Supersmile customer service: Call 800-784-7645 or email customerservice@supersmile.com. These are the contacts listed on Supersmile’s official contact page.
Contact information reviewed November 11, 2026. This guide covers customer support for Supersmile purchases.
1. Contact Supersmile
Use the main customer-service number for order questions and general assistance. The separate refund policy lists 800-253-0794 for return instructions and damaged-item reports. Support hours were not specified on the contact page reviewed.
2. Identify where you purchased
Supersmile distinguishes purchases made directly through its website or phone service from purchases at other retailers. For a store purchase, contact that retailer about its return policy. Include the seller’s name when asking Supersmile for help with a product or order.
3. Prepare your request
- Order number and purchase date.
- Product name, size, and quantity.
- A description of the issue and your requested outcome.
- Photos of damage or incorrect items, if relevant.
Keep your receipt and packaging. Send order and address details privately rather than posting them in a review.
4. Returns and damaged orders
The published policy allows return or replacement requests within 30 days of purchase. For a full refund, it specifies unused items in original packaging; shipping costs are not refunded and return shipping is the customer’s responsibility. Exclusions apply. Contact support for instructions before mailing anything. Report shipping damage promptly and retain photos and packaging while the request is reviewed.
5. Subscription cancellation
Supersmile’s subscription terms direct cancellation requests to customercare@supersmile.com at least three business days before the next subscription interval. Check your next shipment or renewal date and request written confirmation. Ask whether a cancellation affects an order already being processed.
6. Follow up on an unresolved issue
Save your messages and any reference number. In a follow-up, state when you first contacted support, what was promised, and what still needs attention. For a return, ask how you will be notified when it is received and reviewed. Keep shipping documentation until the case is resolved.
7. Frequently asked questions
Which number should I call?
The contact page lists 800-784-7645 for general customer service. The refund policy lists 800-253-0794 for returns and damaged items.
Can Supersmile accept a return from another retailer?
Its policy directs customers back to the retailer and says it cannot accept returns of products purchased from other retail outlets.
8. Official product information
For product-use questions, consult Supersmile’s FAQ and the instructions supplied with your item. This contact guide does not assess whether a whitening product is appropriate for an individual.
9. Share your experience
Describe your customer-service experience and outcome below without personal information. CustomerServiceNumbers.com is independent and not affiliated with Supersmile. We cannot access orders, cancel subscriptions, or issue refunds.