Hardee’s customers often contact support for restaurant feedback, missing or incorrect orders, drive-thru issues, food quality, app or website orders, My Rewards questions, gift cards, coupons, delivery problems, nutrition, allergens, and complaints about a specific restaurant location.
For most same-day restaurant problems, start with the local Hardee’s restaurant where the order was placed. For app/web ordering, My Rewards, gift card, delivery, or unresolved restaurant complaints, use the official Hardee’s / CKE Guest Relations support form below.
Verified Hardee’s Customer Support Information
- Hardee’s Guest Relations Form: Submit Hardee’s feedback or support request
- CKE Contact Page: CKE Restaurants Contact Us
- Find a Hardee’s Location: Hardee’s location finder
- Order Online: Hardee’s online ordering
- My Rewards: Hardee’s My Rewards
- Gift Card Balance: Check a Hardee’s gift card balance
- Nutrition Information: Hardee’s nutrition information
- Website: Hardees.com
- Corporate Office: CKE Restaurants Holdings, Inc., 6700 Tower Circle, Suite 1000, Franklin, TN 37067
Phone number note: Older listings commonly show 1-877-799-7827 for Hardee’s customer service or Guest Relations. Hardee’s current official contact experience points customers to the online Guest Relations form first. The 1-877 number still appears in Hardee’s official gift card terms for certain gift-card matters, but the web form is the best documented route for restaurant, app, rewards, and general feedback.
Privacy hotline warning: Hardee’s lists 1-800-227-5757 as a privacy-request hotline only. Do not use that number for restaurant orders, refunds, rewards, food complaints, or general customer service.
Choose the Correct Hardee’s Support Route
For Local Restaurant Issues
Contact the local Hardee’s restaurant first if your issue involves a recent dine-in, carryout, drive-thru, pickup, missing item, incorrect order, receipt, employee interaction, food temperature, wait time, or store cleanliness concern. The local restaurant is usually the fastest route for same-day order corrections.
For App or Website Orders
Use the Guest Relations form if your issue involves a Hardee’s app order, website order, failed payment, missing order, wrong pickup time, order not received, or refund request. Include the restaurant location, order date, approximate time, order type, and receipt or confirmation details.
For Third-Party Delivery Orders
If you ordered Hardee’s through DoorDash, Uber Eats, Grubhub, or another delivery platform, contact that delivery platform first for delivery-driver issues, delivery refunds, missing deliveries, and payment disputes. Hardee’s may still need feedback about the food or restaurant preparation, but the delivery platform often controls delivery credits or refunds.
For My Rewards Questions
Use Hardee’s My Rewards support if your issue involves missing Stars, app login problems, a reward that did not apply, a QR code issue, mobile offers, or rewards earned from an in-restaurant receipt. Save the account email, offer details, order confirmation, receipt barcode, and screenshot of the issue if available.
For Gift Card Problems
Use the gift card balance page for balance checks. For gift card activation, balance, tampering, or redemption issues, contact Guest Relations and keep the purchase receipt. Do not post gift card numbers, PINs, barcode images, or receipt photos in public reviews.
For Nutrition, Allergens, or Ingredients
Use Hardee’s official nutrition information for nutrition and ingredient questions. If you have a serious allergy or medical concern, contact the restaurant before ordering and speak with a healthcare professional when needed. Restaurant kitchens may use shared equipment and shared preparation areas.
What to Have Ready Before Contacting Hardee’s
- Restaurant location, city, and state
- Date and approximate time of visit or order
- Order type: drive-thru, dine-in, carryout, app, website, pickup, or delivery
- Receipt number, confirmation email, or app order details
- Items ordered and what was missing, incorrect, cold, damaged, or unsafe
- My Rewards account email or phone number for rewards issues
- Gift card purchase receipt for gift card concerns
- Photos of the food or packaging, if relevant and safe to share privately
- A short explanation of what happened and the resolution requested
Common Reasons Customers Contact Hardee’s Support
- Missing or incorrect food items
- Long drive-thru or counter wait times
- Cold food, poor food quality, or order preparation concerns
- App, website, or payment problems
- Refund request for an online order
- My Rewards points, offers, or QR code issues
- Coupon or promotion not honored
- Gift card balance, activation, or redemption issue
- Restaurant cleanliness or facility complaint
- Food safety, allergen, or foreign-object concern
- Employee-service or local management complaint
Hardee’s App, Rewards, and Online Order Help
Hardee’s My Rewards members can earn and redeem rewards through the app, website, or participating restaurant transactions. If Stars, rewards, or mobile offers do not appear correctly, check whether the restaurant participates, whether the offer was eligible, and whether the receipt barcode was submitted within the required window.
For online order problems, save your app confirmation, payment confirmation, restaurant location, and order details. If the order was placed through a delivery platform instead of Hardee’s own app or website, contact the delivery platform first for refund and delivery handling.
Hardee’s Gift Card and Payment Safety
Hardee’s gift card terms warn about gift card scams and tampering. Check the packaging before buying a physical gift card, keep the activation receipt, and protect the card number and PIN like cash. Do not buy Hardee’s gift cards from unauthorized sellers or provide gift card numbers to someone demanding payment.
Scam, Food Safety, and Privacy Warning
Be careful with fake Hardee’s coupons, fake reward offers, fake refund texts, fake gift card balance sites, survey scams, and unofficial customer service numbers. Scammers may use restaurant-brand names to collect payment details, gift card numbers, rewards logins, or personal information.
- Use Hardees.com, the Hardee’s app, the official Guest Relations form, or the local restaurant before sharing order details.
- Do not post order numbers, full receipts, delivery addresses, phone numbers, emails, payment card details, gift card numbers, PINs, My Rewards screenshots, or private account information in public comments.
- Do not pay a fee to receive a refund, coupon, gift card, reward, or customer service callback.
- For suspected food illness, allergic reaction, foreign object, contamination, or injury, report the issue through official channels and contact a healthcare professional when needed.
How to Escalate a Hardee’s Complaint
- Start with the local restaurant: For same-day food, missing item, drive-thru, receipt, or employee-service issues, contact the restaurant where the order happened.
- Use the Guest Relations form: Select the correct restaurant, request reason, visit date, visit time, and order method.
- Include documentation: Save receipts, app confirmations, delivery platform messages, photos, and case replies.
- Contact the delivery platform when needed: For DoorDash, Uber Eats, Grubhub, or similar orders, use the platform’s refund process.
- Follow up if there is no response: Submit a clearer follow-up through Guest Relations or use the corporate office resource below for unresolved complaints.
- Keep serious concerns factual: For illness, safety, discrimination, or employee misconduct complaints, include dates, times, location, and facts without posting private personal information.
What to Expect When Contacting Hardee’s
Hardee’s Guest Relations may ask for your name, email, phone number, restaurant location, visit date, visit time, order method, receipt number, and a description of the issue. The form may route your feedback to the restaurant management or corporate team member best able to respond. Refunds, credits, or follow-up may depend on whether the order was placed directly with Hardee’s or through a third-party delivery service.
Hardee’s Customer Support FAQ
What is the best way to contact Hardee’s customer support?
The best current route is the official Hardee’s / CKE Guest Relations form, which routes restaurant visit feedback, app or web ordering questions, My Rewards issues, gift card inquiries, employee inquiries, and general feedback.
Does Hardee’s still use 1-877-799-7827?
Older listings commonly show 1-877-799-7827 for Hardee’s customer service or Guest Relations. Hardee’s current official support flow points customers to the online Guest Relations form first, while the 1-877 number still appears in official gift card terms for certain gift-card issues.
How do I report a wrong or missing Hardee’s order?
Contact the local restaurant first for same-day order issues. If the order was placed through the Hardee’s app or website, use the Guest Relations form. If it was placed through a third-party delivery platform, contact that delivery platform first for refund handling.
How do I get help with Hardee’s My Rewards?
Use the Guest Relations form and choose the My Rewards question or issue category. Include the account email, restaurant location, order details, receipt barcode, and screenshot of the reward or offer issue if available.
Where is Hardee’s corporate office?
Hardee’s is part of CKE Restaurants Holdings, Inc., which lists its corporate office at 6700 Tower Circle, Suite 1000, Franklin, TN 37067.
Is CustomerServiceNumbers.com affiliated with Hardee’s?
No. CustomerServiceNumbers.com is independent and is not affiliated with Hardee’s, CKE Restaurants Holdings, Inc., Carl’s Jr., or any Hardee’s franchise location.
Hardee’s Customer Service Reviews and Complaints on CSN
The live Hardee’s page on CustomerServiceNumbers.com currently shows 2.5 out of 5 stars based on 4 reviews. Because these reviews are older, they should be treated as historical CSN feedback rather than a current company-wide rating.
Older CSN reviews mention slow service, incorrect drive-thru orders, food quality complaints, a hair-in-food complaint, loud in-store conditions, long waits, and one employee/payroll-related concern. If newer reviews are added, this section should be updated to reflect the latest CSN review themes.
Related Customer Service Resources
- McDonald’s Customer Service
- Burger King Customer Service
- Wendy’s Customer Service
- Church’s Chicken Customer Support
- Hardee’s Corporate Office Headquarters
- Research Possible Scams
- Read or Leave Company Reviews on ZeroStars
Page Update Note
Page updated on June 29, 2026. This update refreshed Hardee’s support routing, corporate address, Guest Relations form guidance, restaurant complaint escalation, app and My Rewards help, gift card privacy warnings, related resources, and CSN review handling.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Hardee’s. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private order, payment, gift card, delivery, account, or employee information.
Share Your Experience with Hardee’s
If you contacted Hardee’s Guest Relations, had a restaurant issue, used the Hardee’s app, had a My Rewards problem, dealt with a gift card issue, ordered through delivery, or escalated a complaint, you can share your experience below. Please describe what happened, how Hardee’s responded, and whether the issue was resolved.
Privacy reminder: Do not include order numbers, full receipts, delivery addresses, phone numbers, emails, payment card details, gift card numbers, PINs, My Rewards screenshots, employee payroll details, medical details, or screenshots that show private account, payment, order, or location information.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Hardee’s, CKE Restaurants Holdings, Inc., Carl’s Jr., or any Hardee’s franchise location. Contact details are provided for informational purposes and may change. Always verify restaurant, order, refund, rewards, gift card, nutrition, allergen, safety, privacy, and account information through official Hardee’s channels, the local restaurant, or the applicable delivery platform.
Leave a Review