TaxAct customers commonly need help signing in, recovering an account, understanding product charges, correcting a rejected e-file, requesting a software refund, tracking an accepted return, or determining whether a question requires customer support or a tax expert. TaxAct provides consumer, small-business, professional, IRS Free File, and expert-assisted products, so the correct support route depends on the service being used.
How to Contact TaxAct Customer Service
- Consumer customer service: 1-319-373-3600
- Online support: TaxAct Customer Support
- Support center: TaxAct Help Center
- Account sign-in: Sign in to TaxAct
- Check e-file status: TaxAct E-File Status
- IRS Free File support: 1-866-943-9413
- Privacy email: privacy@taxact.com
- Official website: TaxAct.com
TaxAct does not publish one general consumer-support email address. Use its official support page or telephone number for account, software, billing, refund, and filing questions.
TaxAct Customer-Service Hours
TaxAct changes its hours based on the filing calendar. Current Product Support and Xpert Assist hours include:
- April 16 through January 25: Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time
- January 26 through April 12: Monday–Friday, 8:00 a.m.–9:00 p.m. CT; Saturday–Sunday, 9:00 a.m.–6:00 p.m. CT
- April 13–14: 8:00 a.m.–10:00 p.m. CT
- April 15: 8:00 a.m.–12:00 midnight CT
- October 13–15: Extended hours of 8:00 a.m.–8:00 p.m. CT
TaxAct closes on listed federal and company holidays. Check the contact page before calling because filing deadlines and seasonal schedules can change.
TaxAct Company and Mailing Address
TaxAct’s current website identifies the operator as TaxAct, LLC, a Taxwell company.
TaxAct, LLC
3200 Olympus Blvd, Suite 150
Dallas, TX 75019
This is TaxAct’s current published postal, privacy, press, and legal-notice address. It is not a walk-in tax-preparation office or a location where customers should deliver computers, tax documents, or refund checks.
The older 1425 60th Street NE address in Cedar Rapids, Iowa should not be used for new correspondence unless TaxAct specifically instructs a customer to send something there.
Best TaxAct Support Route by Issue
- Login, username, or password: Use account recovery or call consumer support.
- Software or navigation question: Search the Help Center or contact Product Support.
- Tax-law question: Use an eligible Xpert Assist service or consult a qualified tax professional.
- Rejected e-file: Review the rejection code and correct the return in TaxAct.
- Accepted return or refund delay: Check the IRS or state tax agency rather than TaxAct.
- Product-fee refund: Call TaxAct and provide the requested account and order information.
- Fees withheld from refund: Contact Republic Bank when the Refund Transfer is involved.
- IRS Free File return: Call the dedicated Free File support number.
- Privacy request: Use TaxAct’s privacy-rights form or privacy@taxact.com.
Information to Gather Before Contacting TaxAct
- The email address and username associated with the account
- The tax year and product edition
- The Order ID, provided privately
- The general purchase date and amount
- The return type, such as individual or business
- The exact error or rejection code
- The e-file submission and acceptance status
- The device, operating system, and browser
- Any earlier support-case information
- The exact refund, correction, or technical assistance requested
Do not publish Social Security numbers, ITINs, IRS identity-protection PINs, bank information, passwords, tax documents, dependent information, or verification codes.
Customer Support Versus Tax Advice
TaxAct’s standard customer-service team helps with technical and account matters, including login problems, passwords, product selection, billing, downloads, error messages, and software navigation.
Standard customer care does not include individualized tax advice. Customers who need guidance applying tax law to their circumstances may need:
- TaxAct Xpert Assist
- TaxAct Xpert Full Service
- A certified public accountant
- An enrolled agent
- A tax attorney
- Another qualified tax professional
Xpert services cost extra, have eligibility restrictions, and may not cover every tax subject or return type.
TaxAct Online Refund Policy
TaxAct’s satisfaction guarantee for online products applies under limited conditions.
A registered customer who completed billing may request a refund when the return has not been printed or e-filed. A customer whose e-file was rejected and cannot be refiled may also qualify. The request must be made within the calendar year of purchase.
Call 1-319-373-3600 and be prepared to provide:
- Name and ZIP code
- Account email and username
- Order ID
- The product to be refunded
Completing a return, printing it, successfully e-filing it, or receiving acceptance can limit refund eligibility.
TaxAct Download Money-Back Guarantee
A TaxAct Download product may generally be refunded within 30 days of receipt under the Money-Back Guarantee.
The guarantee does not apply after the customer uses the software to print or e-file a return and that return is accepted by the IRS or state tax agency.
TaxAct Online and TaxAct Download are separate product formats with different refund rules. Confirm the product shown in Orders and Downloads before requesting a refund.
Maximum Refund and Accuracy Guarantees
TaxAct publishes several guarantees with different eligibility requirements and deadlines.
Maximum Refund Guarantee
A qualifying customer who receives a larger refund or lower tax due using another online tax product with the same accurate information may request a refund of qualifying TaxAct federal or state software fees. Other charges are excluded.
The claim must generally be submitted within 60 days after filing or by October 31 of the applicable tax year, whichever is earlier.
$100,000 Accuracy Guarantee
This guarantee applies to qualifying self-prepared consumer 1040 returns. It addresses verified calculation errors in TaxAct’s software and can cover software fees, the verified tax difference, penalties, interest, and documented legal or audit costs, subject to a cumulative $100,000 limit.
It does not cover incomplete, incorrect, omitted, overridden, or fraudulent information supplied by the taxpayer. Keep copies of the filed return, notices, supporting documents, and communications.
E-File Acceptance Versus Refund Status
TaxAct’s e-file-status tool can show whether a return was transmitted, accepted, or rejected.
- Transmitted: TaxAct sent the return to the tax agency.
- Accepted: The agency accepted it for processing.
- Rejected: The agency returned an error that normally requires correction.
Acceptance does not mean the refund has been approved or issued. After acceptance, the IRS or state agency controls processing, identity review, offsets, notices, and refund timing.
Use the IRS Where’s My Refund? service for federal refund tracking.
Rejected Tax Returns
A rejected return has not been successfully filed. Common causes include mismatched names or Social Security numbers, incorrect prior-year adjusted gross income, duplicate dependent claims, identity-protection PIN errors, or forms that require correction.
Open the TaxAct rejection notice, record the code, correct the return, and transmit it again. Do not create a second return unless TaxAct support instructs you to do so.
If the rejection relates to identity theft or another return already filed using the taxpayer’s Social Security number, contact the IRS and follow its identity-theft procedures.
TaxAct Product Fees and Charges
TaxAct’s product fee is separate from federal or state tax owed. Pricing depends on the product edition, state returns, expert services, Audit Defense, Refund Transfer, and optional features.
Review My Return Fees or the shopping cart before paying or filing. TaxAct states that final pricing is determined at payment, printing, or e-filing and may differ from an earlier promotional price.
If a paid feature was added unexpectedly, review the forms and tax subjects that caused the product change before completing payment.
Paying TaxAct Fees From a Refund
Eligible online customers may choose to have TaxAct fees withheld from a federal or state refund. This is a fee-based Refund Transfer offered by Republic Bank & Trust Company, not free direct deposit.
- Republic Bank support: 1-866-581-1040
- The refund must be large enough to cover TaxAct and bank fees.
- Republic Bank deducts approved fees before depositing the remaining refund.
- Separate federal and state transactions may create additional fees.
The IRS controls when it releases the refund. TaxAct prepares and transmits the return, while Republic Bank administers the Refund Transfer.
IRS Free File Through TaxAct
TaxAct participates in the IRS Free File program for qualifying taxpayers. Eligibility and included state returns depend on the current program rules.
- Free File support: 1-866-943-9413
- Off-season hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT
- Weekend hours after April 15: Closed
Enter through the official IRS Free File or TaxAct Free File page. Starting from a general commercial product page may lead to different products and prices.
Account Security and Privacy
Tax returns contain highly sensitive personal and financial information. TaxAct supports security tools such as multi-factor authentication and passkeys.
Customers should:
- Use a unique password
- Enable the strongest available authentication method
- Secure the connected email and mobile accounts
- Sign out on shared devices
- Review account activity and saved information
- Avoid links in unexpected tax-refund messages
Privacy-rights requests can be submitted through TaxAct’s online privacy portal. Questions and appeals may be sent to privacy@taxact.com.
How to Escalate a TaxAct Complaint
- Call customer service or use the official support page.
- Identify the tax year, product, charge, rejection, or software issue.
- Provide sensitive account information only through a secure channel.
- Request and save a support reference.
- Keep screenshots, receipts, e-file acknowledgments, and agency notices.
- Ask for supervisor review when the initial response does not address the documented issue.
- Contact Republic Bank when the issue involves a Refund Transfer.
- Contact the IRS or state agency when it controls processing, tax debt, an offset, or refund timing.
- Consult a qualified tax professional when individualized tax advice is required.
TaxAct Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published TaxAct reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about pricing, ease of use, customer service, software performance, filing errors, refunds, or expert assistance.
Frequently Asked Questions
What is TaxAct’s customer-service number?
Call 1-319-373-3600.
What are TaxAct’s current hours?
From April 16 through January 25, support is currently listed Monday–Friday from 8:00 a.m.–5:00 p.m. CT. Tax-season hours are longer.
Does TaxAct customer service provide tax advice?
Standard customer care does not include tax advice. Eligible Xpert services provide paid tax assistance.
Where is TaxAct located?
TaxAct currently publishes 3200 Olympus Blvd, Suite 150, Dallas, Texas 75019.
Can TaxAct tell me when the IRS will issue my refund?
TaxAct can confirm e-file status. The IRS controls federal refund processing and timing.
Can I receive a TaxAct refund?
Eligibility depends on the product format, whether the return was printed or filed, acceptance status, and the applicable guarantee deadline.
Who handles fees deducted from my refund?
Republic Bank & Trust Company administers the optional fee-based Refund Transfer.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-information and review website. It is not owned or operated by TaxAct, TaxAct, LLC, Taxwell, Cinven, Drake Software, Republic Bank, the IRS, a state tax agency, or a tax professional.
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Describe the tax year, TaxAct product, approximate charge or filing date, support route, requested correction, response, and outcome.
Privacy warning: Do not publish Social Security numbers, ITINs, identity-protection PINs, passwords, verification codes, tax returns, tax forms, bank information, dependent data, or unredacted IRS and state notices.
Page Update Note
This page was updated on July 28, 2026. The update verified TaxAct’s current phone number, seasonal hours, TaxAct, LLC legal name, Taxwell relationship, Dallas address, IRS Free File support, refund policies, guarantees, e-file guidance, Refund Transfer responsibilities, privacy route, account security, and complaint escalation. Unsupported customer-review themes and the obsolete Cedar Rapids address were removed.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with TaxAct, Taxwell, Republic Bank, the IRS, or any state tax agency. It cannot access accounts, prepare or amend returns, correct rejected filings, issue software refunds, release tax refunds, interpret tax law, or act on behalf of TaxAct or a government agency. This page is not tax, legal, accounting, or financial advice.