Tory Burch Customer Service, Returns, Orders & Complaints

Tory Burch customers can receive assistance with online orders, returns, delivery problems, gift cards, product concerns and boutique experiences. The best support route depends on whether the purchase was made online, at a Tory Burch boutique or through another retailer.

Tory Burch Customer Service Options

Support option	Best used for
1-866-480-8679	Orders, returns, delivery problems, product concerns and unresolved cases
1-201-231-8679	Text-based assistance with general customer-service questions
Live chat or message form	Written support, links, return instructions and documentation
1-855-631-4659	Tory Burch gift-card assistance
Order status	Online order status and available tracking information
Store locator	Boutique telephone numbers, addresses, hours and available services

Which Tory Burch Department Should Handle the Problem?

Issue	Recommended first step
Online order or delivery	Check the order-status page and shipping confirmation before contacting Client Services.
Return or exchange	Review the return eligibility requirements and use the official return process.
Wrong or damaged merchandise	Photograph the item, label and packaging, and then notify Client Services promptly.
Boutique purchase	Speak with the original boutique or its manager first.
Department-store purchase	Use the selling retailer’s return and refund process.
Gift card	Telephone Tory Burch gift-card support at 1-855-631-4659.
Possible manufacturing problem	Gather the receipt, style information and photographs before asking Client Services about available options.

Tory Burch Order Tracking and Delivery Help

Customers can review available shipping information through the Tory Burch order-status page. Have the order number and the email address used for the purchase available.

The official shipping information page explains the company’s current delivery options and restrictions. Orders of $750 or more may require a signature when delivered.

Package Marked Delivered but Not Received

1. Confirm that the delivery address on the order is correct.
2. Review the carrier’s complete tracking details and delivery location.
3. Check entrances, mailrooms, parcel lockers and other protected areas.
4. Ask household members, neighbors or building staff whether they accepted it.
5. If the package remains missing, notify Tory Burch Client Services promptly.

Keep the order confirmation, tracking record and any carrier correspondence. Ask the representative for a case or reference number when one is available.

Wrong, Incomplete or Damaged Order

Do not discard the shipping carton, product packaging or labels until the problem has been reviewed. Take clear photographs of:

• The merchandise received
• The exterior and interior packaging
• The shipping label
• Any visible damage, incorrect color or incorrect size

Telephone 1-866-480-8679 or use the official message option. Explain whether the package contained the wrong item, was missing an item or arrived damaged. Do not return damaged or incorrect merchandise using an improvised address; follow the instructions supplied by Tory Burch.

Tory Burch Returns and Exchanges

Eligible unworn and unused merchandise with its original tags and proof of purchase can generally be returned or exchanged within 30 days of receipt. Review the current Tory Burch return policy before shipping anything.

Complimentary returns are generally available for eligible purchases within the continental United States. Use the authorized label and return instructions associated with the order, and retain the tracking number until the return and refund are complete.

Return or Refund Has Not Been Completed

First confirm through the carrier that the package reached the designated return destination. Then provide Client Services with:

• The original order number
• The returned item or items
• The date the package was shipped
• The carrier and return tracking number
• The payment method used for the order

Refund posting times can also depend on the bank or card issuer. Ask Tory Burch to confirm the refund date and amount before disputing a posting delay with the financial institution.

Tory Burch Price Adjustments

Tory Burch publishes a one-time price-adjustment window of 14 days for eligible full-price purchases. Sale, promotional or otherwise excluded merchandise may not qualify. Have the receipt or online order number available and request the adjustment while the published window is still open.

Tory Burch Gift Card Help

For gift-card assistance, telephone 1-855-631-4659. Published support hours are seven days a week from 8 a.m.–8 p.m. Additional information is available through the official Tory Burch gifting page.

Boutique Purchases and Store Complaints

Use the official store locator to obtain the boutique’s current telephone number and operating hours. For an in-store transaction, ask the original boutique to review the receipt and merchandise first.

For a service complaint, note the store location, visit date, approximate time and a factual description of what happened. Ask for the boutique manager if the first employee cannot resolve the concern. Central Client Services can document or route an unresolved complaint, but a store-specific decision may still require review by local or regional management.

Product Quality, Warranty and Repair Questions

Coverage and available remedies can differ by product, purchase date, condition and place of purchase. Review Tory Burch’s product warranty information and ask Client Services to evaluate the specific item.

Prepare photographs of the entire item and the affected area, along with the receipt, purchase date, style name or number and the retailer’s name. Normal wear, accidental damage and unauthorized alterations may be treated differently from a manufacturing defect.

Counterfeit and Marketplace Purchases

Suspected fraud involving a third-party seller should also be reported to the marketplace or payment provider used for the transaction. Keep screenshots of the listing, seller profile, payment record and messages.

Escalating an Unresolved Tory Burch Complaint

1. Begin with the department responsible for the transaction: online Client Services, the original boutique or the outside retailer.
2. Explain the requested resolution clearly, such as a corrected order, eligible return, refund review or product evaluation.
3. Record the interaction date, representative’s first name and any case number.
4. If the issue remains unresolved, ask for a supervisor or for the case to be escalated.
5. Follow up in writing through the official Client Services message option so there is a concise record.

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