Chase Customer Service Numbers, Fraud and Complaints

Chase uses different support routes for checking and savings accounts, debit cards, credit cards, fraud, transaction disputes, mortgages, auto financing, business banking and online access. For personal banking help, call 1-800-935-9935. For a Chase credit card, call 1-800-432-3117 or the number on the back of the card.

Chase contact information checked and updated August 29, 2026.

Chase Customer Service Contents

• Chase phone numbers
• Choose the right Chase department
• Checking, savings and debit-card help
• Credit card help
• Fraud and transaction disputes
• Unfamiliar Chase.comn charges
• Zelle, wire and transfer scams
• Auto and mortgage support
• Business, digital and accessibility help
• Complaints and escalation
• Customer reviews
• Frequently asked questions

Chase Customer Service Phone Numbers

Use Chase’s official customer-service page to confirm current contact options. Hours and routing vary by product. Automated tools may be available when a department’s live representatives are not.

Chase Fraud and Claim Numbers

Choose the Correct Chase Support Route

Before Contacting Chase

• Identify the exact product: deposit account, debit card, credit card, mortgage, auto loan or lease, or business account.
• Gather statements, transaction details, receipts, screenshots, merchant messages and earlier case numbers.
• Write a short timeline with dates, amounts, people or departments contacted and promised follow-up.
• State the outcome requested: account access, corrected balance, fee reversal, credit, claim review, written explanation or other specific action.
• Use secure messaging for account details; do not send passwords, PINs or complete account numbers by ordinary email.

Do not post a complete account or card number, password, PIN, Social Security number, one-time code or other private financial information in a public review.

Checking, Savings and Debit-Card Help

Call personal banking at 1-800-935-9935 for checking and savings accounts, deposits, withdrawals, account fees, direct deposits, bill payments, ATM activity, debit-card service and account restrictions. For a branch-specific incident, use the Chase branch locator to contact the branch manager.

Account Frozen, Restricted or Closed

Ask which department placed the restriction, whether Chase needs identity, deposit or business documents, what will happen to pending deposits and payments, and how any remaining balance will be returned. A representative may not disclose every internal reason for a restriction, but you can request the action required from you, the review status and a written explanation when available.

• Save every email, letter and secure message about the restriction.
• Keep deposit receipts and proof of the source of funds.
• Ask whether direct deposits or automatic payments need to be redirected.
• Record the case number and the deadline for supplying documents.
• If the account was closed, ask how and when the final balance will be sent.

If you believe Chase reported inaccurate account information to a consumer-reporting company, dispute the information with the reporting company and follow the current Chase deposit agreement’s instructions for a direct dispute. Use the address in the agreement that applies to that specific issue rather than sending account correspondence to corporate headquarters.

Chase Credit Card Customer Service

Call 1-800-432-3117 for card payments, interest and fees, rewards, replacement cards, credit limits, authorized-user problems, account restrictions and merchant disputes. The number on the back of the card may route a Sapphire, co-branded or business card more directly.

Prepare for a Credit Card Call

• Confirm whether the transaction is pending or posted.
• Review the statement period and payment due date.
• Save the receipt, order, cancellation, return tracking and merchant response.
• Check whether a household member or authorized user recognizes the charge.
• Continue paying at least the undisputed amount due while a dispute is reviewed.

Reporting a card as lost, stolen or used without permission can cause Chase to close and replace the card. Ask whether digital-wallet cards, subscriptions and recurring payments need to be updated.

Chase Fraud, Unauthorized Transactions and Disputes

Fraud generally means neither you nor another authorized user made or approved the transaction. A merchant dispute involves a transaction you recognize but believe is wrong—for example, the amount is incorrect, it is a duplicate, merchandise was not delivered, a promised refund is missing or a canceled subscription renewed.

If You Suspect Fraud

1. Call the matching Chase fraud number immediately.
2. Lock the affected card in the Chase app or online when available.
3. Review nearby transactions and every account for additional activity.
4. Change the Chase password if online access may be compromised.
5. Ask whether the account or card will be replaced and what recurring payments are affected.
6. Keep the claim number, representative’s name and requested-document deadline.

A card lock may block many new card purchases, but it may not stop every previously authorized or recurring transaction. Contact Chase rather than relying on the lock alone.

How To Dispute a Chase Card Charge

1. Review the merchant name, amount and transaction details.
2. Contact the merchant first when the transaction is recognized and it is safe to do so.
3. Wait for a credit-card transaction to post; Chase says pending card transactions generally cannot be disputed.
4. Sign in, select the posted transaction and choose the option to report a problem, or call the number on the back of the card.
5. Submit the dispute promptly. Chase instructs customers to dispute a charge within 60 days of its first appearance on the statement.
6. Upload requested documents and monitor secure messages for questions or a decision.

Chase says a card dispute may take up to 90 days. For eligible debit-card claims, it says provisional credit is usually provided within 48 hours but may take up to 10 business days. Timing and rights depend on the product, transaction and applicable law, so follow the instructions and deadlines in Chase’s current notices and account agreement.

Unfamiliar Chase.comn Charges

A statement entry containing CHASE.COMN or a similar Chase descriptor may be connected with a Chase card or bank transaction, but a familiar company name alone does not prove that a charge is authorized. Compare the amount, date and descriptor with Chase account activity and ask every authorized user.

The dedicated Chase.comn charge guide explains the descriptor and the checks to make. If nobody recognizes the transaction, contact Chase through the number on the back of the affected card or the verified fraud route above. Do not call a telephone number contained only in a suspicious text, email or search advertisement.

Zelle, Wire and Bank-Transfer Scams

Contact Chase immediately if you sent money because of impersonation, fake fraud alerts, account-takeover instructions, a compromised email, a fraudulent purchase or pressure to “protect” your funds. Ask whether a pending payment can be stopped or a completed wire can be recalled. A recall is not guaranteed, and speed matters.

1. Do not send another payment, even if the recipient promises to return the first one.
2. Save the recipient’s name, email, telephone number, account details, confirmation and messages.
3. Report the incident to Chase and request a claim or case number.
4. Secure your Chase login and email account if either may be compromised.
5. Report related identity theft or criminal activity to the appropriate authorities.

For product-specific guidance, see the Zelle customer service, fraud and complaint guide. Zelle generally cannot reverse an authorized payment merely because the recipient was a scammer; the bank must evaluate the facts and the applicable protections.

Chase Auto and Mortgage Support

Chase Auto Loans and Leases

For an auto loan, call 1-800-336-6675. For a lease, call 1-800-227-5151. These departments handle payments, statements, payoff information, titles, lien releases, maturity, vehicle returns and some hardship questions. Have the auto account number or vehicle identification number available privately.

Chase Home Lending

Call Home Lending at 1-800-848-9136. Chase lists general mortgage representatives Monday through Friday from 8 a.m. to 8 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET; Sunday is closed. Verify current hours before calling.

• Mortgage service in Spanish: 1-855-280-4198
• Homeowner’s insurance questions: 1-877-530-8951
• Property-tax questions: 1-877-314-6353
• Mortgage hardship assistance: 1-800-848-9380

Mortgage notices of error, requests for information and qualified written requests can have special address and content requirements. Confirm the current address on Chase’s official mortgage contact page before sending time-sensitive correspondence. Corporate headquarters is not a substitute for the designated mortgage address.

Business, Digital and Accessibility Support

Chase for Business

Call 1-800-242-7338 for business checking, savings, account management and online-banking questions. Business checking or savings fraud and customer claims can be reported to 1-866-564-2262; business credit card fraud uses 1-888-269-8690.

Online and Mobile Banking

Call 1-877-242-7372 for sign-in, username or password recovery, mobile-app errors and online account access. After signing in, use Secure messages from the account menu to create a written record of an account question. Chase also offers its Digital Assistant for supported tasks.

Accessibility Services

Call 1-855-644-4561 or review Chase’s accessibility services for assistance with accessible documents, communication preferences or disability-related accommodations.

How To File and Escalate a Chase Complaint

1. Start with the product department. Use the banking, card, auto, mortgage or business route that can access the account.
2. Explain the requested resolution. Give a concise timeline, amount involved and the action you want Chase to take.
3. Request a case number. Record the date, time, representative, department and promised next step.
4. Create a written record. Send a secure message or use Chase’s official complaints and feedback page.
5. Ask for specialized review. Request a supervisor, claims specialist, branch manager, fraud investigator, mortgage specialist or complaint reviewer as appropriate.
6. Follow the formal instructions. For a regulated dispute or error notice, use the address and deadline in the current agreement, statement or department notice.

External Complaint Options

If Chase has had a reasonable opportunity to respond and the issue remains unresolved, the appropriate regulator may help:

• Consumer Financial Protection Bureau complaint portal for consumer financial products and services
• Office of the Comptroller of the Currency complaint process for national banks under OCC supervision

Include the account type, dates, disputed amount, case numbers, Chase’s responses and the resolution requested. Redact sensitive information unless the secure complaint form specifically requests it. A regulator does not replace an urgent fraud report or a contractual or legal deadline.

Chase Corporate Office and Address Clarification

JPMorgan Chase & Co. global headquarters:
270 Park Avenue
New York, NY 10017
Corporate main line: 1-212-270-6000

JPMorgan Chase Bank, N.A. regulatory main office:
1111 Polaris Parkway
Columbus, OH 43240

These addresses serve different purposes. Do not send a fraud claim, billing dispute, mortgage notice or other time-sensitive account correspondence to either address unless Chase’s current instructions designate it. See the related Chase corporate office and complaint guide for corporate background and escalation information.

Chase Customer Reviews and Complaints

At the time of this update, the CustomerServiceNumbers.com Chase page displayed no submitted ratings or reviews. That means there is not yet a CSN review sample from which to calculate a meaningful satisfaction trend. Do not interpret a zero-review module as a zero-star customer rating.

Readers who want a separate complaint-focused resource can visit Chase reviews and complaints on ZeroStars. Reviews on any public site are individual reports, may not be independently verified and do not establish that every customer will have the same experience.

When leaving a review below, identify the Chase product, department, wait time, steps required, escalation and outcome. Do not publish account or card numbers, passwords, PINs, Social Security numbers, verification codes or other private financial information.

Chase Customer Service Frequently Asked Questions

What is the main Chase customer service number?

For personal checking, savings and general bank-account help, call 1-800-935-9935.

What is the Chase credit card customer service number?

Call 1-800-432-3117 or use the number printed on the back of the card for product-specific routing.

How do I report Chase credit card fraud?

Call 1-800-955-9060 and select option 8. Sapphire cardholders can call 1-888-262-4273 and select option 8.

How do I report Chase debit card fraud?

Call 1-800-978-8664 and select option 1. For a debit claim or electronic-transfer error, Chase also lists 1-866-564-2262.

Can I dispute a pending Chase charge?

A pending credit-card transaction generally must post before it can be disputed. For a pending debit-card concern, call 1-866-564-2262; Chase says it must post before an online dispute is submitted.

How do I reach a real person at Chase?

Call the product-specific number above, follow the current prompts and keep the account or card available for private verification. Avoid unofficial menu-bypass instructions because prompts can change and may route the call incorrectly.

Can I email Chase customer service?

For account-specific information, Chase directs customers to the Secure Message Center after sign-in rather than ordinary email.

What is the Chase mortgage customer service number?

Call Chase Home Lending at 1-800-848-9136.

What is the Chase Auto customer service number?

Call 1-800-336-6675 for auto loans or 1-800-227-5151 for leases.

Where is Chase headquartered?

JPMorgan Chase & Co.’s global headquarters is at 270 Park Avenue, New York, NY 10017. JPMorgan Chase Bank, N.A.’s regulatory main office is at 1111 Polaris Parkway, Columbus, OH 43240.

Compare Major Bank Customer Service

• Bank of America customer service
• Wells Fargo customer service
• Citibank customer service
• U.S. Bank customer service

When comparing banks, consider branch access, account fees, digital tools, dispute procedures, fraud support and complaint handling—not only the main phone number.

Related Chase and Consumer Help Pages

• Zelle customer service, fraud and complaints
• Chase corporate office, headquarters and complaints
• Chase reviews and complaints
• Chase.comn charge on a card or bank statement

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. We are an independent consumer-help website and are not owned or operated by Chase, JPMorgan Chase Bank, N.A. or JPMorgan Chase & Co.

We verify contact details against official company and government sources and explain which department fits the problem. Telephone numbers, hours, policies and procedures can change, so confirm time-sensitive information with Chase.

Share Your Chase Customer Service Experience

Have you contacted Chase about a bank account, credit card, fraud claim, transaction dispute, mortgage, auto account, account closure or missing funds? Use the review form below to explain which department you contacted, how long it took to reach help, the steps required, whether the case was escalated and whether Chase resolved it.

Do not include account numbers, card numbers, passwords, PINs, verification codes, Social Security numbers or other private financial information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Chase, JPMorgan Chase Bank, N.A. or JPMorgan Chase & Co. Chase does not provide customer support through this website. Contact information is provided to help consumers reach the company directly. Reviews and complaints reflect the experiences and opinions of individual contributors and should not be interpreted as statements from Chase.