NV Energy Customer Service, Outages and Billing Help

Eric Strand

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NV Energy provides electric service across most of Nevada and natural-gas service in parts of northern Nevada. Customer-service, outage, emergency, billing, and business-support numbers differ between northern and southern Nevada, so use the contact route for the location where service is provided.

For an immediate danger involving a downed or sparking power line or a suspected natural-gas leak, move away from the area and call 911 first. Then call NV Energy’s regional emergency number.

NV Energy Customer Service Phone Numbers

Northern Nevada Residential Customer Service

  • Customer Service: 1-775-834-4444
  • Toll-Free Customer Service: 1-800-962-0399
  • Customer Service Availability: 24 hours a day, 7 days a week
  • Spanish Customer Service: 1-775-834-4700
  • Gas Leaks, Outages and Electrical Emergencies: 1-775-834-4100

Southern Nevada Residential Customer Service

Additional NV Energy Contacts

The toll-free number 1-800-331-3103 is associated with southern Nevada customer service. Northern Nevada customers should use 1-775-834-4444 or toll-free 1-800-962-0399.

NV Energy Outages and Electrical Emergencies

Report a power outage through NV Energy’s Outage Center or by calling the regional emergency number:

Call 911 before NV Energy when a downed or sparking line, fire, vehicle accident, damaged electrical equipment, or another immediate condition threatens life or property.

Stay away from downed lines and anything touching them. Do not attempt to move a wire, branch, fence, vehicle, or other object that may be energized.

Information to Provide With an Outage Report

  • The service address
  • Whether the entire property or only part of it has lost power
  • Whether neighboring properties are affected
  • Any visible damage, smoke, sparks, or downed equipment
  • A safe callback number

Outage-restoration estimates can change as crews inspect the system, locate damage, obtain equipment, and complete repairs safely.

Northern Nevada Natural-Gas Emergencies

NV Energy supplies natural gas to customers in parts of northern Nevada. If you smell gas, hear escaping gas, see damaged gas equipment, or suspect a pipeline leak:

  1. Leave the building or danger area immediately.
  2. Do not operate switches, appliances, vehicles, phones, or anything that could create a spark while near the suspected leak.
  3. Call 911 from a safe location.
  4. Call NV Energy at 1-775-834-4100.
  5. Do not return until emergency personnel or NV Energy says it is safe.

Southern Nevada natural-gas service is generally provided by another utility. Verify the gas company shown on the bill before reporting a gas-service issue.

NV Energy Billing and Payment Help

Call the appropriate regional customer-service number for questions involving:

  • Current balances
  • Due dates
  • Meter readings
  • Estimated bills
  • High-bill concerns
  • Deposits
  • Late charges
  • Returned payments
  • Payment arrangements
  • Disconnection notices
  • Reconnection requirements
  • Rate-plan questions

Have the NV Energy account number and service address available when contacting customer service, but do not post either one in a public review.

NV Energy Payment Options

NV Energy provides several payment methods, including:

  • Bank-account payment through MyAccount
  • Automatic monthly payments
  • Debit- or credit-card payment through an authorized payment processor
  • Telephone payment
  • Mail payment
  • Authorized Shop & Pay locations

Online bank-account payments through NV Energy may be completed without an NV Energy payment fee. Card payments processed by a third party may include a processing charge. Review the displayed fee before completing the transaction.

Use only payment options listed on NV Energy’s official website or bill. Do not send payment through a link or account supplied by an unexpected caller, text message, email, or visitor.

NV Energy Payment Arrangements

Customers who cannot pay the entire balance should contact NV Energy before the due date or scheduled disconnection. A payment arrangement may divide a past-due balance into installments while requiring current bills to remain paid.

Before accepting an arrangement, verify:

  • The initial payment required
  • Each installment amount
  • The installment due dates
  • Whether current monthly bills must also be paid
  • What happens if a payment is late or returned
  • Whether the account remains subject to disconnection

Missing a required current bill or arrangement installment may cancel the agreement and make the full account balance due.

NV Energy Disconnection and Reconnection

NV Energy states that customers facing disconnection for nonpayment generally receive a 10-day notice on the bill followed by a 48-hour notice through the mail.

If you receive a disconnection notice:

  1. Call the regional customer-service number shown on the official NV Energy bill.
  2. Confirm the amount required to prevent disconnection.
  3. Ask whether a payment arrangement or assistance program is available.
  4. Use an official payment method.
  5. Keep the payment confirmation number.
  6. Ask what additional action is required to restore service if it has already been disconnected.

A pending assistance application or customer-service complaint may not automatically stop disconnection. Confirm the account’s status directly with NV Energy.

NV Energy Bill Assistance Programs

SAFE in Northern Nevada

The Special Assistance Fund for Emergencies, or SAFE, helps qualifying northern Nevada households experiencing financial hardship. The program is administered through United Way of Northern Nevada and the Sierra and participating local agencies.

Eligibility, documentation requirements, payment amounts, and funding availability apply. Assistance is generally paid to the utility rather than directly to the applicant.

Review SAFE eligibility and participating agencies.

Project REACH in Southern Nevada

Project REACH is administered by United Way of Southern Nevada with support from the NV Energy Foundation. It assists qualifying older adults and other eligible households with past-due utility bills.

Funding is limited, and receiving help during one period does not guarantee future assistance.

Nevada 211

Nevada 211 can provide information about available community resources and utility-assistance organizations.

NV Energy Green Cross and Medical Equipment

The Green Cross program is intended for qualifying households in which a permanent resident depends on electrically operated medical equipment.

Call northern or southern Nevada customer service to request an enrollment packet. Medical certification and renewal requirements may apply.

Green Cross enrollment:

  • Does not guarantee uninterrupted electric service
  • Does not make a residence immune from planned or unplanned outages
  • Does not provide a utility-bill discount
  • Does not replace emergency planning or backup power
  • Does not necessarily prevent disconnection for nonpayment

Households relying on powered medical equipment should maintain an emergency plan developed with the equipment provider and appropriate medical professionals.

Start, Stop, or Move NV Energy Service

Residential customers can start, stop, or transfer service through MyAccount or by calling the appropriate regional customer-service number.

Be prepared to provide:

  • The service address
  • The requested service date
  • Identification information
  • A forwarding address when stopping service
  • Landlord or property-management information when relevant
  • Payment or deposit information when required

Service connections and disconnections are generally completed on weekdays. A requested date is not guaranteed until NV Energy confirms the order.

Start, stop, or move NV Energy service.

NV Energy High-Bill and Meter Complaints

When disputing a high or unexpected bill:

  1. Compare the billing period with prior bills.
  2. Review the number of days billed.
  3. Check the meter reading and whether it was actual or estimated.
  4. Consider weather, heating, cooling, pool, appliance, or occupancy changes.
  5. Check whether a prior balance, deposit, late charge, or rate change is included.
  6. Contact NV Energy and request an explanation.
  7. Ask whether the meter or account requires further review.

Do not stop paying all undisputed charges solely because part of a bill is disputed. Ask NV Energy what amount must be paid while the review is pending.

Solar, Net Metering, and Contractor Complaints

NV Energy handles electric interconnection, metering, utility billing, and applicable net-metering rules. A private solar company may separately handle sales, financing, design, installation, equipment warranties, production promises, and repairs.

When reporting a solar problem, identify whether it involves:

  • NV Energy interconnection approval
  • The bidirectional meter
  • Utility billing or credits
  • The solar installer
  • The equipment manufacturer
  • A lender or lease company
  • A monitoring application

A complaint about an installer or financing company should not automatically be attributed to NV Energy.

NV Energy Scam Warnings

Be cautious when someone claiming to represent NV Energy:

  • Threatens immediate disconnection
  • Demands payment within minutes
  • Requests gift cards, cryptocurrency, wire transfer, or an unofficial payment app
  • Asks for a MyAccount password or security code
  • Offers an unscheduled energy assessment or thermostat installation
  • Requests access to the home without proper identification
  • Uses caller ID as proof that the call is legitimate

End the contact and call NV Energy using the official regional number. NV Energy employees carry company identification, but identification can also be imitated. Verify unexpected visits independently.

Review NV Energy scam-protection information.

How to File an NV Energy Complaint

  1. Contact NV Energy customer service.
  2. Explain the issue, relevant dates, and requested resolution.
  3. Ask for a case or reference number.
  4. Request a supervisor when the initial representative cannot resolve the matter.
  5. Keep bills, notices, payment confirmations, emails, photographs, and call notes.
  6. Contact the Public Utilities Commission of Nevada if the regulated-utility dispute remains unresolved.

Public Utilities Commission of Nevada Consumer Complaints

The PUCN generally expects customers to contact the utility first. An informal or formal complaint does not guarantee a refund, rate adjustment, service restoration, or decision in the customer’s favor.

About NV Energy, Ownership, and Leadership

  • Brand: NV Energy
  • Holding Company: NV Energy, Inc.
  • Southern Nevada Utility: Nevada Power Company doing business as NV Energy
  • Northern Nevada Utility: Sierra Pacific Power Company doing business as NV Energy
  • Parent Company: Berkshire Hathaway Energy Company
  • Ultimate Corporate Parent: Berkshire Hathaway Inc.
  • President and CEO: Brandon Barkhuff
  • Corporate Headquarters: 6226 West Sahara Avenue, Las Vegas, NV 89146

The corporate headquarters is not a walk-in residential payment office, outage center, appliance-repair provider, emergency-response location, or substitute for regional customer service.

NV Energy Customer Service FAQs

What is NV Energy’s northern Nevada customer-service number?

Call 1-775-834-4444 or toll-free 1-800-962-0399.

What is NV Energy’s southern Nevada customer-service number?

Call 1-702-402-5555 or toll-free 1-800-331-3103.

Is NV Energy customer service available 24 hours?

NV Energy currently lists residential customer service as available 24 hours a day, seven days a week.

Does NV Energy have a customer-service email address?

NV Energy currently lists CustomerService@nvenergy.com for residential customer service.

How do I report an outage in northern Nevada?

Use NV Energy’s Outage Center or call 1-775-834-4100.

How do I report an outage in southern Nevada?

Use NV Energy’s Outage Center or call 1-702-402-2900.

What should I do if I smell natural gas?

Leave the area, call 911 from a safe location, and then call northern Nevada NV Energy emergency service at 1-775-834-4100.

Can NV Energy arrange payments on a past-due bill?

Payment arrangements may be available depending on the account. Contact NV Energy before disconnection and verify every installment and current-bill requirement.

Does Green Cross guarantee that my power will stay on?

No. Green Cross identifies qualifying medically vulnerable households, but it does not guarantee continuous power, prevent every outage, or provide a bill discount.

How do I complain about NV Energy?

Contact NV Energy first and request supervisory review. If the regulated-utility dispute remains unresolved, contact the Public Utilities Commission of Nevada Consumer Complaint Resolution Division.

Who owns NV Energy?

NV Energy is owned through Berkshire Hathaway Energy Company, part of Berkshire Hathaway Inc.

Who is the CEO of NV Energy?

Brandon Barkhuff is President and CEO of NV Energy.

Where is NV Energy headquartered?

NV Energy lists its corporate headquarters at 6226 West Sahara Avenue, Las Vegas, Nevada 89146.

NV Energy Customer Service Reviews and Complaints

The review section below allows customers to share firsthand experiences involving NV Energy electric or gas service, outages, billing, payments, deposits, meter readings, service orders, assistance programs, disconnection notices, solar interconnection, scams, and complaint handling.

No reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Clearly identify whether the experience involved NV Energy, Nevada Power Company, Sierra Pacific Power Company, a landlord, property manager, solar installer, electrical contractor, payment processor, assistance agency, or the Public Utilities Commission of Nevada.

Share Your NV Energy Experience

Describe the service territory, approximate date, issue, support route used, response received, and final outcome.

Do not post an NV Energy account number, complete service address, meter number, payment-card or bank information, MyAccount password, Social Security number, medical records, Green Cross paperwork, payment-arrangement terms, disconnection notice, private phone number, or photographs containing sensitive account or infrastructure information.

Page Update Note

This NV Energy customer-service page was updated on July 28, 2026, to correct northern and southern Nevada customer-service numbers, add current 24/7 availability, verify the customer-service email and chat route, add outage and gas-emergency contacts, clarify the corporate address, update ownership and leadership, explain billing and payment arrangements, add assistance and Green Cross guidance, include scam and disconnection warnings, add PUCN complaint procedures, and accurately describe the live CustomerServiceNumbers.com review count.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with NV Energy, NV Energy Inc., Nevada Power Company, Sierra Pacific Power Company, Berkshire Hathaway Energy, Berkshire Hathaway Inc., the Public Utilities Commission of Nevada, United Way, a solar installer, electrical contractor, payment processor, landlord, or government agency.

This page is provided for informational and customer-review purposes. Phone numbers, hours, addresses, utility rates, payment procedures, assistance-program rules, outage information, leadership, and regulatory processes can change. Verify important information through NV Energy and the agency or organization responsible for the issue.

CustomerServiceNumbers.com cannot report an outage, restore electric or gas service, stop a disconnection, modify a bill, approve an assistance application, enroll a household in Green Cross, repair utility equipment, investigate a gas leak, or decide a regulated-utility complaint. Contact NV Energy, 911, the Public Utilities Commission of Nevada, or another responsible organization directly.

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