Hannaford customers may need help with a store purchase, product-quality concern, refund, incorrect price, Hannaford To Go pickup or delivery order, My Hannaford Rewards account, digital coupon, pharmacy question, product recall, or customer-service complaint. The best support route depends on whether the issue involves a specific store, an online grocery order, a Hannaford-brand product, a rewards account, or a pharmacy.
How to Contact Hannaford Customer Service
- Hannaford Customer and Product Support: 1-800-213-9040
- Online Customer Service: Contact Hannaford
- Hannaford Help Center: Hannaford Help
- Store and Pharmacy Locator: Find a Hannaford Store
- Hannaford To Go: Grocery Pickup and Delivery
- Corporate Address: Hannaford Bros. Co., LLC, 145 Pleasant Hill Road, Scarborough, ME 04074
- Official Website: Hannaford.com
Hannaford does not currently publish one universal customer-service schedule covering every telephone, store, pharmacy, and online-support function on its main customer-service pages. Store and pharmacy hours vary by location, so use the official store locator when a local department is involved.
Best Hannaford Support Route by Issue
- Store complaint or compliment: Contact the store customer-service desk or manager, followed by Hannaford Customer Support if needed.
- Hannaford-brand product concern: Keep the package and receipt and call 1-800-213-9040.
- Incorrect shelf or checkout price: Ask the store service desk to review the receipt, shelf label, sale, or coupon.
- Hannaford To Go order: Start with the store selected for the pickup or delivery order.
- Missing or damaged online-order item: Keep the final receipt and report the specific item through Hannaford To Go support or the selected store.
- My Hannaford Rewards problem: Confirm the correct rewards account was used and contact customer support when a reward or coupon remains missing.
- Pharmacy question: Contact the pharmacy that filled or is handling the prescription.
- Product recall: Check Hannaford’s current recall information and follow the instructions for the affected product.
- Food-safety concern: Stop using the product, preserve its packaging and codes when safe, and contact the store or customer support.
Hannaford Store Complaints and Customer Service
Problems that occurred inside a particular Hannaford location are usually easiest to investigate at the store level first.
Examples include:
- Checkout or self-checkout problems
- Incorrect prices
- Sale or coupon questions
- Product availability
- Produce, meat, seafood, bakery, or deli quality
- Store cleanliness
- Customer-service desk problems
- Employee or manager interactions
- Accessibility concerns
- Hannaford To Go pickup issues
Use the Hannaford Store Locator to find the direct telephone number, address, operating hours, pharmacy hours, and available services for the location involved.
When reporting a store complaint, provide the location, date, approximate time, department, receipt information, and the resolution you are requesting. It is generally unnecessary to publish an employee’s full name in a public review; identifying the department or employee role is usually enough for the company to investigate using store records and schedules.
Hannaford To Go Pickup and Delivery Help
Hannaford To Go provides grocery pickup and delivery at participating stores. Customers place orders online, select a participating store, choose pickup or delivery when available, review substitutions, select a time, and submit payment information.
Common order problems can include:
- Missing groceries
- Incorrect products
- Unwanted substitutions
- Damaged items
- Poor-quality produce
- Warm refrigerated products
- Thawed frozen products
- Incorrect quantities
- Price or payment questions
- Rewards or coupons not applying
- Delayed pickup or delivery
For a missing or incorrect item, compare what you received with the final order receipt, not only the products originally placed in the shopping cart. Products may have been substituted, removed when unavailable, or adjusted by weight.
Keep the order number, final receipt, affected product, substitution information, and photographs until the issue is resolved.
My Hannaford Rewards Help
My Hannaford Rewards currently offers customers 2% rewards on qualifying Hannaford store-brand purchases along with personalized coupons and offers.
Rewards problems may involve:
- Purchases not appearing in the account
- Rewards not being credited
- A digital coupon not applying
- An incorrect telephone number or email address
- Duplicate rewards accounts
- Problems signing in
- An online order not connecting to the expected account
Keep the receipt and, when useful, a screenshot of the applicable coupon or offer. Confirm that the correct telephone number or rewards account was entered at checkout before reporting missing rewards.
Do not publish your rewards barcode, private account information, email address, or screenshots containing personal information in a public review.
Hannaford Product Quality and Double Money Back Guarantee
Many Hannaford-brand products currently display a Double Money Back Guarantee and direct customers with product questions or concerns to 1-800-213-9040.
If a Hannaford-brand product is damaged, spoiled, mislabeled, defective, or otherwise unsatisfactory, keep:
- The product and packaging when safe
- The receipt
- Product name and size
- UPC or barcode
- Lot or production code
- Sell-by, use-by, or best-by date
- Store location
- Photographs of the problem
Ask Hannaford to confirm the refund, credit, replacement, or guarantee that applies to the specific product and circumstances.
Hannaford Food Safety and Product Recalls
Customers should promptly report food that appears unsafe, contaminated, improperly sealed, spoiled, mislabeled, or connected with a recall.
Hannaford publishes product-recall notices on its website. If a product is recalled, follow the instructions in the current recall notice rather than relying on an older return procedure.
For a food-quality or safety complaint, keep the product packaging and identifying codes when it is safe to do so. These details can help Hannaford determine the supplier, production lot, and other information involved.
If a food item appears unsafe, do not continue eating it. A serious allergic reaction, suspected poisoning, severe foodborne illness, or other urgent medical problem requires appropriate medical attention rather than ordinary supermarket customer service.
Hannaford Pricing, Coupons, and Checkout Problems
If a price at checkout differs from a shelf label, weekly advertisement, digital coupon, or rewards offer, save the receipt and, when practical, photograph the applicable sign or offer.
Check:
- The exact product size and variety
- Sale start and end dates
- Quantity requirements
- Whether a digital coupon had to be activated
- Whether My Hannaford Rewards was entered
- Whether the promotion applied only to selected products
Ask the store customer-service desk to review the transaction. If the issue cannot be resolved at the store, contact Hannaford Customer Support at 1-800-213-9040.
Hannaford Pharmacy Customer Service
Many Hannaford supermarkets have full-service pharmacies, but telephone numbers and operating hours vary by location.
Use the Hannaford Store and Pharmacy Locator to find the pharmacy that handles your prescription.
Pharmacy questions may involve:
- Prescription refills
- Prescription transfers
- Medication availability
- Insurance processing
- Prescription pricing
- Vaccination services
- Prescription notifications
- Pharmacy customer service
For a problem involving a specific prescription, contact the pharmacy directly. Do not publish prescription numbers, medication information, insurance details, patient names, birth dates, medical conditions, or other private health information in a public review.
Who Owns Hannaford?
Hannaford is an Ahold Delhaize supermarket brand. Hannaford Bros. Co., LLC operates the Hannaford grocery business from its headquarters in Scarborough, Maine.
Hannaford stores operate across Maine, New Hampshire, Vermont, Massachusetts, and New York and may offer grocery shopping, pharmacies, pickup and delivery, My Hannaford Rewards, digital coupons, and other services depending on location.
Information to Gather Before Contacting Hannaford
- Hannaford store location
- Date and approximate time of the visit or order
- Receipt or transaction information
- Hannaford To Go order number when applicable
- Product name and size
- UPC, lot code, or date code for product concerns
- Photographs of a damaged product, shelf label, or online-order issue
- Rewards or coupon details
- Any previous Hannaford case information
- The resolution requested
Provide payment, account, delivery, rewards, and prescription information only through verified private Hannaford support channels.
How to Escalate a Hannaford Customer Service Complaint
- Contact the store or department involved when possible.
- Keep the receipt, photographs, order information, product packaging, coupon, or other relevant documentation.
- Ask the store manager to review an unresolved store-level problem.
- Call Hannaford Customer Support at 1-800-213-9040.
- Use the official online contact page when a written explanation is useful.
- Ask whether a customer-service case or reference number can be provided.
- Clearly state whether you are requesting a refund, replacement, price correction, rewards adjustment, product investigation, or other resolution.
- Retain written confirmations and follow up through the existing case if the promised resolution does not occur.
Hannaford Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Hannaford customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Until reviews are submitted and moderated, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving Hannaford stores, product quality, prices, availability, employees, Hannaford To Go, Rewards, pharmacies, refunds, or customer-service response times.
Frequently Asked Questions
What is the Hannaford customer-service phone number?
Hannaford customer and product support can be reached at 1-800-213-9040.
What are Hannaford customer-service hours?
Hannaford does not currently publish one universal customer-service schedule covering every support function on its main customer-service pages. Store and pharmacy hours vary by location.
Where is Hannaford headquartered?
Hannaford Bros. Co., LLC is headquartered at 145 Pleasant Hill Road, Scarborough, Maine 04074.
Who owns Hannaford?
Hannaford is part of Ahold Delhaize and operates as one of its U.S. supermarket brands.
How do I complain about a Hannaford store?
Start with the store customer-service desk or manager. If the issue remains unresolved, call 1-800-213-9040 or use Hannaford’s online contact page.
How do I report a bad Hannaford-brand product?
Keep the receipt and packaging, including the UPC, lot code, and date information, and call 1-800-213-9040.
Does Hannaford offer grocery pickup?
Yes. Hannaford To Go offers grocery pickup at participating locations, with delivery also available in selected areas.
What do I do if my Hannaford To Go order is wrong?
Review the final receipt, identify the missing, damaged, incorrect, or substituted item, and contact the store selected for the order or Hannaford Customer Support.
How much do My Hannaford Rewards earn?
Hannaford currently advertises 2% rewards on qualifying store-brand purchases, along with personalized coupons and offers.
How do I contact a Hannaford Pharmacy?
Use the official Hannaford store locator to find the direct pharmacy telephone number and current operating hours for the location that handles your prescription.
Related Grocery Customer Service Pages
- Publix Customer Service
- ALDI Customer Service
- Giant Grocery Customer Service
- Hannaford Corporate Office Headquarters
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Hannaford, Hannaford Bros. Co., LLC, Ahold Delhaize, or any Hannaford store or pharmacy.
This page is intended to help consumers find the correct support route for Hannaford store visits, grocery purchases, product concerns, online orders, Rewards accounts, pharmacies, pricing questions, recalls, and customer-service complaints.
Share Your Hannaford Customer Service Experience
If you contacted Hannaford about a store visit, grocery purchase, product problem, refund, price, Hannaford To Go order, Rewards account, coupon, pharmacy, recall, or another customer-service issue, describe the store or service involved, the support route you used, the response you received, and whether the problem was resolved.
Privacy warning: Do not publish your home address, telephone number, email address, complete order or transaction number, payment information, rewards account information, prescription details, medical information, private support correspondence, or an unredacted receipt in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Hannaford, Hannaford Bros. Co., LLC, Ahold Delhaize, or any Hannaford store, pharmacy, delivery service, or other business partner. CustomerServiceNumbers.com cannot access orders or Rewards accounts, issue refunds, correct prices, replace products, change grocery orders, fill prescriptions, adjust coupons, or respond on behalf of Hannaford. Phone numbers, store hours, pharmacy hours, policies, rewards terms, delivery options, and support methods can change. Verify account-specific information directly with Hannaford or the applicable store or pharmacy.