TIME Magazine customer service assists subscribers with print and digital subscriptions, missing issues, billing questions, automatic renewals, cancellations, address changes and account-access problems. Support options differ depending on the subscriber’s location and the type of subscription.
Quick answer: Customers in the United States and Canada can call TIME customer service at 1-800-843-8463. Subscribers can also manage many account changes through TIME’s online customer-service system.
TIME Magazine Customer Service Contacts
- United States and Canada phone: 1-800-843-8463 (1-800-843-TIME)
- General subscriber email: time-customerservice@time.com
- Cancellation and automatic-renewal email: customerservice@time.com
- Manage a subscription: TIME My Account
- Online assistance: TIME Global Help Center
- Customer-service mailing address: TIME Customer Service, P.O. Box 37508, Boone, IA 50037-0508
When contacting customer care, include the subscriber’s name, account number or mailing address and a concise description of the problem. Do not publish account numbers, mailing addresses or payment information in the comments on this page.
Which TIME Support Option Should You Use?
Missing or Damaged Magazine
Contact TIME customer care by phone or email if an expected issue did not arrive or arrived damaged. Include the issue date or cover, the last issue received, the subscriber’s mailing address and the account number when available.
Before reporting a recently purchased subscription, remember that delivery of the first print issue may take several weeks. Digital access may be available while the first print issue is being processed.
Billing or Renewal Questions
Sign in to TIME My Account to review the subscription and available account-management options. Contact customer service if a charge, renewal date, subscription price or payment method does not match your records.
Have the date and amount of the charge available, but do not send a complete credit-card or bank-account number by email.
Address Changes
Subscribers can normally update their mailing address through TIME My Account. Make the change before moving when possible and allow time for the updated address to reach the magazine’s fulfillment system.
If issues continue going to the former address, contact customer care with both the old and new mailing addresses.
Digital Access or Login Problems
Use TIME’s password-reset option if you cannot sign in. Check spam, junk and promotional folders if the reset message does not arrive.
Print subscribers can link their print subscription to a TIME digital account. TIME says this requires the subscriber ID shown on the magazine’s mailing label. The subscriber ID may also be located through My Account using the subscription mailing address.
How to Cancel a TIME Magazine Subscription
TIME’s current terms provide three primary cancellation methods:
- Online: Sign in through the applicable TIME subscription-management page.
- By email: Send a message to customerservice@time.com. Put CANCEL in the subject line and include the account number and the subscription being canceled.
- By phone: Call 1-800-843-8463 and request cancellation.
Ask for confirmation that both the subscription and automatic renewal have been canceled. Save the confirmation email, case number or the date and time of the call.
Refund eligibility depends on the terms of the offer accepted when the subscription was purchased. TIME states that when refunds are available for print subscriptions, the refund may cover unserved issues that have not already been processed for fulfillment.
TIME Automatic-Renewal Questions
Canceling automatic renewal prevents future renewal charges but may not immediately end access for a subscription period that has already been paid for. Review the confirmation carefully to determine whether the subscription remains active through the end of the current term.
If a renewal charge has already been processed, contact TIME promptly with the charge date, amount, account number and cancellation request. Do not assume that removing a payment method by itself cancels the subscription.
Linking a Print Subscription to a TIME Digital Account
TIME allows print subscribers to connect their magazine subscription to a digital account. You will generally need:
- The subscriber ID from the magazine’s mailing label
- The name and mailing address used for the subscription
- An active TIME digital account
- The email address associated with the account
If the subscription was previously linked but no longer appears, verify that the print subscription remains active. An expired subscription may no longer appear as linked to the digital account.
International TIME Subscription Support
TIME provides different customer-care routes based on the subscriber’s region:
- Europe, Middle East, Africa and Latin America: time@subscription.co.uk
- Asia and South Pacific: time@subscribenow.com.au
International subscribers should include their country, subscriber number, mailing address and the email address associated with the subscription. Delivery times, digital-access systems and cancellation procedures may differ by location.
Common TIME Magazine Customer Service Problems
Issues reported by magazine subscribers may include:
- A missing, late or damaged print issue
- Unexpected automatic-renewal charges
- Difficulty canceling a subscription
- An address change that has not taken effect
- Duplicate subscriptions or billing
- A print subscription that will not link to a digital account
- Password-reset or digital-magazine access problems
- Questions about refunds for undelivered issues
- Gift subscriptions sent to the wrong address
How to Escalate a TIME Magazine Complaint
Before contacting TIME, assemble the information needed to identify the subscription and document the problem:
- Subscriber name and account number
- Mailing and email addresses associated with the account
- Order or renewal confirmation
- Charge date and amount
- Missing issue dates or cover descriptions
- Previous customer-service case numbers
- Dates of earlier calls or emails
- The resolution you are requesting
Start with TIME My Account or the Global Help Center. If the account cannot be corrected online, contact customer care by email or phone. Keep the request brief and specific, and retain copies of every confirmation or response.
For a written subscription inquiry, customers in the United States and Canada may write to:
TIME Customer Service
P.O. Box 37508
Boone, IA 50037-0508
TIME Magazine Customer Service FAQ
What is the TIME Magazine customer-service phone number?
The customer-service number for subscribers in the United States and Canada is 1-800-843-8463.
Can I cancel TIME Magazine online?
TIME provides online subscription-management options. Subscribers may also cancel by email or phone. Request and retain written confirmation of the cancellation.
How do I stop TIME automatic renewal?
Manage the renewal through the applicable online account, email customerservice@time.com, or call 1-800-843-8463. Confirm that automatic renewal has been disabled.
How do I report a missing TIME issue?
Contact TIME customer care and provide the issue date or cover, the last issue received and the subscription’s account information or mailing address.
How do I connect my print subscription to my digital account?
Sign in to TIME My Account and use the subscriber ID printed on the magazine’s mailing label. TIME may also allow you to locate the subscription using the mailing address.
Is editorial feedback handled by subscription customer service?
No. Subscription customer care handles delivery, billing, cancellations and account access. TIME lists letters@time.com for messages directed to its editors.
Share Your TIME Magazine Customer Service Experience
Have you contacted TIME about a subscription, missing issue, renewal, cancellation, refund or digital-account problem? Share what happened in the comments below. Helpful reports include the approximate date, issue type, contact method used and whether the matter was resolved.
Do not post your subscriber number, mailing address, telephone number, email address, password or payment information.
Page Update Note
This page was updated on August 3, 2026 with TIME’s current U.S. and Canadian customer-service phone number, subscription emails, mailing address, cancellation methods, international contacts and digital-account guidance.
Disclaimer: CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with TIME, TIME USA LLC or any TIME publication. Contact information, subscription terms, delivery schedules and support procedures can change. Verify important information through TIME’s official website before sending private information or making a financial decision.