Kenmore Customer Service – Complaints And Reviews

I just had our Kenmore upright freezer go out on 7/17/18 and all my homegrown vegetables etc -approximately $1000.00 or more are gone!!! Can’t replace this late in the year. The freezer is less than a year old so still under the manufactures warranty. The problem was a $22.00 thermostat that went out!!! I called Kenmore to ask if any of the food would be covered under the warranty and I was informed about 5-6 times that NO food was covered even though it was their fault for the loss!! So no more Kenmore products for me or anybody else I know. Randy & Debbie Carr

Advertising today is just a lie. The only way to get a reliable product is to find an authentic review or a personal referral. Most of all, buy something on sale. Buy a real sale item, though. The current scam on sale items is to either sell defective items and sell them at a sale price, which is listed as a new price 3x the actual amount. You will find this in every product except some companies that take pride in their product, and it is made to last and at a price per value. Not a price made by the greedy, corrupt, lazy, and incompetent ceo’s who use slave labor to make a product overseas. It doesn’t matter if it costs 400, which is way too much for an appliance which is going to last a couple of years, as opposed to 1950 American-made appliances that last 20 to 30 for 1/3 to 1/4 the price. Why say all of this? My mother bought two new appliances from Sears 2-3 years ago. Both appliances went out simultaneously. The circuit breakers are fine. That tells me there is something defective in the wiring of these appliances. A good appliance will still work if the circuit shuts off. The washer will not drain at all. Now my poor mother, who is 80 some years old, has to hall her laundry to the washeteria if Sears or Kenmore don’t pony up and take responsibility for their lousy products. More over, there will be further suffering for her for these lousy products. She will have to fork out another 1000 dollars if they do not take responsibility for their products. It is a crime, in my opinion. She has an appointment with Sears sometime next week. They better not waste her time and just replace them, is all I have to say if they have any ethics, morals, or principles in this company. In addition, one can’t just go to Sears and call them and get good customer service. They may or may not be open. There may or may not be somebody there who knows the product. No wonder they have to keep closing stores.