Arbonne Customer Service: Phone, Returns, Orders & Reviews

If you need help with an Arbonne order, want to return a skincare or nutrition product, need to cancel or change a ReplenishMe shipment, have a Preferred Client account question, or need assistance involving an Independent Consultant, start with Arbonne Customer Care. Have your Arbonne ID, order number and product information ready when applicable.

Which Arbonne Support Route Should You Use?

• Order status: Use Arbonne’s online Order Status page or sign in to review Order History.
• Return or exchange: Call 1-800-272-6663 or use the Contact Customer Service form.
• Preferred Client membership: Manage the account online or contact Customer Care.
• ReplenishMe subscription: Sign in to Order History to change the delivery interval, skip a shipment or cancel.
• Problem with an Independent Consultant: Start with Customer Care or Arbonne’s Business Ethics & Sustainability Team.
• Independent Consultant enrollment cancellation: Follow Arbonne’s current cancellation policy and contact Customer Care within the applicable deadline.
• Product quality or reaction concern: Stop using the product when appropriate, retain its packaging and contact Customer Care.
• Product bought from an unauthorized reseller: Contact the seller because Arbonne’s direct product guarantee may not apply.

What to Have Ready Before Contacting Arbonne

Gather the information that applies to your issue:

• Arbonne ID
• Order number
• Email address used on the account
• Product name and item number
• Purchase date
• Independent Consultant name when relevant
• Shipping address
• Tracking information
• Photos of damaged products or packaging
• Previous customer-service case information

Do not publish passwords, complete order numbers, payment-card details, health information, home addresses or private correspondence in a public review.

Arbonne Order Tracking

Arbonne provides a public order-tracking tool.

For a guest order, enter:

• The order number
• The shipping ZIP code

Registered customers can sign in to view Order History.

Keep the order-confirmation email until the shipment arrives and any return or refund is complete.

Arbonne 90-Day Money-Back Guarantee

Arbonne currently offers Clients, including Preferred Clients, a 90-day money-back guarantee on qualifying products.

A customer who is not satisfied may return qualifying products:

• To the Independent Consultant who assisted with the purchase, or
• Directly through Arbonne

within 90 days of the Client purchase date for:

• A replacement, or
• A full refund of the qualifying product purchase price

Shipping fees are nonrefundable.

Promotional products and gift items may not always be available for replacement. Arbonne may substitute an item of equal value where applicable.

Which Purchases Qualify for Arbonne’s Return Guarantee?

Arbonne’s current U.S. return policy applies to qualifying orders placed:

• Directly through Arbonne.com, or
• Through an Arbonne Independent Consultant

The company does not extend the normal direct product-return guarantee to products purchased from unauthorized marketplace resellers.

This distinction is important because Arbonne products may appear on Amazon, eBay, Poshmark and other third-party websites.

Arbonne’s current Contact Us information says authentic products may be offered through:

• Arbonne.com
• Arbonne Independent Consultants
• Official Arbonne storefronts on selected online retailers
• Authorized Independent Consultant online storefronts

However, the direct 90-day return policy is tied to purchases through Arbonne.com or an Independent Consultant.

If you bought elsewhere, confirm who actually sold the product before assuming Arbonne will process the return.

How to Return an Arbonne Product

For a qualifying return:

1. Locate the order information.
2. Call 1-800-272-6663 or use Arbonne’s online support form.
3. Explain whether you want a refund or replacement.
4. Follow the return instructions provided by Customer Care.
5. Keep any return authorization and tracking information.
6. Monitor the original payment method for the refund.

Do not mail products to Arbonne’s Irvine office without first obtaining current return instructions.

Damaged or Incorrect Arbonne Order

If an order arrives:

• Damaged
• Leaking
• Missing an item
• Containing the wrong item

keep:

• The shipping carton
• The product packaging
• The packing information
• Photographs

and contact Customer Care.

Clearly explain whether the problem involves shipping damage, fulfillment or the product itself.

Arbonne Preferred Client Program

Arbonne’s current U.S. Preferred Client program has an annual registration fee of $29.

Current benefits include:

• 20% off regular product prices
• Access to selected special-value bundles
• ReplenishMe benefits
• Qualifying free-shipping offers
• Bonus-product opportunities
• Purchase-with-Purchase offers

Preferred Client benefits and promotions can change, so verify the current offer before enrolling or renewing.

Canceling an Arbonne Preferred Client Membership

Arbonne’s current U.S. cancellation policy says a Preferred Client can cancel the membership within 30 days of enrollment without penalty and receive a full refund of the membership fee.

To cancel:

• Call 1-800-272-6663, or
• Submit a clear cancellation request through Arbonne Customer Service online.

A Preferred Client can also allow the program to end by not paying the renewal fee when the term expires.

After membership cancellation, the customer may continue purchasing using the Arbonne ID but will no longer receive Preferred Client discounts and program benefits.

Arbonne ReplenishMe Subscription

ReplenishMe is Arbonne’s recurring-product shipment program.

Customers can currently select delivery intervals of:

• 30 days
• 60 days
• 90 days
• 180 days

The saved payment card is charged when the order ships.

Arbonne says customers can:

• Change products
• Change frequency
• Skip shipments
• Cancel the subscription

through the account.

How to Cancel ReplenishMe

To manage ReplenishMe:

1. Sign in to the Arbonne account.
2. Open Order History.
3. Select the applicable ReplenishMe order.
4. Change the shipment schedule, skip or cancel as needed.

Arbonne describes ReplenishMe as having no long-term commitment and says customers may cancel at any time.

After making a change, verify that the future order schedule reflects the change.

ReplenishMe Shipping and Rewards

Current ReplenishMe terms state:

• Orders of $150 SRP or more qualify for free shipping.
• Orders below $150 SRP currently have a $9.95 flat-rate shipping charge.
• Qualifying $150+ shipments can include a free product from the eligible gift list.
• Qualifying customers can earn a $50 product credit on the fourth eligible $150+ ReplenishMe order.

Promotion and shipping thresholds can change, so verify the current terms before scheduling recurring orders.

Unexpected Arbonne ReplenishMe Charge

If you see a recurring Arbonne charge:

1. Sign in to the Arbonne account.
2. Check Order History.
3. Look for an active ReplenishMe schedule.
4. Confirm the products and delivery interval.
5. Cancel or change future shipments if needed.
6. Contact Customer Care about the current charge or order.

Canceling future shipments and obtaining a refund for an order that already processed can be separate issues.

Arbonne Independent Consultant Concerns

Arbonne sells products through Independent Consultants in addition to its website.

If a concern involves an Independent Consultant, such as:

• Misleading product claims
• Income or lifestyle claims
• Pressure to purchase or enroll
• Order handling
• Business-practice concerns
• Conduct that may violate Arbonne policy

Arbonne maintains a dedicated Business Ethics & Sustainability Team, or B.E.S.T.

Use the B.E.S.T. system to ask policy questions or report concerns about Independent Consultant activity.

Arbonne also participates in the Direct Selling Association’s Code of Ethics process. If a Consultant and Arbonne do not resolve an applicable concern, Arbonne provides information about filing a DSA Code complaint.

Canceling Arbonne Independent Consultant Enrollment

Arbonne’s current U.S. policy allows a new Independent Consultant to cancel enrollment within 30 days for a full refund.

The policy also provides shorter periods relevant to changing sponsors:

• 3 business days in most states
• 5 business days in Alaska
• 15 days in Montana

After those applicable periods, Arbonne says a former Consultant generally must wait six full calendar months before re-enrolling under a different Sponsor.

For cancellation, call 1-800-272-6663 or send a clear cancellation statement through Customer Service.

Returning Independent Consultant Inventory

Arbonne’s current U.S. return policy provides Independent Consultants with a separate inventory-return framework.

Qualifying product inventory, Business Aids and Business Tools purchased within one year may be eligible for a 100% refund of the purchase price, subject to applicable offsets or legal claims.

Inventory generally must be resalable, which means:

• Unopened and unused
• Packaging and labeling remain intact
• The item can reasonably be sold at full price
• The merchandise is returned within one year
• The product carries current Arbonne labeling

Items clearly identified as nonreturnable, discontinued or seasonal can be excluded under the policy.

Contact Customer Care before returning Consultant inventory.

Considering the Arbonne Business Opportunity

Arbonne currently allows consumers to enroll as Independent Consultants and earn commissions through personal product sales and team activity.

Before paying an enrollment fee:

• Read Arbonne’s current Independent Consultant Earnings Statement.
• Review the SuccessPlan.
• Review recurring business expenses.
• Understand product-purchase and inventory-return rules.
• Do not rely on another Consultant’s income as a prediction of your own results.

Arbonne specifically directs prospective Consultants to its current earnings disclosure for typical results.

Arbonne Products and Health Claims

Arbonne sells products across categories including:

• Skincare
• Body care
• Hair care
• Makeup
• Protein and meal-replacement products
• Nutrition supplements
• Energy products
• Healthy-living programs

Some nutrition-product statements carry the standard notice that they have not been evaluated by the U.S. Food and Drug Administration and that the product is not intended to diagnose, treat, cure or prevent disease.

Do not use an Arbonne supplement as a substitute for medical treatment.

If you are pregnant, breastfeeding, taking medication, managing a medical condition or considering a supplement for a child, discuss the product and ingredient list with an appropriate healthcare professional.

Unexpected Reaction to an Arbonne Product

If a skincare, cosmetic or nutrition product causes an unexpected reaction:

1. Stop using the product when appropriate.
2. Keep the product and packaging.
3. Record the product name and identifying information.
4. Contact Arbonne Customer Care.
5. Seek appropriate healthcare advice if symptoms warrant it.

For severe allergic symptoms, breathing difficulty or another medical emergency, seek immediate medical assistance rather than waiting for ordinary customer service.

Buying Authentic Arbonne Products

Arbonne currently warns consumers to pay attention to who is actually selling products online.

The company says authentic products can be obtained through:

• Arbonne Independent Consultants
• Arbonne.com
• Official Arbonne storefronts at selected retailers
• Authorized Independent Consultants operating online storefronts

Unauthorized sellers may offer products that Arbonne cannot verify for:

• Authenticity
• Storage
• Age
• Condition
• Safety

Before buying from a marketplace, identify the actual seller.

Arbonne Product Availability

If a favorite Arbonne product is unavailable:

• Check Arbonne.com.
• Ask an Independent Consultant.
• Contact Customer Care.

Limited-edition, seasonal and discontinued products may not be replaceable under ordinary exchange procedures.

Do not assume that a product offered by a marketplace reseller is current merely because the listing remains active.

Arbonne Headquarters

Arbonne opened its current Irvine headquarters in January 2026.

Current official contact information lists:

Arbonne Home Office
19800 MacArthur Blvd.
Irvine, CA 92612

The same address is currently listed for the U.S. Customer Service Center.

The older 9400 Jeronimo Road address previously shown on CustomerServiceNumbers.com should not be used as the primary current corporate contact address.

Who Owns Arbonne?

Arbonne is part of Groupe Rocher.

Arbonne’s current leadership page identifies Groupe Rocher CEO Jean-David Schwartz as Chairman of the Arbonne Board and Groupe Rocher CFO Laurent Delauriere as a board member.

Arbonne operates as Arbonne International, LLC.

About Arbonne

Arbonne traces its origins to founder Petter Mørck.

The company says Mørck began developing botanically based products in Switzerland during the 1970s and launched Arbonne in the United States in 1980.

The name was inspired by Arbon, Switzerland.

Arbonne currently sells skincare, beauty, personal-care and nutrition products through:

• Arbonne.com
• Independent Consultants
• Selected authorized online channels

Arbonne is also currently a Certified B Corporation.

How to Escalate an Arbonne Customer Service Complaint

1. Call 1-800-272-6663 or submit the official Customer Service form.
2. Provide your Arbonne ID and order number when applicable.
3. Clearly state whether the issue involves an order, refund, subscription, product or Independent Consultant.
4. Keep any customer-service case number.
5. Save order confirmations, return tracking and correspondence.
6. If the concern involves Consultant conduct or business practices, use Arbonne’s B.E.S.T. reporting process.
7. If the issue remains unresolved, follow up using the original case details rather than starting over without the prior history.

Arbonne Reviews and Complaints

CustomerServiceNumbers.com currently shows no published Arbonne customer reviews and a 0 out of 5 rating based on zero reviews.

There is therefore not enough first-hand CSN feedback to identify a reliable trend involving Arbonne products, pricing, availability, customer service, Independent Consultants or returns.

The previous version of this page stated that customer reviews often highlighted product quality, effectiveness, ethical sourcing and Arbonne’s brand philosophy, while complaints focused on product availability, pricing and customer-support responsiveness.

Those statements were not supported by any visible CustomerServiceNumbers.com reviews and should not be presented as findings from this site’s review section.

If you have contacted Arbonne, useful first-hand review details include:

• Whether you were a Client, Preferred Client or Independent Consultant
• The product or order involved
• Whether the issue concerned a return, refund, ReplenishMe subscription or Consultant interaction
• Which support route you used
• How long it took to receive assistance
• Whether Arbonne resolved the issue

Do not publish account credentials, complete order numbers, payment information, medical information, home addresses or private correspondence.

Related Beauty and Wellness Customer Service Pages

• Herbalife customer service
• Guthy-Renker customer service

Arbonne Customer Service FAQs

What is the Arbonne customer service phone number?

Call Arbonne Customer Care at 1-800-272-6663, also written as 1-800-ARBONNE.

What are Arbonne customer service hours?

Arbonne currently lists U.S. Customer Care hours as Monday through Friday from 6 a.m. to 6 p.m. Pacific time.

Where is Arbonne headquartered?

Arbonne’s current Home Office and Customer Service Center are at 19800 MacArthur Blvd., Irvine, CA 92612.

Is 9400 Jeronimo Road still Arbonne’s current headquarters?

No. Arbonne opened a new Irvine headquarters in January 2026 and currently publishes 19800 MacArthur Blvd. as its Home Office address.

How do I track an Arbonne order?

Use Arbonne’s Order Status page and enter the order number and shipping ZIP code, or sign into the account to view Order History.

What is Arbonne’s return policy?

Arbonne currently offers Clients and Preferred Clients a 90-day money-back guarantee on qualifying products purchased through Arbonne.com or an Arbonne Independent Consultant.

Does Arbonne refund shipping?

No. Arbonne’s current U.S. Client product guarantee states that shipping fees are nonrefundable.

Can I return an Arbonne product bought on Amazon or eBay?

Arbonne’s direct 90-day return policy says it cannot accept returns for products purchased through outside online platforms or resellers. If you bought through an online marketplace, check the actual seller and marketplace return policy.

How much is Arbonne Preferred Client membership?

Arbonne currently lists the U.S. Preferred Client annual registration fee as $29.

What discount do Arbonne Preferred Clients receive?

The current program provides a 20% discount from regular product prices, along with access to additional program offers and benefits.

Can I cancel Arbonne Preferred Client membership?

Yes. Arbonne’s current policy allows a Preferred Client to cancel within 30 days of enrollment for a full refund of the membership fee. Customers may also choose not to renew at the end of the membership term.

What is Arbonne ReplenishMe?

ReplenishMe is Arbonne’s recurring shipment program. Customers can currently choose 30-, 60-, 90- or 180-day delivery intervals.

Can I cancel ReplenishMe?

Yes. Arbonne says ReplenishMe can be changed, skipped or canceled through Order History in the customer’s account.

When does ReplenishMe offer free shipping?

Current ReplenishMe terms provide free shipping on qualifying orders of $150 SRP or more. Orders below $150 currently have a $9.95 flat-rate shipping charge.

How do I complain about an Arbonne Independent Consultant?

Use Arbonne’s Business Ethics & Sustainability Team, or B.E.S.T., reporting system. The team handles concerns involving Arbonne Policies & Procedures, ethical selling practices and Independent Consultant behavior.

Can a new Arbonne Independent Consultant cancel enrollment?

Yes. Arbonne’s current U.S. cancellation policy allows a new Independent Consultant to cancel enrollment within 30 days for a full refund, subject to the applicable policy terms.

Does Arbonne buy back Independent Consultant inventory?

Arbonne’s current U.S. policy provides qualifying Independent Consultants with a return option for resalable product inventory and certain business materials purchased within one year, subject to the policy’s conditions.

Who owns Arbonne?

Arbonne is part of Groupe Rocher. Arbonne’s current board includes Groupe Rocher executives.

When was Arbonne founded?

Arbonne says it was founded in the United States in 1980 by Petter Mørck after he began developing botanically based products in Switzerland during the 1970s.

How many Arbonne reviews are on CustomerServiceNumbers.com?

The Arbonne page currently has zero published reviews and displays an overall rating of 0 out of 5.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, return policies, subscription guidance and customer reviews.

CustomerServiceNumbers.com is not affiliated with Arbonne International, LLC, Groupe Rocher, any Arbonne Independent Consultant or the Direct Selling Association. Contact information, membership fees, shipping charges, subscription benefits and return policies can change, so verify important account and purchase decisions through current official Arbonne resources.

Share Your Arbonne Customer Service Experience

Have you contacted Arbonne about an online order, product return, Preferred Client membership, ReplenishMe subscription, Independent Consultant interaction, refund or product-quality concern?

Leave a respectful first-hand review below describing the issue, support route used, approximate response time and whether Arbonne resolved the problem.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact Arbonne, cancel a Preferred Client membership, stop a ReplenishMe shipment, start a return or report an Independent Consultant. Do not post complete order numbers, account passwords, payment information, medical details, home addresses or private customer-service correspondence.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Arbonne International, LLC, Groupe Rocher or any Arbonne Independent Consultant, and those organizations do not provide customer service through this page.