For Terminix customer support in the United States, call 1-855-485-6300. For invoice questions or appointment changes, the company’s MyAccount FAQ separately lists 1-855-348-3152. Have your customer number and service address ready.
Customer support phone and hours
The official contact page, checked November 11, 2026, lists phone agents daily from 6 a.m. to 10 p.m. CST. Chat hours are Monday–Friday, 7 a.m.–7 p.m., and Saturday, 7 a.m.–3 p.m. CST. These timezone labels follow the source. Online account access is separate from agent availability.
Choose the right contact route
| Your task | Where to start |
|---|---|
| Existing service or residential account question | Call 1-855-485-6300 or use the residential inquiry form on the contact page. |
| Invoice or appointment question | The MyAccount FAQ lists 1-855-348-3152. |
| Chat or text support | Use the options currently displayed on the official contact page. |
| Local branch | Find the office serving your area in the branch directory. |
The commercial inspection form is a sales route. The corporate inquiry form is not monitored for customer-service questions. The contact page and account FAQ publish different phone numbers; use the route identified for your task rather than assuming either number has been discontinued.
Invoices, payments and service records
In MyAccount, look under Payments & Billing for invoice history. AutoPay and prepaid accounts may instead need payment history. Service documents are available under Appointments & Services, then My Service History.
For a disputed charge, keep the invoice, service date and payment confirmation together. Explain whether the problem is an incorrect amount, a payment not credited or a visit you do not recognize. Ask support to identify the charge and provide the related service record before requesting a correction.
Appointment changes and missed visits
Look in Appointments & Services, then My Upcoming Appointments. If the appointment is absent or online rescheduling is unavailable, use the account FAQ’s appointment phone route above.
When following up on a missed visit, provide the scheduled date and any arrival message. State whether you need a new appointment, clarification of the service record or a billing review. Ask for written confirmation of the agreed next step, including any access arrangements for your property.
MyAccount registration and login help
For registration, the FAQ recommends a residential customer’s phone number and customer number; commercial customers use their customer number and sales-agreement number. An existing-account error may call for a password reset instead of another registration.
Use the official account page linked above. If you still cannot sign in, describe the exact error to support without sharing your password or verification code. Keep the account number available privately; do not post it in a public review.
Canceling service versus stopping AutoPay
Ask Terminix to confirm the cancellation process for your particular agreement, including the effective date, remaining visits, balance and any applicable fee. Request written confirmation and retain the request date.
The published General Pest Control Services agreement expressly separates canceling payment authorization from ending contractual obligations. Turning off AutoPay therefore should not be treated as confirmation that service has been canceled. That document covers a specific service agreement; use your own contract for other treatments or plans.
Follow up on an unresolved service request
Keep one record of your customer number, service address, appointment date, invoice and earlier case references. For a treatment concern, describe what you observed, when it happened and where on the property. Ask the servicing branch or support team whether a follow-up visit falls within your plan; do not assume every pest or treatment is included.
If the first response does not resolve the issue, reply to the existing case or ask for a supervisor’s review. State the specific outcome you are requesting, such as a corrected invoice, appointment confirmation or written explanation of coverage.
Common questions
Should I use the corporate form for a service complaint?
No. Use the customer-support routes above. The corporate form excludes customer-service requests.
Does stopping AutoPay cancel my service?
Do not assume so. Ask for separate confirmation of service cancellation under your agreement.
What if I cannot change an appointment online?
Use the appointment support route listed above and keep your customer number ready.
Share your customer service experience
Use the review section below to describe the support route you tried, the issue and the outcome. The live module displays current reviews and ratings. CustomerServiceNumbers.com is independent of Terminix and cannot access accounts, cancel agreements or approve refunds. Keep private account, payment and home-address details out of public submissions.