Vivint Customer Service Phone Number: Billing, Tech Support & Cancellation Help

Vivint is a smart home and home security company offering monitored security systems, cameras, doorbell cameras, sensors, smart locks, smart thermostats, the Vivint app, professional installation, equipment financing, and 24/7 monitoring services. Customers may need Vivint support for billing, technical problems, alarm monitoring, equipment repairs, app issues, cancellation, moving service, account access, payment questions, door-to-door sales concerns, or complaints.

If you are looking for the Vivint customer service phone number, the main support number is 1-800-216-5232. Vivint also offers support through chat, the Vivint account portal, the Vivint app, and support.vivint.com.

How to Contact Vivint Customer Service

• Vivint Customer Service Phone Number: 1-800-216-5232
• Billing Support: 1-800-216-5232
• Technical Support: 1-800-216-5232
• Alarm / Monitoring Support: 1-800-216-5232
• Moving Your Vivint System: 1-800-216-5232, then follow the prompts for the Moves team when available
• Cancellation / Customer Loyalty: 1-800-216-5232
• New Customer Sales: 1-855-749-2969
• Current Customer Email: support@vivint.com
• Security / Vulnerability Email: security@vivint.com
• Report Unauthorized Reps or Suspicious Door-to-Door Activity: 1-800-456-6433
• Vivint Contact Page: Vivint Contact Us
• Vivint Support Center: Vivint Support
• Vivint Account Login: Vivint Account Center
• Billing Support: Vivint Account and Billing Help
• Technical Support: Vivint Technical Support
• Cancellation Policy: Vivint Cancellation Policy
• Moving Your System: Vivint Moving Help
• Verify a Vivint Representative: Verify Your Vivint Representative or Technician
• Warranty and Service Plan: Vivint Warranty and Service Plan
• Website: Vivint.com
• Corporate Headquarters: Vivint Smart Home, Inc., 4931 North 300 West, Provo, UT 84604
• Corporate Phone: 1-801-377-9111 (corporate line, not the best number for routine account support)
• Payment Mailing Address: Vivint Billing, 62992 Collections Drive, Chicago, IL 60693-0629

Important Note About Vivint Alarm Monitoring and Emergencies

Vivint provides 24/7 professional monitoring with its security systems. If an alarm is triggered, Vivint says its monitoring team will call and may dispatch first responders when they cannot reach you. If there is an active emergency, fire, break-in, medical emergency, or immediate safety threat, call 911 first.

For alarm-related support, false alarm questions, monitoring calls, or account passcode issues, contact Vivint at 1-800-216-5232. Keep your verbal passcode, account phone number, service address, and alarm-event details ready.

Important Note About Older Vivint Phone Numbers

The old CSN page listed 1-855-290-3685 as technical support and 1-877-479-1670 as a corporate phone number. Vivint’s current public support flow now emphasizes 1-800-216-5232, chat, the Vivint app, the Vivint Account Center, and support.vivint.com for most customer, billing, technical, cancellation, and monitoring issues.

Best Way to Reach Vivint by Issue

Technical Support and Equipment Problems

For camera problems, sensor issues, Smart Hub problems, keypad errors, thermostat problems, smart lock problems, app connection issues, panel alerts, low-battery warnings, or equipment troubleshooting, call 1-800-216-5232 or use Vivint technical support online. Be at home if possible, have your phone number ready, and write down any error codes before contacting support.

Billing, Payments, and Account Questions

For billing questions, payment problems, price changes, late payments, autopay issues, paper bills, contract questions, equipment financing, or account balance questions, use the Vivint Account Center or call 1-800-216-5232. Vivint also lists a billing mailing address at 62992 Collections Drive, Chicago, IL 60693-0629.

Cancellation and Contract Questions

For cancellation, contract balance, equipment return, payoff, hardship review, death, bankruptcy, assisted living transition, active-duty military issues, or other extenuating circumstances, call Vivint customer service at 1-800-216-5232. Vivint says service cancellation may require a fee and equipment return if the equipment is not fully owned by the customer.

Moving Your Vivint System

If you are moving, contact Vivint before removing equipment or leaving a home with an active system. Vivint’s moving support can review whether your system can be moved, whether new installation is needed, and what happens if you no longer have access to the old home. Call 1-800-216-5232 and follow the prompts for moving support when available.

Alarm Events and Monitoring Calls

If Vivint contacts you after an alarm, follow the monitoring specialist’s instructions and provide the correct verbal passcode when appropriate. If it is a false alarm, respond quickly so emergency dispatch can be avoided when possible. If there is immediate danger, call 911.

App, Login, and Account Access Problems

For Vivint app login problems, Account Center access, password updates, email address changes, device access, or account security questions, use the Vivint app, Account Center, chat, or call 1-800-216-5232. If you believe someone else has access to your Vivint account, contact support quickly and change your password.

Warranty, Repairs, and Service Plans

If equipment is not working, contact Vivint customer service before requesting on-site service. Vivint may first require phone troubleshooting. If troubleshooting does not resolve the issue, support can review warranty coverage, service-plan coverage, repair options, replacement options, and any service-visit costs.

Door-to-Door Sales or Technician Verification

If someone comes to your door claiming to represent Vivint, verify the representative before signing anything, sharing personal information, allowing access to equipment, or agreeing to a credit check. Vivint provides a representative-verification page and says suspicious or unauthorized representative activity can be reported at 1-800-456-6433.

Sales and New Systems

For new systems, quotes, packages, home security equipment, smart home products, and installation questions, call 1-855-749-2969 or use Vivint’s sales forms. Sales numbers are not the best path for existing account billing, cancellation, technical support, or alarm monitoring issues.

What to Have Ready Before Contacting Vivint

• Vivint account phone number
• Service address
• Verbal passcode, if needed for monitoring or account changes
• Email address on the account
• System type, Smart Hub, panel, camera, sensor, or device name
• Error code, alert message, or app screenshot
• Billing statement, payment confirmation, or financing details
• Contract, service agreement, cancellation notice, or equipment payoff information
• Alarm event date and time, if relevant
• Technician appointment date, order number, or service ticket
• Representative name, badge information, or sales documents for door-to-door concerns
• Case number, chat transcript, email thread, or prior call notes
• Your requested resolution, such as repair, troubleshooting, billing correction, cancellation review, move review, technician appointment, warranty review, or written explanation

Common Vivint Customer Service Issues

Vivint customers may contact support for help with:

• Customer service phone number questions
• Alarm monitoring questions
• False alarms or alarm-event follow-up
• Camera, sensor, panel, or Smart Hub troubleshooting
• Vivint app login or connection problems
• Billing disputes and monthly charges
• Equipment financing questions
• Cancellation and contract balance questions
• Moving a Vivint system to a new home
• Warranty, repair, or service-plan issues
• Installation appointment problems
• Door-to-door sales complaints
• Unauthorized rep or suspicious technician concerns
• Account security and phishing concerns
• Complaint escalation

Vivint Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for Vivint. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Vivint customer-service trend.

If you have contacted Vivint about the customer service phone number, billing, technical support, alarm monitoring, equipment repairs, cancellation, moving service, installation, door-to-door sales, suspicious reps, app access, or a complaint, you can leave a review below to help other customers understand what worked and what did not.

Vivint Cancellation and Contract Tips

• Review your Vivint customer agreement before canceling.
• Ask whether you own the equipment or still owe an equipment balance.
• Ask whether cancellation requires a payoff, fee, equipment return, written notice, or special review.
• If your situation involves death, bankruptcy, assisted living, active-duty military service, or another hardship, ask whether an exception review is available.
• Ask for written confirmation of the cancellation request, final bill, equipment status, and account closure date.
• Keep copies of emails, letters, chat transcripts, shipping receipts, and case numbers.
• Check your bank or card statement after cancellation to confirm billing stopped.

Vivint Billing and Payment Tips

• Use the Vivint Account Center or official Vivint support to review bills and make payments.
• Call 1-800-216-5232 for billing support or phone payment questions.
• Check whether a charge is for monitoring, equipment financing, a service visit, warranty coverage, installation, tax, late fee, or contract balance.
• Keep statements, payment confirmations, financing agreements, and billing emails.
• If your monthly price changed, ask for a written breakdown of the charge.
• If a collection issue appears, ask for account notes, final balance details, and written dispute instructions.

Vivint Door-to-Door Sales and Scam Safety Tips

• Verify anyone who claims to be a Vivint representative before signing a contract or allowing equipment access.
• Use Vivint’s official representative verification page or call 1-800-456-6433 to report suspicious activity.
• Do not share your Social Security number, credit information, account password, alarm passcode, payment details, or one-time verification code with someone who contacts you unexpectedly.
• Be cautious if a salesperson says your current system is being replaced, taken over, upgraded, or discontinued without clear written proof.
• Do not sign electronically until you understand the contract term, monthly monitoring cost, equipment financing, cancellation rules, and total cost.
• Keep copies of all sales documents, financing disclosures, installation paperwork, and cancellation forms.
• If you receive a suspicious Vivint email or message, do not click links. Contact Vivint through its official website, phone number, or chat.

How to Escalate a Vivint Complaint

1. Start with the Vivint customer service phone number at 1-800-216-5232, chat, or the Vivint Account Center.
2. For active emergencies, call 911 before contacting Vivint support.
3. For technical problems, write down the device name, error code, app message, and troubleshooting steps already completed.
4. For billing disputes, keep billing statements, payment records, financing documents, and contract details.
5. For cancellation complaints, ask for the cancellation department, customer loyalty team, or formal escalation path.
6. For door-to-door sales concerns, save the representative’s name, documents, phone number, address, and any sales materials.
7. Ask for a case number, written response, and the expected follow-up date.
8. If Vivint does not resolve the issue, consumers may consider contacting their state attorney general, state consumer protection office, the FTC, their payment card issuer, or a credit-reporting dispute channel depending on the issue.

Vivint Compared with Other Home Security Companies

Vivint competes with smart home and security providers such as ADT, SimpliSafe, Ring, Frontpoint, Brinks Home, Cove, Abode, Alarm.com, Google Nest, and Arlo. Customers often compare these companies based on customer service phone number access, monitoring cost, contract terms, equipment financing, cancellation rules, app reliability, camera quality, installation quality, door-to-door sales practices, and complaint resolution.

Related Customer Service and Consumer Resources

• ADT Customer Service
• Vivint Corporate Office on CorporateOfficeHeadquarters.com
• Identify Unknown Security, Smart Home, or Subscription Charges on ChargeOnMyCard.com
• Read Door-to-Door, Tech Support, and Home Security Scam Warnings on ThinkItsAScam.com
• Read or Leave Company Reviews on ZeroStars.org
• Find Chat and Text Support Options on CSNDB.com
• Report Fraud to the FTC

Frequently Asked Questions About Vivint Customer Service

What is the Vivint customer service phone number?

The main Vivint customer service phone number is 1-800-216-5232. Use this number for billing, technical support, alarm monitoring questions, cancellation, moving help, app issues, equipment support, and general account support.

What is the Vivint technical support phone number?

For Vivint technical support, call 1-800-216-5232 or use Vivint support online. Have your phone number, service address, device name, and error codes ready.

How do I cancel Vivint service?

Call Vivint customer service at 1-800-216-5232 and ask for cancellation or customer loyalty support. Ask for written confirmation of the cancellation request, final balance, equipment return requirements, and account closure date.

Does Vivint charge a cancellation fee?

Vivint says cancellation may require a fee and equipment return if the equipment is not fully owned by the customer. Cancellation rules may depend on the agreement, equipment financing, remaining contract balance, and any qualifying hardship or exception review.

How do I contact Vivint if I am moving?

Call 1-800-216-5232 and follow the prompts for moving support when available. Contact Vivint before removing equipment or leaving a property with an active system.

How do I verify a Vivint representative or technician?

Use Vivint’s official representative verification page or call 1-800-456-6433 to report unauthorized representatives or suspicious door-to-door activity.

What should I do if my Vivint alarm goes off?

Follow the instructions from Vivint’s monitoring specialist and provide the correct verbal passcode when appropriate. If there is an emergency, break-in, fire, injury, or immediate danger, call 911 first.

What is Vivint’s payment mailing address?

Vivint lists its billing payment mailing address as Vivint Billing, 62992 Collections Drive, Chicago, IL 60693-0629.

What is Vivint’s corporate office address?

Vivint Smart Home, Inc. is headquartered at 4931 North 300 West, Provo, UT 84604.

What is Vivint’s corporate office phone number?

Vivint’s corporate office phone number is 1-801-377-9111. This is not the best number for routine customer service, billing, technical support, monitoring, cancellation, or moving support.

Is CustomerServiceNumbers.com affiliated with Vivint?

No. CustomerServiceNumbers.com is not affiliated with Vivint Smart Home, Inc., NRG, ADT, SimpliSafe, Ring, Frontpoint, or any home security provider. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Vivint customers find the correct customer service phone number and support path for billing, technical support, alarm monitoring, cancellation, moving service, equipment, suspicious reps, scams, and complaints.

Share Your Vivint Customer Service Experience

Have you contacted Vivint about the customer service phone number, billing, technical support, alarm monitoring, equipment repair, cancellation, moving service, app access, installation, door-to-door sales, suspicious reps, or a complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Vivint Smart Home, Inc., NRG, ADT, SimpliSafe, Ring, Frontpoint, or any home security provider. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, contract, security, emergency, financial, credit, or cancellation advice.