Haier Customer Service, Warranty, Repairs and Returns

Haier appliance owners may need help with a refrigerator that is not cooling, an air conditioner that will not start, a delayed repair, a warranty question, a direct-order return, a missing part, a SmartHQ connection problem, a recalled product, or an unresolved service complaint. The correct support route depends on the product, where it was purchased, and whether the issue involves Haier Appliances, Bodewell, a ductless-system dealer, a retailer, an installer, or an extended-protection provider.

Haier remains an active appliance brand in the United States. U.S. Haier appliance sales and support operate through GE Appliances, a Haier company. CustomerServiceNumbers.com is independent and cannot access Haier orders, warranties, repair appointments, SmartHQ accounts, or appliance records.

How to Contact Haier Customer Service

• Existing Haier appliance owners: 1-877-337-3639
• Questions about purchases from HaierAppliances.com: 1-800-799-3396
• SmartHQ connected-appliance support: 1-800-220-6899
• SmartHQ support email: connected@help.geappliances.com
• Haier television information: songyang.dpg@haier.com
• General online contact: Haier Appliances Contact Us
• Schedule major-appliance service: Haier service scheduling
• Product manuals and troubleshooting: Haier product support
• Official recall information: Haier appliance recalls
• Official website: www.haierappliances.com

Current Haier Customer Service Hours

• Existing appliance owners: Monday through Friday, 8:00 a.m.–7:00 p.m. Eastern Time
• HaierAppliances.com purchase questions: Monday through Friday, 8:00 a.m.–8:00 p.m. Eastern; Saturday, 8:00 a.m.–5:00 p.m. Eastern
• SmartHQ connected-appliance support: Monday through Friday, 9:00 a.m.–11:00 p.m. Eastern; Saturday and Sunday, 9:00 a.m.–3:00 p.m. Eastern

Holiday hours, system outages, and department schedules may differ. Confirm the current hours on the official contact page before relying on a specific schedule.

Haier Consumer Relations and Corporate Addresses

Haier Appliances Consumer Relations Mailing Address

Haier Appliances Consumer Relations
P.O. Box 1780
Rapid City, SD 57709

This address is for appropriate written Consumer Relations correspondence. It is not a product-return warehouse, repair shop, parts counter, direct-order pickup location, or guaranteed destination for a defective appliance.

Haier U.S. Corporate Headquarters

Haier appliances in the United States are part of the GE Appliances brand portfolio. The current U.S. corporate headquarters is:

GE Appliance Park
4000 Buechel Bank Road
Louisville, KY 40225

The Louisville corporate campus is not advertised as a public walk-in complaint office, routine service center, return warehouse, or retail location. Start with Haier customer support or the appropriate online service route before sending corporate correspondence.

Is Haier America Still in Business?

Haier remains active in the United States, but its U.S. structure has changed from the older Haier America organization described in many directories.

Current U.S. Haier appliance operations are handled through GE Appliances, a Haier company. GE Appliances manufactures and sells appliances under brands that include Haier, GE, GE Profile, Café, Monogram and Hotpoint.

The former Haier America address at 1800 Valley Road in Wayne, New Jersey should not be used as the current U.S. headquarters or Consumer Relations address.

Best Haier Support Route by Issue

• Existing refrigerator, range, microwave, dishwasher, room-air or other appliance: Call 1-877-337-3639.
• Major-appliance repair appointment: Use Haier’s online scheduler, which routes qualifying service through Bodewell.
• Ductless heating or cooling system: Contact the installing dealer or use Haier’s ductless dealer locator.
• HaierAppliances.com order, delivery, cancellation or return: Call 1-800-799-3396.
• Retailer purchase or return: Contact the retailer shown on the receipt.
• Warranty claim: Locate the model, serial number, receipt and warranty document, then contact Haier or schedule authorized service.
• Replacement part or accessory: Search the official Haier parts site using the complete model number.
• SmartHQ app, Wi-Fi or connected feature: Call 1-800-220-6899 or email connected@help.geappliances.com.
• Haier television question: Email songyang.dpg@haier.com.
• Product recall: Check the official Haier recall page using the model and serial number.
• Extended protection plan: Contact the administrator named on the protection-plan contract.
• Installer damage or installation problem: Contact the installer or retailer that performed the work and notify Haier when the issue also involves the appliance.

Information to Gather Before Contacting Haier

Have the following available when relevant:

• Complete appliance model number
• Serial number, shared only through a private official support route
• Purchase date and retailer
• Receipt or direct-order confirmation
• Delivery and installation date
• Exact error code or warning light
• Description of the noise, leak, temperature problem or other failure
• Photographs or a short video
• Service appointment dates
• Technician diagnosis and repair invoice
• Parts ordered and estimated arrival date
• Prior Haier case or service number
• The resolution being requested

Do not post the complete serial number, order number, service-case number or documents containing personal information in a public review.

Haier Product Registration, Manuals and Model Numbers

Registering a Haier appliance can help connect the model and serial number with warranty and safety information. Registration does not expand coverage beyond the written warranty unless a specific program states otherwise.

Use Haier’s product-support tools to:

• Register an appliance
• Download an owner manual
• Find installation instructions
• Review troubleshooting information
• Find energy guides
• Check product-specific warranty information
• Schedule service

The model and serial-number label may be inside a refrigerator compartment, behind a drawer, around the door opening, on the back or side of an appliance, beneath a cooktop, or near an air conditioner’s electrical label.

Haier Warranty Help

Haier warranty coverage varies by product, model, component, purchase date, installation and use. The warranty included with the exact appliance controls.

For qualifying Haier major appliances, manufacturing defects may be covered for parts and labor during the applicable warranty period. Coverage may exclude:

• Improper installation
• Misuse, abuse or commercial use not covered by the warranty
• Cosmetic damage after delivery
• Damage caused by accidents, flooding, fire or power problems
• Routine maintenance
• Filters, bulbs or other consumable items
• Unauthorized modifications
• Non-covered service calls
• Problems caused by incorrect utilities or installation conditions
• Refurbished appliances when excluded by Haier’s policy

Do not assume that every Haier appliance has the same warranty period. Some components may have longer coverage than the rest of the appliance, and labor coverage may differ from parts coverage.

How to Start a Haier Warranty Claim

1. Locate the model and serial number.
2. Find the original receipt or delivery record.
3. Review the warranty included with the model.
4. Document the problem and any error code.
5. Call 1-877-337-3639 or schedule service online.
6. Ask whether the visit may include a diagnostic or service charge.
7. Request a case or service number.
8. Save the technician’s diagnosis and parts status.
9. Do not authorize a non-covered repair until the expected charges are clear.

Scheduling service does not guarantee that Haier will approve warranty coverage, replace the appliance, reimburse food loss, refund the purchase price, provide a loaner, waive labor charges, or cover an independent repair.

Haier Ductless-System Warranty

Haier ductless-system warranties vary by model. Certain eligible systems may qualify for longer registered coverage when registered within 60 days of installation.

Keep:

• The complete indoor and outdoor model numbers
• All serial numbers
• The installer’s invoice
• The installation date
• Product-registration confirmation
• Maintenance records

Ductless service should generally be arranged through the installing dealer or another certified Haier service provider. A general appliance technician may not be qualified to diagnose refrigerant, line-set, electrical or installation issues involving a ductless system.

Haier Repairs and Bodewell Service

Haier major appliances are serviced through Bodewell, the service brand for GE Appliances. Bodewell was formerly known as GE Factory Service.

Before the appointment:

• Confirm the service date and arrival window.
• Ask whether the visit is covered by warranty.
• Ask whether a diagnostic charge may apply.
• Clear safe access to the appliance.
• Do not move a gas appliance or hardwired appliance unless qualified to do so.
• Photograph leaks, damage and error codes.
• Secure pets and valuables.

After the visit, request:

• The technician’s diagnosis
• Parts ordered
• Expected part availability
• Whether another appointment is required
• Warranty and non-warranty charges
• The service-ticket number

Repeated or Unsuccessful Haier Repairs

If the appliance still fails after service:

1. Do not open an unrelated new case unless instructed.
2. Reference the original case and service-ticket numbers.
3. List each repair date and result.
4. Ask whether the same part or failure has returned.
5. Request supervisor or Consumer Relations review.
6. Ask for the next step in writing.
7. Keep all receipts and technician notes.

Repeated repairs do not automatically guarantee appliance replacement, a refund, reimbursement, a warranty extension or compensation for related losses.

HaierAppliances.com Orders, Delivery and Cancellation

For a direct purchase from HaierAppliances.com, call 1-800-799-3396.

Have the following ready:

• Direct-order number
• Purchaser’s name and email address
• Delivery ZIP code
• Product model
• Scheduled delivery date
• Description of any delivery or installation problem

If an order has not shipped or entered delivery processing, ask whether it can still be canceled. Cancellation is not guaranteed once fulfillment or delivery preparation has begun.

Damaged Haier Appliance Delivery

Inspect the appliance as soon as possible. Document:

• Damage to the carton
• Dents, scratches or broken components
• Incorrect model or finish
• Missing accessories
• Damage to the home or flooring
• Installation concerns

Report concealed or visible damage promptly. Do not discard the packaging until the seller or delivery provider confirms what is required.

Haier Direct-Purchase Returns and Refunds

The following return rules apply to qualifying major appliances purchased directly through HaierAppliances.com and delivered by a Haier-authorized delivery agent:

Return Within Seven Days

An eligible appliance may be returned or replaced up to seven days after delivery without a restocking or pickup fee. Delivery, installation and other service charges are not refunded.

Return After Seven Days but Within 30 Days

An eligible return or replacement requested after seven days but before 30 days is generally subject to a 25% restocking fee plus a pickup fee.

After 30 Days

The direct-purchase return policy does not allow returns or replacements after 30 days. If the appliance remains under warranty, repair service may be available.

Return Authorization Required

Call 1-800-799-3396 before returning a direct-purchase appliance. A Return Authorization number is required before pickup can be arranged.

The product must be in resellable condition before a refund is approved. Refund timing may depend on pickup, inspection and the original payment method.

Warehouse Pickup Orders

For an order collected from an authorized pickup location, the customer is generally responsible for returning it to the original pickup location. A request must be made within 30 days, and a 25% restocking fee generally applies.

Retailer Purchases

If the Haier appliance was purchased from Lowe’s, Home Depot, Walmart, Best Buy, Amazon, an independent dealer or another seller, use that retailer’s return policy. Haier’s direct website return policy does not automatically apply.

Neither Haier nor the retailer should be described as guaranteeing a refund, replacement or reimbursement unless the applicable policy requires it.

Haier Parts and Accessories

Genuine Haier parts and accessories are sold through the GE Appliance Parts system. Search using the complete model number to reduce the risk of ordering an incompatible part.

Common parts include:

• Refrigerator shelves and bins
• Door gaskets
• Water filters
• Air-conditioner remotes
• Drain hoses
• Microwave trays
• Dishwasher racks and components
• Control boards and sensors

The official parts site currently advertises a one-year limited warranty for parts except filters and a 30-day return policy. Verify the return condition and eligibility before opening, installing or altering a part.

Electrical, gas, refrigerant and sealed-system repairs should be performed by a properly qualified technician.

Haier SmartHQ and Wi-Fi Support

Some Haier appliances connect through the SmartHQ app. Connected features may include appliance status, alerts, remote controls, software updates and account-based services.

For connected-appliance help:

• Phone: 1-800-220-6899
• Email: connected@help.geappliances.com

Before contacting SmartHQ support:

1. Confirm that the appliance supports SmartHQ.
2. Update the app and phone operating system.
3. Restart the phone, router and appliance when appropriate.
4. Confirm that the phone is connected to the correct Wi-Fi network.
5. Check whether the appliance requires a 2.4 GHz connection.
6. Record the exact error message.
7. Confirm the account email address.

Do not post your Wi-Fi password, SmartHQ password, security code, full serial number or home-network information publicly.

Haier Refrigerator Troubleshooting

If a Haier refrigerator is not cooling:

• Confirm that it is plugged into a working outlet.
• Check the temperature setting.
• Confirm that the doors close fully.
• Check whether food or packaging blocks an air vent.
• Clean accessible condenser areas according to the manual.
• Listen for unusual clicking, buzzing or fan noise.
• Check for an error code.
• Allow appropriate stabilization time after installation or a power outage.

Move perishable food to safe refrigeration when the appliance cannot maintain a safe temperature. Food-loss reimbursement is not guaranteed under the standard manufacturer warranty unless a specific warranty or protection plan provides it.

Haier Room Air Conditioner and Dehumidifier Help

For a portable or window air conditioner that will not cool:

• Clean the filter.
• Confirm that the unit is in cooling mode.
• Check the set temperature.
• Close windows and doors.
• Inspect the exhaust hose on a portable unit.
• Drain collected water if the model requires it.
• Check the room-size rating.
• Record any error code.

For a dehumidifier, confirm that the collection bucket is seated correctly, the humidity setting is below the room humidity and the filter is clean.

Stop using a unit that smokes, sparks, smells burned, repeatedly trips a breaker, has a damaged cord or appears to be overheating. Check the model against Haier’s recall list.

Haier Range, Microwave and Dishwasher Safety

Stop using the appliance and seek qualified help when there is:

• A gas odor
• Visible sparking or smoke
• An electrical burning smell
• A range that may tip forward
• A dishwasher leak near wiring or an outlet
• A damaged power cord
• A microwave operating with a damaged door or latch

For a gas odor, leave the area and contact the gas utility or emergency services from a safe location. Do not operate switches or create a flame.

Haier Television Support

Haier’s current U.S. contact page lists songyang.dpg@haier.com for television information.

When requesting help, include:

• Television model number
• Approximate purchase date
• Retailer
• Description of the picture, sound, power or input problem
• Error message
• Remote-control model when relevant

Support, parts and warranty coverage for older Haier televisions may be limited. The appliance-support number should not be assumed to handle every television issue.

Haier Appliance Recalls

Use Haier’s official recall page and the U.S. Consumer Product Safety Commission database to check the complete model and serial number.

Haier’s recall page includes notices involving products such as:

• Certain QAS740, QGAS740 and QSS740 ranges because of a tip-over hazard
• Certain HM50EP, HM70EP, HEN70ETFP and HEN70ETFP-E dehumidifiers because of fire and burn hazards
• Certain HA10TG31-series top-mount refrigerators because of fire risk
• Selected older chest freezers, televisions, blenders and toaster ovens

A similar model name does not prove that an appliance is recalled. Confirm every required character of the model and serial number.

If an appliance is included in a recall:

1. Follow the stop-use or safety instructions.
2. Use the contact information in the recall notice.
3. Do not arrange an unauthorized repair that could interfere with the recall remedy.
4. Keep the registration or claim confirmation.
5. Ask what remedy applies to that specific recall.

A recall does not automatically guarantee a cash refund, upgraded replacement, reimbursement for prior repairs or compensation for unrelated damage unless the recall terms provide it.

How to Escalate a Haier Customer Service Complaint

1. Identify whether the problem belongs to Haier, Bodewell, a ductless dealer, the retailer, installer, delivery provider or protection-plan company.
2. Gather the model, serial number, receipt, warranty, delivery records and repair history.
3. Call 1-877-337-3639 for an existing-appliance issue.
4. Request a case number.
5. Ask which company currently owns the next action.
6. Request supervisor or Consumer Relations review when normal support does not resolve the issue.
7. Keep technician notes, part-order information and promised follow-up dates.
8. Send written correspondence to Haier Appliances Consumer Relations when appropriate.
9. Contact the retailer separately for return, delivery, installation or store-protection-plan issues.
10. Use the CPSC reporting system for a possible product-safety hazard.
11. Consider a state consumer-protection agency, payment dispute or other lawful remedy when a documented issue remains unresolved.

Opening a complaint does not guarantee a refund, replacement, reimbursement, warranty approval, free repair, food-loss payment, installation correction or extended coverage.

Haier Customer Service Reviews and Complaints on CSN

CustomerServiceNumbers.com currently displays a 2.8 out of 5 rating based on eight Haier reviews.

Five reviews are currently visible and are dated August 22, 2015; August 10, 2015; July 17, 2015; September 11, 2014; and May 15, 2014.

The visible reviews describe:

• Two similar missing-warranty-card concerns involving Haier air conditioners purchased in Karachi, Pakistan
• A portable-air-conditioner owner seeking a remote-control code
• A dehumidifier owner describing several replacements and a later warranty dispute
• A reviewer in Jaipur, India reporting difficulty reaching customer service

Three additional reviews are hidden behind “Load more” and require manual verification before their dates or themes are summarized.

The visible reviews are from 2014 and 2015, and several involve support outside the United States. They should not be treated as proof of current U.S. service performance or as a universal pattern affecting every Haier appliance.

Related Appliance Customer Service Resources

• LG Appliances customer service
• Samsung customer service
• Whirlpool customer service
• Magic Chef customer service
• Kenmore customer service
• Haier corporate office and headquarters information

Haier Customer Service Frequently Asked Questions

What is the Haier customer-service number?

Existing U.S. appliance owners can call 1-877-337-3639.

What are Haier customer-service hours?

Existing appliance-owner support is currently listed Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time.

What number handles Haier website orders?

Call 1-800-799-3396 for questions involving purchases from HaierAppliances.com, including eligible returns.

Who owns Haier Appliances in the United States?

Haier appliances are sold and supported through GE Appliances, a Haier company. The U.S. operating company is Haier U.S. Appliance Solutions, Inc., doing business as GE Appliances.

Is the Wayne, New Jersey Haier address still current?

No. It should not be presented as Haier’s current U.S. headquarters. GE Appliances’ current global headquarters is at 4000 Buechel Bank Road in Louisville, Kentucky.

Where should I mail a Haier complaint?

Haier currently lists Haier Appliances Consumer Relations, P.O. Box 1780, Rapid City, SD 57709. Do not send an appliance or return to that address.

Who repairs Haier appliances?

Haier major-appliance service is scheduled through Bodewell. Ductless heating and cooling systems should generally be serviced through a certified local dealer.

Does every Haier appliance have the same warranty?

No. Coverage varies by product, model, component and use. Review the written warranty for the exact appliance.

Can I return a Haier appliance after 30 days?

The direct HaierAppliances.com major-appliance return policy does not allow ordinary returns or replacements after 30 days. Warranty repair may still be available. Retailer purchases follow the retailer’s policy.

Are delivery and installation fees refunded?

Haier’s direct-purchase return policy states that service charges such as delivery and installation fees are not refunded.

How do I contact Haier SmartHQ support?

Call 1-800-220-6899 or email connected@help.geappliances.com.

How do I check whether my Haier appliance is recalled?

Use Haier’s official recall page or the CPSC recall database and compare the complete model and serial number.

Does Haier guarantee a replacement after repeated repairs?

No. Replacement, refund, reimbursement and other resolutions depend on the warranty, diagnosis, repair history, product age, applicable policy and law.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. We are an independent consumer resource and are not owned or operated by Haier, Haier U.S. Appliance Solutions, Inc., GE Appliances, Haier Smart Home, Bodewell, SmartHQ, a retailer, installer, dealer, service provider or protection-plan company.

Our goal is to help consumers distinguish appliance support, direct-order service, retailer returns, warranty repairs, connected-product support, ductless dealers, Consumer Relations and corporate headquarters.

Share Your Haier Customer Service Experience

Have you contacted Haier about a refrigerator, range, microwave, dishwasher, air conditioner, dehumidifier, ductless system, television, warranty claim, repair delay, direct order, return, part, SmartHQ problem or recalled product? Share the model, general issue, support route used, whether you received a case number and whether the problem was resolved.

Privacy and moderation warning: Do not include your complete serial number, home address, telephone number, private email address, Wi-Fi password, SmartHQ login, payment information, order number, service-case number, warranty document, repair invoice containing personal information or photographs revealing private areas of your home. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity and unsupported allegations.

Page Update Note

This Haier customer-service page was reviewed and updated on July 24, 2026. The update confirms that Haier remains active through GE Appliances, a Haier company; replaces the outdated Wayne, New Jersey address; verifies current appliance-owner, direct-order and SmartHQ contacts; adds the Consumer Relations mailing address; distinguishes Bodewell major-appliance service from ductless dealer service; updates warranty, returns, parts, recall and escalation guidance; and replaces unsupported review claims with a summary of the five visible CSN reviews.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Haier, Haier U.S. Appliance Solutions, Inc., GE Appliances, Haier Smart Home, Bodewell, SmartHQ, any Haier dealer, retailer, installer, delivery provider, repair company, warranty administrator, protection-plan company or government regulator.

Haier does not provide customer support through this website. Telephone numbers, hours, addresses, products, warranties, return periods, repair providers, parts policies, app support, recall remedies and escalation procedures can change. Verify important information through Haier, GE Appliances, the retailer, installer, warranty document, protection-plan contract or applicable regulator.

CustomerServiceNumbers.com cannot diagnose an appliance, schedule service, approve warranty coverage, cancel an order, authorize a return, issue a refund, dispatch a technician, replace a product, send a part, restore SmartHQ access, decide a recall claim or require Haier to reimburse a customer. Reviews are submitted by individual users and reflect their own experiences and opinions.