Call Once Upon a Farm customer care at 888-983-1606 for product questions or help with an order. If you bought Tractor Wheels bars at a store, the retailer can handle your recall refund.
Tractor Wheels recall and refunds
Checked November 3, 2026. Once Upon a Farm recalled all lots and flavors of its Tractor Wheels Organic Toddler Soft-Baked Bars because they can pose a choking hazard. Stop serving the recalled bars. For a full refund, contact the store where you bought them or email care@uponafarm.com. If you already discarded the bars, contact customer care for the next step. In its recall FAQ checked November 10, 2026, the company asks customers to allow up to 10 business days for its Care Team to respond and process a refund request. It says it emails confirmation when a refund is issued. This is the company’s processing estimate, not a guaranteed date for the money to appear in your account. See the FDA recall notice and the company’s recall FAQ.
Customer care phone, text and hours
For general customer support, call 888-983-1606, text 415-233-7672, or use the official contact page for chat and email. The listed office hours are Monday–Friday, 6 a.m.–4:30 p.m., and Saturday, 8–11 a.m., Pacific time.
Report a product problem
Include the product name, the Enjoy By date and the code printed beside that date if available. A photo of the label can help the team identify the product even if you have already disposed of its contents.
Direct orders and damaged deliveries
If you ordered from the company and a shipment arrived damaged, have your order number, delivery date and time, and a photo of the affected items ready. Email customer care and describe the condition on arrival. Depending on the circumstances, the company may offer a credit, replacement or refund.
Change a subscription before the next charge
Sign into the account used to build your box. Check the next charge date before you change products, pause deliveries or cancel. Save the confirmation. If a charge has already gone through, give customer care the order number and ask whether the shipment can still be changed. See the subscription and order terms.
Retail purchases and receipts
For a store purchase, look for the retailer’s name, purchase date and item on the receipt. Start with that retailer for transaction records. Contact Once Upon a Farm directly for questions about ingredients, packaging or a specific production code.
Follow up on an open request
Reply to the original email with your order reference, the remedy discussed and any confirmation you received. If a refund was issued, ask when and where it was sent so you can check the correct payment account.
Common questions
Which Tractor Wheels batches are affected?
The recall covers every lot and flavor of the Tractor Wheels Organic Toddler Soft-Baked Bars. Compare the product name with the FDA notice linked above.
Can I text a product question?
Yes. The company lists 415-233-7672 for text messages. Include the product name and package code when available.
Share your customer service experience
Did the store or the company resolve your request? Share which route you used and how long it took. Keep receipts, contact details and order numbers private. CSN is independent of Once Upon a Farm.