are moderated. Do not include account numbers, mailing-label images, full addresses, payment information, passwords, renewal codes, private telephone numbers, personal email addresses or names of individual support employees.
Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Southern Living, People Inc., IAC, Magazines.com, CDS Global, any fulfillment provider, postal carrier or payment processor. Southern Living does not provide subscription support through this website.
Telephone numbers, support routes, subscription prices, automatic-renewal terms, refund rules, delivery schedules, membership benefits and account procedures can change. Review the current order confirmation, account portal, renewal notice and official Southern Living terms for controlling information.
This page cannot cancel or renew a subscription, change an address, replace a missing issue, merge duplicate accounts, issue a refund, identify a product, access an Insiders membership or dispute a charge. It is not legal, financial, postal or payment-dispute advice.
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