Rotadent customer service assists consumers with Rotadent ProCare toothbrushes, charging problems, replacement brush heads, warranty registration, warranty claims, product questions and support for older Rotadent models. The current Rotadent consumer-support number is 1-800-228-5595.
Rotadent products are manufactured by Den-Mat Holdings, LLC and are currently supported through the Oral ProCare consumer website. Customers who purchased through Amazon, Firefly Supply, a dental office or another authorized seller may also need to contact the seller for order, shipping, return or refund assistance.
How to Contact Rotadent Customer Service
- Rotadent Customer Support: 1-800-228-5595
- Consumer-Support Email: support@oralprocare.com
- Rotadent Warranty Email: rotadentwarranty@denmat.com
- Published Support Hours: Rotadent does not currently publish standard telephone hours on its consumer-support pages
- Rotadent ProCare Information: Review the current Rotadent ProCare toothbrush
- Replacement Brush Heads: Review current Rotadent brush heads
- Warranty Information: Review the Rotadent warranty
- Warranty Registration: Register a Rotadent ProCare toothbrush
- Warranty Claim Form: Submit a Rotadent warranty claim
- Consumer Website: www.oralprocare.com
- DenMat Website: www.denmat.com
Important contact update: The previously listed order number, 1-800-752-2564, and the email address customerservice@rotadent.com are not currently published on Rotadent’s official consumer-support website. Use 1-800-228-5595 and support@oralprocare.com.
Hours update: The older Monday through Friday, 8:00 a.m.-5:00 p.m. Central Time schedule could not be verified through current official support materials. Call during regular business hours and use email or the warranty form when telephone support is unavailable.
Best Rotadent Support Route by Issue
Rotadent ProCare Product Question
Call 1-800-228-5595 or email support@oralprocare.com for help with:
- Rotadent ProCare operation
- Charging problems
- A handle that stops during brushing
- Replacement brush-head selection
- Warranty registration
- Warranty eligibility
- Product identification
- Older Rotadent models
- Directions for use
- Authorized-purchase questions
Have the product model, purchase date, seller and proof of purchase available before contacting support.
Order, Shipping or Delivery Problem
Rotadent’s current consumer site directs shoppers to outside authorized sellers, including Firefly Supply and Amazon. The seller that accepted the order normally controls:
- Order status
- Shipping and tracking
- Address corrections
- Order cancellation
- Missing packages
- Damaged shipments
- Ordinary returns
- Seller-issued refunds
Check the receipt or confirmation email to identify the seller. Do not contact Amazon about a Firefly Supply order or contact DenMat for a retailer-controlled delivery unless the seller directs you to the manufacturer.
Product Purchased From a Dental Office
Contact the dental office first when it sold or supplied the Rotadent toothbrush. The office may be able to:
- Locate the purchase record
- Confirm the model
- Recommend the proper brush head
- Help with warranty registration
- Explain the intended brushing technique
- Contact DenMat on the patient’s behalf
A dental office’s return policy is separate from DenMat’s manufacturer warranty.
Rotadent ProCare Warranty
DenMat currently provides a limited warranty for qualifying Rotadent ProCare toothbrushes sold in the United States and Canada.
The published warranty generally provides:
- Two years: For a qualifying purchase completed through the approved direct route or registered within 30 days after purchase from a dental office or authorized retailer
- One year: For a qualifying device that was not registered for the extended warranty
- Proof of purchase required: DenMat may require the original receipt or other acceptable purchase record
The warranty covers qualifying defects in material and workmanship when the toothbrush is used and maintained according to its instructions.
What the Rotadent Equipment Warranty Does Not Cover
The published limited equipment warranty excludes:
- Brush heads and other accessories
- Products purchased from an unauthorized source
- Lost or stolen toothbrushes
- Cosmetic imperfections that do not affect operation
- Misuse or abuse
- Damage caused by dropping the product
- Electrical power-surge damage
- Operation outside DenMat’s instructions
- Shipping and handling costs to DenMat
The complete written warranty controls whether a particular claim qualifies.
Register a Rotadent ProCare Toothbrush
Complete the official Rotadent warranty registration soon after purchase.
Registration normally requires:
- Owner name and contact information
- Purchase date
- Seller or dental office
- Product information
- Proof of purchase when requested
Keep the receipt after registration. Registration does not automatically prove that the toothbrush was purchased through an authorized source.
How to Submit a Rotadent Warranty Claim
A Rotadent ProCare warranty claim can be started by:
- Calling 1-800-228-5595
- Emailing rotadentwarranty@denmat.com
- Using the official Rotadent warranty claim form
Provide:
- Product model
- Purchase date
- Seller
- Receipt
- Warranty-registration information
- Description of the problem
- When the problem began
- Steps already taken
- Photographs or video for private support use when requested
Do Not Return a Rotadent Without an RMA
If DenMat determines that the toothbrush must be returned, a customer-care representative will issue a Return Material Authorization number.
Do not mail a toothbrush to DenMat before receiving:
- An RMA number
- The correct return address
- Packaging instructions
- Shipping instructions
- Confirmation of what must be included
A product sent without an RMA is not eligible for processing under the published limited warranty.
DenMat’s warranty states that the purchaser is responsible for sending the product in an adequate container with freight and insurance prepaid. The RMA number must be displayed on the outside of the shipping container.
Defective Rotadent Brush Heads and Consumable Products
Brush heads and accessories are excluded from the Rotadent ProCare equipment warranty. DenMat publishes a separate consumable-product policy under which it may replace or refund a consumable product determined to be defective when the customer reports it within 30 days after purchase.
For a possible defective brush head:
- Stop using the head if it is damaged, loose or operating abnormally.
- Keep the brush head and packaging.
- Find the receipt or order record.
- Record the Rotadent handle model.
- Photograph the head privately if requested.
- Call 1-800-228-5595.
- Ask whether the issue belongs with the seller or DenMat’s consumable-product process.
Do not continue using a brush head with loose filaments, visible damage or an unstable connection.
Rotadent Will Not Charge
If a Rotadent toothbrush does not appear to charge:
- Confirm that the electrical outlet works
- Try an outlet that is not controlled by a wall switch
- Verify that the handle is positioned correctly on the charging base
- Check for debris or moisture around the handle and charger
- Allow the toothbrush to remain on the charger for the period stated in the directions
- Confirm that the correct Rotadent charger is being used
- Look for damage to the charger, cord or handle
Do not open, modify or attempt to replace internal components unless Rotadent provides an authorized procedure. Opening the handle may damage it and may affect warranty eligibility.
Can the Rotadent Battery Be Replaced?
Rotadent’s current consumer-support pages do not publish a do-it-yourself battery-replacement procedure. Contact Rotadent with the model and purchase date and ask whether the handle qualifies for warranty replacement, manufacturer service or another supported option.
An older toothbrush that is outside warranty may need a replacement handle if DenMat does not offer battery service for that model.
Rotadent Charges but Does Not Run
Check whether:
- The handle is fully charged
- The brush head is properly installed
- Debris is interfering with the drive connection
- The handle operates after the head is removed
- A different compatible head changes the problem
- The motor makes an unusual sound
Do not force a brush head onto the drive shaft. Contact support when the handle stalls, overheats, smells unusual or repeatedly shuts off.
Rotadent Stops During Brushing
A Rotadent that stops during use may have:
- A low or failing battery
- An incompatible brush head
- A damaged or poorly seated head
- Debris around the drive connection
- Excess pressure being applied
- A charger or handle problem
- An internal motor or drive issue
Remove the head, inspect the connection and compare the product model with the compatibility information for the replacement head.
New Brush Head Causes the Rotadent to Stop
Customers should verify that the head was designed for the exact Rotadent generation. Current official replacement heads are prominently labeled for Rotadent ProCare/Contour models. Older Rotadent generations may require different heads.
When the problem began immediately after installing a replacement head:
- Stop using the new head.
- Check the packaging for the listed compatible models.
- Compare it with the original brush head.
- Try the original head if it remains safe and usable.
- Record whether the handle works without the new head.
- Contact the seller and Rotadent.
Do not alter the head or drive connection to make an incompatible product fit.
Rotadent Replacement Brush Heads
The current Oral ProCare website identifies three primary Rotadent ProCare brush-head styles:
- Hollow-Tip: Intended for general surface cleaning and polishing
- Short-Tip: Intended for more focused cleaning around and between teeth
- Long-Tip: Intended for larger spaces and areas around certain orthodontic or prosthetic dental work
Ask a dentist or dental hygienist which head is appropriate for your oral-health needs, restorations, braces, implants or periodontal-care plan.
How Often Should a Rotadent Head Be Replaced?
Follow the Rotadent directions and replace a head when the filaments show wear, damage or loss of performance. Replacement timing can depend on frequency of use, brushing pressure and the head style.
Do not use a head with bent, loose or damaged filaments.
Confirm Compatibility Before Ordering
Before purchasing replacement heads, record:
- The name printed on the handle
- The Rotadent generation or model
- The shape of the original connection
- The brush-head style recommended by the dental professional
- The seller’s compatibility statement
A head described only as “Rotadent compatible” may not fit every Rotadent generation.
Support for Older Rotadent Models
Rotadent has been sold in several generations, including older Rota-dent, Classic, Plus, Contour and current ProCare products.
For an older model:
- Photograph the handle and charger
- Record all names and numbers printed on the product
- Identify the original brush-head connection
- Do not order a current ProCare head without checking compatibility
- Ask Rotadent whether parts or service remain available
- Be cautious with used or old-stock products from marketplace sellers
Used Rotadent Purchased Online
A used, open-box or old-stock Rotadent may not qualify for the manufacturer’s limited warranty.
Before buying, ask the seller for:
- The exact model
- Photographs of the handle and charger
- Purchase history
- Battery and charging condition
- Included brush heads
- Return policy
For hygiene reasons, use a new compatible brush head rather than a previously used head.
Rotadent Returns and Refunds
The correct return route depends on where the product was purchased.
Amazon or Firefly Supply Purchase
Use the seller’s order and return system for:
- An unwanted item
- An incorrect product
- A shipment problem
- A return within the seller’s return period
- A missing refund
The retailer’s return deadline may be different from DenMat’s warranty period.
Dental-Office Purchase
Ask the dental office about its return policy and whether it can assist with the manufacturer warranty.
Defective Product
Contact Rotadent when the issue appears to involve a manufacturing defect. Do not assume that returning the product to the seller automatically registers or completes a manufacturer-warranty claim.
Lost Rotadent Receipt
Try to obtain a replacement purchase record from:
- Amazon order history
- Firefly Supply order history
- The dental office
- The payment-card statement
- An emailed receipt
- The authorized retailer’s customer account
A bank statement may show that a transaction occurred but may not identify the exact Rotadent model. Ask support what documentation it will accept.
Rotadent Directions and Safe Use
Read the directions supplied with the exact Rotadent model before first use. Different generations may have different charging, head-installation and operating instructions.
General precautions include:
- Use only compatible Rotadent components
- Do not use a damaged handle, charger or brush head
- Do not force a brush head onto the drive shaft
- Keep the charger and cord away from unsafe water exposure
- Do not open or modify the handle or charger
- Use brushing pressure and technique recommended by the instructions or dental professional
- Keep individual brush heads separate between users
Dental Pain, Bleeding or Sensitivity
Customer service cannot diagnose gum disease, tooth pain, bleeding, sensitivity, infection or problems with crowns, implants, bridges or braces.
Stop using the product and contact a dentist or other qualified dental professional when brushing causes persistent pain, significant bleeding, injury, swelling or another concerning symptom.
Do not place medication or a dental product below the gumline unless a dental professional has specifically instructed you to do so.
Information to Gather Before Contacting Rotadent
- Rotadent model or generation
- Purchase date
- Seller or dental office
- Receipt or order confirmation
- Warranty-registration status
- Brush-head type
- Charger information
- Description of the problem
- Date the problem began
- Steps already attempted
- Previous case or RMA number
- The exact resolution requested
Provide personal, purchase and warranty information only through an official private support channel.
How to Escalate a Rotadent Complaint
- Identify whether the issue belongs with the seller, dental office or DenMat.
- Call 1-800-228-5595 or email support@oralprocare.com.
- Provide the product model, purchase date and seller.
- Explain the problem in chronological order.
- State whether you are requesting troubleshooting, replacement, warranty review or a refund.
- Ask for a case or reference number.
- Submit the warranty form when the issue involves a possible covered defect.
- Request an RMA before mailing the toothbrush.
- Save emails, receipts, photographs and shipping records.
- Request supervisor or warranty review when the first response does not address the documented issue.
Contact the payment provider promptly when a purchase remains unauthorized or an approved seller refund does not appear.
About Rotadent, Oral ProCare and DenMat
Rotadent is a professional rotary toothbrush brand manufactured by Den-Mat Holdings, LLC. Rotadent ProCare uses replaceable MicroFilament brush heads and a full rotary cleaning motion.
Rotadent is marketed through DenMat’s Oral ProCare consumer platform. Oral ProCare also provides the current warranty registration, claim form, brush-head information and consumer-support contacts.
DenMat lists:
Den-Mat Holdings, LLC
1017 W. Central Avenue
Lompoc, CA 93436
Its written warranty materials also identify:
DenMat
P.O. Box 1729
Lompoc, CA 93438-1729
Neither address should be used for an unapproved product return. Obtain an RMA and current return instructions first.
Rotadent Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a Rotadent rating of 3.0 out of 5 stars based on two published reviews.
A 2018 submission asks whether the battery or entire handle must be replaced after two Rotadent toothbrushes stopped recharging.
A 2023 review describes a consumer who preferred an older Rotadent model and reported that a replacement head appeared to reduce power or cause the newer Rotadent ProCare to stop during brushing.
Two reviews are not enough to establish broad current customer-service or product-quality patterns. The visible feedback does identify charging, battery, replacement-head compatibility and model-comparison questions as useful topics for newer reviewers.
If you have contacted Rotadent, consider leaving a review below. A useful review should explain:
- The Rotadent model involved
- Where and approximately when it was purchased
- Whether the issue involved charging, a brush head, warranty, return or order
- Which support route was used
- Whether a case or RMA number was issued
- How long the response took
- Whether the problem was resolved
Related Electric Toothbrush Customer Service Pages
Frequently Asked Questions About Rotadent Customer Service
What is the Rotadent customer-service phone number?
Call Rotadent consumer support at 1-800-228-5595.
What is the current Rotadent email address?
Email general consumer questions to support@oralprocare.com. Warranty claims can also be sent to rotadentwarranty@denmat.com.
Is 1-800-752-2564 still the Rotadent order number?
That number is not currently published on Rotadent’s official consumer-support pages. Use 1-800-228-5595 or contact the seller that accepted the order.
What are Rotadent customer-service hours?
Rotadent does not currently publish standard telephone hours on its current consumer-support pages.
Is Rotadent still in business?
Yes. DenMat currently promotes the Rotadent ProCare toothbrush and replacement brush heads through its Oral ProCare consumer website.
How long is the Rotadent warranty?
A qualifying registered Rotadent ProCare toothbrush may receive two years of limited coverage. An unregistered qualifying device is generally limited to one year. Proof of purchase is required.
Are Rotadent brush heads covered by the two-year warranty?
No. Brush heads and accessories are excluded from the Rotadent equipment warranty. A defective consumable product may qualify for separate review when reported within 30 days after purchase.
How do I make a Rotadent warranty claim?
Call 1-800-228-5595, email rotadentwarranty@denmat.com or use the official online warranty form.
Can I mail my Rotadent directly to DenMat?
Do not mail it without an RMA. A Rotadent warranty return sent without an RMA is not eligible for processing under the published warranty.
Can the battery in an older Rotadent be replaced?
Rotadent does not currently publish a consumer battery-replacement procedure. Contact support with the model and purchase date to ask whether service or handle replacement is available.
Why does my Rotadent stop with a new brush head?
The head may be incompatible, improperly seated, damaged or placing excessive load on the handle. Stop using it, verify the model compatibility and contact the seller or Rotadent.
Do current Rotadent heads fit every older model?
No universal compatibility should be assumed. Current official heads are labeled for ProCare/Contour models, while older Rotadent generations may require different heads.
Where can I buy Rotadent products?
The current Oral ProCare site directs consumers to Firefly Supply and Amazon. Some dental offices and authorized retailers may also carry Rotadent products.
Who makes Rotadent?
Rotadent is manufactured by Den-Mat Holdings, LLC.
Where is Rotadent located?
DenMat lists 1017 W. Central Avenue, Lompoc, California 93436 as its physical address.
Page Update Note
This Rotadent customer-service page was reviewed and updated in July 2026 to verify the current consumer-support number, replace an outdated email address, remove an unverified order number and support hours, add Oral ProCare consumer resources, warranty registration and claim contacts, explain one-year and two-year coverage, add RMA and consumable-product guidance, cover charging failures, batteries, replacement-head compatibility and older models, accurately summarize the two visible CSN reviews and strengthen escalation and privacy guidance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Rotadent, Oral ProCare, Den-Mat Holdings, Firefly Supply, Amazon, any dental office or any retailer.
Our goal is to help consumers identify the correct support route, understand current warranty procedures and share customer-service outcomes that may help other product owners. Telephone numbers, email addresses, warranty terms, product availability, seller participation and brush-head compatibility can change. Verify important information through Rotadent, DenMat and the seller responsible for the transaction.
Share Your Rotadent Customer Service Experience
Have you contacted Rotadent about charging, a battery, replacement brush head, ProCare warranty, registration, RMA, order, return or older Rotadent model? Share your experience below and explain which support route you used and whether the problem was resolved.
Privacy reminder: Do not post your address, telephone number, email address, receipt, payment information, order number, RMA number, return label, medical history, dental photographs or private customer-service correspondence in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Rotadent, Oral ProCare, Den-Mat Holdings, Firefly Supply, Amazon, any dental office or any retailer. This page is provided for informational purposes and to document consumer customer-service experiences.
CustomerServiceNumbers.com cannot register Rotadent products, diagnose charging problems, approve warranties, issue RMAs, replace toothbrushes, supply brush heads, process seller returns or provide medical or dental advice. Those requests must be handled through Rotadent, DenMat, the original seller, a dentist or another appropriate official or qualified provider.
