Call Raymour & Flanigan at 1-888-729-6687 and choose the department for your order, billing or warranty question. For an existing purchase, ask for customer care rather than shopping assistance.
Customer care phone and hours
The official contact page, checked November 10, 2026, lists customer care, billing and warranty assistance daily from 8 a.m. to 6 p.m. Shopping assistance has longer hours, 7 a.m. to 1 a.m. The page does not identify a timezone; confirm availability when calling.
Choose the right support route
| Your task | Where to start |
|---|---|
| Order or delivery question | Customer care at 1-888-729-6687, with your sales-order number. |
| Furniture service or warranty request | Use the in-home service claim page linked by customer care. If the form will not load, call customer care. |
| Payment or financing account | Use the official payment options page and match the financing provider to your statement. |
| Return or cancellation | Check the return policy for your product category before arranging collection or shipping. |
Delivery damage and order problems
Inspect the furniture at delivery or pickup. The company asks customers to report damage immediately to the delivery team or customer care. Save photographs, the item number and the delivery paperwork. Ask whether the next step is a repair visit or an exchange; reporting damage does not itself guarantee a refund.
Returns and cancellations depend on the item
Under the return policy checked November 10, accepted standard furniture generally is not returnable. Items marked “Free Shipping” have a separate exception: request a return within 72 hours, keep the item new and in its original packaging, and do not assemble or modify it. A 15% restocking fee applies. Area-rug returns require approval and a 10% restocking fee. Special orders have their own change and deposit conditions. Confirm the terms for your order before taking action.
Rug contact discrepancy: the return page directs customers to 888-729-6687, while the sales terms list 866-383-4484, option 7. Start with the number on the contact and return pages and ask for the team handling your rug order; the sources do not explain the difference.
Warranty and service claims
Have the receipt, delivery date, item identification and photos ready before opening a service request. State whether you are asking about a manufacturer warranty, a purchased protection plan or a paid repair. Use the coverage document supplied with your purchase; a protection plan and a manufacturer warranty can have different exclusions and reporting requirements. Keep the claim confirmation for follow-up.
Billing and financing questions
A payment toward an undelivered furniture order and a payment on a financing account are different tasks. Start with the retailer’s payment selector. For a financing balance, statement, interest charge or payment dispute, use the provider shown on your account documents. Customer care can help identify the order, but do not assume the furniture store can change a lender’s account decision.
Follow up on an unresolved request
Keep the sales-order number, claim reference, dated photos and any written repair or delivery promises together. Reply through the existing case when possible. Explain the specific next step you need—such as a service appointment, order-status correction or written return decision—and ask when to follow up. Keep full payment details and your home address out of public reviews.
Common questions
Is late-night shopping assistance the same as customer care?
No. The contact page lists separate hours for shopping assistance and for customer care, billing and warranty questions.
Can I return any furniture within 72 hours?
No. The 72-hour request period belongs to the policy’s qualifying Free Shipping products, with additional conditions and a restocking fee. Check your item’s category.
Where should I send a service claim?
Use the official in-home service claim link above, or call customer care if you cannot access it. Keep your receipt and photographs available.
Share your customer service experience
Describe the support route you used, the issue and the outcome in the review section below. The live review module displays the current submissions and ratings. CustomerServiceNumbers.com is independent of Raymour & Flanigan and cannot access orders, approve returns or arrange repairs.