Peloton provides customer service for memberships, billing, account access, equipment orders, deliveries, returns, warranties, repairs and product recalls. The best support route depends on whether the issue involves a residential membership, Peloton equipment, a commercial facility or Peloton Studios.
Verified Peloton customer service information
- U.S. Member Support: 1-866-679-9129
- General Support Hours: 6 a.m.–midnight ET, seven days a week
- Member Support Email: support@onepeloton.com
- Live Chat and Contact Options: Peloton Member Support
- Support Center: Peloton Support Center
- Manage a Membership: Peloton Membership Account
- Product Recall Information: Peloton Product Recalls
Specialized departments may follow different hours. Peloton can change its telephone, chat and department availability during holidays or periods of increased demand.
Important Peloton product safety warning
Peloton equipment has been subject to several safety recalls. These include Original Peloton Bike model PL01, certain Original Series Bike+ model PL02 units with serial numbers beginning with “T,” Tread model TR02 and Tread+ model TR01.
If your equipment may be affected, stop using it until you confirm its recall status and complete the approved remedy. Do not sell, donate or give away recalled equipment without first resolving the recall.
Choose the Correct Peloton Support Route
| Issue | Recommended Support Route |
|---|---|
| Membership, billing or cancellation | Use the membership account page or call Member Support at 1-866-679-9129. |
| Login, password or app problem | Use the Support Center or Member Support chat. |
| Bike, Tread or Row hardware problem | Call or chat with Member Support and provide the product serial number. |
| Warranty or Protection Plan claim | Provide proof of purchase, the serial number and the applicable plan confirmation. |
| Possible recalled product | Stop using the equipment and check the official Peloton and CPSC recall information. |
| Order, delivery or return | Use Member Support with the order number, delivery address and purchase date ready. |
| Hotel, gym or commercial equipment | Use Peloton Commercial Support rather than residential Member Support. |
| Immediate injury or dangerous equipment condition | Stop using the product. Call 911 for an emergency and report the equipment issue to Peloton. |
Peloton Customer Service Hours
Peloton’s general U.S. support pages currently display Member Support availability from 6 a.m. to midnight Eastern Time, seven days a week. Holiday hours and specialized departments may differ.
Peloton’s Protection Plan page separately advertises plan-related service from 9 a.m. to 9 p.m. Eastern Time daily. Commercial Support is available Monday through Friday from 8 a.m. to 6 p.m. Central Time.
Information to Have Ready
Before calling or opening a chat, gather the information that applies to the problem:
- The email address associated with the Peloton account.
- The membership type and next billing date.
- The equipment model and serial number.
- The Peloton order number and delivery date.
- Proof of purchase or Protection Plan confirmation.
- A photograph or short video showing a mechanical problem, when it is safe to document.
- The exact error message displayed on the equipment or app.
- Dates and amounts of disputed membership charges.
- Previous case numbers and promised resolution dates.
Do not post this information in a public review. Provide it only through an official Peloton support channel.
Peloton Membership Billing and Cancellation
Peloton memberships may renew monthly or annually until canceled. Review the current Peloton Membership Terms and check who processes the payment before canceling.
- Membership billed directly by Peloton: Sign in to the membership account page or ask Member Support for assistance.
- Membership billed through Apple or Google: Manage the subscription through the same app store account that processes the payment.
- Membership included with a rental: Review the rental agreement because returning equipment and ending a rental may require additional steps.
- Equipment financing: Canceling a Peloton membership does not automatically cancel an equipment loan or financing obligation.
Peloton’s terms state that a canceled membership ordinarily remains usable through the end of the current paid period and does not renew afterward. Prorated refunds are generally unavailable, subject to applicable law and specific rights for certain residents.
Save the cancellation confirmation and verify the membership status before the next billing date. If an account offers a pause instead of cancellation, review the automatic restart date before accepting it.
Disputed Peloton Membership Charges
Peloton’s current Membership Terms instruct members to report suspected membership billing errors within 60 days of the billing date. Waiting longer may affect the availability of a refund or credit.
When reporting a charge, provide:
- The charge date and amount.
- The membership and account email involved.
- Whether Peloton, Apple, Google or another provider processed the payment.
- The cancellation confirmation, if the membership was previously canceled.
- The last four digits of the payment method, but never the complete card number.
A membership charge, equipment payment, rental charge, apparel purchase and third-party app-store charge may require different support routes. Confirm the merchant descriptor before opening a case.
Peloton Equipment Returns and the 30-Day Home Trial
Peloton currently offers an eligible 30-day home trial for certain first-time Bike, Tread and Row+ purchases. The trial requires upfront payment, applies only in the 48 contiguous states and is subject to Peloton’s current eligibility terms.
As of August 3, 2026, Peloton lists the following return fees for eligible home-trial equipment:
- Bike or Bike+: $150 return fee
- Tread, Tread+ or Row+: $250 return fee
Use the official Peloton Home Trial page and Peloton Return Policy to confirm current eligibility, deadlines and fees.
Contact Member Support within the applicable period to start an eligible equipment return. Do not independently ship a Bike, Tread or Row unless Peloton provides written instructions.
Peloton Warranty and Repair Help
Peloton equipment normally includes a limited warranty, but coverage periods and exclusions depend on the product, component, purchase date, purchaser and type of use. A commercial product should not be submitted under a residential warranty.
For a repair request:
- Stop using the equipment if the problem could cause a fall, electric shock, fire or other injury.
- Record the model, serial number and exact symptoms.
- Check whether the equipment is included in a recall.
- Locate the receipt, delivery date and Protection Plan information.
- Call or chat with Peloton and request a case number.
- Confirm whether parts, labor, travel or an in-home technician visit will be covered before authorizing work.
Avoid disassembling major components or installing unapproved parts before Peloton evaluates a warranty claim. Follow Peloton’s instructions when a recall remedy specifically permits customer installation.
Peloton Protection Plans
Peloton currently offers extended Protection Plans for eligible Bikes, Treads and Row+ equipment. The plans may include extended breakdown coverage, replacement parts, labor, power-surge protection and certain accidental damage benefits.
Peloton says an eligible original owner may purchase a plan for up to 12 months after equipment delivery. Coverage, availability and transfer rules depend on the product, location and purchase date. Review the official Peloton Protection Plan information before purchasing or filing a claim.
Peloton Bike and Tread Recalls
| Product | Recall Issue | Official Information |
|---|---|---|
| Original Series Bike+ model PL02 with a serial number beginning with “T” | Seat-post assembly can break during use. The approved remedy is a free replacement seat post. | CPSC Bike+ recall |
| Original Peloton Bike model PL01 | Seat-post assembly can break and detach. Peloton offers a replacement seat post. | CPSC original Bike recall |
| Peloton Tread model TR02 | The touchscreen can detach and fall. | CPSC Tread recall |
| Peloton Tread+ model TR01 | People, pets and objects can be pulled under the rear roller. | CPSC Tread+ recall |
The presence of a recall does not mean every Peloton product is affected. Identify the exact model and serial number and follow the latest remedy instructions for that product.
Peloton Commercial Support
Gyms, hotels, apartment communities, universities and other commercial facilities should use Peloton Commercial Support:
- Commercial Support Phone: 1-855-662-7356
- Commercial Support Email: commercialsupport@onepeloton.com
- Hours: Monday–Friday, 8 a.m.–6 p.m. CT
- Online Commercial Support: Peloton Commercial Support
Have the facility address, equipment serial number, problem description and facility point-of-contact information ready.
Escalating an Unresolved Peloton Complaint
- Start with the department responsible for the membership, equipment, order, commercial account or recall.
- Request a case number and record the representative’s name or identifier.
- Describe the requested resolution, such as a billing correction, repair appointment, replacement part or cancellation confirmation.
- Reply through the existing case instead of repeatedly opening unrelated requests.
- Ask for a supervisor or escalation review when the promised action is missed.
- For a safety recall, keep the model, serial number, photographs and recall-remedy request together.
If a recalled product remedy remains unresolved, the relevant CPSC recall page provides a recall-complaint option. For an immediate hazard or injury, stop using the equipment and seek emergency assistance when necessary.
Peloton Customer Service FAQ
What is the Peloton customer-service phone number?
Peloton U.S. Member Support can be reached at 1-866-679-9129.
What are Peloton customer-service hours?
Peloton’s general support pages currently display hours of 6 a.m.–midnight ET, seven days a week. Protection Plan and Commercial Support hours differ.
Does Peloton offer live chat?
Yes. Live chat is available through Peloton’s official Member Support contact page.
How do I cancel a Peloton membership?
Manage a directly billed membership through the Peloton membership account page or Member Support. A membership billed through an app store generally must be managed through that same store.
Will canceling my membership cancel equipment financing?
No. Membership billing and equipment financing are separate obligations. Review the agreement from the lender handling the equipment payments.
How long do I have to report a membership billing error?
Peloton’s current Membership Terms instruct members to report suspected billing errors within 60 days of the billing date.
Is there a fee to return Peloton equipment during the home trial?
Yes. Peloton currently lists a $150 return fee for eligible Bike and Bike+ returns and a $250 fee for eligible Tread, Tread+ and Row+ returns.
How do I know whether my Peloton is recalled?
Check the model and serial number against Peloton’s official recall page and the applicable CPSC notice. Stop using potentially affected equipment until its status is confirmed.
Peloton Customer Reviews
This restored page currently has no customer reviews. You may describe a genuine experience involving Peloton Member Support, membership billing, delivery, repairs, warranty service or a recall remedy.
Do not publish your password, complete order number, equipment serial number, home address, payment-card information or private medical information. Reviews containing unverified support numbers or advertisements may be removed.
Related Customer Service Information
Why Trust This Peloton Support Guide?
This page uses Peloton’s official Member Support, membership, returns, warranty, Protection Plan and Commercial Support resources, along with U.S. Consumer Product Safety Commission recall notices. It separates membership cancellation from equipment returns, financing and commercial support so readers can use the correct route.
Last reviewed: August 3, 2026.
CustomerServiceNumbers.com is an independent information website and is not affiliated with Peloton Interactive, Inc. Support hours, return fees, membership terms, warranty coverage and recall remedies may change. Confirm important instructions with Peloton or the CPSC. This page does not provide medical, legal or financial advice. Call 911 when an injury or dangerous condition presents an immediate emergency.