If you see a Guthy-Renker charge, need to cancel a recurring beauty-product shipment, have a problem with an order, or are unsure which customer-service department handles your purchase, start by identifying the specific Guthy-Renker brand involved. Meaningful Beauty, JLo Beauty, Crépe Erase/The Body Firm and Westmore Beauty each maintain their own customer-care and subscription systems.
Guthy-Renker Customer Service Contact Information
- Guthy-Renker customer service: 1-888-651-6602
- Alternate customer service: 1-888-651-6607
- Customer service email: customerservice@guthy-renker.com
- Corporate office: 310-581-6250
- Office address: Guthy-Renker, 100 N. Pacific Coast Hwy., Suite 1600, El Segundo, CA 90245
- Official website: Guthy-Renker.com
- Contact page: Guthy-Renker Contact Us
- Current brands: Guthy-Renker Brands
Which Guthy-Renker Support Route Should You Use?
- Not sure which Guthy-Renker brand charged you: Call 1-888-651-6602 or email customerservice@guthy-renker.com.
- Meaningful Beauty: Call 1-800-927-0047 or use Meaningful Beauty’s online customer-service system.
- JLo Beauty: Call 1-800-704-7551 or manage the membership through the JLo Beauty Customer Portal.
- Crépe Erase/The Body Firm: Call 1-888-813-7211 or use The Body Firm Customer Portal and live chat.
- Westmore Beauty: Call 1-888-366-3095 or use Westmore Beauty customer service.
- Corporate or business inquiry: Use Guthy-Renker’s corporate Contact Us page or call 310-581-6250.
- Privacy request: Use Guthy-Renker’s privacy-request process rather than ordinary order support.
Current Guthy-Renker Brand Customer Service Numbers
| Brand | Customer Service | Best For |
|---|---|---|
| Meaningful Beauty | 1-800-927-0047 | Orders, subscriptions, returns and skincare questions |
| JLo Beauty | 1-800-704-7551 | Memberships, orders, returns and refunds |
| Crépe Erase / The Body Firm | 1-888-813-7211 | Orders, memberships, returns and product assistance |
| Westmore Beauty | 1-888-366-3095 | Orders, subscriptions, returns and product questions |
What to Have Ready Before Contacting Guthy-Renker
Gather the information that applies to your issue:
- The brand name shown on the product or order
- Customer or account number, if available
- Email address used when ordering
- Order or confirmation number
- Product name
- Purchase or shipment date
- Amount and date of any disputed charge
- Last four digits of the payment method when customer service requests verification
- Return tracking information
- Previous customer-service case or correspondence
Do not publish your complete card number, account password, home address, order number or private customer-service correspondence in a public review.
Guthy-Renker Subscription and Auto-Delivery Help
Guthy-Renker is known for direct-to-consumer beauty programs, and several current brands offer subscription or automatic-replenishment plans.
Depending on the offer, a subscription can involve:
- Automatic future shipments
- Recurring charges
- Discounted subscription pricing
- Adjustable shipment dates
- The ability to skip or delay a shipment
- The ability to change products
- Cancellation through an online customer portal or customer service
Before purchasing an introductory kit, check whether the offer enrolls you in automatic future shipments.
Keep the original confirmation email because it should identify:
- The brand
- Products ordered
- Initial price
- Future shipment schedule
- Future charges or installment terms
- Cancellation instructions
How to Cancel a Guthy-Renker Brand Subscription
Do not rely on the corporate Guthy-Renker number alone if you know which brand you purchased.
For the fastest route:
- Identify the brand on the order confirmation or product.
- Sign in to that brand’s Customer Portal when available.
- Review the next scheduled shipment.
- Cancel or modify the membership using the available account controls.
- If online cancellation is unavailable or unclear, call the brand’s customer-service number.
- Ask whether a shipment has already entered processing.
- Request confirmation that future automatic shipments and recurring charges have stopped.
- Save the cancellation confirmation.
A cancellation normally stops future shipments. An order already being processed may still ship and may need to be returned under the brand’s return policy.
Meaningful Beauty Customer Service
Meaningful Beauty, created with Cindy Crawford, is one of Guthy-Renker’s current skincare brands.
Customer service: 1-800-927-0047
Meaningful Beauty’s current customer-service FAQ lists phone and live-chat assistance and allows customers to manage subscriptions, orders and returns.
Use Meaningful Beauty support for:
- Subscription cancellation
- Changing future shipments
- Order problems
- Return questions
- Product questions
- Refund status
Meaningful Beauty currently offers a 60-day money-back guarantee on qualifying products purchased directly from Meaningful Beauty. The current guarantee says customers can return the containers within 60 days of receipt for a refund of the purchase price, less shipping and handling, even if the containers are empty.
Current Meaningful Beauty subscription customers can cancel, reschedule or customize future shipments.
JLo Beauty Customer Service
JLo Beauty is Guthy-Renker’s skincare brand developed with Jennifer Lopez.
Customer service: 1-800-704-7551
Current published phone hours: 7 a.m.-10 p.m. ET
JLo Beauty customers can use the Customer Portal to:
- Review upcoming shipments
- Change shipment timing
- Manage products
- Skip or delay a delivery
- Cancel a membership
JLo Beauty currently provides a 60-day money-back guarantee on qualifying direct orders, less shipping and handling.
Its current FAQ says membership orders can generally be changed or canceled until approximately 36 hours before shipment. Once an order is already processing or has shipped, the return process may be required instead.
Purchases made through Amazon or TikTok Shop use those platforms’ own return and refund systems rather than JLo Beauty’s direct-order process.
Crépe Erase and The Body Firm Customer Service
Crépe Erase is part of The Body Firm’s body-care product line.
Customer service: 1-888-813-7211
The Body Firm currently says the fastest way to manage an order or membership is through its online Customer Portal, which is available 24/7.
Live chat is currently offered seven days a week from 7 a.m.-10 p.m. ET.
Use this route for:
- Crépe Erase orders
- Subscription changes
- Cancellation
- Returns
- Refund questions
- Product assistance
The Body Firm currently advertises a 60-day money-back guarantee for qualifying direct purchases, less shipping and handling.
Westmore Beauty Customer Service
Westmore Beauty is another current Guthy-Renker beauty brand.
Customer service: 1-888-366-3095
Westmore Beauty’s current customer-service resources cover:
- Order tracking
- Subscriptions
- Cancellation
- Returns
- Damaged products
- Refunds
Westmore currently says qualifying direct purchases can be returned within 30 days for a refund to the original payment method, subject to its current return conditions and deductions.
Products purchased from Amazon or another retailer are handled under that seller’s return policy.
Unexpected Guthy-Renker Charge
If a charge connected with Guthy-Renker or one of its brands appears on your account:
- Record the exact billing descriptor.
- Record the transaction date and amount.
- Search your email for a Meaningful Beauty, JLo Beauty, Crépe Erase, The Body Firm, Westmore Beauty or Guthy-Renker order confirmation.
- Check whether an introductory offer included automatic future shipments.
- Sign in to the applicable Customer Portal and review current subscriptions.
- Contact the brand’s customer-service department.
- If you cannot identify the brand, contact Guthy-Renker at 1-888-651-6602.
Ask customer service to explain:
- Which order generated the charge
- Whether the account has an active subscription
- Whether another shipment is scheduled
- Whether the current shipment can be canceled
- What return or refund options apply
If you believe a transaction was unauthorized and the merchant cannot resolve it, contact the bank or card issuer using the official number printed on the card or statement.
Guthy-Renker Returns and Refunds
There is not one universal return policy for every Guthy-Renker brand.
Current policies differ by brand:
- Meaningful Beauty: Qualifying direct purchases currently have a 60-day money-back guarantee, less shipping and handling.
- JLo Beauty: Qualifying direct purchases currently have a 60-day money-back guarantee, less shipping and handling.
- Crépe Erase/The Body Firm: Qualifying direct purchases currently advertise a 60-day money-back guarantee, less shipping and handling.
- Westmore Beauty: Current direct-purchase refund requests generally must be made within 30 days.
Always use the policy for the exact brand and transaction.
If a product was purchased from:
- Amazon
- QVC
- TikTok Shop
- A department store
- A beauty retailer
- Another marketplace
the seller may control the return and refund rather than Guthy-Renker.
How to Return a Guthy-Renker Brand Product
Before mailing merchandise:
- Identify the brand.
- Review that brand’s current return policy.
- Contact customer service if return authorization is required.
- Follow the brand’s return-address and packaging instructions.
- Use a traceable shipping method when recommended.
- Keep the shipping receipt and tracking number.
- Monitor the original payment method for the refund.
Refund Has Not Appeared
If a return has already been delivered but the refund has not appeared:
- Check the return tracking.
- Confirm the date the return facility received the package.
- Review the brand’s published processing period.
- Check the original payment method.
- Contact customer service using the original order information.
Banks and card issuers can require additional time to post an approved merchant refund.
For JLo Beauty, the current FAQ says customers should generally allow approximately 7-10 business days after the return reaches the distribution center for the refund to appear, depending on the financial institution.
Product Purchased From Amazon or Another Retailer
Guthy-Renker brands are also sold through outside retailers and marketplaces.
A direct Guthy-Renker brand money-back guarantee does not necessarily apply to merchandise purchased elsewhere.
If you purchased through another seller:
- Check the receipt or order history.
- Use that seller’s return system for an ordinary return or refund.
- Contact the brand separately for product information when necessary.
Some brands specifically distinguish authorized sellers from unauthorized resellers. Buying through an unauthorized seller can affect eligibility for a brand guarantee.
Product Reaction or Safety Concern
Stop using a cosmetic or skincare product if you experience a significant unexpected reaction.
Keep:
- The product
- Container or packaging
- Lot or batch information
- Ingredient list
- Purchase information
- Photos of the product or reaction when appropriate
Contact the brand’s customer-service department to report the issue.
For a severe allergic reaction, breathing problem, swelling, serious eye exposure or another urgent medical concern, seek appropriate medical attention rather than waiting for ordinary customer service.
Guthy-Renker Privacy Requests
Guthy-Renker maintains a separate privacy-request process for qualifying consumers.
Current privacy contacts include:
- Privacy telephone: 1-855-261-1484
- Privacy email: privacy@guthy-renker.com
- Privacy Policy: Guthy-Renker Privacy Policy
Use the privacy route for applicable requests involving access, correction, deletion or other privacy rights rather than ordinary order tracking or subscription cancellation.
How to Escalate a Guthy-Renker Complaint
- Identify the brand responsible for the order.
- Contact that brand’s customer-service department first.
- Provide the order number, shipment date, charge and requested resolution.
- Ask customer service to confirm the current subscription status.
- Save cancellation numbers, chat transcripts, emails and return tracking.
- If the brand does not resolve the issue, contact Guthy-Renker at 1-888-651-6602 or customerservice@guthy-renker.com.
- Explain the prior contacts and provide any case or cancellation information.
- Follow up through the existing case until the promised refund, cancellation or account adjustment is completed.
For a disputed subscription, clearly distinguish between:
- Canceling future shipments
- Canceling an order currently being processed
- Returning a shipment already delivered
- Requesting a refund for a completed charge
These can be separate actions.
Guthy-Renker Reviews and Complaints
CustomerServiceNumbers.com currently shows no published Guthy-Renker customer reviews and a 0 out of 5 rating based on zero reviews. There is therefore not enough first-hand CSN feedback to identify a reliable Guthy-Renker customer-service rating or complaint trend.
The previous version of this page stated that customer reviews often highlighted product effectiveness, quality and convenience while some complaints focused on customer service, billing and product returns. Those statements were not supported by visible CustomerServiceNumbers.com reviews and should not be presented as findings from the CSN review section.
If you have contacted Guthy-Renker or one of its brands, useful first-hand review details include:
- The brand involved
- Whether the purchase was a one-time order or subscription
- Whether the issue involved billing, cancellation, shipping, a return or refund
- Which customer-service route you used
- Whether you received a cancellation or case number
- How long the process took
- Whether the issue was resolved
Do not publish account numbers, full order numbers, home addresses, payment information, passwords or private customer-service correspondence.
About Guthy-Renker
Guthy-Renker is a privately held direct-to-consumer marketing and brand-development company founded by Bill Guthy and Greg Renker.
The company traces its history to 1987, with its first major direct-response launch following in 1988.
Guthy-Renker has developed, launched, invested in and marketed numerous beauty, skincare, wellness and consumer brands during its history.
Its current public beauty portfolio highlights brands including:
- Meaningful Beauty
- JLo Beauty
- Crépe Erase
- Westmore Beauty
Guthy-Renker currently operates from El Segundo, California.
Related Beauty Customer Service Pages
- Avon customer service
- Estée Lauder customer service
- L’Oréal customer service
- Revlon customer service
Guthy-Renker Customer Service FAQs
What is the current Guthy-Renker customer service phone number?
Guthy-Renker’s current official Contact Us page lists 1-888-651-6602 and 1-888-651-6607 for customer service.
Is 1-760-773-9022 still Guthy-Renker’s main customer service number?
That number appears on older Guthy-Renker listings, but it is not the customer-service number currently published on Guthy-Renker’s official Contact Us page. Use the company’s current toll-free numbers instead.
What is Guthy-Renker’s customer service email?
Guthy-Renker currently lists customerservice@guthy-renker.com.
Where is Guthy-Renker located?
Guthy-Renker’s current Contact Us page lists its office at 100 N. Pacific Coast Hwy., Suite 1600, El Segundo, CA 90245.
What is Guthy-Renker’s corporate phone number?
The current corporate office number is 310-581-6250.
What are Guthy-Renker’s customer service hours?
Guthy-Renker’s current corporate Contact Us page does not publish the older Monday-Friday, 8 a.m.-8 p.m. ET customer-service schedule. Individual Guthy-Renker brands publish their own support hours and contact methods.
What is Meaningful Beauty customer service?
Call Meaningful Beauty at 1-800-927-0047. Meaningful Beauty also offers live chat and online subscription management.
How do I cancel Meaningful Beauty?
Meaningful Beauty says subscriptions can be canceled through its online customer-service options or by contacting customer service. Check whether the next shipment is already scheduled to process before canceling.
Does Meaningful Beauty have a money-back guarantee?
Yes. Meaningful Beauty currently advertises a 60-day money-back guarantee for qualifying products purchased directly from the brand, less shipping and handling.
What is JLo Beauty’s customer service phone number?
Call JLo Beauty at 1-800-704-7551.
How do I cancel JLo Beauty?
JLo Beauty says customers can cancel a membership through the Customer Portal or Customer Care. Changes should be made before the upcoming shipment enters processing.
What is the Crépe Erase customer service number?
The Body Firm’s current FAQ lists 1-888-813-7211 for Crépe Erase and The Body Firm customer assistance.
What is Westmore Beauty customer service?
Westmore Beauty’s current terms list 1-888-366-3095 for customer service.
Does every Guthy-Renker brand have the same return policy?
No. Return windows and guarantee terms vary by brand. Review the current policy for the specific product and seller.
What should I do about an unexpected Guthy-Renker charge?
Check the billing descriptor and search your email for recent orders from a Guthy-Renker brand. Review any active subscriptions, contact the applicable brand and ask whether another automatic shipment is scheduled. If you cannot identify the brand, call Guthy-Renker at 1-888-651-6602.
Does Guthy-Renker still operate?
Yes. Guthy-Renker maintains an active corporate website, current customer-service contacts and an active portfolio of beauty brands.
Who founded Guthy-Renker?
Bill Guthy and Greg Renker founded Guthy-Renker. The company’s official history traces its beginning to 1987.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, subscription guidance, return resources and customer reviews.
CustomerServiceNumbers.com is not affiliated with Guthy-Renker, Meaningful Beauty, JLo Beauty, The Body Firm, Crépe Erase or Westmore Beauty. Contact information, subscription terms, return policies and brand portfolios can change, so verify important billing, cancellation and return decisions through the appropriate current official resources.
Share Your Guthy-Renker Customer Service Experience
Have you contacted Guthy-Renker, Meaningful Beauty, JLo Beauty, Crépe Erase, The Body Firm or Westmore Beauty about a subscription, recurring charge, shipment, cancellation, return, refund or another customer-service issue?
Leave a respectful first-hand review below describing the brand, type of purchase, support route used, response time and whether the issue was resolved.
Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact Guthy-Renker, cancel a subscription, stop a shipment or request a refund. Do not post full order numbers, account passwords, payment-card information, home addresses or private customer-service correspondence.
Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Guthy-Renker or any Guthy-Renker brand, and those companies do not provide customer service through this page.