Need help with a broken Kenmore refrigerator, freezer, washer, dryer, dishwasher, range or other appliance? The correct contact may depend on where the product was purchased, its model number, warranty terms and whether you need brand assistance, warranty service, paid repair, installation or replacement parts.
Kenmore customer-service, repair and warranty information reviewed and updated in July 2026.
How to Contact Kenmore Customer Service
- Kenmore Warranty Coverage Questions: 1-844-553-6667
- Kenmore Customer Support Email: customersupport@kenmore.com
- Kenmore Contact and Retailer Support Selector: Choose where the product was purchased
- Sears Appliance Repair: 1-888-820-3350
- Sears Home Services General Repair Scheduling: 1-800-469-4663
- Sears PartsDirect: 1-800-366-7278
- Sears Product Installation: 1-800-326-8738
- Kenmore Warranty Information: Review product-specific warranties
- Kenmore Product Registration: Register an eligible appliance
- Kenmore Owner’s Manuals: Search by model number
- Kenmore Parts: Search Kenmore parts and diagrams
- Schedule Appliance Repair: Sears Home Services repair scheduler
- Kenmore Product Recalls: Product safety and recall information
- Kenmore Privacy Requests: Kenmore privacy policy and request options
- Transformco Corporate Office: 5407 Trillium Boulevard, Hoffman Estates, IL 60192
- Transformco Corporate Phone: 1-847-286-2500
- Official Website: www.kenmore.com
Important: Kenmore does not use one universal support route for every appliance. The correct company may depend on the retailer, model, product category, manufacturer, licensee, service agreement and purchase date.
Which Kenmore Support Number Should You Call?
Kenmore Warranty Questions
Call 1-844-553-6667 when you need help understanding warranty coverage shown on Kenmore’s official warranty page.
Have the following available:
- Complete model number
- Serial number
- Purchase date
- Retailer name
- Dated sales receipt
- Owner’s manual or warranty statement
- Description of the defect
- Previous repair or case numbers
Do not assume that every Kenmore product has the same warranty. Some Kenmore products are produced or supported by different licensed manufacturers, and the warranty document supplied with the exact model controls.
Kenmore Appliance Repair
Kenmore’s official contact page currently lists Sears Appliance Repair at 1-888-820-3350. Sears Home Services also accepts repair scheduling at 1-800-469-4663 and through its online scheduler.
Before scheduling, ask:
- Whether the appointment is an approved warranty repair or a paid service call
- Whether a diagnostic fee applies
- Whether the fee is credited toward an approved repair
- Whether the technician is authorized for the specific warranty
- Whether the required part is available
- Whether labor, travel and parts are covered
- What happens if the appliance cannot be repaired
A company may be capable of repairing a Kenmore appliance without being the administrator authorized to provide free service under its warranty.
Kenmore Parts and Accessories
Call Sears PartsDirect at 1-800-366-7278 or search the parts website using the complete model number.
Confirm the part number and compatibility before ordering. Similar-looking Kenmore appliances can use different parts depending on the manufacturer, production run and model-number prefix.
Kenmore Product Installation
For Sears product-installation questions, call 1-800-326-8738.
Installation concerns may include:
- Delivery damage
- Missing installation parts
- Water-line connections
- Drain-hose installation
- Gas or electrical connections
- Leveling and door alignment
- Stacking kits
- Range anti-tip brackets
- Old-appliance removal
Contact the retailer or installer promptly if the appliance was damaged, incorrectly connected or left unsafe during delivery or installation.
Why Kenmore Support Depends on Where You Bought the Appliance
Kenmore is a brand covering many different appliance and household-product categories. Current products may be purchased from Sears, Amazon, Costco, Home Depot, Lowe’s, Walmart and other retailers.
Kenmore’s official contact page asks consumers to select the retailer because the applicable return, delivery, warranty and support route may differ.
Begin with:
- The retailer shown on the receipt
- The warranty statement supplied with the appliance
- The exact model and serial number
- The manufacturer or customer-assistance number printed in the manual
- Kenmore warranty support when the product uses the Transformco warranty
Do not send the appliance to a repair shop or pay for service before determining whether the work must be authorized in advance to qualify for warranty coverage.
How to Find a Kenmore Model and Serial Number
The model and serial number are normally printed on a label attached to the appliance. Common locations include:
- Refrigerator or freezer: Inside the fresh-food compartment, freezer compartment, door frame or cabinet wall
- Washer: Under the lid, around the door opening, behind the control panel or on the rear cabinet
- Dryer: Inside the door opening or on the rear cabinet
- Dishwasher: Along the top or side edge of the door or inside the tub opening
- Range or oven: Around the oven door frame, storage drawer opening or rear panel
- Microwave: Around the door frame, inside the cooking cavity or on the rear label
Photograph the label before contacting support. Make sure every letter, number, period and dash is visible.
Do not publish the full serial number in a public review. Provide it privately to the retailer, warranty administrator, repair company or recall representative.
Kenmore Warranty Coverage
Many Kenmore major-appliance warranties listed by Transformco provide one year of coverage against defects in material or workmanship when the appliance is correctly installed, operated and maintained.
However, Kenmore warranty periods vary substantially by product. Examples on the current warranty page include:
- One-year coverage for many washers, dryers, refrigerators, ranges and dishwashers
- Longer limited coverage for specified components on some models
- Two-year coverage for certain licensed products
- Different terms for water heaters, water softeners, grills, vacuums, cookware and small appliances
- Shorter coverage when certain appliances are used for commercial or non-household purposes
The exact model’s written warranty is more important than a general statement about Kenmore coverage.
Proof of Purchase
Keep the original receipt, invoice or other dated proof of sale. Product registration can help Kenmore identify the product, but registration should not be treated as a substitute for proof of purchase when the warranty requires it.
Save:
- Retail receipt
- Online order confirmation
- Delivery paperwork
- Model and serial-number photograph
- Warranty document
- Repair invoices
- Technician reports
- Case numbers and appointment confirmations
Special Warranty-Fulfillment Route
Kenmore’s current warranty page states that if there is no Transformco-authorized retailer within a reasonable traveling distance of 30 miles to which an in-warranty, repair-noneligible defective appliance can be returned, consumers may call 681-252-8136.
The published hours are Monday through Saturday, 8:30 a.m.–7:00 p.m. Central Time. The current instructions say to press 9 when prompted and then select option 2.
This is a specialized warranty-fulfillment route, not the primary number for routine appliance troubleshooting or paid repairs.
How to File a Kenmore Warranty Claim
- Locate the model and serial number.
- Find the dated proof of purchase.
- Review the warranty in the owner’s manual or Kenmore warranty page.
- Identify the retailer and manufacturer or licensee shown in the documents.
- Call the warranty number specified for the exact product.
- Describe the defect and when it began.
- Ask whether troubleshooting or an inspection is required.
- Confirm whether the appointment is warranty-authorized.
- Request a case number.
- Save the technician’s diagnosis and parts order.
- Ask what remedy applies if the appliance cannot be repaired.
Do not discard the appliance, remove its identification label or authorize an unapproved repair while a warranty claim is under review unless safety requires immediate action.
What Kenmore Warranties May Exclude
Coverage varies, but appliance warranties commonly exclude or limit claims involving:
- Improper installation
- Misuse or abuse
- Unauthorized alteration or repair
- Cosmetic damage that does not affect operation
- Routine maintenance
- Filters, light bulbs or consumable items
- Damage from power problems, flooding or pests
- Commercial or non-household use
- Food loss
- Incidental or consequential damages
- Labor after a limited parts-only period
Read the warranty supplied with the exact model before assuming that food, clothing, flooring, cabinets, installation labor or other secondary losses are covered.
Kenmore Refrigerator or Freezer Stopped Cooling
If a refrigerator or freezer is not maintaining a safe temperature:
- Keep the doors closed as much as possible.
- Check that the appliance has power.
- Confirm that the controls were not accidentally changed.
- Listen for fans, compressor operation or unusual clicking.
- Check for blocked vents or excessive frost.
- Record the interior temperature.
- Move food to a safe refrigerator, freezer or cooler when necessary.
- Contact warranty or repair support promptly.
Follow current food-safety guidance when deciding whether refrigerated or frozen food remains safe. Do not taste food to determine whether it is safe.
Does Kenmore Cover Spoiled Food?
Food-loss coverage is not automatically included in every Kenmore appliance warranty. Review the model’s warranty, retailer protection plan, home warranty, homeowners or renters insurance, and any credit-card purchase protection.
Document the loss with:
- Photographs
- Temperature readings
- A list of discarded items
- Estimated replacement cost
- Repair diagnosis
- Dates and case numbers
Documentation does not guarantee reimbursement, but it can support a claim when coverage exists.
Kenmore Washer Will Not Drain, Spin or Start
Before requesting repair:
- Check the circuit breaker and power cord.
- Confirm the lid or door is fully closed.
- Redistribute an unbalanced load.
- Inspect the drain hose for a kink.
- Check for an error code.
- Use the manual to determine whether a filter requires cleaning.
- Stop using the washer if there is smoke, sparking, a burning smell or significant leaking.
Do not remove safety panels or reach into electrical or moving components unless you are qualified and the appliance has been safely disconnected.
Kenmore Dryer Is Not Heating or Takes Too Long
Check:
- The lint screen
- The exterior vent opening
- Whether airflow is restricted
- The selected cycle and temperature
- The circuit breaker for an electric dryer
- The gas supply for a gas dryer
- Any error code
A blocked dryer exhaust can create a fire hazard. Stop using the dryer if it overheats, smells like something is burning, produces smoke or has visible electrical damage.
Kenmore Dishwasher Is Not Cleaning Properly
Before scheduling service:
- Check that spray arms can turn freely.
- Clean the accessible filter according to the manual.
- Confirm that dishes are not blocking the detergent dispenser.
- Use the correct detergent and rinse aid.
- Run hot water at the sink before starting the dishwasher when recommended.
- Check for an error code.
- Inspect for leaking around the door or underneath the appliance.
Stop using the dishwasher if it is leaking near electrical components or causing water damage.
Kenmore Range, Oven or Cooktop Safety Problems
Stop using the appliance and obtain qualified help when:
- A surface element turns on by itself
- An element will not turn off
- The selected temperature does not match the heat produced
- There is a gas odor
- There is smoke, sparking or melted wiring
- The oven overheats
- The range is unstable or missing its anti-tip protection
For a suspected gas leak, leave the area and contact the gas utility or emergency services from a safe location. Do not operate switches, appliances or phones inside the affected area.
Kenmore Product Recalls
Recall eligibility is determined by the exact brand, model number, serial number and production information. A recall involving one Kenmore model does not mean that all Kenmore appliances are recalled.
The U.S. Consumer Product Safety Commission reannounced a recall in 2024 involving specified older Frigidaire and Kenmore Elite smooth-top electric ranges. Depending on the model, a surface heating element could:
- Turn on without being switched on
- Fail to turn off
- Heat to a temperature different from the selected setting
These conditions can create fire and burn hazards. Consumers with an affected model should follow the current CPSC and manufacturer remedy instructions.
- CPSC Kenmore and Frigidaire electric-range recall
- Kenmore product-recall information
- Search federal recall information
Do not continue using an appliance that turns on by itself, will not shut off, leaks gas, sparks, smokes or creates another immediate safety hazard.
Kenmore Returns, Delivery Damage and Retailer Problems
Kenmore does not publish one universal return policy covering every retailer. Contact the seller shown on the receipt for:
- Return deadlines
- Delivery damage
- Missing parts
- Incorrect models
- Refund status
- Exchange eligibility
- Installation complaints
- Retailer protection plans
Photograph visible damage before installation. Notify the retailer promptly and retain the packaging until the retailer provides instructions.
Do not confuse a retailer return with a manufacturer warranty claim. Return policies address whether the seller will accept the product back, while warranty coverage addresses qualifying defects after purchase.
Kenmore Repair Appointment Problems
If a technician misses an appointment, repeatedly reschedules or arrives without the required part:
- Record the original appointment date and window.
- Save text messages and appointment confirmations.
- Ask whether the technician has closed or rescheduled the work order.
- Request the current parts status.
- Confirm the next appointment in writing.
- Ask whether the delay affects warranty deadlines.
- Request escalation when the appliance is essential or unsafe.
- Keep the existing case number rather than creating unnecessary duplicate cases.
Explain any urgent circumstances, such as loss of refrigeration, flooding, lack of a working cooking appliance or a safety-related failure.
Repeated Kenmore Repairs or an Appliance That Cannot Be Fixed
When the same defect continues after multiple repair attempts:
- Keep every technician report and invoice.
- Create a timeline of failures and repairs.
- Record the parts replaced.
- Ask whether the case qualifies for replacement under the written warranty.
- Ask for a supervisor or warranty-resolution specialist.
- Request the final decision in writing.
- Review applicable retailer protection-plan terms.
- Research state warranty and consumer-protection rights when necessary.
A replacement is not guaranteed merely because several visits occurred. The written warranty, service-plan terms, diagnosis and applicable law determine the available remedy.
Kenmore Product Registration and Manuals
Register eligible appliances through Kenmore’s official product-registration form. The form requests the product type, model number, serial number, purchase date, retailer and receipt image.
Owner’s manuals can help with:
- Installation requirements
- Operating instructions
- Error codes
- Maintenance
- Filter replacement
- Safety warnings
- Parts identification
- Warranty terms
Keep a downloaded copy of the manual and warranty with the purchase receipt.
Kenmore Privacy Requests
Kenmore’s privacy policy provides options for eligible consumers to request access, correction or deletion of certain personal information.
- Privacy Request Phone: 1-888-527-6415
- Privacy-Policy Questions: 1-888-823-0650
- Privacy and Legal Mailing Address: Transform SR Holding Management LLC, Attn: Legal Intake/Privacy Team, 5407 Trillium Boulevard, Suite B120, Hoffman Estates, IL 60192
Do not leave payment-card information, financial information or other sensitive details in an ordinary voicemail.
How to Escalate a Kenmore Complaint
- Identify whether the issue involves the retailer, installer, warranty administrator, repair company, parts seller or Kenmore brand support.
- Gather the model, serial number, receipt and warranty.
- Contact the correct first-level support route.
- Request a case, work-order or claim number.
- State the specific resolution requested.
- Keep a written timeline of calls, visits and parts orders.
- Ask for a supervisor or warranty specialist when the normal process fails.
- Request any denial or final resolution in writing.
- Contact the retailer separately when delivery, installation or return rights are involved.
- Use the CPSC process for unresolved product-safety or recall-remedy concerns.
- Consider a state consumer-protection agency or legal advice when substantial losses remain unresolved.
A review submitted to CustomerServiceNumbers.com does not create a Kenmore warranty claim, repair order, recall registration or formal corporate complaint.
Kenmore Corporate Office and Ownership
- Brand: Kenmore
- Trademark Owner: Transform SR Brands LLC
- Corporate Family: Transformco
- Transformco Address: 5407 Trillium Boulevard, Hoffman Estates, IL 60192
- Transformco Corporate Phone: 1-847-286-2500
The former 3333 Beverly Road address should not be used as Kenmore’s current primary corporate address. Transformco currently publishes its location at 5407 Trillium Boulevard.
The corporate phone number is not a substitute for warranty, appliance-repair, parts, installation or retailer support. Start with the department responsible for the transaction or appliance.
Kenmore Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a 1.7 out of 5-star rating based on 3 published Kenmore reviews.
The reviews are dated April 2016 through July 2018. Visible themes include:
- An upright freezer failure while reportedly under warranty
- Loss of food and frustration that food was not covered
- A washer that reportedly would not drain
- Another household appliance failing after several years
- Difficulty obtaining knowledgeable assistance
- Concern about waiting for a repair appointment
- A dishwasher that reportedly did not clean adequately
These reviews are individual accounts and are not independent findings about every Kenmore appliance or current support provider. They also predate Kenmore’s current contact pages and Transformco address.
Privacy warning: Do not post a full serial number, receipt, order number, service-plan number, payment-card information, home address, account password, private email address or photographs containing personal information.
Frequently Asked Questions
What is the Kenmore customer-service phone number?
For questions about warranty coverage listed by Kenmore, call 1-844-553-6667. The correct number can differ for repairs, parts, installation or products supported by another licensee.
What is the Kenmore appliance-repair number?
Kenmore’s official contact page lists Sears Appliance Repair at 1-888-820-3350. Sears Home Services can also be reached at 1-800-469-4663.
What are Kenmore’s customer-service hours?
Kenmore does not currently publish one set of hours covering every warranty, repair, retailer and licensed-product support route. Confirm hours for the specific number or provider being used.
How long is a Kenmore appliance warranty?
Many major Kenmore appliances have a one-year limited warranty, but coverage varies by model, component and product category. Review the warranty supplied with the exact appliance.
Do I need a receipt for Kenmore warranty service?
Many Kenmore warranties require proof of original sale. Keep the dated receipt or invoice. Product registration alone may not replace proof of purchase.
Does Kenmore cover spoiled food?
Food loss is not automatically covered. Review the appliance warranty, retailer protection plan, home warranty, insurance policy and any purchase-protection benefits.
Who manufactures Kenmore appliances?
Kenmore is a brand rather than a single appliance factory. Different Kenmore models and product categories may be manufactured or supported by different licensed companies. Use the model number, manual and warranty to identify the correct support route.
Where can I buy Kenmore replacement parts?
Search Sears PartsDirect using the complete model number or call 1-800-366-7278.
How do I find my Kenmore owner’s manual?
Use Kenmore’s official manual search and enter the complete model number from the appliance label.
How do I check whether my Kenmore appliance is recalled?
Search Kenmore’s product-recall page, Recalls.gov and the CPSC database using the complete model and serial number.
Who owns Kenmore?
Kenmore is a registered trademark of Transform SR Brands LLC and is identified by Transformco as one of its brands.
Where is Kenmore’s corporate office?
Transformco currently lists its location at 5407 Trillium Boulevard, Hoffman Estates, IL 60192. The corporate number is 1-847-286-2500.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service contacts and share firsthand support experiences since 2004.
This page distinguishes Kenmore brand and warranty support from Sears Appliance Repair, Sears PartsDirect, installation services, retailers, licensed manufacturers, protection plans, independent repair companies, corporate correspondence and government recall agencies.
CustomerServiceNumbers.com is independent and is not owned by or affiliated with Kenmore, Transform SR Brands LLC, Transformco, Sears, Sears Home Services, Sears PartsDirect or any Kenmore retailer or manufacturer.
Share Your Kenmore Customer Service Experience
Have you contacted Kenmore, a retailer, warranty administrator or repair company about a refrigerator, freezer, washer, dryer, dishwasher, range or another product? Share your firsthand experience below.
Describe the appliance type, support route, general problem, response time and outcome. Do not publish private account, payment, receipt, address, serial-number or warranty information.
Page Update Note
This Kenmore customer-service page was updated in July 2026 to distinguish warranty questions from appliance repair, parts and installation; verify the current Kenmore, Sears Appliance Repair, Sears PartsDirect and installation numbers; remove unsupported general operating hours; add retailer-specific support guidance; provide product-registration, manual, warranty, repair and recall links; explain model-specific warranty coverage; add repair, safety, food-loss and escalation guidance; replace the outdated 3333 Beverly Road address with Transformco’s current Trillium Boulevard location; identify Transform SR Brands LLC as the trademark owner; and accurately summarize the live 1.7-star rating and three published reviews.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Kenmore, Transform SR Brands LLC, Transformco, Sears, Sears Home Services, Sears PartsDirect, any retailer, appliance manufacturer, licensed service provider, protection-plan company or government recall agency.
CSN cannot schedule repairs, diagnose appliances, authorize warranty work, order parts, issue refunds, replace products, reimburse food loss or register a recall claim.
Telephone numbers, hours, addresses, warranty terms, retailer policies, model support, recalls, ownership and repair procedures can change. Verify important information through the appliance’s owner’s manual, dated receipt, retailer, Kenmore, authorized warranty provider, repair company or applicable government agency.
